What is it?

How you discuss problems in your organization matters.

Why is it important?

Calling out the wrong things in the wrong ways can cause frustration. 

The four things I see elevated often are:

1. Starting with complaints: "I didn’t like this."
2. Starting with symptoms: "It seems like we keep getting behind on projects from a specific leader."
3. Starting with problems: "This is broken."
4. Starting with solutions: "I think we could solve this by doing something differently."

How to do it?

The best teams have the ability to translate from each of these tiers to the next.