Beyond the Wrench: Recent Episodes
Jay Goninen
How can automotive and diesel shops run a better business and be more profitable? How can we make the aftermarket more attractive to younger generations? Each week, Jay Goninen, Co-Founder & President of WrenchWay, will sit down with shop owners, technicians, instructors, and professionals in the automotive and diesel industries to have them share their stories and insights. We’ll dive deep into what’s going on in the aftermarket and what we can do to help drive the industry forward.
Stacy Balzer, Founder/CEO of Uplift+Ignite Coaching and Consulting and former Senior Director at Ford Motor Company, breaks down the communication habits that set the best dealerships apart. In this episode, she shares the tools and mindset shifts leaders need to actually connect with their teams and build a culture people want to stay in.
Watch the video recording
About the Episode
- Host: Jay Goninen, ASE, jgoninen@ase.com
- Guest: Stacy Balzer, Uplift+Ignite Coaching and Consulting, upliftplusignite@gmail.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Episode Sponsor: Jasper Engines & Transmissions
- 2026 Voice of Technician Report
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Brooke English Guy, General Manager of Coastal Chevrolet Cadillac and Coastal Nissan in Pawleys Island, SC, breaks down how a third-generation family dealership built a culture technicians actually want to stay in. In this episode, she covers how a compressed 3-day work week reshaped technician recruitment and retention, why she hires for humility, hunger, and people skills over experience, and how she grew past early imposter syndrome to thrive in the car business.
Watch the video recording
Quick note—you may notice some video lag in this episode due to technical difficulties. Thanks for bearing with us, and enjoy!
About the Episode
- Host: Jay Goninen, ASE, jgoninen@ase.com
- Guest: Brooke English Guy, Coastal Chevrolet Cadillac and Coastal Nissan, brooke@coastalsaves.com
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Dave Johnson, President and CEO of ASE, sits down with WrenchWay co-founders Jay Goninen and Mark Wilson to break down the news: WrenchWay is officially part of the ASE family. In this episode, they cover why the deal made sense for both sides, what's changing (and staying the same) with the brand and product, and answer some of the questions they've been getting recently—including whether Beyond the Wrench is sticking around.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Dave Johnson, ASE, djohnson@ase.com; Mark Wilson, WrenchWay, mark@wrenchway.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Department of Labor & ASE Education Foundation Initiative: Apprenticeship Program
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Wayne Brozek, Founder and CEO of WB Global Services, breaks down why the parts department is only as strong as the process behind it. In this episode, he covers how parts and service personalities differ inside a dealership, how a simple audit he performs can expose inventory discrepancies in a shop, and how he applies fractional leadership to help guide dealership teams.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Wayne Brozek, WB Global Services, wayne@wbglobalservices.com
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Trent Broberg, CEO of Fullbay, joins the show to talk about where AI is taking the repair industry. In this episode, Trent breaks down Fullbay's shift from an app to a platform, how AI is changing predictive maintenance and parts identification, and key insights from Fullbay's State of Heavy-Duty Repair Report you won't want to miss.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Trent Broberg, Fullbay, trent.broberg@fullbay.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Download The State of Heavy-Duty Repair Report
- Keep Up with What’s Next at Fullbay. Sign up for Updates
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Gabe Christian, Owner of Import Performance Auto Repair in Bend, Oregon and seven-time winner of best shop in the city, returns to break down what shop culture actually looks like from the inside. He and Jay get into the daily habits, team dynamics, and small details that make technicians want to show up and stay.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Gabe Christian, Import Performance Auto Repair, gabe@importperformanceusa.com
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Anthony Calhoun is an ASE Master Technician with 25+ years in the industry, CEO of A.W.C. Consulting LLC, and author of “Why Techs Leave and How to Keep Them.” In this episode, Anthony walks through what each role has taught him about where the industry is falling short. He covers the mindset that helped him grow as a young tech, the advice he gives to those coming up now, and what pushed him to write a book and build Apex Tech Nation.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Anthony Calhoun, A.W.C. Consulting LLC, awc@awcconsultingservices.com
Links & Resources
- Get notified of new episodes --> Join our email list
- APEX Tech Nation
- Why Technicians Are Leaving and How to Keep Them
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Joe Hamilton, President & CEO of Vortex Optics, helped build one of the outdoor industry's most recognized and fiercely loyal brands by treating service as a competitive weapon, not an afterthought. In this episode, Joe unpacks the CARE Movement (Create A Rare Experience), why hiring people who already share your values is the foundation of delivering it, and why being genuinely human is the rarest advantage a business can have in 2026.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Joe Hamilton, Vortex Optics, jhamilton@vortexoptics.com
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Chris Craig—Fixed Ops Curriculum Developer at RockED and content creator with 135,000 followers across platforms—has built his following by saying the things most people are afraid to post. In this episode, he breaks down why showing both sides of every industry argument is slowly shifting the culture, from the ASE certification debate to the 30/30/30 myth, what shops get wrong when hiring new grads, and the financial traps that push young techs out of the trade.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Chris Craig, RockED, chris.craig@rocked.us
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Josh Arnold, Recon Lead Technician at Austin Subaru, is back on the podcast for another honest conversation about life in the trade. He opens up about mentoring apprentices from scratch, what it really took to turn around a struggling recon department, and how public speaking and MPI video have pushed him to grow in ways he didn't expect.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Josh Arnold, Austin Subaru, Connect with Josh on LinkedIn
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Christian Spell, a recent high school graduate and SkillsUSA National Officer, joins Jay to share how a serious injury redirected his path—straight into automotive class and SkillsUSA. He opens up about competing, leading, and developing the professional skills most techs never learn in a shop.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Christian Spell, SkillsUSA, cspell@skillsusanationalofficer.org
Links & Resources
- Get notified of new episodes --> Join our email list
- 2026 SkillsUSA National Leadership & Skills Conference (NLSC) June 1–5
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Todd Ainsworth, Shop Owner at Swedish Automotive, Inc. and President-Elect of the Northwest Auto Care Alliance (NWACA), joins us to talk about developing the next generation of technicians and why most shops are leaving that opportunity on the table. During the episode, Todd covers his journey from technician to shop owner, gives a closer look at NWACA's apprenticeship program and what makes it work, and why it's easier to grow a technician from scratch than to fix someone else's bad habits.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Todd Ainsworth, Shop Owner at Swedish Automotive, Inc. & President-Elect of the Northwest Auto Care Alliance (NWACA), swedishauto.ws@gmail.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Register for the Building the Northwest’s Next Generation of Technicians Webinar
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Antonio Maldonado and Jake Martin are recruiters for the Service Technician Education Program (STEP) at BMW North America—and they go way beyond just recruiting. In this episode they break down how STEP works for automotive and collision students, what hands-on training from day one actually looks like, and how BMW is nurturing the next generation of technicians from first contact to career.
During this episode we experienced some technical difficulties — we apologize for any inconvenience this may cause while listening.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Antonio Maldonado, BMW North America, antonio.maldonado@bmwna.com
Jake Martin, BMW North America, jake.martin@bmwna.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Get Started with TruVideo’s Education Program for Schools
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Video inspections are now standard in dealerships and shops across the country, but most students graduate without ever recording one. In this episode, Warner Jones, Sr. VP at TruVideo, walks instructors and program directors through why inspection video is a must-have skill for today's students, how it closes the communication gap between techs and customers, and how schools can get the industry's leading video platform at no cost.
