Training & Assessment Professional Development: Recent Episodes
Donna Moulds
As the CEO of my own RTO for over 12 years and a qualified Trainer and Assessor for more than 15 years this podcast will help you develop your skills and knowledge to become a leader in your industry. Using strategies that enhance your delivery, connect with your learners and obtain exceptional outcomes.Professional development is vital to your success and we are here to help you discover your flow and best practice as a professional trainer and assessor.Learn all aspects of Training design and delivery, support and assessment so you stand out, where others cant as they don't invest in themselves.
Hello, and welcome to the Training and Assessment Professional Development Podcast. I'm Donna Moulds, and today, we’re exploring an essential framework for trainers and assessors—the Conscious Competence Ladder. Understanding this model can help us guide our learners more effectively and enhance our training methodologies.
The Conscious Competence Ladder, also known as the Four Stages of Learning, was introduced by Noel Burch in the 1970s. It’s a powerful tool for understanding how individuals progress from ignorance to mastery in any skill. As trainers and assessors, it’s crucial for us to recognise and support our learners through each of these stages. Let's delve into each stage and discuss how we can tailor our training and assessment approaches accordingly.
Stage 1: Unconscious Incompetence
The first stage is Unconscious Incompetence. At this point, learners don’t know what they don’t know. They are unaware of their lack of skill or knowledge in a particular area. For example, a new employee might not realize the complexity of the software they need to learn. As trainers, our role here is to create awareness. We can use introductory sessions, demonstrations, or assessments to highlight the knowledge and skills gaps. It's about gently bringing them to the realization that there’s much to learn.
Stage 2: Conscious Incompetence
Next is Conscious Incompetence. Here, learners become aware of their gaps in knowledge. This stage can be challenging because they realize how much they need to learn. It can lead to frustration and discouragement. Our job as trainers is to provide support and encouragement. Break down the learning process into manageable steps, offer plenty of practice opportunities, and give constructive feedback. For instance, during a software training session, guide them through basic tasks first and gradually introduce more complex functions.
Stage 3: Conscious Competence
As learners practice and gain experience, they move into the Conscious Competence stage. They can perform the skill, but it requires significant focus and effort. This is where structured practice and repetition are crucial. Provide scenarios, simulations, and hands-on activities that mimic real-world tasks. Encourage learners to reflect on their performance and identify areas for improvement. For example, in a safety training program, allow them to practice emergency procedures repeatedly until they can perform them confidently.
Stage 4: Unconscious Competence
With continued practice, learners reach Unconscious Competence. At this stage, the skill becomes second nature. They can perform it effortlessly and without much conscious thought. Our role here shifts to reinforcement and refinement. Provide opportunities for learners to apply their skills in different contexts to ensure versatility. For instance, if they’ve mastered c
Support the Show.
Subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of Prosecco to celebrate you awesome listeners.
It's that time of year, you know, that time where if you were fortunate to have a break then you at some point will be returning to work, your job, your business your passion hopefully.
So how can you return to work without feeling that holiday hangover?
If you are already back at work and hating it, this message is for you.
There are some really simple strategies to help you get ready to return to work or your business without feeling dread.
One of the ways is to be sure you have enough rest, and you can feel like you have recharged. I don’t know about you but I reached the end of the year exhausted, fatigued from stress and really need a break, in fact day one of my 2-week break, I got sick, so sick that I couldn’t do anything, this wasn’t a coincidence I can assure you, I probably knew unconsciously that I was going to crash and burn and if I didn’t I would have kept pushing through.
2023 was full of amazing opportunities, and great achievements for all and it was also one of the hardest years of my career that I had experienced in some time. You see I had a plan, it was a great plan that would change lives, not only my team's but our client's lives and ensure they can build a better future.
By December I knew I needed a break so I could come back to work fresh and achieve all the plans we have made back in 2023 for 2024/2025.
Those of you that have a job and spend every day at work hating it, get a grip, or should I say a new job, you aren’t stuck so stop spending 40 hours a week doing something you hate. If that’s where you are going to stay, then start getting grateful for what you have and so on a daily basis.
