This episode of Fraudology is brought to you by SpecTrust.

Get a demo today. https://www.spec-trust.com/fraudology (https://www.spec-trust.com/fraudology) Last week, more than 1300 online fraud & payments professionals from the biggest online companies in the world reconnected after 3 long years at MRC Vegas 2022. There was A LOT to catch up & collaborate on. In this episode, Karisse shares some of the highlights of last week (fraud-fighter karaoke?), as well as themes of conversation and some takeaways from a few educational sessions. Some of the topics/themes include: -The new true cost of fraud multiplier for 2022 -An issuer's perspective on current online fraud issues & 1st party chargebacks -Google's perspective on how adding empathy to the customer journey can lead to higher sales and customer lifetime value To submit vendor emails and/or stories for the contest (and follow-up episode with lessons from the submissions), email Karisse @ chargelyticsconsulting (dot) com. There will be prizes, and all correspondence & stories will be shared anonymously. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on https://www.linkedin.com/in/karissehendrick/ (LinkedIn) She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.