As promised, we start describing our favourite trust-building technique: the Ladder of Inference. Our take this week is on using the Ladder to understand someone else's reasoning and align your stories, creating trust as a foundation for further improvement in your agile team. Surprisingly, the experience of using the Ladder in this way is similar to Test-Driven Development: careful, understandable, small steps with confidence, and meaningful signals from both success and failure.

SHOW LINKS:

• Peter Senge, The Fifth Discipline: https://www.amazon.co.uk/dp/B003ELY7OW/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1
• The Ladder of Inference (annotated by Jeffrey): http://troubleshootingagile.com/docs/TheLadderOfInference.pdf
• Cognitive biases book and more: https://youarenotsosmart.com/
• Schwarz on unilateral control (again!): http://www.schwarzassociates.com/managing-performance/how-unilateral-control-undermines-team-results-and-relationships-2/
• TDD for people video: https://www.douglassquirrel.com/how-i-work.html
• Schwarz 8 behaviours (Paula/Ted are on page 4): https://www.csu.edu.au/__data/assets/pdf_file/0008/917018/Eight-Behaviors-for-Smarter-Teams-2.pdf

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