Watch the video recording
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Warner Jones, TruVideo, wrenchway@truvideo.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Get Started with TruVideo’s Education Program for Schools
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Dan Paulson, Author of “Escape the Owner’s Trap,” joins us to tackle one of the biggest challenges shop owners face—being stuck in the middle of everything. We break down how to build accountability without micromanaging, fix communication gaps, and create processes your team will actually use. If your shop depends on you to function, this episode shows you how to change that.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Dan Paulson, dan@invisionbusinessdevelopment.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Escape the Owner's Trap
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Justin Allen has been in the automotive industry since 1998—and now, as a Regional Field Trainer for Hunter Engineering Company, his passion is training the next generation of technicians. In this episode, Justin breaks down how he got his start under the hood with his dad, tips for technicians that want to sharpen their skills with training, and how the industry needs to change its attitude toward young people walking in the door.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Justin Allen, Hunter Engineering, Connect with Justin on LinkedIn
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Marco Zwanenburg, Aftersales Consultant at New Drive Consulting, joins us to be a voice for technicians in this people-first industry. He shares how shops can create a strong first impression from day one, why appreciation has to go beyond pay, and how holding onto the wrong people can quietly damage shop culture.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Marco Zwanenburg, New Drive Consulting, mzwanenburg@comcast.net
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Tiffany Scherado, Owner of Lifetime Transmissions and Facilitator of Amazing Women in Automotive (AWiA), joins us to share how AWiA is building a powerful community for women in the industry. Tiffany talks about what’s new since her last appearance on the podcast, what makes the AWiA retreat so impactful, and how being part of the group has helped her grow as both a leader and a person.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Tiffany Scherado, Lifetime Transmissions & Amazing Women in Automotive (AWiA), tiffany@lifetimetransmissions.com
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Jason Kerstetter, Co-Founder of the Gear Her Up Foundation, joins us to share how he’s creating opportunities for young women in automotive. Inspired by his daughter learning to work on her own car, Jason explains how the 12-week program teaches hands-on skills and helps break down barriers in the industry.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Jason Kerstetter, Gear Her Up Foundation, jason@gearherup.org
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Donald Favors, Auto Tech Instructor at Lowell High School, joins us to talk about the five steps he developed for technician retention in his “Pathway to Retention” program. In the episode, he walks through each step in detail—from connecting with local schools to providing technicians with financial education—and shares his journey from working in the automotive industry to transitioning into education.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Donald Favors, Lowell High School, dfavors@tricreek.k12.in.us
Links & Resources
- Get notified of new episodes --> Join our email list
- Pathway to Retention: A 5 Step Process to Train and Retain New Technicians
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Gerrot Jacobson, Automotive Instructor at Hawkeye Community College, joins us to talk about how he challenges and motivates students in the classroom every day—giving them a safe place to fail so they can learn, grow, and keep moving forward! He also shares his path into the automotive industry and why it’s so important for shops to show up and build relationships with their local schools.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Gerrot Jacobson, Hawkeye Community College, gerrot.jacobson@hawkeyecollege.edu
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
David Kocher, Automotive Instructor at Kirkland Ranch Academy of Innovation, joins us to explain how he introduced a simulated flat rate pay plan to help students understand how flat rate works early in their careers. David walks us through his background, the ins and outs of the incentive-based system he’s developing for his class, and how students are responding to the experience.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: David Kocher, Kirkland Ranch Academy of Innovation, dkocher@pasco.k12.fl.us
Links & Resources
- Get notified of new episodes --> Join our email list
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Brad Templin, COO at Scott's U-Save Tires & Auto Repair, discusses his journey into second generation shop ownership and what the transition looked like taking over his family’s business. He shares why he chose not to take the easy path back into the industry, the importance of proper succession planning, and why owners must continue growing themselves to help their business and people reach their full potential.
Watch the video podcast on YouTube
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Brad Templin, Scott's U-Save Tires & Auto Repair, bradw@scottsusave.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Episode Sponsor: Jasper Engines & Transmissions
Join the ASE Connects Community
ASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:
- ASE Connects Memberships for Shops & Dealers
- ASE Connects Memberships for Schools (Free!)
Connect with us on social:
- X
- YouTube
- TikTok
Dwayne Myers, CEO of Dynamic Automotive, discusses why mentorship is the foundation of leadership and how his team focuses on growing their own technicians through a structured apprenticeship program. From investing in local schools to intentionally developing and nurturing talent, he explains why this approach is key to addressing the technician shortage.
Watch the video on YouTube here
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Dwayne Myers, Dynamic Automotive, dmyers@dynamicautomd.com
Links & Resources
- Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
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- YouTube
- TikTok
In this recorded webinar, WrenchWay leaders Mark Wilson and Jay Goninen, along with Dave Johnson from ASE, share highlights from the 2026 Voice of Technician Survey. Based on more than 5,500 responses across the automotive and diesel industries, they discuss what technicians value most.
Watch the video and follow the slides here
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Mark Wilson, WrenchWay, mark@wrenchway.com; Dave Johnson, ASE, djohnson@ase.com
Links & Resources
- Get notified of new episodes --> Join our email list
- Download the full 2026 Voice of Technician Survey Report: https://wrenchway.com/resources/2026-voice-of-technician-survey-report/
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
- X
- YouTube
- TikTok
Cindy Barlow, Director of Industry Relations at WyoTech, joins us to talk about how, as an industry, we’ve neglected training young and entry-level technicians. In this episode, she discusses how shops can better support and develop young talent, why early exposure helps students decide if the industry is the right fit, and how fundamentals, soft skills, and early training are essential to improving retention.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Cindy Barlow, WyoTech, cbarlow@wyotech.edu
Links & Resources
- Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
- X
- YouTube
- TikTok
Jessica Weaver, Auto Body Collision Technology Instructor at Dakota County Technical College, shares how adapting to different learning styles, using visuals, and hands-on play can make a real impact in the collision repair classroom. She explains what it means to truly meet students where they’re at, how she keeps up with rapidly changing vehicle technology as an instructor, and why educators shouldn’t be afraid to ask industry partners for help.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Jessica Weaver, Dakota County Technical College, jessica.weaver@dctc.edu
Links & Resources
- Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Jeff DeCarlis, Vice President of Sales & Marketing at Alliant Power, joins us live from HDAW in Texas to share a major announcement: Alliant Power has acquired Capital Reman. In this episode, Jeff walks through the strategy behind the move, how the team is being integrated, and how the new distribution model delivers a “total package” that helps shops reduce downtime, turn bays faster, and improve long-term reliability.
Note: This episode was recorded live at HDAW. We apologize for the background noise and minor audio issues.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Jeff DeCarlis, Alliant Power, jdecarlis@alliantpower.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
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Renee Crisler, Owner and Founder of the Reilly Crisler Jumpstart Memorial Fund, joins us to share how she turned the loss of her son into a mission to help other “Reillys” explore careers in the skilled trades. She shares Reilly’s story, the purpose behind the fund, what Draft Day looks like, and how others can get involved.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Renee Crisler, Reilly Crisler Jumpstart Memorial Fund, renee@jumpstart-fund.org
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Jay Goninen and Mark Wilson from WrenchWay, along with Dave Johnson from ASE, share an inside look at ASE Connects—a new community designed to strengthen the technician workforce. In this recorded webinar, they cover what ASE Connects is, how it connects shops and schools, plans to bring every school onto the platform, and an overview of the new Industry Data Exchange.
View the slides & watch the full webinar
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Mark Wilson, WrenchWay, mark@wrenchway.com, & Dave Johnson, ASE, djohnson@ase.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Eric Wagner, automotive professional, joins the podcast to talk about why the auto industry must shift from a numbers-driven mindset to a true people business in order to attract and retain our talent. Throughout the episode, Eric discusses the role leadership plays in attracting and retaining technicians, why managers need to truly know their people, and what it takes to bring new talent into the industry—and keep them.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Eric Wagner, Automotive Professional
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
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Keith Smith, writer and visual storyteller of Straight Up Living, shares how he turned his ability to speak “technician” into spreading positivity in the automotive industry through his short film “From Bay Floors to Backroads.” In this episode, Keith walks us through his career as a technician, how he dove into filmmaking, and why he felt compelled to create uplifting visual content in an industry often surrounded by negativity.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Keith Smith, Straight Up Living, thekeithesmith@gmail.com
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- From Bay Floors to Backroads video
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Mark Wilson, Co-Founder & CEO of WrenchWay, joins us to recap 2025 and share what’s ahead for WrenchWay in 2026. They discuss the growing partnership with ASE and the launch of ASE Connects, efforts to collect better technician data, and key wins and losses from the past year.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Mark Wilson, WrenchWay, mark@wrenchway.com
Links & Resources
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- Register now for Introducing ASE Connects: Building a Stronger Technician Workforce Together webinar on January 15, 2026 at 12pm ET / 11am CT.
- Check out Collision Careers’ job board to get connected with shops hiring entry-level technicians and apprentices.
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Steve Johnson and Larry Dixon Jr., legendary drag racers, join us to share their paths in racing and how they’re helping inspire the next generation of automotive enthusiasts and technicians. During the episode, Steve and Larry share their racing journeys, why everyone in life needs mentors, and how the BAT-man Scholarship supports future technicians.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Steve Johnson and Larry Dixon Jr.
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- BAT-Man Scholarship Program
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Lew Olivier, Director of Outreach at the MN State Transportation Center of Excellence, joins us to discuss growing the next generation of technicians. Lew explains how events like Nitro-X spark student interest in technical careers, what shops can do as a first step to get involved with schools, and how small actions today can have a lasting impact on the technician workforce.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Lew Olivier, MN State Transportation Center of Excellence, llewellyn.olivier@dctc.edu
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- Nitro-X Summer Camps
- Investing in the Future: Measuring Employer ROI in Early Talent Development
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Ryan Kooiman, Director of Training at Standard Motor Products, joins us to talk about banding together to raise the professional standards in the repair industry. He covers the balance between technical curiosity and shop profitability, the importance of credentials like ASEs, and why mentorship is better for the industry than making young techs learn “the hard way."
