Have You Heard About Email Etiquette?

As a manager for a large corporation and an entrepreneur, email can be overwhelming. Not only do I have all of my business email, I also have personal email to manage. Sometimes all I am doing is deleting “reply all” emails that should only be a "reply". I realized that we need to be taught email etiquette. Yes, there is such a thing as email etiquette!

Email or Phone

· Quick questions – Email

· Need documentation reviewed – Email

· More than 3 replies to 1 email – Phone

What’s the Subject

· Use the subject line

· If responding to a chain of emails and you are changing the subject start with a new/clean email or change the subject of the email

· Don’t mix unrelated subjects

Reply All

· Does everyone need to see your response?

· Example: Thank you (Reply, not reply all)

Address with Caution

· If you are emailing a large group use the bcc function to prevent reply all

· If you are emailing more than one customer use the bcc function to prevent reply all and most importantly, maintain confidentiality

· Include distribution list in the email body to disclose internal recipients if using bcc

· When in doubt always use bcc