I am grateful for my job as it …..fill in the blanks
Thank you for my job while I get my side hustle off the ground.
Even if you think you hate your job there are always things to be grateful for.
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you won’t pay more, however, I may receive a commission that enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate your awesomeness, thanks for listening.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show
Season #6, Episode #4
A Time to reflect
As we bring 2023 to an end and we move into 2024, now is a great time to reflect, in this episode I share some tips to use and reflect on the year that has been and what you want for 2024
Family
Work/Business
Spiritually
Friends
For goodness' sake don’t set New Year's resolutions, some last 7 days but rarely do they last till 30th January. Set intentions and plan what you desire, take action!
Book picks for the month
· Build the life you want – Arthur Brookes and Oprah Winfrey
· Think again – Adam Grant
· Start with Why – Simon Senek
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show
Season #6, Episode #3
Mentoring - Share your knowledge.
As Coaches and Mentors, we want our students to get the most from our sessions and when we understand why shared knowledge is important to are more willing to share skills and attributes that we have learned along the way. We can be more conscious about planning our session to include key learnings and more importantly failures and encourage others to share. It doesn't matter whether you are delivering face-to-face or via ZOOM you can ensure there is a high level of interaction and storytelling in your session to engage your mentee.
In this Podcast, I share why it's important to share the knowledge you learn along the way, Let's build the next generation of lifelong learners and leaders.
Is it for personal or professional growth
Career development to apply for a job
Book picks for the month
Build the Life you want - Arthur C Brooks and Oprah Winfrey
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate all of you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show
Season #6, Episode #2
Adult Learners and Principles that are the key to learning.
Learning Face to Face will always be a desire of many adult learners.
As educators we want our student to get the most from the our sessions and when we understand the Adult Learning Principles we can be more conscious about planning our session to include this and encourage others to share. It doesn't matter whether you are delivering face to face or via ZOOM you can ensure their is a high level of interaction and story telling into your session.
In this Podcast I give some personal examples and how this has been beneficial and also explain Malcolm Knowles theory on the 6 Principles. See below for his example from the internet.
Malcolm Knowles defined the term andragogy in the 1970s as ‘the art and science of helping adults learn.’
Knowles identified the six principles of adult learning:
- Adults are internally motivated and self-directed
Adult learners make choices relevant to their learning objectives. They also direct their learning goals with the guidance of their mentors. Students need to be given the freedom to assume responsibility for their own choices.
- Adults bring life experiences and knowledge to learning experiences
Educators encourage learners to connect past experiences with current knowledge and activities. Educators must know how to relate the sum of the learner’s experience to the current learning experiences.
- Adults are goal oriented
Adult learners aim to acquire relevant and adequate knowledge and for this reason intended learning outcomes should be clearly identified. Once the learning goals have been identified, educators must align the learning activities such that these objectives are fulfilled within a certain period of time.
- Adults are relevancy oriented
Adult learners benefit by relating the assigned tasks to their own learning goals. If it is clear that the activities they are engaged into, directly contribute to achieving their personal learning objectives, then they will be inspired and motivated to engage in projects and successfully complete them.
- Adults are practical
It is very important for educators to identify appropriate ways and convert theoretical learning to practical activities. Work placement is a way for students to apply the theoretical concepts learned inside the classroom into real-life situations. Learning is assisted when appropriate ways of implementing theoretical knowledge in real life situations is made clear.
- Adult learners like to be respected
Adult learners thrive in collaborative relationships with their educators. Learners become more productive when they’re considered by their instructors as colleagues. When their contributions are acknowledged, then they are willing to put out their best work.
Book picks for the month
Start with Why – Simon Senek
An Ordinary Day – Leigh Sales
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Support the show
Season #6, Episode #1
Welcome to 2023
Firstly let me say I am so glad you are here again and thank you for joining me again in a new year. I look forward to doing a podcast each month and making this year the best it can possibly be.