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Ryan Kooiman, Standard Motor Products, rkooiman@smpsfa.com
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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John Melendez, Owner of JDM Collision, discusses the immense value of carrying technical skills into management and other industry roles. He covers his evolution from technician to industry leader, the lasting impact of effective mentorship on the next generation, and how leveraging certifications directly drives higher pay.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: John Melendez, JDM Collision, john@jdmcollision.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Marc Poulsen, National Accounts Manager, shares how AutoNet TV helps shops build trust with customers and why it’s essential. Learn why showcasing ASE-certified technicians matters, the public’s misconceptions about the technician role, and the challenges of explaining maintenance and complex repairs to customers.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Marc Poulsen, AutoNet TV, mpoulsen@autonettv.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Bill Demaree and Aaron Blount join us to share how Tom Wood University brings high school students into the dealership for hands-on automotive learning. They discuss the “why” behind the program, the importance of ownership support in building a marketplace of future technicians, and how they structure the curriculum to prepare students for real-world success in the industry.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Bill Demaree & Aaron Blount, Tom Wood Auto Group
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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In this special episode, the tables turn as Beyond the Wrench host Jay Goninen takes the hot seat! Guest host and longtime friend Josh Arnold, a technician himself, interviews Jay about his roots in the family auto shop, the journey to co-founding WrenchWay, and his favorite memories from the last five years of hosting Beyond the Wrench.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Josh Arnold, Subaru Senior Master Technician, Connect on LinkedIn
- Guest: Jay Goninen, WrenchWay, jayg@wrenchway.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Chris Craig from RockED joins WrenchWay to discuss their partnership offering free soft skills training to schools and students. They talk about why soft skills matter for today’s technicians, what training is available on the RockED app, and how schools and students can get free access to the training.
View the full webinar video and slides
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Chris Craig, RockED, chris.craig@rocked.us
Links & Resources
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- Get free soft skills training for your school or students: rocked.us/solutions-tech-schools
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Sunil Patel shares how his path from medical school to shop owner to Founder and CEO of Tekmetric shaped his approach to leadership. He discusses how a personal shop struggle inspired Tekmetric, why staying focused on your vertical drives success, and the leadership lessons he’s learned building a platform for automotive repair shops nationwide.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Sunil Patel, Tekmetric, spatel@tekmetric.com
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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John Perez, Sr. Director of Talent Acquisition at Sonic Automotive, shares how they built a junior apprenticeship program for students under 18. From earning executive buy-in to keeping kids safe in the shop, John breaks down how they’re developing the next generation of technicians by starting earlier than most.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: John Perez, Sonic Automotive, john.perez@sonicautomotive.com
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Tom Gattuso, Vice President of Events at SEMA, shares a behind-the-scenes look at planning the SEMA Show 2025. He talks about how the show continues to evolve, what goes into making it run smoothly, and his best advice for first-time attendees.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Tom Gattuso, SEMA, tomg@sema.org
- Sponsor: Jasper Engines & Transmissions
Links & Resources
Get notified of new episodes --> Join our email list\
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Eric Rusch, Director of Product Marketing at Milwaukee Tool, breaks down two exciting new products technicians will love—the M12 FUEL™ Subcompact Impact Wrench and the M12 FUEL™ Gen 2 Ratchet—live at the Milwaukee Pipeline 2025 event. He shares key product features, how Milwaukee Tool has evolved to meet industry needs, and why it’s so rewarding to see these tools come to life for mechanics.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Eric Rusch, Milwaukee Tool
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Jason Isaacs, Director of Product Marketing at Milwaukee Tool, dives into shop lighting—how Milwaukee Tool develops durable products, key lighting solutions for technicians, and advice on the best lights for those just starting their careers.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Jason Isaacs, Milwaukee Tool
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Recorded live at Milwaukee Pipeline 2025, Chris Enright—Founder & Owner of Enright Automotive and content creator—shares his journey from technician to shop owner and the lessons learned along the way. In this episode, we dive into making the transition from tech to owner, the ROI of technician training, the power of clear communication, and more.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Chris Enright, Enright Automotive, enrightauto@gmail.com
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Recorded live at the Milwaukee Pipeline 2025 event, Leah Balto, Group Manager of Product Marketing at Milwaukee Tool, joins host Jay Goninen to walk us through Milwaukee’s latest hand tool kits, explain how the team studies technicians in real-world settings to inspire smarter innovations, and share how Milwaukee Tool is investing in solutions that support technicians’ long-term health.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Leah Balto, Group Manager of Product Marketing, Milwaukee Tool
Links & Resources
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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In this recorded webinar, Tom Wozniak, Diesel Instructor at Madison College, and John Gustafson, Shop Owner at Gustafson Brothers, share both the school and shop perspectives on building stronger partnerships. They discuss where shops should start, how to get the most out of advisory committees, the importance of consistency, and the power of serving on school boards to be a voice for the industry.
Watch the full recording here: https://wrenchway.com/events/back-to-school-building-effective-educational-partnerships/
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guests: Tom Wozniak, Madison College, TWozniak@madisoncollege.edu & John Gustafson, Gustafson Brothers, john@gustafsonbros.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Rena Rennebohm, Empowered Advisor, rena@empoweryouradvisor.com
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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In this episode, Dave Anderson, President of Learn to Lead, gives leaders actionable strategies for handling tough situations while earning trust and respect. He shares practical advice on holding even high-performing team members accountable, making confrontation conversational, and avoiding the loss of credibility.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Dave Anderson, Learn to Lead, dave@learntolead.com
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Lenny Fumarolo shares his journey from working in NASCAR to becoming a Protective Armored Specialist for the United States Secret Service (USSS). He breaks down how others can follow in his footsteps, what daily repairs and maintenance look like in such a high-security role, and how tools, uniforms, and the overall environment differ from typical shops.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Lenny A. Fumarolo, United States Secret Service
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Darrin Barney shares his journey from running a family-owned shop with his brother to becoming CEO of Elite Worldwide. He talks about the early struggles of building a profitable business and the importance of having the right team in the right roles. Darrin also opens up about buying the company that changed his life and how he now helps shop owners build more successful businesses—and better lives.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Darrin Barney, Elite Worldwide, d.barney@eliteworldwide.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Lauren Reinhold, Director of Training & Education at Kirk NationaLease, shares her journey from technician to teacher to leading a technician training and apprenticeship program. She discusses how connecting with students on a personal level helps them succeed, and she breaks down key parts of the program she's building. Lauren also highlights the disconnect between industry and education that’s impacting the technician shortage.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Lauren Reinhold, Kirk NationaLease, lauren_reinhold@knl.cc
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Curtis Gardner, Audi Master Guild Technician at Sewell Audi of North Houston and Founder of Gnarred LLC, shares what young technicians need to know to build a respectful and lasting career. With 15+ years of experience, he covers common mistakes, how to survive your first months in the shop, and why discipline and strong workflows matter.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Curtis Gardner, Sewell Audi of North Houston & Gnarred LLC, curtis@gnarred.com
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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John Roberts, Shop Foreman at Metro Toyota, didn’t plan to be on the podcast—but his insights were too good not to share. In this episode, John breaks down the powerful difference between training and mentoring, shares how he builds confidence in his team, and explains why becoming a top-tier technician takes more than just skill—it takes the right mindset.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: John Roberts, Metro Toyota, jroberts@metro-toyota.com
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Marc Erickson, National Sales at AutoMeter Products, Inc., grew up in a drag racing family and naturally found his way into the automotive world. Over 20 years ago, he started at AutoMeter, and his passion for the brand has only grown. In this episode, Marc discusses the importance of credibility and honesty with customers, offers an inside look at AutoMeter’s brand and customer service, and shares stories from his first drag race to meeting some famous industry names.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Marc Erickson, AutoMeter Products, marc_erickson@autometer.com
- Sponsor: Jasper Engines & Transmissions
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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In this episode, Dan Aldrich, Director of Automotive Technical Training at Christian Brothers Automotive, dives into what sets top technicians apart—a growth mindset paired with strong mentorship. Dan explores why soft skills are just as crucial as technical skills, how mentorship can transform many careers, and why investing in yourself is key to moving forward in the industry.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Dan Aldrich, Christian Brothers Automotive, dan.aldrich@cbac.com
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About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
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Bryan Robbins, Owner & Lead Instructor of Hot Rod High School, is bringing auto tech education to students at home through online lessons and take-home kits. What started during COVID now reaches homeschooled students and beyond. Bryan shares his journey of following in his dad’s footsteps as a teacher, how Hot Rod High School found success, and how he pitched shops Shark Tank-style to gather funds.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Bryan Robbins, Hot Rod High School, robbinsb6886@gmail.com
- Sponsor: ASE - Automotive Service Excellence
Links & Resources
Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
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Joel Adcock, Director of Partnerships & Business Development at Revv, joins us to talk about the growing demand for ADAS calibrations in today’s vehicles. He explains how often calibrations are needed—even after basic repairs—and why prescans should be part of every job. Joel also highlights the need to better educate drivers on what ADAS is and how fast vehicle technology is changing.
