Chiropractical: Recent Episodes
Chiropractical
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In this “Ask Jon Anything” episode of Chiropractical, host Jon Kec answers listener questions ranging from his lack of a preshow ritual to barriers keeping patients from trying chiropractic, emphasizing public education and consistent expectations across clinics.
It’s an episode that balances practice survival with the human side of being a DC. Jon walks through the vital business safeguards that usually get overlooked—like locking down digital EHRs with expert IT, securing the right cyber and disability insurance, and building bulletproof documentation habits. He also shares ways to elevate that very first new-patient encounter using visual aids, while pushing for the stronger business education chiropractic schools desperately need.
What you'll learn:
- Better business safeguards: How to protect your digital EHRs, choose the right insurance coverages beyond malpractice, and master a stress-free documentation routine.
- Ideas for career longevity: Actionable ways to prevent burnout, why business education is vital for new grads, and how to leverage AI to offload daily tasks and win back your time.
- Improved patient connection: How to elevate that critical first new-patient encounter using visual aids to clearly align expectations right from day one.
From leveraging AI to offload daily tasks to reminding new grads that they are ready for this, the focus remains entirely on provider happiness, making the case that a thriving profession starts with the well-being of the doctors themselves.
00:51 - Why Patients Hesitate
02:03 - Keeping Care Plans On Track
04:45 - Cybersecurity For Clinics
10:16 - Beyond Malpractice Coverage
12:54 - New Patient Visit Lessons
13:17 - Business Class For DCs
18:51 - Preventing Burnout
20:45 - What Keeps DCs Happy
27:20 - Meet Us at FCA The National
This episode of Chiropractical was released July 14, 2026.
Watch the video version of this episode on the NCMIC YouTube Channel.
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com
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In this episode of the Chiropractical Podcast, host Jon Kec sits down with Dr. Jason Levy—the team chiropractor for the New York Jets, New Jersey Devils, New York Red Bulls, and Gotham FC.
Dr. Levy takes us behind the scenes of high-stakes pro sports, pulling back the curtain on how he manages grueling, World Cup-style compressed schedules while keeping elite competitors performing at their absolute peak.
From treating high-velocity soccer injuries to building bulletproof trust in the locker room, this conversation is packed with real-world wisdom for practitioners and sports fans alike.
What you'll learn in this episode:
- The Pro Sports Grind: How to survive and thrive under intense, compressed tournament timelines without burning out.
- Locker Room Dynamics: The art of building genuine trust with pro athletes and working seamlessly alongside team doctors, PTs, and trainers.
- Breaking Into the Industry: How Dr. Levy used relationships and pure reliability to get his foot in the door with major league teams.
01:46 - Return To Play During Crunchtime
03:21 - Life In Season
04:42 - Building Player Trust
05:38 - Chiropractic in the Locker Rooms
07:15 - Team Medical Communication
09:30 - Go-to Techniques
11:37 - Path To Pro Teams
14:25 - Away Game Chaos
17:07 - Advice For New Docs
22:09 - Best Sideline Moment
24:16 - Tips For Students
This episode of Chiropractical was released June 18, 2026.
Watch the video version of this episode on the NCMIC YouTube Channel.
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com
About Dr. Jason Levy: Dr. Levy is the director of the Advanced Performance and Rehabilitation Center and has been in practice since 1995. He is a Parker College of Chiropractic graduate and is a Certified Chiropractic Sports Physician.
Dr. Levy is the team chiropractor for the New York Jets (NFL), the New York Red Bulls (MLS), the New Jersey Devils (NHL), Gotham FC (NWSL) and the New York Sirens (PWHL).
Website: aprcnj.com
Instagram: aprcnj
X: @APRCNJ
Facebook: Advanced Performance and Rehabilitation Center
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It’s not your clinical skill or your adjustments—it’s your patient experience. In this episode of Chiropractical, Host Jon Kec sits down with Dr. Lisa Goodman.
Together, they unpack a key shift in modern chiropractic care: it’s no longer just about the adjustment—it’s about how patients feel throughout their entire experience, from their first interaction to every visit that follows.
You’ll discover why so many patients drop off after just a few visits and, more importantly, what you can do to change that. Dr. Goodman shares easy-to-implement strategies to elevate every touchpoint in your practice—strengthening first impressions, building genuine connections through clear communication, and creating a front-desk culture that makes patients feel welcomed, understood, and valued.
What you’ll learn in this episode:
- The Modern Patient: How prior care, social media, and AI shape expectations before they even walk in.
- The "Frictionless" Journey: Small touchpoints that make a massive difference (parking, online booking, and immediate greetings).
- Staff Culture: How to use ongoing role-play to turn your front-desk team into retention superstars.
- Retention vs. Selling: How to frame wellness care as education and clear next steps, completely removing the "salesy" vibe.
Episode Chapters
03:10 - Patients Arrive Informed
04:59 - Customize the Encounter
06:28 - Online Booking Plus Human Touch
08:20 - Scaling Without Losing Care
14:36 - Staff Training and Culture
21:21 - Health Expert Mindset
24:43 - Care Plans That Work
28:12 - Handling Patient Rejection
30:53 - Success Tips For New Patients
36:22 - Make Care Easier
38:50 - Final Takeaways
This episode of Chiropractical was recorded at NCMIC’s Harris Hi-Fi Studio and released on May 19, 2026.
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
About Dr. Lisa Goodman:
Dr. Lisa Goodman is the author of "The Manual for the Chiropractic Entrepreneur" and founder of The Practice Fox, an online educational platform for early-career chiropractors. She is an international speaker on practice development, prenatal care, and pediatric sports chiropractic.
Dr. Goodman founded and continues to practice at the multidisciplinary Washington Park Chiropractic in Denver, CO in 2006. She was recently named the 2025 Women in Leadership Chiropractor of the Year and has been a member of the USGA Performance & Recovery Team since 2019. She also teaches in the ACA Pediatrics Council Diplomate Program.
She earned her undergraduate degree in Communications from the University of Miami and graduated Valedictorian from Palmer College of Chiropractic West. Dr. Goodman holds certifications as a Certified Chiropractic Sports Physician, Certified Pediatric Chiropractor, CrossFit L1 coach and TPI Golf Practitioner.
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What if the biggest thing holding chiropractic back isn’t philosophy, technique, or insurance—but technology?
In this episode of Chiropractical, host Jon Kec sits down with Dr. Jay Greenstein, chiropractor, entrepreneur, and CEO of Kaiser Health Group and EMBODI, to unpack the real blind spots limiting chiropractic growth and patient impact … and why AI and digital tools are no longer optional.
Dr. Greenstein breaks down how chiropractors can start using tools like ChatGPT today—not as gimmicks, but as customized digital extensions of their practice, values, and mission. They explore how AI can dramatically reduce administrative load, improve patient communication, and meet modern expectations for digital healthcare, without losing the human touch.
If you’ve been curious about AI but unsure where to begin, or worried about doing it wrong, this conversation delivers a roadmap.
What You’ll Learn in This Episode:
- Why chiropractic has lagged behind other healthcare professions in tech adoption
- How to safely use ChatGPT (and avoid hallucinations) in a clinical setting
- Improving patient communication through recorded encounters and scoring frameworks,
- Why patients now expect digital-first healthcare experiences
- Building mission, core values, and culture to strengthen teams and patient loyalty
- Using AI for competitive analysis and team-wide implementation
Episode Chapters
01:15 – Chiropractic’s Blindspot
02:25 – Where to Start with AI
05:33 – AI Hallucinations & Research Tools
08:18 – Keeping the Human Touch
13:15 – Patient Digital Expectations
17:41 – The Future of Chiropractic Technology
22:22 – The Four Realms of Practice
26:07 – AI for Competitive Analysis
28:12 – Core Values & Culture
33:50 – 360 Feedback & Blind Spots
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
Follow this link to learn more about EMBODI.
Episode Release Date: April 22, 2026
About Dr. Jay Greenstein
Dr. Jay is the founder and CEO of EMBODI, a Remote Therapeutic Monitoring Platform for chiropractors. EMBODI helps improve treatment adherence and outcomes, and increase practice income through its proprietary, patented technology. The mission of the company is to be the worldwide digital health leader for chiropractic.
Dr. Jay is also the founder and CEO of the Kaizo Health Companies and is a sought out international speaker and consultant, teaching evidence into practice, leadership, business management and emerging technologies.
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Most chiropractic patients now start their search online, and increasingly, AI tools are shaping their decisions before they even reach Google results. So how can chiropractors make sure they’re the ones patients find?
In this episode of Chiropractical, Jon Kec sits down with SpinUTech SEO experts Jacob Runia and Grace McGovern to break down how chiropractors can improve their online visibility in a world where search is rapidly evolving.
They reveal why 75% of searchers click one of the top three organic Google results and explain what busy doctors can do right now to compete — without becoming full-time marketers.
In this conversation, you’ll learn:
- Why answering real patient questions (like “Can chiropractic help sciatica?”) is powerful SEO
- How to properly optimize and manage your Google Business Profile
- The trust signals that boost credibility, including credentials, author bios, awards, and testimonials
- How strong location pages and smart site structure help both Google and AI engines find your practice
If you want more new patients finding you, instead of your competitors, this episode offers strategies to help future-proof your practice.
