This episode’s theme is EQ (emotional intelligence) and the role it plays in your everyday life. Exploring the power we hold over our emotions, we unravel the essence of EQ through the mnemonic "FRAME" (Feelings, Read the room, Authenticity, Mood, Engage) taught by speaker and author Scott Mautz. Nick was inspired to try this daily mental exercise we can simply do to boost our own emotional intelligence. Tying it back to a remarkable moment involving his friend Miles & "The UPS Delivery Guy” -- Learn how a seemingly small act could be the very distinction between a good interaction and an absolutely extraordinary one!