Today’s guest is Heather K. Story. Heather is an executive coach who specializes in the transformation of businesses. Heather explains why it is so important for contractors to understand body language, when interacting with clients and employees.

In this episode, we talk about…

• How getting some exposure to the science of body language can be a game changer
• Chemically preparing yourself to be in your best state - mentally, emotionally, physically
• Addressing the elephant in the room with potential clients
• Why Heather believes you should be picky when choosing your clients
• Recovering from a bad first impression - It’s almost impossible to do
• Building rapport by mirroring others and being authentic
• The number one thing that will “make or break” any relationship
• Developing the ability to sense what is going on around you
• Posture, hand gestures, and foot placement
• The pros and cons of labeling people based on their personality type

Mentioned

Heather’s website

Heather’s Linkedin

Links to resources:

The Pond Digger - https://theponddigger.com/

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If you have any questions, feel free to email Eric with the subject line “Persuasive Pond Design” at:

Eric@theponddigger.com