00:53 - Meet the SEO Experts
03:48 - SEO Mistakes You Might Be Making
05:36 - Build Topic Authority
07:12 - Win AI Overviews
10:09 - Site Structure That Ranks
17:17 - Trust Signals and Credibility
21:53 - Fix Your Site Step by Step
23:32 - Website Vendors and Duplicate Content
25:52 - Location Pages and Local SEO
28:25 - What to Stop Doing
For additional resources mentioned in the podcast, visit Developers.Google.com.
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
Episode Release Date: March 10, 2026
About Jacob Runia:
Jacob is a Chicago-based digital marketing leader with nearly a decade of agency experience, specializing in SEO strategy. Currently serving as Director of SEO at Spinutech, he leads a team that oversees strategy for a diverse portfolio of national and multi-location brands. His expertise spans technical SEO, content strategy, site architecture, and AI-driven search optimization.
About Grace McGovern:
Grace is a Des Moines-based SEO Strategist at Spinutech with four years of experience helping businesses grow through data-driven organic search strategies, with a focus on aligning organic search performance to real business outcomes.
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On this episode of Chiropractical, Jon Kec talks with Dr. Abigail Riutta, a recent chiropractic graduate who bravely opened her own practice in Northern New York.
Dr. Riutta shares her heartfelt journey, from navigating student uncertainty to stepping confidently into her role as a new doctor, along with the real-world lessons she learned along the way. Learn about those critical first steps in building a practice, the power of community connections, and why having the right support system can make all the difference.
Dr. Riutta offers advice for new grads on setting up policies, procedures, and essential business insights while balancing patient care.
This episode is a must-listen for chiropractic students and new grads looking to carve out their own successful career path.
00:00 - The Reality of Small Business Survival
01:29 - Setting Up for Success: Community Engagement
04:10 - Overcoming Community Fear and Building Trust
08:49 - The Decision to Open a Practice
11:05 - Navigating Business Challenges
17:00 - Balancing Practitioner and Business Roles
24:55 - Advice for Students
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
Episode Release Date: February 3, 2026
About Dr. Abigail Riutta:
Dr. Abigail Riutta is a chiropractor and owner of Riutta Chiropractic in Gouverneur, NY. She attended SUNY Cortland, where she earned a Bachelor's in Biology and then proceeded to hear her Doctorate of Chiropractic from Northeast College of Health Sciences, graduating with honors in March 2025. Additionally, Dr. Riutta furthered her education by receiving her Webster Technique certification, so that she can better serve her prenatal patients, and has recently enrolled in the ACA Pediatric Diplomatic program.
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Join host Jon Kec for a truly meaningful episode that honors 80 years of standing shoulder to shoulder with the chiropractic profession.
In this special conversation, Jon sits down with Dr. Lou Sportelli, a clinician, advocate, and one of chiropractic’s most respected voices, to reflect on how NCMIC was born from a simple but powerful idea: chiropractors taking care of one another when no one else would.
Dr. Sportelli shares personal stories from the early days of practice, the challenges the profession faced, and the moments that shaped both chiropractic and NCMIC into what they are today. This isn’t just a history lesson, it’s a reflection on trust, resilience, and the shared responsibility of protecting a profession built on service and care.
As chiropractic looks to the future, NCMIC’s promise of “We Take Care of Our Own” continues to guide chiropractors through a changing healthcare landscape.
If you care about where this profession has been, where it’s headed, and the people who made the journey possible, this is an episode you won’t want to miss.
01:00 - Dr. Lou Sportelli: NCMIC's Early Days and Evolution
05:23 - The Growth and Impact of NCMIC
11:05 - NCMIC's Commitment to Chiropractors
17:58 - The Future of Chiropractic and NCMIC's Role
23:05 - Advice for Future Chiropractors
30:05 - Dr. Sportelli's Legacy and Look Forward
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
Episode Release Date: January 4, 2026
Transcript
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Happy Holidays!
Thank you for being part of an unforgettable year of Chiropractical. From our conversations to taking the show live to The National by FCA in Orlando, this season has reminded me just how special this community is.
As we head into a new season, I’m excited to welcome new voices, explore new challenges, and keep growing together. If you haven’t caught up on these highlights yet, now’s the perfect time.
Thank you for listening, and warmest wishes for a joyful holiday season and an inspiring start to 2026.
Happy Holidays,
Jon
Join host Jon Kec as he looks back on some of the most meaningful chiropractic moments of 2025, from Dr. Alan Sokoloff’s unforgettable Super Bowl game-day adjustment to Dr. Mario Fucinari’s honest insights on navigating burnout.
You’ll revisit powerful stories like Dr. Lisa Goodman’s approach to elevating patient care and hear Dr. Glenn Jaffe and Kevin Rosario talk about what it really takes to unify our profession’s message.
You’ll also reflect on Dr. Tom Ventimiglia’s perspective on patient compliance and share in the heartfelt sendoff of Mike Whitmer as he closes out a remarkable 24-year career.
This episode isn’t just a recap, it’s a reminder of why chiropractic matters and a celebration of the purpose and passion that move this profession forward.
00:00 - Introduction to Chiropractic Highlights
00:53 - Super Bowl Adjustment: A Game-Changing Moment
05:55 - Tackling Burnout: Advice from Dr. Mario Fucinari
08:41 - Creating Exceptional Patient Experiences
10:27 - Communicating Chiropractic: A Unified Message
14:41 - Understanding Patient Compliance
16:22 - A Bittersweet Farewell: Mike Whitmer's Retirement
21:08 - Conclusion and Looking Forward to 2026
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
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Join host Jon Kec for a powerful conversation about chiropractic care in the Veterans Affairs system, where serving those who served takes on new meaning.
In this episode of Chiropractical, Jon sits down with Dr. Anthony Lisi, National Chiropractic Program Director for the VA, to explore how chiropractic became part of veteran healthcare, how it continues to evolve, and where it’s headed next. Since chiropractic became a VA benefit in 2004, it’s grown into a vital part of how our nation cares for its veterans.
Today, more than 500 chiropractors across 100 VA sites are helping veterans live with less pain and more possibility. From groundbreaking research to hands-on care, you’ll hear how doctors across the country are making a real difference—and how the next generation of chiropractors can be part of it.
00:00 - The Evolution of Chiropractic in the VA
00:46 - Today's Chiropractic Landscape in the VA
01:41 - Welcome Dr. Anthony Lisi
02:52 - The Importance of Chiropractic in the VA
04:37 - Integration and Training in the VA System
11:15 - Research and Data on Chiropractic Care
15:21 - A WWII Veteran's first trip to a Chiropractor
21:18 - Opportunities for Chiropractors in the VA
30:24 - Conclusion and Final Thoughts
For more details on chiropractic and the VA, connect: https://www.rehab.va.gov/chiro/
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
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In this spine-tingling episode of Chiropractical, Host Jon Kec opens NCMIC’s “Claims Crypt” to uncover three true stories where everyday, respected chiropractors found themselves at the center of shocking lawsuits, and discovered the hard lessons about the risks that come with care.
Too chilling to venture into the Crypt alone, Jon is joined by NCMIC Claims experts Tom Caswell and Zach Meyers, they examine how even when chiropractors do everything right, they can still find themselves living in a legal nightmare.
From sudden lawsuits to social media backlash and allegations of misconduct, this true-life tales underscores the importance of being prepared in a litigious world.
Don’t forget to leave a comment and share your thoughts on which story shook you the most.
00:00 - Opening of the Claims Crypt
01:11 - Halloween Traditions and Introductions
01:53 - Case 1: Trusted Friendship Gone Wrong
09:01 - Case 2: From Late to Litigation
16:41 - Case 3: The Accusation That Shook the Clinic
31:11 - When the Nightmare Ends, the Lessons Begin
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
Episode released: October 14, 2025
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Join Host Jon Kec as he dives into the world of NFL chiropractic care with Dr. Alan Sokoloff, team chiropractor for the Baltimore Ravens.
Discover the vital role chiropractic plays in keeping top athletes at their peak, from injury prevention to performance enhancement.
Dr. Sokoloff shares his unique career journey, day-to-day experiences, and memorable stories from the field, including how a pre-Super Bowl adjustment helped a key player playing at his best.
Learn about the educational and professional pathways for aspiring sports chiropractors, the importance of teamwork in sports medicine, and the balance needed to succeed in this demanding field.
00:00 - Meet Dr. Alan Sokoloff
01:30 - Common Sports Injuries and Treatments
06:24 - An Adjustment That Helped an Athlete be Super Bowl Ready
08:18 - A Week in the Life of a Sports Chiropractor
11:56 - Journey into Sports Chiropractic
16:02 - Building a Career with Professional Teams
18:36 - Teamwork in Sports Medicine
23:10 - Balancing Team and Private Practice
26:34 - Advice for Aspiring Sports Chiropractors
32:31 - The Business Side of Sports Chiropractic
36:07 - Conclusion and Final Thoughts
Click here for more details on the Professional Football Chiropractic Society's 20th Annual Continuing Education Seminar in Indianapolis.
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
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This episode of Chiropractical was recorded in front of a LIVE audience at The National by FCA in Orlando, FL on August 22nd.
Host Jon Kec is joined by Dr. Glenn Jaffe, a veteran chiropractor and former President of the North Carolina Chiropractic Association, and Kevin Rosario, a soon-to-be graduate entering the field.
Their conversation explores the evolving landscape of chiropractic care including:
- How to Successfully Start a Practice
- The Importance of Mentorships & Relationships
- How to Build and Stay Visible in Your Community
- Specialization vs. General Practice
- What Defines Success in Chiropractic?