In this podcast i just want to say thank you and share some of the best episode achievements with you.
I look forward to more so tune in for this short podcast.
Growth doesn’t happen naturally, it happens intentionally and is accessible to everyone!
Book picks for the month
Find your Why -m Simon Senik
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show
Episode Notes
Season #6, Episode #1
Are you a crappy trainer
I recently spoke to a friend about her experience in her recent Training & Assessment course, it made me furious and prompted some questions to you, my listeners.
Never forget this is your clients learning journey not yours!
What is your delivery like?
Do you know why your learners are there, take the time to get to know their motivation and remember you are there to teach skills and knowledge not talk at people.
Becoming complacent with our delivery as we know the content so well that we forget that the student doesn’t know what they don’t know, and we can rush over content. Having someone sit in on a session with their student hat on so we can receive constructive feedback about our delivery, content, timing and if we are hitting the mark. The feedback loop is always beneficial.
And more so tune in for this short podcast.
Growth doesn’t happen naturally, it happens intentionally and is accessible to everyone!
Book picks for the month
Traction – Gino Wickman
Livewired – David Eagleman
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Trainer and Assessor Currency
In this podcast we talk about why currency is important in your career, what does currency look like, how to stay current, and what are the pitfalls if you don’t stay current, this can effect your financially and professional.
Make a plan for 2022 so you can stay current without it becoming a burden.
And more so tune in for this short podcast.
Growth doesn’t happen naturally, it happens intentionally and is accessible to everyone!
Book picks for the month
Traction – Gino Wickman
Livewired – David Eagleman
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you won’t pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #5, Episode #2
Traps Trainers Fall Into
As trainers we can fall into several traps, have you?
Trap #1
Wanting to deliver a program and spending weeks developing without going to the market and seeing the need. We can have many great programs that clients don’t want to buy, or students don’t want to attend. Knowing your target audience makes it easy to go to market and get some feedback on the need so you can develop what is needed and contextualise for greater impact.
Trap #2
Becoming complacent with our delivery as we know the content so well that we forget that the student doesn’t know what they don’t know, and we can rush over content. Having someone sit in on a session with their student hat on so we can receive constructive feedback about our delivery, content, timing and if we are hitting the mark. The feedback loop is always beneficial.
And more so tune in for this short podcast.
Growth doesn’t happen naturally, it happens intentionally and is accessible to everyone!
Book picks for the month
Traction – Gino Wickman
Livewired – David Eagleman
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #5, Episode #1
How to Create a Powerful Vision Board
Creating a Vision Board is a powerful way to design the year and life you desire, in this podcast I’m going to share with you how you put together your own vision board and how you can do this with your family to get everyone working towards the bigger picture.
Regardless of your external environment you can create the life you desire and a vision board is a way to keep you focused and aligned with what you do want. Most people can tell you what they don’t want not what they do want and a Vision Board can really enhance you achieving what you desire.
And don’t forget growth doesn’t happen naturally it happens intentionally is accessible to everyone!
Book picks for the month
Traction – Gino Wickman
Unbeatable Min – Mark Divine
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #4, Episode #9
Are you up for the challenge?
This is our last Podcast for 2020 and I am so grateful as we just hit 1500 downloads whoo!!
Take time to reflect on this past year, its easy to get caught up in the madness that has happened but remember not to get caught up in stuff you have no influence over.
Plan to have a brilliant life and I want to challenge you for the next 7 days with these 5 things.
-
Do a random act of kindness every day for the next 7 days
-
Write down something you want for 2021, be super clear about it and then take action every day to make it happen
-
Do something you have never done before, eat something you have never eaten
-
Read a book you started and have not finished hard copy or audio book.
-
Reach out to someone different for the next 7 days and remind them how great they are or simply tell them you were thinking of them or appreciate them
Don’t fall into the crazy New Years Resolution they set you up for failure, set some good realistic goals and action them success leaves clues so do what you know works or ask someone how do they achieve things. Then do that!
And don’t forget growth doesn’t happen naturally it happens intentionally is accessible to everyone!