Check out the full video version of the podcast on YouTube!
Sign Up for the ADAS Empowerment Community Group
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Joel Adcock, Revv, joel@revvadas.com
- Sponsor: ASE - Automotive Service Excellence
Links & Resources
Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
- X
- YouTube
- TikTok
Miles Bell, General Manager of Dave’s Auto Center, shares how his family’s shop built a combined following of over 4 million on social media to help grow their independent auto shop. He talks about how he and his dad, Dave Bell, have learned to work together by playing to each other’s strengths, their “secret sauce” for social media success, and the valuable lessons—and mistakes—they’ve made along the way.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Miles Bell, Dave’s Auto Center, miles@davesautoutah.com
- Sponsor: Jasper Engines & Transmissions
Links & Resources
Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
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- YouTube
- TikTok
Dave Bell, Founder of Dave’s Auto Center, joins us to share his real journey from growing up in poverty to starting a successful shop and building a loyal social media following. He walks us through how he made the leap from being an operator in the business to becoming a true owner, why mentorship matters so much to him, and the one quality that separates great technicians from the rest.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Dave Bell, Dave’s Auto Center, davescompleteauto@gmail.com
- Sponsor: ASE - Automotive Service Excellence
Links & Resources
Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
- X
- YouTube
- TikTok
Erik Fagerstrom, Director of Training and Talent Development at GreatWater 360 Auto Care, explains how supporting your technicians’ growth helps the whole shop succeed. He discusses growing your team through regular one-on-one meetings, tackling tough culture challenges head-on, and the value of providing clear career paths with real examples of technicians advancing.
Check out the full video version of the podcast on YouTube!
About the Episode
- Host: Jay Goninen, WrenchWay, jayg@wrenchway.com
- Guest: Erik Fagerstrom, GreatWater 360 Auto Care, efagerstrom@greatwatergarages.com
- Sponsor: Jasper Engines & Transmissions
Links & Resources
Get notified of new episodes --> Join our email list
About WrenchWay:
- For Technicians & Students: wrenchway.com/solutions/technicians/
- For Shops & Dealerships: wrenchway.com/solutions/shops/
- For Instructors: wrenchway.com/solutions/schools/
Connect with us on social:
- X
- YouTube
- TikTok
Mike Spagnola, President & CEO of Specialty Equipment Market Association (SEMA), joins us to talk about the iconic SEMA Show and the important work the organization is doing behind the scenes to support the automotive, diesel, and parts industries. He covers key issues like tariffs, Leno’s Law, and the political efforts SEMA is driving beyond their annual event.
Check out the full video version of the podcast on YouTube!
About Our Guest:
Mike Spagnola
President & CEO, Specialty Equipment Market Association (SEMA)
mikes@sema.org
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Help Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with School Assist, powered by WrenchWay & ASE.
Connect with us on social:
- X
- YouTube
- TikTok
In this webinar recording, WrenchWay and ASE introduce the School Assist All-Star Awards—a new program recognizing schools and shops making a real impact in promoting automotive and diesel careers. David Johnson, President & CEO of ASE, joins WrenchWay Co-Founders Jay Goninen and Mark Wilson to talk about the award criteria, the importance of strong school-shop partnerships, and how these relationships support shop retention and recruitment.
View the Webinar Video
Learn More About School Assist
About Our Guests:
David Johnson
President & CEO, ASE
Mark Wilson
President & CEO, WrenchWay
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Gary Uyematsu, National Technician Training Manager at BMW North America, joins us to discuss the continuous learning it takes to succeed as a technician and how BMW approaches technician training. He also highlights some industry disconnects, like career counselors not fully understanding technician careers, along with the unique challenges of teaching and developing today’s technicians.
Check out the full video version of the podcast on YouTube!
About Our Guest:
Gary Uyematsu
National Technician Training Manager, BMW North America
gary.uyematsu@bmwna.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Help Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with School Assist, powered by WrenchWay & ASE.
Connect with us on social:
- X
- YouTube
- TikTok
Darin Damron, SE Regional Vice President at Jasper Engines & Transmissions, is back to share what he’s seeing from the highest-performing shops. He highlights the common traits these shops share—like their commitment to continuous learning, focus on hiring and keeping the right people, and putting people first. Darin also covers valuable training resources and materials every shop owner and manager should have on their radar.
Check out the full video version of the podcast on YouTube!
Shop Owner & Manager Training Resources:
- Jasper Shop Owner Success Series by Elite Worldwide
- The Cross-Check Method by Aaron Clements
- Southern Automotive Service Association’s Pit Stop Power Boost Class
About Our Guest:
Darin Damron
SE Regional Vice President, Jasper Engines & Transmissions
Darin.Damron@jasperengines.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Help Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with School Assist, powered by WrenchWay & ASE.
Connect with us on social:
- X
- YouTube
- TikTok
Jennifer Holland, Assistant Vice President of Marketing at ASE, walks us through the incredible growth ASE has experienced over the years as a staple in the automotive industry. She highlights how ASE has reimagined its marketing efforts, gives an inside look at the organization today, and shares the impact their annual Instructor Training Conference has on helping instructors stay current with training and build their professional network.
Learn more about the 2025 ASE Instructor Training Conference on July 21-24: https://aseeducationfoundation.org/events/ase-instructor-training-conference
Check out the full video version of the podcast on YouTube!
About Our Guest:
Jennifer Holland
Assistant Vice President of Marketing, ASE
jholland@ase.com
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Victoria Thomas, CFO & Owner of Kellymoss Inc., talks about how dreaming bigger has helped drive their business success. She shares her morning routine, why leaders can’t outwork their to-do lists, and how she’s learned to delegate parts of the business to focus on bigger goals.
Check out the full video version of the podcast on YouTube!
About Our Guest:
Victoria Thomas
CFO & Owner, Kellymoss Inc.
victoria@kellymoss.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Help Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with School Assist, powered by WrenchWay & ASE.
Connect with us on social:
- X
- YouTube
- TikTok
Kurt Fenzel, EV & ADAS Instructor at I-CAR, shares how he's staying ahead of the rapidly evolving automotive technology by providing the right education to technicians. He reflects on his time as a high school automotive teacher, offers tips on managing the challenges of ADAS and other advanced technologies, and discusses the space and equipment needed to properly calibrate these high-tech vehicles.
Check out the full video version of the podcast on YouTube!
About Our Guest:
Kurt Fenzel
EV & ADAS Instructor, I-CAR
kurt.fenzel@i-car.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Help Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with School Assist, powered by WrenchWay & ASE.
Connect with us on social:
- X
- YouTube
- TikTok
Bill Demaree, Corporate Director of Fixed Operations at Tom Wood Automotive Group, shares how intentional habits have helped grow their stores. He discusses the importance of hiring and firing based on company values to shape the culture, embracing technology to improve staff efficiency, and how stepping into different roles at stores has helped him identify areas for growth.
Check out the full video version of the podcast on YouTube!
About Our Guest:
Bill Demaree
Corporate Director of Fixed Operations, Tom Wood Automotive Group
william_demaree@tomwood.com
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Joe Burda, I-CAR Instructor, surveyed over 100 auto collision technicians to understand what motivates them to join the industry. In this episode, he shares insights from the survey, explores common trends among respondents, and discusses how the industry can attract the right talent to address the ongoing workforce shortage.
Download Auto Collision Face-to-Face Industry Survey Summary
Check out the full video version of the podcast on YouTube!
About Our Guest:
Joe Burda
Instructor, I-CAR
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Mollie Hughes, Service Operations Program Lead at Audi, discusses the Audi Twin Cup competition, which highlights the industry's top technicians, service advisors, and brand specialists. Mollie shares insights into the competition's structure and memorable moments from past events.
Check out the full video version of the podcast on YouTube!