Whether you’re a veteran practitioner, a student, or simply curious about the future of chiropractic, this episode offers valuable insights and inspiration for thriving in a constantly changing chiropractic world.
00:00 - Welcome to Chiropractical LIVE
01:09 - Chiropractic Inspirations
03:07 - Concerns and Preparations for New Graduates
05:43 - Setting Up for Success in Practice
07:53 - Building a Patient Base and Visibility
11:25 - Specialization vs. General Practice
14:53 - Unifying the Chiropractic Message
19:25 - Navigating a Saturated Market
21:44 - The Importance of Curiosity and Evolution
23:35 - Interview Tips and Starting Out in Practice
28:46 - Hands-On Experience and Skill Development
34:13 - Defining Success in Chiropractic
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
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Burnout is a growing concern in chiropractic care, with one in three DCs having considered leaving the profession entirely.
In this episode of "Chiropractical," host Jon Kec sits down with Dr. Mario Fucinari to discuss why burnout happens, how it impacts your practice and patients, and, most importantly, what you can do about it.
Dr. Fucinari shares personal stories and expert advice, emphasizing the three actionable things you can do as a chiropractor to avoid burnout.
Jon and Dr. Fucinari also discuss how to foster a supportive office environment, the value of sharing success stories, and the necessity of maintaining work-life balance.
0:00 - The Shocking Reality of Chiropractic Burnout
1:11 - Guest Introduction: Dr. Mario Fucinari
2:51 - Three Things You Should to Avoid Burnout
4:30 - Recognizing Burnout: Signs and Symptoms
8:10 - Practical Steps: Addressing Burnout in Practice
13:34 - Leadership and Staff Engagement
23:17 - Personal Stories: Finding Your "Why"
27:06 - Conclusion: Final Thoughts and Resources
If you have questions for Chiropractical, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel.
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Host Jon Kec explores a critical question in chiropractic care: Why do nearly 1 in 5 patients start treatment but don't follow through?
Jon is joined by Dr. Tom Ventimiglia, a retired chiropractor with nearly 40 years of experience, who shares his insights on the biopsychosocial aspects of patient care, the importance of effective communication, and how to build empowering relationships with patients.
Discover strategies to improve adherence and how to leverage motivational interviewing for better outcomes.
0:00 - Introduction: The Patient Retention Dilemma
0:31 - Meet Dr. Tom Ventimiglia
1:03 - Understanding Patient Non-Adherence
3:28 - Empowering Patients Through Communication
13:41 - Setting SMART Goals for Patient Success
20:36 - The Role of Technology and AI in Patient Care
23:26 - Final Thoughts on How to Enhance Patient Relationships
If you have questions for “Chiropractical”, reach out at ASKNCMIC@NCMIC.com.
Watch the video version of this episode on the NCMIC YouTube Channel. https://youtu.be/flRFqwe3bLk
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In this episode of Chiropractical, Host Jon Kec is joined by two prominent women in chiropractic, President of the American Black Chiropractors Association Dr. Brandi Childress, and former International Chiropractors Association President, Dr. Selina Sigafoose-Jackson.
Dr. Childress and Dr. Sigafoose-Jackson discuss the evolving role of women in the profession and the obstacles already conquered, and challenges still ahead. They explore the complex work-life balance for women in chiropractic, the importance of mentorship, and what the future looks like for women chiropractors.
0:00: Welcome to Chiropractical
0:15: Women in Chiropractic: Current Trends
0:38: Meet Dr. Brandi Childress
2:43: Meet Dr. Selina Sigafoose-Jackson
4:39: Challenges Facing Women in Chiropractic
14:45: The Future of Women in Chiropractic
19:08: Inter-professional Relationships and Challenges
26:52: Organizations Supporting Women in Chiropractic
32:43: Additional Resources and Links
For more information:
American Black Chiropractors Association
International Chiropractors Association
League of Chiropractic Women
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In this episode of Chiropractical, Host Dr. Jon Kec discusses the evolving landscape of chiropractic risk management with Mike Whitmer, who is retiring after 24 years with NCMIC. They delve into three major challenges facing the profession: the inevitability of change, the impact of social inflation on malpractice insurance, and the rise of emerging technologies, particularly A.I. in healthcare.
Mike Whitmer emphasizes the importance of adaptability, proper compliance, and maintaining the human connection in patient care.
He also advises chiropractors to leverage new technologies wisely and build strong professional networks.
With valuable insights and practical advice, this episode of Chiropractical aims to help you stay ahead of the curve and enhance patient care.
Adapting to Change
- Be up-to-date with shifting compliance issues
- Embrace the roles of associations
Adjusting to Social Inflation
- What can be done about declining reimbursement rates?
Emerging Technology Risks
- Do the benefits of AI outweigh the risks?
- Is there already an over-reliance on technology?
While there are pressing challenges, there are also many opportunities. The growing acceptance of chiropractic care as part of mainstream healthcare continues to open doors for practitioners to integrate more within their communities and healthcare systems.
On a separate, but no less important, note, thank you to Mike Whitmer for an incredible 24 years at NCMIC. As Mike nears retirement, his impact and insights will be missed but will always be remembered.
Episode Timeline:
00:00 – Welcome to Chiropractical: Is it Crisis or Opportunity?
00:16 – Meet Your Host: Dr. Jon Kec
00:48 – Welcome NCMIC’s Mike Whitmer
02:09 – How to Deal with Constant Change
03:16 – Navigating Compliance Challenges
05:12 – The Impact of Social Inflation on Malpractice
06:23 – Don’t Skip the Risk Management Basics
09:48 – Is Emerging Technology Too Risky?
13:27 – Turning Challenges into Opportunities
16:12 – Who Can You Network With?
22:26 – Congratulations Mike Whitmer for 24 Years
24:29 – Final Takeaways
While there are pressing challenges, there are also many opportunities. The growing acceptance of chiropractic care as part of mainstream healthcare continues to open doors for practitioners to integrate more within their communities and healthcare systems.
Thank you Mike Whitmer for an incredible 24 years at NCMIC. As Mike nears retirement, his impact and insights will be missed but will always be remembered.
If you have questions for “Chiropractical”, reach out at ASKNCMIC@NCMIC.com.
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In this episode of “Chiropractical”, Dr. Jon Kec is joined by the author of the “The Manual for the Chiropractic Entrepreneur”, Dr. Lisa Goodman.
Dr. Goodman shares the key essentials for patient onboarding and retention that begin even before the new patient sets foot in the office.
Learn about the significance of the patient experience, customers service, and how to build lasting doctor-patient relationships. You’ll hear actionable tips to enhance the onboarding experience for both you and your patient.
Pre-Appointment Considerations
- Is your website up to date with the latest information?
- List your specialties and services
- Are you forms complete, but succinct?
- Have you had a new hire fill out your forms to address any issues?
- Do you offer seamless online scheduling?
Once Your Patient Enters the Office
- First impressions are pivotal
- Establishing a warm, positive atmosphere keeps energy high
- Proper ways for your staff to welcome a new patient
- Patients should be greeted kindly and not from behind a computers screen
- Addressing any potential barriers the patient may have experienced
- Are there parking issues at your practice that could be avoided?
Customer Service is Key
- Being nice is not customer service, offering assistance is.
- Can you transition small talk into clinical dialogue?
- Learning about their lifestyle can teach you more thank you think
- Anticipate the needs of your patient
- Do a patient’s interests lead to a potential issue you can treat?
- Be engaged with your patient
- Build rapport, offer compliment
- Positivity is crucial
- Are you “Dangling the Carrot” of your services?
- Allow the patient to experience the distinct benefits of each of your services
- It will enhance the perceived value of your services
- Getting reviews is easier than you think
- Forget QR codes, and just ask satisfied patients
By meeting patients where they are, anticipating their needs, and building genuine relationships, chiropractors can create an inviting, effective practice environment. The strategies discussed in this episode of “Chiropractical” will help ensure patients not only return but also form a long-lasting bond with you.
Episode Timeline:
00:00 – Welcome to Chiropractical
00:28 – Introducing Dr. Lisa Goodman
00:59 – Onboarding New Patients
01:48 – Creating a Welcoming Environment
04:03 – Pre-Appointment Considerations
05:49 – First Impressions Matter
09:27 – Building Patient Relationships
14:51 – Dangle the Carrot
22:15 – Post-Appointment Follow-Up
24:47 - Closing Thoughts
Looking for more tips? Dr. Lisa Goodman’s book “The Manual for the Chiropractic Entrepreneur” is a comprehensive guide for aspiring and established chiropractic entrepreneurs. Purchase Dr. Goodman’s book here.
If you have questions for “Chiropractical”, reach out at ASKNCMIC@NCMIC.com.
Connect with us:
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Watch the video version of "Chiropractical": https://www.youtube.com/@ncmicinsurance
www.ncmic.com
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How will AI benefit your practice?
In this episode of Chiropractical, host Jon Kec discusses the integration of artificial intelligence (AI) in chiropractic practices with President of ChiroHealth USA Dr. Ray Foxworth, and healthcare attorney Kari Hershey.
Jon and guests discuss the benefits, best practices, and legal considerations of using AI, including its applications in patient data analysis, personalized treatment plans, marketing, and administrative tasks.
While AI is on the cutting edge, there needs to becautious implementation, transparency with patients, and the need for securing business associate agreements to ensure HIPAA compliance.