Book picks for the month
Burnout – Emily Nagoski & Amelia Nagoski
The One Thing – Gary Keller and Jay Papasan
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #4, Episode #8
Kick FEAR to the kerb and thrive in 2021
FEAR is an acronym for False Evidence Appearing Real and its one you should always remember because it forms a story in our head and holds us back from great stuff, opportunities, and life in general.
In this episode I want you to create your own little mantra, mine is “Fuck You FEAR” and this allows you to find the inner strength get rid of the story and move forward in what ever I want to do. Ill share some examples in this episode and I hope this helps you take on2021 with such a drive that nothing will hold you back.
And don’t forget growth doesn’t happen naturally it happens intentionally is accessible to everyone!
Book picks for the month
Burnout – Emily Nagoski & Amelia Nagoski
The One Thing – Gary Keller and Jay Papasan
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #4, Episode #7
Professional Development Plan to Kick-Start 2021
Now is the time to start your professional Development planning and kick off a new year fresh, organised and ready to make a difference. Reflect on what went well for 2020 and what you would like to change for the new year.
Do a personal SWOT Analysis on yourself and each member of your team, look for any skills gaps and create a performance plan that aligns.
Training that may help:
· Validation and Moderation
· Continuous Improvement
· Public Speaking
· Planning and scheduling
· Assessment skills
Training that will propel your training career:
· NLP Training, this will really advance your communication, language, relationships and mentoring skills
· Coaching and Mentoring
· Mental Health training
If you need help hire a coach that will hold you accountable and really help you get to where you want to go.
“What got you here, wont get you there”
And don’t forget growth doesn’t happen naturally it happens intentionally is accessible to everyone!
Take a look at our membership options
Book picks for the month
Burnout – Emily Nagoski & Amelia Nagoski
The One Thing – Gary Keller and Jay Papasan
Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Follow and subscribe to our podcast;
Apple Podcast - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding! I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #4, Episode #6
Accountability Works Both Ways
As a trainer and/or a manager you play a massive role in how students experience learning especially when they have previously had bad experiences in their childhood at school and in their career.
Accountability is a way of keeping you on track, setting yourself up for success and delivering on what is promised in the form of quality and service. Accountability for students helps them progress and develop confidence in what they are doing and see the end is nearing and the rewards are all worth it.
Setting your trainers up with accountability that they can commit to and solidify what is working and keep progressing with confidence has incredible benefits.
And never forget, growth doesn’t happen naturally it happens intentionally and is accessible to everyone!
And never forget, growth doesn’t happen naturally it happens intentionally is accessible to everyone!
Book picks for the month
· Burnout – Emily Nagoski & Amelia Nagoski
· The One Thing – Gary Keller and Jay Papasan
· Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Please support our sponsors
Coming soon
If you would like to sponsor this podcast please contact us
Follow and subscribe to our podcast;
Apple Podcast - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding!
I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Episode Notes
Season #4, Episode #5
Dealing with Difficult Students
After 17 years in the industry I know that at some point going to have to deal with difficult students. Its just part of the journey and this helps you grow and develop your skills.
What is a difficult student?
Why are they difficult? Be curious when someone is displaying behaviors not conducive to the classroom or online training you are delivering.
How do you manage them?
What strategies can you use?
Why is it important to have boundaries?
What can you do to manage and so much more is discussed in this episode along with some examples of how to manage and what FEAR does to a student and how you can help them overcome the fear and be more open to the learning.
As a trainer you play a massive role in how students experience learning especially when they have previously had bad experiences in their childhood at school and in their career.
And never forget, growth doesn’t happen naturally it happens intentionally is accessible to everyone!
