For many organizations, the path to the cloud is clear. But for those with data residency and redundancy mandates or restrictions, migrating to the cloud can be a challenge. Significant investments in legacy systems that aren’t easy to replace further complicate things.

In this episode, Amy Roberge, VP Multicloud Technical Solutions Engineering at Genesys, explains why a multicloud solutions is the best for addressing these challenges. In even the most complex environments, a multicloud strategy can transform customer experience (CX) by maximizing agility and flexibility — all while providing more choice and control.