00:00 - Introduction and Welcome
00:59 - Exploring AI in Chiropractic Practice
01:14 - Interview with Dr. Ray Foxworth
02:06 - Practical Applications of AI
09:26 - Challenges and Limitations of AI
11:59 - Future of AI in Chiropractic
13:38 - Interview with Kari Hershey
15:12 - Legal Considerations for AI
24:13 - Conclusion
Follow Chiropractical anywhere you enjoy podcasts, and be sure to watch the video version on YouTube (Search "NCMIC").
If you have questions for Jon or the show, email us at AskNCMIC@NCMIC.com
See omnystudio.com/listener for privacy information.
In this Halloween episode of Chiropractical, host Jon Kec explores chilling real cases from the chiropractic world with guests Shanna Patrick and Jamie Eibes from the NCMIC Claims Department.
They delve into malpractice accusations, kindness turned lawsuits, and the importance of maintaining professional boundaries.
Hear cautionary tales like Dr. Albright's good deed gone wrong and Dr. Richardson's unnerving patient encounter.
What are the critical lessons to be learned from these cases? What are signs of red-flag patients?
Chiropractical is the podcast that helps you be better at what you do with new ideas and new tools.
00:00 Introduction
00:18 Spooky Legal Tales: Acts of Kindness Gone Wrong
00:47 What's Halloween for Shanna & Jamie?
01:21 Dr. Albright's Dilemma
04:32 Lessons Learned: Document, Document, Document
06:18 A Different Kind of Risk: Board Accusations
06:46 Dr. Richardson's Gut Feeling
08:02 Patient's Unusual Requests
08:38 Red Flags in Patient Behavior
09:34 Doctor's Precautions and Open Door Policy
10:14 Escalation of Patient's Actions
11:09 The Patient Was Recording?!
11:42 Legal and Ethical Consequences
12:32 Patient Recording: Risks and Policies
12:57 Doctor's Perspective on Recordings
15:23 Key Takeaways for Doctors
17:19 Final Thoughts
For more information, visit NCMIC.com or contact us at AskNCMIC@NCMIC.com. Don't forget to subscribe and follow!
See omnystudio.com/listener for privacy information.
In this episode of Chiropractical, host Mike Whitmer hands over the reins to Dr. Jon Kec from NCMIC, offering a deep dive into the nuanced insurance needs of practicing chiropractors.
Key Points:
General vs. Malpractice Insurance: The episode kicks off with a scenario illustrating a common mishap in a chiropractic office, leading to a discussion on why general liability insurance is critical and distinct from malpractice insurance.
Specialized Insurance Policies: Andy Pratt emphasizes the importance of having specialized insurance policies for different types of risks, including general liability and cyber liability insurance. The discussion underscores why "one-size-fits-all" insurance policies may not offer adequate protection.
Cybersecurity Threats: The increasing relevance of cyber liability insurance is addressed, highlighting the vulnerability of chiropractic offices to cyber attacks and data breaches, stressing the importance of protecting patient information.
Employment Practices Liability Insurance (EPLI): The conversation shifts to the significance of EPLI for protecting against claims of wrongful termination and other employment-related issues.
Disability Insurance: The necessity of disability insurance for chiropractors, given the physical nature of their work, is also discussed, stressing the importance of ensuring income continuation in case of injury.
Ask NCMIC:
Mike Whitmer also discusses the importance of attending live events like Parker Seminars in Las Vegas, highlighting the benefits beyond continuing education, such as networking, leadership opportunities, and vendor exploration.
Special Guest:
Andy Pratt: With over 20 years at NCMIC, Pratt brings invaluable insight into the intricacies of insurance policies and risk management for chiropractic practices.
Hosts:
Mike Whitmer: Regular host of Chiropractical.
Dr. Jon Kec: Guest host for the episode, offering a unique perspective as both a chiropractor and an insurance expert.
Resources:
For more detailed information on insurance needs for chiropractors and how to protect your practice, visit NCMIC's website.
To ask questions or suggest topics for future episodes, email askncmic@ncmic.com.
See omnystudio.com/listener for privacy information.
In this episode of "Chiropractical," host Mike Whitmer is joined by Crystal Misenheimer from Progressive Practice Sales to discuss the critical aspects of retirement planning and practice valuation for chiropractors. Key points include understanding the common misconceptions about practice value, the importance of early planning, and the reality of practice sales in the chiropractic industry.
Key Topics Covered:
- The Retirement Planning Misconception: Delving into why many chiropractors' expectations about retirement don't align with reality and how early planning is crucial.
- Practice Valuation Complexities: Crystal shares her expertise on the challenges and misconceptions in valuing a chiropractic practice.
- Real-life Examples: Insights into real cases where chiropractic practices faced valuation and sale challenges.
- Missteps in Practice Management: How lack of focus on future value and late planning can affect the sale outcome.
- Marketplace Realities and Profit Impact: Understanding the role of lenders in setting practice values and why profit is a critical factor.
- Family Dynamics in Practice Transition: The complexities involved when family members are part of the practice transition.
- Future Trends in Chiropractic Practice: Crystal discusses technological changes and the rise of corporate ownership in the industry.
- Strategies for Value Growth: Advice for chiropractors to increase the value of their practices over time
Ask NCMIC:
Dr. Jon Kec addresses a question about reducing malpractice insurance limits as a cost-saving measure during retirement, emphasizing the importance of risk mitigation.
For more insights and advice, tune in to Chiropractical. Have questions? Email us at AskNCMIC@NCMIC.com.
See omnystudio.com/listener for privacy information.
In August, we had the opportunity to attend The National, presented by the Florida Chiropractic Association. This is one of the largest gatherings of chiropractors and many leaders were there. We chatted with several of them to get their insights on the state of the chiropractic profession.
We got their thoughts on the strategic direction of the profession, challenges our doctors and students face, opportunities for women in healthcare, and becoming the doctor of choice in our communities. We also heard from several folks about opportunities to strengthen the profession, now and into the future.
We wanted to share some of the key messages about the profession from these luminaries with our listeners. Hearing these leaders give their candid thoughts is inspiring, challenging, and invigorating. We hope you agree.
(00:02) Introduction by Mike Whitmer
(02:00) Doctor of Choice
(08:39) Communication & Patient Education
(13:00) Collaboration & Integration
(17:28) Practice Management
(19:21) Future Generations
(26:28) Research
(27:26) Strategic Plan & the Future
People who contributed to this episode:
- Marc Abla, CAE, Illinois Chiropractic Society
- Richard Brown, World Federation of Chiropractic
- Dr. Brandi Childress, Perfect Touch Chiropractic
- Dr. Sherefa Clark, The Albinism Alliance Group
- Dr. Alessandra Colón, Crack Addicts on TLC
- Dr. Donna Craft, Women Chiropractors Board of Trustees
- Dr. Jen Gantzer, Assistant Professor, Chiropractic Medicine NUHS – Florida
- Kent Greenawalt, CEO, Foot Levelers
- Dr. Jay Greenstein, Kaizo Health
- Dr. Elise Hewitt, President ACA Council on Chiropractic Pediatrics
- Dr. Brenda Holland, ChiroCongress
- Dr. Glenn Jaffe, Jaffe Chiropractic
- Lizz Klein, ChiroCongress
- Dr. John Maltby, World Federation of Chiropractic
- Dr. Sherry McAllister, Foundation for Chiropractic Progress
- Dr. Cristina Padilla, Thrive Family Chiropractic
- Dr. Guy Riekeman, past president of Life University
- Dr. Rachel Wendt, Executive Director Kentucky Association of Chiropractors
You can find a transcript of the episode here:
You can find more information about the participants here:
See omnystudio.com/listener for privacy information.
Listen Now and Amplify Your Practice
Join us on a journey through 2023 as we revisit the most impactful and insightful moments of Chiropractical. Host Mike Whitmer and special guest Dr. Jon Kec take you on a retrospective adventure, highlighting key discussions that shaped the chiropractic world this past year.
This episode is packed with invaluable insights. We tackle critical issues like active shooter preparedness, opioids, mental health, and the future of telemedicine in chiropractic care.
Dive into discussions about claims management, effective practice operations, and hear from top experts who are redefining chiropractic care. Plus, don't miss out on our look at the evolving landscape of chiropractic medicine and how it impacts both practitioners and patients.
Tune in now for an enlightening recap and prepare to be inspired. Let's gear up for another remarkable year of Chiropractical!
Episode notes:
Introduction
[00:00:00] Mike introduces the special year-end wrap-up episode, celebrating the highlights of "Chiropractical" in 2023.
[00:00:18] Introduction of Dr. Jon Kec, a new voice on the show and expert in professional liability insurance for chiropractors. Dr. Kec shares his transition from chiropractic practice to the business side, focusing on helping doctors improve their practice. Dr. Kec and Mike discuss the role of NCMIC in supporting chiropractors beyond just malpractice insurance, including business and financial assistance.
Year in Review: Key Highlights
[00:04:18] Jon reflects on the year's episodes, touching on clinical information, practice management, and important topics like active shooter preparedness.
[00:06:48] Discussion on opioids and mental health in chiropractic care with expert guests.
Claims and Practice Management
[00:09:29] Insights into handling claims in chiropractic practices and the anatomy of a claim.
[00:12:24] Expert advice on staffing, communication, and practice management.
Financial and Legal Aspects
[00:16:07] Julie Nesbitt, CPA, shares tips on structuring office policies and procedures for financial protection.
Future of Chiropractic
[00:17:45] Exploration of pediatric chiropractic care and the growing role of telemedicine.