Book picks for the month
· Burnout – Emily Nagoski & Amelia Nagoski
· The One Thing – Gary Keller and Jay Papasan
· Co-Active Coaching 3rd Edition – Henry Kimsey-House & Karen Kimsey-House
Please support our sponsors
Coming soon
If you would like to sponsor this podcast please contact us
Follow and subscribe to our podcast;
Apple Podcast - https://podcasts.apple.com/us/podcast/training-assessment-professional-development/id1493101646?uo=4
Spotify - https://open.spotify.com/show/2Zxv2pe5e66gvLdKa9wWg1?si=7EqchpPERIax8uzL92mE3A
Follow us on:
Facebook: https://www.facebook.com/trainingandassessmentPD
Instagram: https://www.instagram.com/t_a_p_d/
Website: https://memberships.mantratraining.com.au/
AFFILIATE DISCLOSURE: My podcast episode notes may contain affiliate links, if you purchase something through these links you wont pay more, however I may receive a commission which enables me to earn a living, keep the channel going and at times purchase a nice bottle of prosecco to celebrate you awesome listeners.
Thank you so much for your support and understanding!
I am so very grateful for your support.
Support the show (https://memberships.mantratraining.com.au/)
Workshop Activities and Icebreakers - The benefits are HUGE, let me reiterate the benefits are really huge for the people attending your workshops and also for you as the trainer.
Lets start with benefits of an ICE Breaker at the start of your training session / Workshop
As people come into the training room they can be in a frame of mind that they are here to learn and have an open mind, or they are forced to be here and therefore they are resistant to not only participating they are what we call a hostage, they were told they must be there and they don't want to have any part of it.
An ice breaker can help build rapport and break down barriers especially if they are fun and involved. Ensure your ice breaker is meaningful and generates either action or communication.
The benefits of activities are they keep people engaged, moving in motion and when activities get people thinking especially when their may be a little bit of competitiveness between the groups this can lead to a significantly higher level of learning and engagement.
Workshop activities need to be aligned to the training and build on each stage of the session, allowing people to see the connection and want to contribute, use resources and tools that generate this, large sticky notes, white boards, other tangible items.
When the activities engage people are more open to the learning and also listening to what others have to say.
Support the show (https://memberships.mantratraining.com.au/)
As a trainer we know how important feedback is even if it makes us feel a little uncomfortable at times. As we head toward the end of the year we know that training slows down if you are in VET and even if you do non accredited training for Government Departments this also slows down.
Take the time to evaluate the feedback you have received over the past 12 months and make a plan for skills development or material development, walk into 2021 ready and in a more prepared place than you have ever been.
I hope this short podcast is helpful.
Support the show (https://memberships.mantratraining.com.au/)
As a Trainer you want to make sure that you engage your learners and learning new concepts is achieved. Group activities can at times go horribly wrong if you are not organised and don't know what the main objective is.
In this podcast I talk about really simple activities to deliver in a workshop style that are engaging, create collaboration and get results that can be immediately implemented into the workplace.
This training is very relevant right now as people transition back to work, trust and rapport need to be developed and communication needs to be as authentic as it has ever been.
Some examples are;
Tuckman's Team Development Model - Why and how the process works
Emotions - identifying and expanding your emotional vocabulary
Values - Elicit values and beliefs
Perceptual positioning - Resolve conflict by identify others beliefs, behaviors and values
Brene Brown "Dare to Lead, how she is changing the way leadership is done.
Support the show (https://memberships.mantratraining.com.au/)
In this 5 part series we are going to share such some really powerful tools and insights.
Nathan talks to us about mindfulness, awakening your consciousness and healing. As a very successful Coach he shares his insights into the journey of self discovery and going inward to discover your true self.
We openly discuss challenges in life and how if we sit with the challenge and go inside though mindfulness and meditation we can heal. Doing the work can open up possibilities to greater wisdom, self love and self fulfillment.
We discuss why it is important to practice self care and gratitude instead of seeking external stimulation that can be taken away from you. Discovering that this journey is continuous and can be the most rewarding discovery you can make.
Support the show (https://memberships.mantratraining.com.au/)
If you are a Coach, Mentor, Trainer and Assessor you know that its not easy to keep clients on the path to success. It's our job to support and encourage students to progress but this needs to be on their terms. Helping students realign and get back on track isn't a complicated process.
