Colette  Douglas, president of Elite Customer Service in Ann Arbor, joins EverythingHR host Felicia G. Harris to discuss important aspects of excellent customer service such as paying attention to details, having high expectations for employees, being consistent and respectful, and having character and integrity.

Real customer service is about the details  Ongoing training is really important when it comes to retaining customersCompany policy versus philosophy/cultureEmployee morale is integral to an excellent customer service experienceCustomer service should be focused on both the external and internal customerOrganizations need to have training for multiple generations of employeesHigh expectations are important for a successful companyCustomer service has become the top priority this year Disney and Ritz-Carlton are both excellent examples of elite customer serviceConsistency is keyEmployees have to fully embrace the company’s philosophyCharacter and integrity are necessary in business and in lifeCompanies should make their employee value propositions and employees should make sure to follow themRespect, internally and externally, is invaluable at work and at homeUse a self-evaluation to honestly face what you need to changeCultural sensitivity is also extremely importantDig deep, read, and stay educated

Resources Mentioned

www.elite-customer.com

Linkedin https://www.linkedin.com/company/everythinghr1