[00:21:22] Dr. Richard Brown discusses collaboration and integration in the chiropractic profession at the FCA National.
Closing Thoughts
[00:23:14] Recap of the episode and encouragement to explore full episodes here.
[00:23:24] Final remarks by Mike and Dr. Kec.
For more details and to listen to the full conversations, check out the individual episodes linked in our show notes. Stay tuned for more insightful episodes in the coming year!
Visit NCMIC Resources Page | Follow us on social media: Facebook, Instagram, LinkedIn
Wishing you and yours a safe and happy holiday season. See you next time!
Note: This show note is a concise summary of the podcast episode. For a complete experience, please listen to the full episode.
See omnystudio.com/listener for privacy information.
Welcome to Chiropractical, the show that delves into the intricacies of chiropractic risk management and practice care. Today, we're talking about pediatric patients, discussing the unique challenges and responsibilities that come with treating children. We explore the importance of maintaining good records, navigating informed consent, and dealing with custody issues in pediatric chiropractic care.
In this episode, Mike Whitmer is joined by Dr. Jenny Brocker, an experienced chiropractor and mother, who brings her expertise to the table. Dr. Brocker sheds light on the legal and safety aspects of pediatric chiropractic care, emphasizing the need for meticulous documentation. Pediatric patients often require communication with guardians or parents, making record-keeping a critical part of the process.
The conversation touches on the nuances of informed consent, especially when dealing with infants or young children who cannot provide consent themselves. Dr. Brocker explains the importance of keeping both parents and guardians informed and ensuring they are comfortable with the treatment approach.
For doctors looking to venture into the realm of pediatric care, Dr. Brocker provides insights into conducting participation physicals for student athletes. The discussion covers the associated risks, documentation requirements, and the variation in state laws regarding pediatric patient rights.
The episode also explores record retention rules and the age at which pediatric patients can request their records. Dr. Brocker clarifies how custody issues between parents are handled, offering guidance on legal protection in these situations.
Join us in this insightful episode as we navigate the complex terrain of pediatric chiropractic care with Dr. Jenny Brocker. Whether you're an experienced practitioner or considering treating pediatric patients for the first time, this episode has something for everyone.
See omnystudio.com/listener for privacy information.
Join us in the exciting world of chiropractic risk management as we explore two spine-tingling cases with surprising outcomes that are bound to captivate your attention. In "Tales from the Claims Crypt," we delve into real-life stories where chiropractors faced malpractice claims and the unexpected twists that followed.
Shanna Patrick, a seasoned insurance expert, takes us on a journey through two captivating cases involving chiropractic malpractice claims. The first case involves a 25-year-old patient with a history of lumbar and thoracic issues, and a surprising turn of events that left both the chiropractor and the patient in shock. The second case revolves around a 60-year-old patient with lower back pain and the mysterious discovery of a sticky note that could change everything.
Shanna's insights shed light on the critical role of record-keeping and informed consent in the chiropractic profession. She offers valuable advice to chiropractors on how to protect their practices and navigate the complex world of malpractice claims.
Discover the highs and lows, the challenges and triumphs, and the essential lessons learned from these intriguing cases. Join us for an engaging and informative conversation that will leave you with a newfound appreciation for the intricacies of chiropractic care and the importance of meticulous record-keeping.
If you're a chiropractor, a CA, or simply intrigued by the world of malpractice claims, "Tales from the Claims Vault" is a must-listen podcast that offers a unique glimpse into the chiropractic universe.
See omnystudio.com/listener for privacy information.
Recently, we had the opportunity to attend The National, presented by the Florida Chiropractic Association. This is one of the largest gatherings of chiropractors and many leaders were there. We chatted with several of them to get their insights on the state of the chiropractic profession.
We got their thoughts on the strategic direction of the profession, challenges our doctors and students face, opportunities for women in healthcare, and becoming the doctor of choice in our communities. We also heard from several folks about opportunities to strengthen the profession, now and into the future.
We wanted to share some of the key messages about the profession from these luminaries with our listeners. Hearing these leaders give their candid thoughts is inspiring, challenging, and invigorating. We hope you agree.
- (00:02) Introduction by Mike Whitmer
- (01:30) Doctor of Choice
- (08:09) Communication & Patient Education
- (12:30) Collaboration & Integration
- (16:58) Practice Management
- (18:51) Future Generations
- (25:59) Research
- (26:56) Strategic Plan & the Future
People who contributed to this episode:
- Marc Abla, CAE, Illinois Chiropractic Society
- Richard Brown, World Federation of Chiropractic
- Dr. Brandi Childress, Perfect Touch Chiropractic
- Dr. Sherefa Clark, The Albinism Alliance Group
- Dr. Alessandra Colón, Crack Addicts on TLC
- Dr. Donna Craft, President Women Chiropractors Board of Trustees
- Dr. Jen Gantzer, Assistant Professor, Chiropractic Medicine NUHS – Florida
- Kent Greenawalt, CEO, Foot Levelers
- Dr. Jay Greenstein, Kaizo Health
- Dr. Elise Hewitt, President ACA Council on Chiropractic Pediatrics
- Dr. Brenda Holland, ChiroCongress
- Dr. Glenn Jaffe, Jaffe Chiropractic
- Lizz Klein, ChiroCongress
- Dr. John Maltby, World Federation of Chiropractic
- Dr. Sherry McAllister, Foundation for Chiropractic Progress
- Dr. Cristina Padilla, Thrive Family Chiropractic
- Dr. Guy Riekeman, past president of Life University
- Dr. Rachel Wendt, Executive Director Kentucky Association of Chiropractors
You can find a transcript of the episode here.
You can find more information about the participants here.
See omnystudio.com/listener for privacy information.
You work hard for your money, and you don’t want to lose it by becoming a victim of financial mismanagement or worse, embezzlement. Join us in this informative episode as we delve into the critical realm of internal controls within chiropractic practices. Financial stability and process efficiency are essential for any practice's success, and our guest, Julie Nesbitt, Sr. Managing Consultant at Forvis, shares invaluable insights to strengthen your practice against potential dangers.
Julie and Mike discuss:
- Real-life narratives of chiropractors navigating treacherous financial waters due to lax internal controls.
- The benefits internal controls bring to small healthcare practices.
- An eye-opening analysis of the risks small healthcare practices face without consistent internal controls.
- Practical examples of internal controls in the daily operations of your practice.
- Guidance on assessing your practice's current internal control framework and pinpointing areas that will benefit from improvement.
- Sustainable methods for monitoring and upkeep of your practice's internal controls.
And that's not all! In our "Ask NCMIC" segment, Shanna Patrick dissects the potential hazards lurking behind participation in social media trends to help you protect your practice's reputation and ensure a secure online presence.
Tune in to this episode to strengthen your practice's financial health and stay ahead in the ever-evolving landscape of healthcare. Your practice's prosperity starts with effective internal controls!
See omnystudio.com/listener for privacy information.
This episode is all about the future of chiropractic. Five of our Starting Into Practice Student Ambassadors submitted questions and we invited practicing DCs to give their best advice. Whether you're still in school, recently graduated or have been practicing for years, we think there's something for everyone to learn.
We also talk about the Bucks for Boards program.
Meet the experts!
Dr. Leah Dash
Dr. Leah Dash is a Chiropractic Physician who specializes in women's and children's health. She has additional training in pregnancy and postpartum care, including the Webster Technique, and she is a certified Pelvic Floor Physical Therapy provider. She also has experience treating children of all ages, including infants.
Dr. Dash has a Bachelor of Science in Biology, a Bachelor of Arts in Anthropology, and a Doctorate in Chiropractic from the University of Western States. She also previously worked as an EMT for four years.
Dr. Edgar Everett
Like many of you, Dr. Edgar Everett III is driven to bring to his practice members a caring, inspiring and solution-based style of health care. Since being in practice he has seen the Chiropractic landscape shift dramatically. People need us more and more. What has changed so much? Is it that the old healthcare model is broken?
Dr. Everett attended Illinois State University before Logan College of Chiropractic. Over the past decade of serving his practice members, volunteering at community clinics, mentoring Chiropractic students, and public speaking, his views on the solutions have been molded. Edgar has come to understand that having an impact on your community comes from compassion, hard work, and intelligent decision making. Chiropractic is a way of life. He is a member of the ABCA, IFCO, and the ICA.
Though sometimes his views can be a bit disruptive, Dr. Everett’s goal is to challenge the status quo and stretch your consciousness. He believes that being challenged filters out those who want more and those who are complacent.
Edgar currently resides in St Louis, MO. He is a partner at Proficient Chiropractic in the metro area and founding partner of Evoke Chiropractic Coaching.
Dr. Stephanie Johnson
Dr. Stephanie Johnson is a California native living in Washington, D.C. She completed her undergraduate work at UC Berkeley with a B.S. in Nutritional Sciences and a B.A. in Dance Performance. Dr. Johnson graduated from Palmer West and completed her clinical internship at Walter Reed under the guidance of Dr. William Morgan. Dr. Johnson has been in practice over 10 years and has worked as an associate, an independent contractor, and small business owner. In addition to owning her own practice SJ Chiropractic, she is now also working for the VA Medical Center in Washington, D.C. Dr. Johnson additionally serves as a board member for the Washington, D.C. Board of Chiropractic.
