Have you ever walked away from a tough business conversation, and wished you could have handled it better? Today we’re joined by Jerry Fu, professional conflict resolution coach at Adapting Leaders. Jerry used to be very conflict averse himself, until he discovered a path to leadership through his pharmaceutical career.

How do you advocate for yourself in a difficult work situation? How do you begin a conversation with an employee who isn’t following procedure? With the right conflict resolution tools, you can maintain your boundaries and your professionalism. Developing assertiveness doesn’t happen overnight, so just remember Jerry’s favorite quote: “If you’re struggling to have courage, use curiosity instead.”