About Our Guest:
Mollie Hughes
Service Operations Program Lead, Audi
Mollie.Hughes@audi.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Josh Arnold, Team Lead at Subaru of Austin, joins us again for his fifth appearance on Beyond the Wrench. Nearly a year has passed since Josh moved to a new shop out of state, and during that time, he’s made several key changes in both his personal and professional life. In this episode, he shares his experience moving tools, starting fresh, and adopting healthier habits to take better care of both his mind and body as a technician.
Check out the full video version of the podcast on YouTube!
About Our Guests:
Josh Arnold
Team Lead, Subaru of Austin
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Brad McKinney, Director of Talent Acquisition at Cavender Auto Family, shares a crash course on recruiting technicians in today’s market. With the technician shortage and technicians having the upper hand, your shop needs to stand out. Brad offers tips on effective communication during the hiring process, avoiding overselling candidates, and preparing managers for interviews.
Check out the full video version of the podcast on YouTube!
About Our Guests:
Brad McKinney
Director of Talent Acquisition and Training, Cavender Auto Family
brad.mckinney@cavenderautofamily.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Chris Craig, Fixed Operations Content Owner at RockED, shares insights from his new white paper and upcoming book on technician training and leadership. He discusses the difference between an appointed leader and a true leader, understanding younger generations, and how to balance multiple personalities in the shop. Chris also highlights the importance of communication and provides tips for young technicians aspiring to be in managerial roles.
View White Paper - Wired For Success: Amplifying Technician Skills
Join the Book Waitlist - “Becoming a Better Service Professional” by Chris Craig
Check out the full video version of the podcast on YouTube!
About Our Guests:
Chris Craig
Fixed Operations Content Owner, RockED
chris.craig@rocked.us
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Naomi Kraemer, a first-generation technician, shares her journey from overcoming insecurities as a young tech to becoming a Main Line Technician at Subaru of Olathe. She reflects on the challenges of landing her first shop job, the invaluable experience gained while shadowing master technicians, learning about when to ask questions, and the initial shock of tool costs.
Check out the full video version of the podcast on YouTube!
About Our Guests:
Naomi Kraemer
Main Line Technician, Subaru of Olathe
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Joe Toscano, keynote speaker, author, and technology expert of “The Social Dilemma” Netflix documentary, discusses his journey of returning to his automotive roots to become COO of Gateway Auto. He touches on tips for choosing the right shop software, protecting customer data, and creating strong passwords for better online security.
Check out the full video version of the podcast on YouTube!
About Our Guests:
Joe Toscano
COO, Gateway Auto
Host, LeadFoot Automotive Podcast
joe@gatewayauto.co
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
The highly anticipated final part of our live Beyond the Wrench episode with Walser Automotive Group is here! In this episode, we dive deeper into what makes Walser’s culture stand out. Our guests discuss how they hire for cultural fit, emphasize the importance of first impressions with recruits, and leverage school visits and community relationships to attract new talent.
Check out the full live version of the podcast on YouTube!
About Our Guests:
Sherry Schultz
Chief Human Resources Officer
Lindsey Trett
Director of Talent Acquisition
Jon Olstad
Technician Production Manager
Rick Dotte
Heavy Line Technician
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
For the first time, we took the Beyond the Wrench Podcast live on social media with our friends at Walser Automotive Group. In this episode, we explore how Walser has earned its reputation as one of the nation’s top dealership employers. We dive into their “People Strategy,” how they engage technicians in community recruitment, and how they create clear career paths for technicians.
Stay tuned—part two goes live next week!
Can't Wait? Check out the full live version of the podcast on YouTube!
About Our Guests:
Sherry Schultz
Chief Human Resources Officer
Lindsey Trett
Director of Talent Acquisition
Jon Olstad
Technician Production Manager
Rick Dotte
Heavy Line Technician
Sponsor:
National Institute for Automotive Service Excellence (ASE)
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
WrenchWay Co-Founders, Jay Goninen and Mark Wilson, reflect on 2024, sharing highlights, challenges, and what’s to come in 2025. They discuss proud moments, lessons learned, and future plans—all while focusing on WrenchWay’s mission to promote and improve technician careers.
View the view version of the podcast on YouTube
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Max Sorensen, Senior Vice President of Operations at Caliber discusses the critical role mentorship and structure play in shaping successful auto collision technicians. He shares insights on Caliber’s Technician Apprentice Program (TAP), the rise of female apprentices, and how a bad mentor can derail careers.
View the view version of the podcast on YouTube
About Our Guest:
Max Sorensen
Senior Vice President of Operations, Caliber
Maximillian.Sorensen@calibercollision.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
Jessica McAllister, Lead Technician, shares insights on attracting young technicians to the industry. As a young technician herself, she talks about the challenges of breaking into the diesel and trucking fields, the power of a great mentor, staying positive despite industry negativity, and offers three key tips for young technicians to kickstart their careers.
View the view version of the podcast on YouTube
About Our Guest:
Jessica McAllister
Lead Technician
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
For Technicians & Students
- Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
- Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
- Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
- Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Connect with us on social:
- X
- YouTube
- TikTok
To celebrate the holiday season and the new year, we thought it’d be fun to reshare an exciting episode from earlier this year. In this episode, Bogi Lateiner, a master technician with over 20 years of experience and the host of All Girls Garage on MotorTrend, shares her unique perspective on the challenges women face in the shop. She also highlights the significant impact that respect for technicians can have and discusses the changes the automotive industry has undergone over the years.
View the video podcast on YouTube
About Our Guest:
Bogi Lateiner
Host of All Girls Garage, MotorTrend
Bogi's Garage
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
To kick off the holiday season, we thought it’d be fun to reshare an exciting episode from earlier this year. In this episode throwback, John Spence, one of the top business experts in the world, author, CEO, and speaker, offers key leadership and management advice. He covers the elements of a good culture, the importance of caring for your people, and the impact that keeping toxic high-performing people can have on your business.
View the video podcast on YouTube
About Our Guest:
John Spence
CEO, John Spence LLC
john@johnspence.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Leaders from WrenchWay and ASE dive into the findings of the 2025 Voice of Technician Report. We discuss what technicians want from employers, preferred work schedules, desired pay structures, and more. We also compare the results with last year’s survey and share our thoughts on some surprising stats!
Download the 2025 Voice of Technician Report
About Our Guests:
George Arrants
Vice President, ASE Education Foundation
george.arrants@aseeducation.org
Matthew Shepanek
Vice President of Credential Testing Programs, ASE
matthew.shapanek@ase.com
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Brandon Ludwikowski, Co-Owner of Midwest Performance Cars, joins us to share his journey in automotive and as a flat rate technician. With strong shop leadership, a good shop fit, a positive attitude, and a desire to learn, Brandon's story is an inspiring example of what it really means to "work your way up" in the industry.
View the view version of the podcast on YouTube
About Our Guest:
Brandon Ludwikowski
Co-Owner, Midwest Performance Cars
brandon@midwestperformancecars.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Energetic NHRA Pro Stock Motorcycle Driver, Steve Johnson, makes his first appearance on Beyond the Wrench. After starting as an auto technician, Steve founded the BAT-man (Be A Technician) Scholarship to help break down barriers and attract more technicians to the industry. In this episode, he also shares tips on building your brand and takes us through his early racing years.
Learn more or apply for the BAT-man Scholarship: https://www.stevejohnsonracing.com/scholarships
View the view version of the podcast on YouTube
About Our Guest:
Steve Johnson
NHRA Pro Stock Motorcycle Driver
https://www.stevejohnsonracing.com/
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Tim Winkeler, President & CEO of VIP Tires & Service, joins us to discuss how they prioritize relationships in building their shop culture. VIP Tires & Service has used staff feedback to drive improvements, learning valuable lessons along the way. These include the power of feedback, the importance of closing the feedback loop, and focusing on long-term company health.
View the view version of the podcast on YouTube
About Our Guest:
Tim Winkeler
President & CEO, VIP Tires & Service
TWinkeler@vipauto.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
In this recorded webinar, Jay Goninen and Mark Wilson, Co-Founders of WrenchWay, are joined by ASE President & CEO, Dave Johnson, to announce a new partnership with School Assist, the online platform that connects schools with industry. They discuss new product features, the growth of School Assist, and the progressive ASE and WrenchWay partnership.
Referenced Materials:
- School Assist
- Webinar Slides
- Press Release: ASE & WrenchWay Join Forces to Reduce Technician Shortage
- ASE Education Foundation Field Manager Map
- Upcoming Webinar: 2024 Voice of Technician Survey
About Our Guests:
Dave Johnson
President & CEO, National Institute for Automotive Service Excellence (ASE)
djohnson@ase.com
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
As a former technician, Larry Hourcle is now an Academy Instructor at the National Automobile Dealers Association (NADA) and a valuable voice for dealerships seeking growth. This episode explores Larry’s career transition, the importance of technician development, setting the right tone at the shop, and key career advice for technicians.