I have outlined a process that is really simple to implement and I hope you find this useful.
- Set up the time for a session
- Welcome and check in to get acquainted
- Build rapport
- Outline the situation
- Identify the objectives
- Identify what challenges and blocks may come up
- Assist the student to establish resolutions for the challenges
- Action and Accountability
When ending the session be sure to clarify all that has been agreed upon and follow up at the agreed time.
Support the show (https://memberships.mantratraining.com.au/)
I sat down with Nathan Hawken all the way from Dublin and what a conversation we had.
Nathan is a successful Coach and Entrepreneur who teaches NLP at the Practitioner and master Practitioner level. Here we talk about how NLP is a game changer and how this has impacted his life and journey as a coach.
Nathan coaches people around the world and has some great tips on how this is so beneficial if you want to stop making excuses and take your life to the next level.
You can reach Nathan on his Facebook page https://www.facebook.com/search/top/?q=Nathan%20Hawken or info@nathanhawken.com
Support the show (https://memberships.mantratraining.com.au/)
As educators we want our student to get the most from the our sessions and when we understand the Adult Learning Principles we can be more conscious about planning our session to include this and encourage others to share. It doesn't matter whether you are delivering face to face or via ZOOM you can ensure their is a high level of interaction and story telling into your session.
In this Podcast I give some personal examples and how this has been beneficial and also explain Malcolm Knowles theory on the 6 Principles. See below for his example from the internet.
Malcolm Knowles defined the term andragogy in the 1970s as ‘the art and science of helping adults learn.’
Knowles identified the six principles of adult learning:
- Adults are internally motivated and self-directed
Adult learners make choices relevant to their learning objectives. They also direct their learning goals with the guidance of their mentors. Students need to be given the freedom to assume responsibility for their own choices.
- Adults bring life experiences and knowledge to learning experiences
Educators encourage learners to connect past experiences with current knowledge and activities. Educators must know how to relate the sum of the learners experience to the current learning experiences.
- Adults are goal oriented
Adult learners aim to acquire relevant and adequate knowledge and for this reason intended learning outcomes should be clearly identified. Once the learning goals have been identified, educators must align the learning activities such that these objectives are fulfilled within a certain period of time.
- Adults are relevancy oriented
Adult learners benefit by relating the assigned tasks to their own learning goals. If it is clear that the activities they are engaged into, directly contribute to achieving their personal learning objectives, then they will be inspired and motivated to engage in projects and successfully complete them.
- Adults are practical
It is very important for educators to identify appropriate ways and convert theoretical learning to practical activities. Work placement is a way for students to apply the theoretical concepts learned inside the classroom into real-life situations. Learning is assisted when appropriate ways of implementing theoretical knowledge in real life situations is made clear.
- Adult learners like to be respected
Adult learners thrive in collaborative relationships with their educators. Learners become more productive when they’re considered by their instructors as colleagues. When their contributions are acknowledged, then they are willing to put out their best work.
Support the show (https://memberships.mantratraining.com.au/)
Multi-tasking - I used to be so proud to say I am an excellent multi-tasker but the truth is that's not really an achievement. I would pride myself on being able to do multiple things and i would constantly allow myself to be interrupted thinking I can just go back to what I was doing after I help this person and that person.
Its actually a problem I needed to overcome to be able to be more productive and do things better. I found that I worked at such a high capacity really not getting where I needed to go and pay attention to what was The One Thing that was most important.
As a recovering multi-tasker I am now having to consciously think about what I am doing and remove distractions so i can get whats important completed and let go. I have always been under the impression that it takes 21 days to create a new habit but guess what in the book The One Thing they actually have scientific evidence that is takes 66 days.
Support the show (https://memberships.mantratraining.com.au/)
Change is inevitable in every organisation and with the current climate we are transitioning through change and moving back to the workplace, working from home and we have to do day to day life differently.
Not every one copes with change the same and as leaders we can help our team cope with change better if we understand how they feel about change. Looking at peoples values and how comfortable with change we can start to ask really key questions to see how people feel about change, understand what the change is and how the change will occur.
