This episode is specifically for the person greeting patients and answering the phones, the front office. Some new team members need to know and master some of the basics, so if you have new team members, this episode is basically a “mandatory listen” as part of their training. We discuss these four essential tips:

1. Practice Information. Know the practice info. How long has the doctor been practicing? Know the website & office address.
2. Greeting and Checking in patients. Have the front office understand to know it’s their responsibility to know who's on the schedule.
3. Do updates! Make sure you update patient information always.
4. Patients are guests in your office. If you have company, say goodbye.

Sandy dives deeper into each tip and how to implement it successfully.

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