Dr. Braxton Pulley
Dr. Pulley hails from Michigan and moved to the great state of Iowa to attend ISU. He graduated with a degree in Zoology and proceeded to Davenport to pursue his education and career at Palmer College of Chiropractic. After graduating with honors in research, Dr. Pulley and his family relocated to Des Moines to set down roots and open a practice in the East Village. His office opened in 2004 and has been very successful.
While in Des Moines, Dr. Pulley opened two additional chiropractic offices in small towns as well as hiring 4 chiropractors to help his practices grow. He has also pursued other business interests. He served on the board for a start up recycled building materials manufacturing venture called ReWall. Dr. Pulley taught at William Penn University for 6 years teaching in the associates, bachelors, and masters program.
Dr Ray Tuck
N. Ray Tuck Jr., D.C. is a Virginia native and has resided in Southwest Virginia for his entire life. He is a Pulaski High School Graduate and also a 1994 graduate of Radford University, where he earned his Bachelor of Science in Physical Science.
Dr. Tuck is a member of the Virginia Board of Medicine, which the Governor of Virginia appointed him to. This is an exciting role because he firmly believes in the need to collaborate with other medical professionals to advance the state of healthcare and chiropractic care. Dr. Tuck is the immediate past president of The American Chiropractic Association, which has been a tremendous honor. Dr. Tuck, along with other doctors at Tuck Chiropractic Clinic, works with multiple sports teams including Radford University, Ferrum College and the Christiansburg High School Blue Demon Wrestling Team.
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A stranger walks in the door and hands you an envelope. You've been served. What do you do next? Find out in this episode of Chiropractical.
This can be a scary time. The decisions you make at this moment can seriously impact the outcome of your malpractice claim. Shanna Patrick has been supporting chiropractors for more than ten years. She walks us through the path of a claim from the moment you're served until the case is marked 'closed.'
In our Ask NCMIC segment, we talk with Chima Igbokwe about a new solution to solve an old practice dilemma in the chiropractic office: getting EHR and payment processing to connect.
See omnystudio.com/listener for privacy information.
An American Express study says 56% of people tell others about a poor customer service experience, and they tell 33% more people about a negative experience than they do a positive one. What does that mean for you? Having an employee with a bad attitude in the front office can really affect the patient’s experience, and that can have a negative impact your bottom line.
Expert Kim Klapp has been training and coaching practice staff for nearly thirty years. She’s seen and heard it all, and she’s giving us the dirt. In this episode of Chiropractical, she and Mike Whitmer talk about ways chiropractic assistants can make a negative impression on patients even before they come in the door, and how doctors can coach and train their staff to do better for everyone’s benefit.
In our Ask NCMIC segment, Magda Lippold helps us understand when we might choose a lease vs. a purchase.
See omnystudio.com/listener for privacy information.
In 2022, there were 1 billion telehealth visits in the US. That's astounding. In fact, one in five healthcare sessions happened via technology. Clearly, this is a big part of the future of healthcare. Technology has changed the way we watch TV, get our news, buy groceries, get to the airport. It even helps us drive our cars. So how can we use all this technology to improve and strengthen your relationships with your patients?
In this episode of Chiropractical, we talk about how and why incorporating technology into your practice can strengthen your connection with your patients, save you time and add revenue.
In our Ask NCMIC segment, we look at the dangerous of email phishing. As our expert says, "Hackers only have to trick one person one time. But to protect ourselves, we have to be right every time."
See omnystudio.com/listener for privacy information.
Opioids are the biggest crisis facing healthcare today, and chiropractors have an important role to play. On this episode of Chiropractical, we're going to take a fresh look and have some new thinking on the topic from Dr. Tim Bertelsman.
Many young, healthy doctors feel life insurance is not something they need right now. We look at why you may want to reonsider.
Additional Material
In this episode we refer to the following resources:
- Transcript (PDF)
- ChiroUp Opioid Toolkit
See omnystudio.com/listener for privacy information.
If the unthinkable happens in your practice or workplace, you need to be prepared to act quickly. NCMIC’s Chiropractical podcast talks to Crisis Management expert Lieutenant Mark Rehberg about how to handle dangerous situations in your practice and what you can do to protect ourselves, your staff and your patients if someone with a gun or knife enters your office and threatens violence. We discuss:
- What goes into a safety plan
- Run, Hide, Fight
- Available trainings & resources
- Situation types: mental health crisis, domestic violence, external threat
Get the show notes and podcast transcript here.
See omnystudio.com/listener for privacy information.
Hiring post-COVID is a whole different animal. We talk to Dr. Mark Sanna about how to find & keep great chiropractic employees in this new world. And in our Ask NCMIC segment, Mike Whitmer answers a question about standardized informed consent forms.
Links to additional resources can be found below the Transcript.
TRANSCRIPT:
Mike Whitmer:
Hello. Thank you for joining us for NC M I C'S Chiropractic, the podcast that helps doctors do more. I'm Mike Whitmer, NC M I C's, Vice President of Corporate Relations. Do you need to fill an office role? Good luck. Hiring in 2022 isn't the same as it was in 2019. Candidates are hard to find and when you do find someone you want to meet with, the tables are turned. They're going to interview you. Dr. Mark Santa has helped many, many chiropractors with issues around managing their practices of which hiring is a big part.
(00:32) Dr. Santa is CEO of Breakthrough Coaching, an International Healthcare Practice Management consulting firm. Dr. Sanna teaches an outcome based, functionally oriented system of procedures focused on preparing healthcare providers for the prevention and wellness services in high demand in today's healthcare environment. He is a fellow of the International College of Chiropractors, a Foundation for Chiropractic Progress board member, the finance committee chairman for the Chiropractic Summit, and the Future of Chiropractic Strategic Plan Communications committee co-chair. Dr. Sanna, thank you for joining us on Chiropractical.
Dr. Mark Sanna:
Thank you for having me.
Mike Whitmer:
Dr. Sanna, we see the trends. People are quitting their jobs at record levels to seek greener pastures. Why is this happening?
Dr. Mark Sanna:
Mike, I think that the period that we've all gone through just recently with its challenges and the pandemic, really enabled many of us to take a harder look at not only what we do but why we do it. And so we have a period now that folks are referring to as the great resignation. I think maybe it was the great realization that the reason, the why we do what we do, is as important as how we're compensated for what we do.
Mike Whitmer:
Absolutely. I think that a lot of us had time on our hands and a lot of thinking and what kind of fulfillment. And like you say, more than a paycheck. Let's talk about some of the specifics about what's changed and how chiropractors can adapt. Let's start with finding good candidates for positions that you may have open. How has that changed?
Dr. Mark Sanna:
I think to go back to our original premise of why we do what we do, when I first came up in chiropractic practice, the rule was, you hired someone because they made your life easier, and that was the main reason for having an employee. Now we hire someone to compliment our skill sets, to fill in the gaps that we don't have. There's a great book called Traction, the Entrepreneurial Operating System, EOS, by a guy named Geno Wickman. And Geno likes to say it this way, and I think this fits exactly for chiropractors, is that your job in running your business is to be the visionary. You set the vision, you set where we're going, and you need something they call an integrator, somebody to get stuff done.
And so filling in the gaps in your own personal organizational chart in a way that helps your organization move forward, grow, and also benefit not only you as the owner, but the employees as well, I think is really key. And so looking at hiring now is a lot different than just a job description or skill set. If you're hiring for skill set, you're going to be really limiting yourself in terms of the type of employee that you can really have to support you. Before you even think about hiring, take a good look at your core values as an organization, as a practice. What are we here to accomplish? And make sure that we hire folks that are in alignment with that value set.
Mike Whitmer:
So in this new environment, everything has changed, including the interview process. What's changed there? How do we approach interviews in this new environment?
Dr. Mark Sanna:
The internet has totally dramatically changed what the interview process used to be. You'd put an ad in the classifieds and folks would come in, they'd send resumes, et cetera. Now you put something out in Indeed or ZipRecruiter, and you get, no kidding, two, 300 responses. And out of those two, 300 responses, the folks who actually agree to maybe a group Zoom interview might be a third. So we're now down to a hundred or so. The hundred folks who say that they're going to come to that Zoom interview, maybe a half show up from that, maybe. Again, a half, we're down about 25 now, are maybe qualified for the job.
And when you set the in-person interview, if you're lucky, four show up, and the rest just ghost you, they're totally gone. And so you're there, "Is there something wrong with me?" And there's not. It's just the way that the interview process works now, and you're going to have to toughen up to that. That's very disheartening. You're thinking, "Is the posting not correct? What's wrong with what I'm doing?" And the bottom line is people are looking for a job that they can connect with. Making sure that posting really describes not just the hours of the job, full-time job description, et cetera, but why you're there and what they're going to gain and grow from. Being in that position, I think is really key.
Mike Whitmer:
The conversation during an interview has changed. It used to be the employer, the hiring doctor, would go in and ask all the questions, but that's changed too.
Dr. Mark Sanna:
Well, sure. So they've already Googled you, they've checked your LinkedIn profile, they know what your website looks like. When the candidate comes in, and in particular, millennial Gen Z candidates, they're going to be asking you a lot of questions. And that kind of puts some folks who haven't been used to this new process a little bit off. And the idea is they're looking for a match just as much as you are. Gen Z and millennials really want a position that has some social consciousness to it, something that is giving back, that has a higher purpose.
So if you're going to fill a clerical position, you have to connect the dots for the candidate between, how they are going to do their job, whether it's managing patient records or patient files or et cetera, and how in fact, that connects to the bigger place of making a difference in people's lives. And that's where, as chiropractors, we really shine, because we have that tremendous mission as our practices, to make a difference in people's lives. And so being able to verbalize that, make that part of the interview process, make that shine, I think is really important for folks who are going through that process right now.
