In this episode, Anna Loyd Stockton discusses some important points from Part One in the textbook, entitled Reference and Information Services: an introduction, 4th edition by Kay Ann Cassell and Uma Hiremath.

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A transcript of this podcast episode is available upon request. 

Cassell, K. A., & Hiremath, U. (2018). Reference and Information Services: An Introduction (4th ed.). ALA Neal-Schuman.