Looking at the 6 human needs concept from Anthony Robbins we can identify what out team needs in respect to this information about the change. Certainty, Uncertainty Variety, Significance, Love/Connection, Growth & Contribution. When we understand that someone who values certainty needs to know the what, how, & when for example before they can get on board with the change.
I hope you get some great ideas that you can implement into your team to support others through change.
Support the show (https://memberships.mantratraining.com.au/)
"We were born to be real not perfect"
A life without authentic conversations is like a life without bearing your soul.
As an educator I am always thinking about language and how we can lift people with our language, or how we can contribute to other peoples lives in a genuine way. One of the ways in which we can do this is through authentic conversations. An authentic conversation is one that comes from the heart and not so much the head. These conversations have a place in all realms of our life, business, personal, networking, even with a stranger. Authentic conversations are easy to have we just need to allow ourselves to not think from a fear based perspective (what will they think? how will they react).
What is an authentic conversation?
An authentic conversation is never a negative conversation it is a true conversation even with a tough subject. If you have to provide feedback to a staff member, if you have to tell a loved one you are feeling hurt, or even when you have to say no to someone. I personally have a life where I say what I need to say for the greater good. I tell my partner i’m disappointed that he didn’t talk to me about something that we should be talking about in our relationship. More importantly when you have an authentic conversation and say what you really need to say then you can let it go, you don’t need to hold onto negativity or allow thoughts to distract you from enjoying life.
Authentic conversations in the workplace.
This can be more challenging because you have so many personalities to negotiate with. However an authentic conversation is using your personal power even when the team dynamics are challenging.
Authentic conversations need to be developed in a team where people do not need to feel threatened because they are being truthful (I don’t think this is a good idea because…….., can we look at this idea and see if it has any possibilities?)
How to have an authentic conversation.
Authentic conversations are easier to have than you may think. Its about knowing what you want to say without ego or anger. Its about knowing how you feel about the situation or the emotion you may be experiencing. Its not about being right and its not about making someone else feel bad.
It is about being real and discussing things that need to be discussed. Communication is one of the most powerful and useful tools we have. We also have the choice to communicate even if people don’t want to listen we have the freedom to speak (we are not always heard).
*Scenario:
Bill I really need to talk to you about something, is now a good time? Today when you raised your voice at Mary I felt it was inappropriate and I would like to know if you think their is a better way to approach a situation like this in the future. Can you tell me what was going on for you? How do you think Mary may have felt?*
When you are having an authentic conversation with someone it is important to take the time to ask good questions but also wait for the person to think about what you have asked. An authentic conversation is generated by speaking the truth, asking good questions and really listening.
Take a few minutes and ask yourself, when was the last time I had an authentic conversation?
Authentic conversations start with yourself, being real with your internal dialog and then having genuine conversations with others. Asking questions of yourself. Could I have responded better, did i tell the truth in that situation or was I avoiding a reaction?
Support the show (https://memberships.mantratraining.com.au/)
If you haven't found your passion yet then I can wait to share some insights with you and maybe help you find yours.
I have had many discussions over the years where people ask me how did I know what my purpose was, where did this come from, and how will I know what mine is?
Its actually difficult to explain as I am not sure how it occurred, I just knew what I was supposed to do and this has continued at different stages of my life. Maybe I am just lucky, or maybe I listed to what my internal direction is telling me, I have a strong intuition and i love to go after things that light me up.
One thing I do know is your purpose changes at time your life takes on a new direction. We go through many stages in life and depending on what that is for you at the time your purpose many change.
Support the show (https://memberships.mantratraining.com.au/)
Understanding the key aspects of the Dimensions of Competence can greatly enhance your ability to get to the assessment stage more confidently and have a greater understanding of the skills gaps that your participants have at the current stage they are at.
Dimensions of Competence include:
~ Task Skills
Thinking about how the candidate must perform the individual skills that are required to complete the work activities to the required standards which includes the workplace/industry and unit of competency.