View the video podcast on YouTube
About Our Guest:
Larry Hourcle
Academy Instructor, National Automobile Dealers Association (NADA)
lHourcle@nada.org
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Ray Clark, Director of Training and Development for Truck Country and Stoops Freightliner, shares insights on the industry's need to collaborate with schools. He emphasizes the importance of building relationships with students starting in middle school, discusses challenges in getting counselors to advocate for the trades, and highlights key elements for conducting effective advisory committee meetings.
View the video podcast on YouTube
About Our Guest:
Ray Clark
Director of Training and Development, Truck Country and Stoops Freightliner
RayClark@truckcountry.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Brent Kindred, Vice President of The Wisconsin Automobile & Truck Dealers Association (WATDA) Foundation, addresses the status of the technician shortage and stresses the importance of industry involvement with schools to help fill the gap. He shares how the WATDA Foundation provides scholarships and summer camps for middle school students to ignite interest in auto and diesel careers.
View the video podcast on YouTube
About Our Guest:
Brent Kindred
Vice President, WATDA Foundation
bkindred@watda.org
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Nick Stafford, Talent Acquisition Lead at JX Truck Center, strives to serve each person he meets in their career journey. He emphasizes the importance of building relationships with students during the recruitment process, explains why the traditional “hard sell” recruiting approach is outdated, and shares insights on the growing number of sponsored students.
View the video podcast on YouTube
About Our Guest:
Nick Stafford
Talent Acquisition Lead, JX Truck Center
nstafford@jxe.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Cole Strandberg, Managing Director at Focus Investment Banking and Host of the Collision Vision Podcast, discusses three future growth options for single-location shops. He highlights helpful Small Business Administration (SBA) resources and examines opportunities arising from retiring boomer shop owners.
View the video podcast on YouTube
About Our Guest:
Cole Strandberg
Managing Director, Focus Investment Banking
Host, Collision Vision Podcast
cole.strandberg@focusbankers.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- X
- YouTube
- TikTok
Jason Garfoot, Global Portfolio Manager at 3M, started by custom painting motorcycle helmets for friends, which sparked his passion for the body and paint industry. Now at 3M, he is exploring “the science of why,” and gathering insights from forward-thinking industry leaders to continue to drive progress.
View the video podcast on YouTube
About Our Guest:
Jason Garfoot
Global Portfolio Manager, 3M
jgarfoot@mmm.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
Ryan Marrinan, Body Repair Trainer at the 3M Collision Repair Academy, began as a technician. Now, he helps shape future technicians by inspiring young people about automotive technology—explaining the “why” behind engineers’ designs and teaching technicians of all experience levels.
View the video podcast on YouTube
About Our Guest:
Ryan Marrinan
Body Repair Trainer, 3M Collision Repair Academy
rmarrinan@mmm.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
Deron Lundgren, Zone Retailer Aftersales Manager at Subaru of America, shares strategies for improving customer relationships and driving new business. He discusses techniques such as evaluating inbound calls, using role-playing for team coaching, and conducting clear communication with customers to enhance the service experience.
View the video podcast on YouTube
About Our Guest:
Deron Lundgren
Zone Retailer Aftersales Manager, Subaru of America
dlundg@subaru.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
Jay "Joern" Aebert, Master Technician, breaks down Advanced Driver Assistance Systems (ADAS)—simplifying everything from setting up ADAS in your shop and mastering the core knowledge needed to operate the technology, to creating the ideal space and environment for repairs.
View the video podcast on YouTube
About Our Guest:
Jay Aebert
Master Technician
Connect with Jay on LinkedIn
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
David Boyes, President of Today’s Class, joins us to discuss how their company has made training more accessible for today’s technicians. Today’s Class focuses on the automotive aftermarket by creating personalized learning paths, adapting to ongoing industry advancements, and offering concise lessons that users can easily retain and build upon.
View the video podcast on YouTube
About Our Guest:
David Boyes,
President, Today’s Class
dboyes@todaysclass.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
From valet to Dealership Academy Instructor at the National Automobile Dealers Association (NADA), Jim O'Donnell joins us to discuss financial management in a dealership. He highlights how 40-60% of gross profit comes from the fixed ops department, but it rarely gets the attention it deserves. Jim emphasizes the importance of focusing on fixed ops and offers tips for communicating financial information to the team.
View the video podcast on YouTube
About Our Guest:
Jim O'Donnell
Dealership Academy Instructor, National Automobile Dealers Association (NADA)
odonnellj@nada.org
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
Mike Wiant, Regional Sales Representative at Shelby American, is a catalyst in the auto industry, driven by a passion for inspiring students and engaging with local schools. From initiating exciting events like, "Drive a Shelby to School Day" and “AutoBlast,” Mike is dedicated to getting students excited about careers in the auto profession. His efforts also support schools and help foster strong relationships between shops and schools.
View the video podcast on YouTube
About Our Guest:
Mike Wiant
Creator, AutoBlast
Regional Sales Representative, Shelby American
mike.wiant@gmail.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
As an ASE Master Automotive Technician, Robert Solei's positive attitude and happiness are contagious both in the shop and throughout this episode. He walks us through his career, highlighting his early years as an automotive technician, discussing a life-changing event that shaped his outlook today, and sharing his honest opinion on the flat rate pay system.
View the video podcast on YouTube
About Our Guest:
Robert Solei
ASE Master Automotive Technician, Goodyear
Connect with Robert on LinkedIn
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Connect with us on social:
- YouTube
- TikTok
Bruce Spencer, Owner of Walt Eger’s Service Center, shares his journey from corporate life to shop ownership. He emphasizes the importance of hiring a COO, living by the shop's values, fostering friendly competition among technicians, and maintaining the right level of profit transparency with his team.
View the video podcast on YouTube
About Our Guest:
Bruce Spencer
Owner, Walt Eger’s Service Center
bruce@walteger.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Derek Thompson, an ASE World Class Toyota Technician at Walser Toyota, walks us through how Walser has prioritized their technicians, the expansion of their new shop, and how Derek has maintained his most important tool—his body—throughout his years as a technician.
View the video podcast on YouTube
About Our Guest:
Derek Thompson
ASE World Class Toyota Technician, Walser Toyota
dlthompson@walser.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Ryan Mack, Group Project Manager, walks us through 100 years of Milwaukee Tool—from the fresh beginnings in Wisconsin, to cordless tools getting the attention of technicians, to the massive brand loyalty Milwaukee Tool has built today. Ryan gives an inside look at the multinational company.
View the video podcast on YouTube
About Our Guest:
Ryan Mack
Group Project Manager, Milwaukee Tool
ryan.mack@milwaukeetool.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Dara Goroff, Vice President of Planning & Industry Talent Programming at I-CAR, discusses findings from their recent collision technician survey and efforts to promote collision careers. Key takeaways include the importance of gathering anonymous staff feedback, listening to their needs, and being prepared to make changes based on their input.
View the video podcast on YouTube
About Our Guest:
Dara Goroff
Vice President of Planning & Industry Talent Programming, I-CAR
dara.goroff@i-car.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Dave Johnson, President & CEO of the National Institute for Automotive Service Excellence (ASE) dives into all things ASE-related. Dave shares his personal journey, industry insights, and the critical challenges faced by automotive professionals today.
View the video podcast on YouTube
About Our Guest:
Dave Johnson
President & CEO, National Institute for Automotive Service Excellence (ASE)
djohnson@ase.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Anders Gustafson, Co-Founder of ShopLevers and former shop owner, breaks down technician compensation. He shares lessons learned from starting a new shop, including the importance of incentive plans, offering benefits like health insurance, and evaluating pay plans correctly.
View the video podcast on YouTube
About Our Guest:
Anders Gustafson
Co-Founder, ShopLevers
Follow Anders on LinkedIn
Sponsor:
Jasper Engines and Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Send us a Text Message.
Danny Corwin from Harbor Freight Tools for Schools and Jay Abitz from Freedom High School discuss why shops, dealerships, manufacturers, and other businesses need to support skilled trades programs. They also dive into the struggles schools are facing, from budget cuts to a lack of administrative support.