Mike Whitmer:
Yeah, I think that chiropractors do have kind of a leg up in that they do have this terrific social purpose and place in healthcare. Communicating that is a challenge, I would imagine.
Dr. Mark Sanna:
Very true.
Mike Whitmer:
So once we find a good employee, how do we keep them? What do team members need to stay at their job?
Dr. Mark Sanna:
First of all, some flexibility. If in the past you've been very rigid, as many of us were. From two years ago till today, the whole landscape has changed. We are still in the tail end of this pandemic, and you're going to find maybe your paid time off policy, in which you gave folks a week or maybe two weeks after employment, PTL, the folks are burning through that really quickly. If you think you have to stick to that rigidly and not be flexible in terms of time off, I think that's really key and important to note.
I think what's also really important is to know that a lot of your workforce are parents now, and being rigid in terms of only a full-time position, versus maybe thinking about, could this be two part-time employees who are sharing the duty of that role? And maybe even a step beyond that, thinking about what is actually totally necessary to be onsite in the practice, versus what could possibly be done offsite from home in terms of being able to have childcare and the balance? It's really interesting that 50% now of our chiropractic college students are female. This I think not only holds for the employee, but for the employer as well. Thinking about quality of life balance is super, super important.
Mike Whitmer:
What about benefits as the job market becomes more competitive? Do employers have pressure on benefits offered to employees?
Dr. Mark Sanna:
As chiropractors, we truly do. First of all, when we talk about the starting salary, a couple of years ago, starting salary in a chiropractic practice for a typical chiropractic assistant position might be 11, 12, $13. If you're going to lead with 11, 12, $13, you're going to hear crickets chirping on your Indeed posting. Folks are having to adjust the starting salary up three, four, $5 in some regions, simply to be competitive for that entry level position.
I think the other challenge for us as small business folks is healthcare benefits. Being able to do something toward healthcare. Let's say you're a small chiropractic practice with a doc and a couple of CAs, it's a challenge to be able to pay for a full insurance premium for an employee that could cost seven, eight, nine, a thousand dollars a month. Having some sort of matching fund there, where maybe you pay 30, 40, 50% of their healthcare benefit, and as they gain in longevity in their position, maybe increasing that.
There's an interesting component of the CARES, C-A-R-E-S, CARES Act, and that is a student loan repayment program that a lot of employers don't know about. I think it's $5,250 a year. You can pay an employee and they can receive that tax free, which, if you're talking about an associate or if you're talking about a high level employee, that's a 30% something tax bracket, and you're getting the benefit because it is an actual expense for your practice.
But most importantly, that individual is decreasing their student loan, which now everybody has. Those sorts of creative ways of making the position attractive, lets your potential employee know that you care about them, you care about their future, but it also is a creative way to give you an edge up maybe over some of the other employers that are out there.
Mike Whitmer:
Great point. I've heard it said that people don't quit jobs, they quit their employers, they quit their manager, which really to me comes down to communication. I think many employers, chiropractors included, have always viewed communication as a top down process, which may not be effective in this environment. How has employee communication changed?
Dr. Mark Sanna:
That old authoritarian managerial process where, my way or the highway, here's how we do it, that's no longer going to be successful. By the way, it's just not a great way to run any business. I am a big believer in the motto that there is not one of us who's as smart as all of us together. And when you bring together a team, and you create that free flow of ideas from the bottom up, I like to tease that kind of a glass of champagne, where the bubbles kind of bubble from the bottom up to the top, you want that in your practice.
You don't want folks being on tiptoes or walking on eggshells around the boss, that they can't call us out on what we could do better. Doing things because it's the way we've always done it, simply doesn't work. Being innovative and creative in today's environment is absolutely essential. So letting folks know that we not only honor what it is that they have to say and their opinions, but you can feel free to call me out if I'm not walking my talk as well. Let me know. It's important that we have that type of a relationship.
Mike Whitmer:
Dr. Sanna, thank you so much for helping us with this topic. You've given us some really good things to think about, and some good tips to navigate this challenging employment environment that we're all living through right now.
Dr. Mark Sanna:
Thank you for having me, Mike. I much appreciate you and the team at NCMIC.
Mike Whitmer:
Dr. Sanna gave us a lot to think about. We're putting the transcript of our conversation and links to some articles about hiring in the show notes.
(14:13) Mike Whitmer:
Does NCMIC have an informed consent form for doctors to use in practice? That's the topic of our question this time on Ask NCMIC, where we get quick answers to chiropractic issues. The short answer, doctors, is no. There are a few reasons why. First, the informed consent process is exactly that. It's a process. This is a communication process, a conversation. And while a form is always good to have in the record, the conversation is the most important thing.
Second, rules vary from state to state. What may be required for a form in California may not be required in Ohio. And finally, NCMIC is extremely cautious of setting standards. If we were to publish a form for all our policy holders to use, it would be used against us when defending our doctors. If a doctor doesn't use NCMIC's prescribed language, it could be construed as a breach in the standard. Our top priority is to provide you with the best defense possible, and we don't want to do anything that may compromise our ability to do so.
We do, however, have a sample form available on NCMIC.com. We'll put that link in the show notes. Please understand this is a sample only. We encourage doctors to take the sample, adapt it for their state of practice, and of course, as with any other form you employ in your practice, a review by local legal counsel is a good idea.
Thanks for listening. If you like what you heard, consider giving us a rating on Apple Podcasts. It really does help more people find the podcast. Don't forget to check out the show notes too. Talk again soon.
Other resources of interest:
CARES Act Student Loan Information
A Training Plan Creates a Smooth Transition
How Current is Your Office Policy Manual
Employee Benefits Don't Have to Stress Your Cash Flow
Developing Long-Tern Staff Relationships
Guest:
MARK SANNA, DC, ACRB Level II, FICC
Many people go through life and never experience their true calling. Dr. Mark Sanna is
one of the few to find his absolute life's work. Dr. Sanna the CEO of Breakthrough
Coaching is an international health care practice management consulting firm that
teaches an outcome-based, functionally-oriented system of procedures that focuses on
preparing health care providers to become the providers of the Prevention and Wellness
services driving healthcare reform today. He is a Fellow of the International College of
Chiropractors, a member of the American Chiropractic Association’s Governors’
Advisory Cabinet, a Foundation for Chiropractic Progress board member, the Finance
Committee chairman for the Chiropractic Summit, and a National Chiropractic Legal
Action Fund board member.
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Your job as a DC goes way further than spinal health – but chiropractors aren’t trained to treat mental health. So, what do you do when you have concerns about your chiropractic patient’s state of mind? Dr. Kristina Petroco-Napoli talks about red flags, how to ask the right questions, and when to refer out.
Dr. Petrocco-Napuli is the President of the ACA Council on Women's Health. Recently, in recognition of her service to the profession, she was elected a Fellow in the International College of Chiropractors.
For many years, Dr. Petrocco-Napuli has focused on the integration of practitioners in the patient-centered model of care and evaluating methods of effectively working on a team of healthcare professionals. This interest began many years ago while on an internship at the Camp Lejeune Naval Hospital Chiropractic Clinic and has been reinforced by her involvement on multiple grant projects regarding the training of healthcare providers in inter-collaborative care.
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Summary: We may not have pipers piping or lords a-leaping, but we do have 12 months of lessons learned from the experts on our Chiropractical podcast.
Are you all caught up on Chiropractical this year? If not, join us for the year-in-review where our hosts and special guest Mike Whitmer discuss 2021’s most memorable stories and the lessons we learned from them. And even if you are caught up, you’ll want to tune in for the holly jolly recap. We take a look back at Season 2 and share some of our favorite moments and episodes. We cover topics including professional boundaries, case studies, social media, sports chiropractors and other great stuff relevant to your chiropractic practice.
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Innovation in chiropractic communication can spark trouble, and chiropractors need to recognize the digital dangers that can lead to disaster. On this episode of Chiropractical, Attorney Jennifer Herlihy of NCMIC’s defense counsel shares horror stories from digital that played out in real life. Listen to learn what can happen and how to avoid it to maintain a safe and comfortable practice for you and your patients.
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This month, we'll look at some cases that had our claims team spooked for a variety of reasons — from a patient who went to a shocking extreme in an attempt to win her case to a DC with a stunningly inappropriate staffing solution.
Settle in as our guests Mike Whitmer and David Siebert tell three scary claims tales and discuss what can be learned from each.
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The bad news: Disc herniation claims are very common. The good news: They’re also highly defensible – if you follow some basic steps. In this episode, we'll explore what you can do to mitigate risk on a daily basis. We bring in Dr. James Demetrious and Mike Whitmer to dive into the details of what went wrong – and where it could have gone right.
Links to articles referenced in the episode are available at NCMIC.com/Chiropractical
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“Want to grab coffee sometime?” Even that seemingly innocent inquiry can result in a board complaint or lawsuit. On this episode of Chiropractical, we talk to our Senior Claims Consultant about some real-life incidents and circumstances she has investigated in her 31-year career with NCMIC — and what to do if you think you may be crossing personal boundaries.
What happens when DC-patient relationship crosses the boundary? Sexual misconduct. We talk with Senior Claims Consultant Heidi Bevis and Mike Whitmer, VP of Chiropractic Insurance Programs, about real-life incidents and circumstances — and what to do if you think you may be crossing personal, and professional, boundaries.
