In an increasingly “as a service” world, partners are relying more and more on renewals and upsell opportunities across the lifecycle of the initial sale. But for many companies, the upfront costs required to build an in-house CX practice remain prohibitive.

That’s why Ingram Micro and Cisco created CX as a service (CXaaS).

Host Shelby Skrhak speaks with Nicole Dziedzic, Senior Vendor Business Manager at Ingram Micro, and Peter Graber, Executive Director Advanced Solutions, Cisco, about:

-Trends in the CX market

-What the Cisco unit is doing around CX

-The value created from CXaaS

Learn more about Cisco Customer Experience.

To join the discussion, follow us on Twitter @IngramTechSol #B2BTechTalk.
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