View the video podcast on YouTube
About Our Guests:
Danny Corwin
Executive Director, Harbor Freight Tools for Schools
dcorwin@hftforschools.org
Jay Abitz
Automotive Instructor, Freedom High School
jabitz@freedomschools.k12.wi.us
Sponsor:
Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
John Spence, one of the top business experts in the world, author, CEO, and speaker, is back to offer key leadership and management advice. He covers the elements of a good culture, the importance of caring for your people, and the impact that keeping toxic high-performing people can have on your business.
View the video podcast on YouTube
About Our Guest:
John Spence
CEO, John Spence LLC
john@johnspence.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Matt Kerhin, Technology & Engineering Teacher at Hartford Union High School, joins us to talk about the huge teacher shortage in technical education—from the impact of retiring teachers to training the next generation and the costs of retaining teachers.
View the video podcast on YouTube
About Our Guest:
Matt Kerhin
Technology & Engineering Teacher, Hartford Union High School
matt.kerhin@huhs.org
Sponsor:
Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Russ Green, Operations Officer at Machinery Advisors Consortium, expresses how top employers need good leaders to keep people happy. Understanding employees, proper career growth, and keeping up with the industry pace are key to nurturing future leaders.
View the video podcast on YouTube
About Our Guest:
Russ Green
Operations Officer, Machinery Advisors Consortium
russ.green@machineryadvisors.org
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Tanner Brandt, President of Autodiag Clinic, discusses the value of evaluating your technicians’ actual take-home income and the necessity of proper pay plans when assessing technician compensation. Tanner also dissects WrenchWay’s recent Technician Pay Survey and Technician Compensation Tool.
To see how much technicians are making in your area and to contribute your own data anonymously, visit wrenchway.com/pay.
View the video podcast on YouTube
About Our Guest:
Tanner Brandt
President, Autodiag Clinic
Follow Tanner on LinkedIn
Sponsor:
Fullbay
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Jay Marrazzo, General Manager of AIM Group, LLC, brings a fresh perspective on how shops and dealerships can improve by thinking of different departments as having different cultures. He also gets candid and discusses our industry's shortcomings.
View the video podcast on YouTube
About Our Guest:
Jay Marrazzo
General Manager, AIM Group, LLC
jay@aimgroupsales.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
WrenchWay Co-Founders Jay Goninen and Mark Wilson dive into WrenchWay’s 2024 Technician Pay survey. The survey gathered data about pay and benefits from thousands of technicians across the country. WrenchWay processed the information and developed an evolving technician compensation tool available for free at wrenchway.com/pay.
Download the video webinar: https://wrenchway.com/events/technician-pay-survey-results/
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
George Arrants, Vice President at ASE Education Foundation, is back to clear up misconceptions about hiring employees under 18, discuss the shortage of teachers, and explore the impact that work-based learning can have on students.
View the video podcast on YouTube
About Our Guest:
George Arrants
Vice President, ASE Education Foundation
george.arrants@aseeducation.org
Sponsor:
Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Trust in the service department is imperative to running an effective shop. Derrick King, Director of Fixed Operations at ClearShift, joins us to give honest advice every shop needs to hear. From the importance of having transparency with your employees to simply respecting their career aspirations, you don’t want to miss these tips!
View the video podcast on YouTube
About Our Guest:
Derrick King
Director of Fixed Operations, ClearShift
derrick.king@clearshift.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Fernando Miranda, Vice President of Transformers Institute, walks us through how everyone sets their own meaning of success in their career and life. He talks about how to create a positive mindset, ways to stay consistent through the highs and lows of life, and the importance of finding your inspiration.
View the video podcast on YouTube
About Our Guest:
Fernando Miranda
Vice President, Transformers Institute
fernando@transformersinstitute.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
There is a lot of technology that impacts service departments. The hard part is evaluating what software or digital tool could be useful for your shop. Corey Smith, National Fixed Operations Training Manager for APCO Holdings, LLC, discusses how to get team buy-in for new products, the importance of training on new technology, and how to evaluate post-implementation.
View the video podcast on YouTube
About Our Guest:
Corey Smith
National Fixed Operations Training Manager, APCO Holdings, LLC
csmith@apcoholdings.com
Sponsor:
RepairPal
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
WrenchWay partners with Hireology to help dealerships better hire technician talent. Tiffany Czerwinski, Director of Automotive Partnerships at Hireology, discusses the impact this new partnership will have on dealership recruiting. She also addresses several challenges the automotive industry is currently facing, including talent shortages and the absence of clear career paths. Lastly, she offers dealers valuable recruiting tips you won’t want to miss!
View the video podcast on YouTube
About Our Guest:
Tiffany Czerwinski
Director of Automotive Partnerships, Hireology
tczerwinski@hireology.com
Sponsor:
Wind River Payments
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technician Compensation Tool - See automotive, diesel, and collision technician compensation in your area at wrenchway.com/pay.
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Chris Craig, the Fixed Operations Content Owner from RockED, is back to talk about service department communication. In this episode, he dives into the current state of the automotive industry, gives various management and communication advice on how to support shop staff, and shares great tips for service advisors.
View the video podcast on YouTube
About Our Guest:
Chris Craig
Fixed Operations Content Owner, RockED
Follow Craig on Social Media
Chris’ last episode: Making Your Service Advisors a Priority ft. Chris Craig
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Sue Dickson, Founder of Give Me Ten, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, discuss the progress of collaborating with the industry to develop more meaningful work-based learning opportunities for students. Each individual's path in the automotive field varies, and not everyone is suited to become a technician. The Give Me Ten program simplifies the process for students to find a suitable career path and eliminates barriers for shops to invest in the future of the industry.
View the video podcast on YouTube
About Our Guests:
Sue Dickson
Owner & Operator, Closs Tire & Auto
Founder, Give Me Ten
closstireauto@gmail.com
Jack Wilson
Auto Service Instructor, Lake County Tech Campus
jwilson@techcampus.org
Sue and Jack's last Beyond the Wrench episode.
Sponsor:
Machinists Union District Lodge 77
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Josh Arnold, Master Technician of Toyota & Subaru Corvallis, is back again to give young technicians seven tips from his seven years as a technician. From focusing on developing skills to never wasting an opportunity, Josh passes along valuable lessons he has learned along the way.
View the video podcast on YouTube
About Our Guest:
Josh Arnold
Master Technician, Toyota & Subaru Corvallis
Josh's Last Beyond the Wrench Episode
Sponsor:
Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
WrenchWay’s Co-Founder & CEO, Mark Wilson, covers an exclusive conversation with John Frazier, Service Director of Woody Anderson Ford, to discuss their new technician pay plan. This is a different type of episode for us, but provides great insight and real-world conversation about how one dealership started and implemented a forward-thinking technician compensation plan. We hope you enjoy!
View the video podcast on YouTube
About Our Guest:
John Frazier
Service Director, Woody Anderson Ford
jfrazier@woodyandersonford.com
About Our Guest Host:
Mark Wilson,
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Let’s talk about improving the automotive industry and properly training future technicians. Philip walks us through why dedicated training during the day instead of after work can be valuable. He also breaks down the impact of hands-on training, and discusses the importance of teaching the basics.
View the video podcast on YouTube
About Our Guest:
Philip Austin
Manager of Technical Training & Development, Niterra North America
phaustin@ngksparkplugs.com
NGK Shop Squad
Sponsor:
RepairPal
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Helping technicians quickly write accurate repair event documentation, Pencilwrench allows shops to provide customers with an invoice that is clear, concise, and readable. In this episode, we explore how new shop software can help improve the overall perception of technician careers by bringing professionalism and transparency to the forefront.
View the video podcast on YouTube
About Our Guest:
Joe McCue
Founder & Partner, Pencilwrench
joem@pencilwrench.com
Sponsor:
Universal Technical Institute
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Technician efficiency and productivity are crucial factors in maximizing your shop's profitability. In this episode, we discuss the impact new technology can have on shops, exploring how it can simplify technicians' tasks, improve customer retention, and ultimately boost revenue.
View the video podcast on YouTube
About Our Guest:
Jon Belmonte,
CEO of AutoVitals
jon.belmonte@autovitalsinc.com
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Is the automotive industry still the only industry that uses faxes? Let’s talk about shop management, scheduling, and improving your shop’s efficiency! In this episode, we'll explore the unique SocketTime software and how it helps shops maximize every technician’s day and every hour, while still allowing flexible scheduling for technicians.
View the video podcast on YouTube
About Our Guests:
Matthew Donovan
Fixed Ops Director, Jay Wolfe Automotive Group
Co-Founder, SocketTime Systems, LLC
mdonovan@sockettime.com
Craig Misak
President and Founder, SocketTime Systems, LLC
cmisak@sockettime.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!