~Task management skills
The candidates ability to manage a number of tasks to complete a whole work activity, for example being able to meet deadlines and to the required standard.
~Contingency management skills
The candidates ability to develop and use problem solving skills when general or more complex problems arise in the workplace
~Job/role and environment skills
The candidates ability to perform effectively when undertaking tasks and dealing with various stakeholders whilst understanding and following workplace policies and procedures
~Transfer of Skills
demonstrating the candidates ability to transfer skills and knowledge learned into different contexts.The importance of the transfer of skills is vital to the development of your candidate to obtain ultimate competence.
Assessments that don’t explore these are NOT valid Assessments.
Support the show (https://memberships.mantratraining.com.au/)
How you support your students online is vital to their progress and ultimately their success. In this podcast I talk about One on One support and group support, the overall benefits and how this can provide your students with the connection they need especially when they are isolated and need to bounce ideas, ask questions and have their thoughts validated.
The importance of identifying your ethical boundaries and know what support services are available that your students may need to reach out to. Centrelink for financial Support, Counseling service for emotional support and other support services that may be needed in these times.
Identifying what your students need for the best support and identify the barriers to them making progress, this is done through specific questions that I outlined in the episode.
I hope you enjoy.
Support the show (https://memberships.mantratraining.com.au/)
These are truly uncertain times but you have an opportunity to be able to support your clients through this turmoil. Use this time to learn and grow in new ways that will enhance everyone's experience.
When you utilise technology your clients can be more supported than ever before. In this podcast I talk about what platforms you can use and how you can bring your clients together and keep them supported and progressing. Zoom, Skype, Dropbox, Facebook Groups and the list goes on.
If you have classes cancelled then now is the time to think about your plan B, now is a great time to learn new ways and keep your students/clients motivated, supported and even excited.
If you don't know how to use some of these platforms then get excited because if I can use them so can you.
Support the show (https://memberships.mantratraining.com.au/)
Understanding what Emotional Intelligence is and how we can develop and apply these skills to have greater awareness for ourselves personally is really exciting. Knowing how to develop a much deeper connection with our Clients, Family and in a social context facilitates you to start to communicate in a more succinct way.
In this episode I take you through how you can develop your own emotional intelligence and really see the benefits of a practical application in your day to day life. Then watch the magic happen as this changes every aspect of your life including your career.
Growth is an important part of life and to be able to connect with those at a fundamentally deeper level the skills are without a doubt skills for life.
Support the show (https://memberships.mantratraining.com.au/)
As a trainer it is vital to participate in continued professional development, its a challenge to work and train and always be on top of legislation or industry changes.
In this episode I am speaking with Susan Bennett from Total WHS Solutions about how she stays current in her industry and how she selects the appropriate professional development courses for her needs.
Support the show (https://memberships.mantratraining.com.au/)
80-90% of the successful delivery is in the preparation, in this podcast I talk about some tips to ensuring your preparation is on point for your target audience.
Support the show (https://memberships.mantratraining.com.au/)
Hi and welcome to Training & Assessment Professional Development Podcast
I am extremely grateful you have joined us and thanks for tuning in today………….
Training & Assessment Professional Development is about giving back to the community of Trainers and those wanting to enter the industry. I love helping Trainers develop their skills to become leaders in their field.
We have so much content to come that will inspire you to grow and help you harness your niche.
The world of Vocational Education and Training can be a mine field of standards and legislation and just when you think you have it mastered, something changes, A Training package, a Qualification, industry regulations.
Well I am here to help you demystify and show you some easy tips to stay ahead.
I’m your host Donna Moulds
An Entrepreneur, Trainer, coach and mentor for over 15 years I want to share with you insights that helped me reach a level as a Trainer that I never thought possible. As a Former CEO of my own RTO for over 12 years I have a wealth of experience that I want to share with you.
So strap yourself in grab a pen and a notebook and let’s get started……
Support the show (https://memberships.mantratraining.com.au/)