Don't forget to check out the show notes with additional content at NCMIC.com/Chiropractical.
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“You must get involved. You must start to take ownership of your profession. Let your voice be heard. We are at a crossroads”
It's estimated that less than 1% of licensed chiropractors are black, yet the black population of the United States is over 13%. This should matter to every chiropractic in the country. Dr. Micheala Edwards says, “When we talk about being diverse and inclusive, we talk about growing the power and the energy of something so that it reaches further and more people.” How do you do that? Dr. Edwards gives us honest, actionable information that can help you increase your reach.
In our Ask NCMIC segment, we talk to an HR expert about employment issues facing today’s chiropractors.
Find show notes and additional resources at NCMIC.com/Chiropractical
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We look at the pros & cons of Electronic Health Record systems and talk about three ways you can protect yourself from a cyber attack right now.
We have two big things for you this time around.
First, if you haven't converted to an electronic health record system, our expert shares the three most common objections doctors have to implement EHR. More importantly, she will explain why it may be time to rethink.
Second, in our Ask NCMIC segment, we're talking about cybersecurity and why it pays to get this right specifically. What can you do today to protect yourself and your practice from being attacked?
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On this episode, Dr. Kelley Humphries leads a conversation on the topic of “sports chiropractic." Sports chiropractic is not all sidelines at the Super Bowl. So what is it? What is the role of a team chiropractor, whether it is a pro team, scholastic, etc.? If a chiropractor is working with a sports team, they are themselves part of a team. How does that work and how does a chiropractor succeed in that environment?
In the Ask NCMIC segment, Mike Whitmer talks to Kathy Everett about some common issues with electronic health records.
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We’re talking about chiropractic imaging!
On this episode, we talk to Dr. Steven Gould. Dr. Gould is a board-certified chiropractic radiologist and operates a full-time radiology clinical patient practice. He’s also on the NCMIC Speakers Bureau. On this episode, he shares the stories of two patients who had surprising outcomes.
In the Ask NCMIC segment, Mike Whitmer talks to Dr. Karlos Boghasian about licensing issues related to telehealth and team travel.
In this episode we refer to the following resources:
Question for Ask NCMIC?
Which Miles Away Credit Card is right for you? Take the quiz!
Register for the March 18th Webinar “Surprising In Chiropractic Imaging”
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On this episode, we talk to attorney Ben Roach of the Nyemaster Goode law firm about employee issues related to COVID-19. What is the status of the paid leave requirement? What is the potential impact of COVID on unemployment insurance? Can you require employees to get the vaccine? Reintegrating employees back into the workplace Payment Protection Program
In the Ask NCMIC segment, Mike Whitmer talks to Tony Dickinson about the Payment Protection Plan, and we'll find out, do you really need professional liability insurance if you have general liability insurance
This episode is all about your employees and COVID. Listen and subscribe now!
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On this episode of Chiropractical, we’re talking about money. Your money, more specifically. Financial expert Trent Burley talks with Chick about: What impact will the new administration have on your finances? What’s the 20-60-20 rule and how can it benefit your future self? What three things should you keep in mind when planning for 2021 and beyond?
Mike Whitmer and guests address two questions submitted for our Ask NCMIC Segment What is the difference between the Medicare terms “par” and “non-par”?
and Who needs disability insurance?
This episode is all about you and money. Listen and subscribe now!
In this episode we refer to the following resources:
How will the Biden Tax Plan impact you?
NCMIC.com/rightforyou
NCMIC.com/Chiropractical
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On this episode of Chiropractical, we're joined by Becky Fluegge from NCMIC who will share information about a lesser known tax deduction called Section 179 that could help you save money while improving your practice.
Mike Whitmer and Jim Bembenek will tackle two questions submitted for our Ask NCMIC Segment Especially in this time of COVID-19, can we do contactless payments or is a signature still required on a receipt? When a doctor moves their practice from one state to another, what needs to happen with their malpractice coverage?
And that will be followed by a very special conversation with Dr. Gerry Clum who needs our help.
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In Episode 5 of Chiropractical, we talk about different types of risk and how to manage it.
Keith Henaman, VP of Claims at NCMIC, talks with Melissa about patient records, metadata, “litigation hold letters” and treating family and friends.
Dr. Evan Gwilliam addresses the Ask NCMIC question, “Can I opt out of Medicare?”
Lori Holt, RN and part of NCMIC’s corporate relations team, addresses the Ask NCMIC question, “Are chiropractors mandatory reporters?”
And guest Rebecca Westphal tells us about 4 new MilesAway business credit card options!
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On this episode of Chiropractical, we dive into research. We talk with Dr. Heidi Haavik about her work in the time of COVID-19, and Dr. Brent Leininger explains the research process from idea to funding.
(1:29) Host Chick Herbert talks with Dr. Haavik about what she’s working on, where the opportunities are to use research to support the profession, and how COVID-19 has impacted her ongoing research efforts.
(14:30) In our Ask NCMIC segment, Emily Wood addresses whether you should add your corporation to your malpractice insurance policy or does your individual policy cover both.
(16:15) Dr. Brent Leininger talks with host Melissa Knutson about how to determine whether a research idea is worth pursuing, where to look for funding, and how COVID-19 has challenged for researchers – but also created an opportunity for rural communities.
Find the show transcript, guest and host bios, and resources at ncmic.com/Chiropractical
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On this episode of Chiropractical, we look at resilience – first from the perspective of two DC students, and then as a leader, partner, and coworker.
(1:30) Leah Dash and Ian Le are in their final years of chiropractic school. They are also Student Ambassadors in the NCMIC Starting Into Practice program. We checked in with them to hear how the pandemic has affected their learning and their plans, and what the profession can do to help them and other students.
Leah Dash is in her 8th quarter at UWS. We talk about how she and her classmates are handling everything 2020 has presented, her hopes for the future, and what type of practice she’d like to join when she graduates.
Ian Le is a 7th trimester student at National University of Health Sciences in Florida. He shares with us how his professors and classmates are keeping in touch, what he’s doing on his own to expand his knowledge, and a bill that he’s passionate about supporting.
(10:18) And, in our Ask NCMIC segment, John Floyd addresses the topic of informed consent in the time of telehealth.
(11:49) Sarah Noll Wilson is a researcher, a speaker, and soon-to-be author. A month or so into the pandemic we invited her to speak to everyone at NCMIC to help us understand how and why we are feeling the way we are, and how to navigate everything we’re juggling in this ever-changing period in time. Our employees found so much value we had to invite her to share her knowledge with you on the podcast.
Find all the show transcript, EQ handout, and guest and host bios, at ncmic.com/Chiropractical
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Today’s episode is all about patients. Finding them, building relationships with them, and eventually, enlisting them to help grow your practice.
(2:35) Joey Coleman has an interesting background, to say the least. After studying international relations in both undergrad and law school, he worked for the Secret Service, the White House and the CIA. He was a criminal defense lawyer, and a professor for an executive MBA program. He ran a division of a promotional products company, then started an ad agency. Five years ago, he became a full time professional speaker.
Joey attributes his success to understanding what can be done to convince or persuade or influence people to do the things we'd like them to do. Join us as Joey helps us explore the importance of the first 100 days of a customer experience – and why a customer experience and customer service are completely different things.
(21:00) Ask NCMIC with Mike Whitmer and attorney John Floyd about documentation and risk management.
(22:55) Dr. Sherry McAllister is a practicing chiropractor, an athlete, and the Executive Vice President of the Foundation for Chiropractic Progress, whose mission is to educate the general public about the value of chiropractic in their own lives. Dr. McAllister was studying medical research when she got into a car accident with a dog. Or, rather, an accident caused by a dog. As a result, she went through a period of her life when she was in so much pain she questioned her ability to continue her career. A friend introduced her to chiropractic and not only was she made well, but she changed course.
Melissa asks Dr. McAllister about the connection between chiropractic and the 20(21) Olympics, how to build relationships with symbiotic care providers in your community, and Foundation resources available to help you make those connections.
Find all the show transcript, EQ handout, and guest and host bios, at ncmic.com/Chiropractical
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2020 is the year that just keeps giving. If you’re feeling a little (a lot?) unsure, you’re not alone. Welcome to our first episode! Whether you’re reopening or never closed we’ll talk about ways to build your practice.
This year has presented a myriad of challenges for DCs. This isn’t the first time chiropractic has come under fire. Dr. Lou Sportelli has been involved in the chiropractic profession for 6 decades and he’s seen it all. If you know Dr. Sportelli you know he’s a straight-talker. Co-host Melissa Knutson gets his thoughts on where we’ve been, and where we’re going. Hear what he has to say at 2:35.
“Emotional intelligence” (aka EQ) is a popular term these days. Our guest Chris Myers, author & CEO of Bodetree Advisors, talks with co-host Chick Herbert about why he believes EQ eats IQ for breakfast, and how to have a growth mindset. We even have a document you can take away to check your own EQ and find areas where you can grow. Meet Chris at 12:42.
Do you ever feel uncomfortable telling people you’re a chiropractor? Dr. Hannah from New Jersey does. In our “Ask NCMIC” segment presented by Mike Whitmer, Dr. Nicole Ingrando shares her thoughts on how to get past your discomfort and create mutual wins for your patients, business collaborators, and yourself. Find the answer at 20:44.
Find all the show transcript, EQ handout, and guest and host bios, at ncmic.com/Chiropractical
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