Doug Taylor leads one of Australia's largest and best-loved charities, The Smith Family. He is also an experienced charity director and long-time volunteer. In this episode, Doug explains his values and the leadership principles he brings to his work. He offers a first-hand account of what it is like running a large charity and the realities of running an organisation with a dual purpose of financial sustainability and real-world impact. Doug also explains why measuring impact is challenging, important and worth paying for. And finally, he assesses the outlook for fundraising and philanthropy in Australia, noting both the opportunities ahead and the need for charities to meet the challenge of convincing would-be donors to fund them.