View the video podcast on YouTube
About Our Guests:
Dr. Thomas Litzinger
Executive Director, University of the Aftermarket
Aftermarket Education Industry Chair, Northwood University
litzinge@northwood.edu
James O’Dell, AAP
Assistant Director of Aftermarket Education, Northwood University
odellj@northwood.edu
Sponsor:
Machinists Union District Lodge 77
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Learn the importance of valuing your technicians, discover effective strategies on how to transition out of flat rate, and explore ways the auto industry can improve technicians’ career paths. Immerse yourself in Aleck's passion for the automotive industry in this week's episode!
View the video podcast on YouTube
About Our Guest:
Aleck Brownstein
Regional Vice President, Volvo Car USA
aleck.brownstein@volvocars.com
Sponsor:
Wind River Payments
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Born and raised in a dealership, Jim’s evolving passion for the automotive industry has blossomed into key advice on what it takes to create a great shop. From the importance of evaluating financial statements to the process of rebuilding dealerships in crisis, Jim breaks down his expertise in this week’s episode of Beyond the Wrench.
View the video podcast on YouTube
About Our Guest:
Jim Phillips
Principal, Training Team USA
jphillips@trainingteamusa.com
Sponsor:
Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
As a master technician with over 20 years of experience and a public figure within the industry, Bogi has a unique message to share. Discover the challenges she and other women face in the shop, the significant impact respect for technicians can have, and the changes the automotive industry has undergone over the years.
View the video podcast on YouTube
About Our Guest:
Bogi Lateiner
Host of All Girls Garage, MotorTrend
Bogi's Garage
Sponsor:
Jasper Engines & Transmissions
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Dealers come together, share best practices, evaluate each other's businesses, and grow together. Learn how valuable peer performance groups can be to dealers, explore how to support the career development of aging technicians, and dive into the evolution of the equipment industry.
View the video podcast on YouTube
(1:38) George’s Background
(14:46) Performance Dealer Groups
(24:30) Evolution of Equipment Industry
(35:41) Career Development for Older Technicians
(44:57) Motivating Next Generation
About Our Guest:
George Russell
Founding Member, Machinery Advisors Consortium
george.russell@machineryadvisors.org
Sponsor:Thermo King
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
We explore Josh’s career in automotive, discuss his decision to become an instructor, and he shares key advice for young technicians on how to find good managers and mentors.
Our team is taking a couple of weeks off the podcast for the holidays. We would like to thank you for all of your support, wish you Happy Holidays, and we will see you in 2024!
(3:00) Josh’s Career in Auto
(12:51) Diverse Background for Teaching
(18:13) Mentors for New Technicians
(35:27) Understand Flat Rate
(42:06) Good Manager Qualities
(47:13) Becoming an Instructor
About Our Guest:
Josh Simons
ASE Master Technician & Instructor/Academic Program Director,
Greenville Technical College
Connect on LinkedIn
Sponsor:Sonic Tools
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
WrenchWay Resources:
Technicians & Students - Looking for the best shops to work at? Check out wrenchway.com/shops
Shops & Dealerships - Want to find quality technicians and support the industry? Learn about WrenchWay Shop Memberships.
Instructors - Need help getting resources and connecting with industry? We have free resources for your program.
Connect with us on social:
- YouTube
- TikTok
Enjoy this previously recorded webinar where WrenchWay Co-Founders, Jay Goninen and Mark Wilson, discussed the findings from WrenchWay’s 2023 Voice of Technician Survey. With over 650 responses from technicians, students, and other industry professionals, the survey uncovered feedback on job satisfaction levels, what individuals look for in an employer, and ways the industry can improve.
Links to the full report and webinar are in the show notes.
(8:19) What Technicians Want
(18:58) Preferred Pay Structures
(30:19) Technician Work Schedules
(37:54) Satisfaction Levels with Employer
(57:39) Key Takeaways & Questions
Resources:
2023 Voice of Technician Survey Summary
Webinar & Presentation On-Demand
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
Connect with us on social:
- YouTube
- TikTok
Don’t miss Lisa McClease-Kelly’s unique advice for small businesses in this week’s episode of Beyond the Wrench. As Co-Owner of Network In Action Oregon and Kelly's Automotive, and with a background in nonprofits, Lisa offers a different perspective on ways shops can serve their community and staff. She also offers some other business advice on how shops can relay their values to their employees, tips on handling bad hires, and so much more!
(5:45) Supporting Nonprofits
(16:35) Small Business Coaching
(22:23) Identifying & Communicating Values as Owners
(25:48) Angel Fund
(51:16) Handling Bad Hires
(01:00:03) Communication Advice
Resources:
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lisa McClease-Kelly
Co-Owner of Network In Action Oregon and Kelly's Automotive
Connect on LinkedIn
Sponsor:OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
We are proud to welcome Daniel Diaz, Service Technician at Braman BMW Miami (and rising TikTok star)! In this episode, Daniel offers advice to young technicians on purchasing tools, encourages all technicians to keep learning, and emphasizes the importance of finding the right shop management and support as a new technician.
(1:27) Tool Organization for Efficiency
(12:51) Keeping Up with Technology & EV
(30:45) Having the Right Shop Support
(34:32) Shopping Smart for Tools
(43:50) Always Keep Learning
Resources:
Sign up for Free for WrenchWay - Online Community for Automotive & Diesel Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Daniel Diaz
Service Technician, Braman BMW Miami
Follow on TikTok
Sponsor:Universal Technical Institute: a place that provides opportunity for passion to become purpose. For training to lead toward a career. For over 55 years, UTI’s family of schools has helped students pursue their passion in exciting fields like transportation, skilled trades and energy. There’s a reason why students choose us and top brands hire our graduates. Reputation and commitment. Our relationships with some of the world’s most recognizable brands allow students to gain specific knowledge.
As a student, you’ll train how the industry does. Learning from instructors with real world-experience and training hands-on with industry tools and equipment in the lab. We’re committed to your success – that’s why we’re making $15 million in scholarships and grants available this year alone to those who qualify.
It’s time to invest in you. Get started today at uti.edu!
Disclaimer: UTI is an educational institution and cannot guarantee employment or salary. Financial aid, scholarships and grants are available to those who qualify. Awards vary due to specific conditions, criteria and state.
Connect with us on social:
- YouTube
- TikTok
Bob Gaito, Chief Executive Officer at Auction Central and Principal at Exit5 Auto Group, shares his unique auction and dealership experience in this week’s episode. Bob dives into how online auctions operate and the role of auctions in the automotive industry. He also discusses the different career options available for technicians in the auction world, and provides advice for shops looking to buy and sell inventory.
(9:51) Layout of an Online Auction
(26:02) Auction Technician Career Opportunities
(31:05) Keeping Buyers & Sellers Honest
(38:32) Challenges of Running an Auction
(50:28) Advice for Buyers & Sellers
(55:14) Future of Auction Business
Resources:
WrenchWay Shop Memberships - A Better Way to Hire Automotive & Diesel Technicians
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Bob Gaito
Chief Executive Officer, Auction Central & Principal, Exit5 Auto Group
bob@auctioncentral.com
Sponsor:OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
Pride in your work and pride in the industry! In this week’s episode, Josh Arnold, Master Technician at Toyota & Subaru of Corvallis, radiates his contagious passion and positive attitude toward the automotive industry. Get an inside look at how to maintain a positive mindset in a challenging industry, the importance of having patience as a young technician, and the power of having a great mentor.
(3:26) Negativity on Social Media
(11:35) Subaru Technician Competition
(31:12) Young Technicians’ Impatience
(36:15) Mentoring & Power of a Mentor
(49:37) Flat Rate for Green Technicians
Resources:
WrenchWay's $1,000 Monthly Giveaway
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Arnold
Master Technician, Subaru & Toyota of Corvallis
Past Beyond the Wrench Episode
Connect with us on social:
- YouTube
- TikTok
Veterans who have experience as military technicians offer a unique skill set that can bring significant value to shops and dealerships. In this bonus episode, we cover ways shops can recruit and retain veterans, how to evaluate appropriate pay and skill levels of techs, and offer tips for better communication with veteran techs.
(5:15) Why Recruit Veterans?
(11:02) Assisting with Tools
(26:32) Communicating with Vets
(37:34) Ways to Reach & Recruit Veterans
(50:31) Financial Status Post-Service
Resources:
Refer Schools to WrenchWay to Help Us Reach 1,000 Schools
WrenchWay's Free Solutions for Technicians, Students, and Auto/Diesel Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Scott Jenkins
Regional Fixed Operations Director, Asbury Automotive Group
sjenkins1@asburyauto.com
Roger Gutierrez
Director of Fixed Operations, Biggers Auto Group
rgutierrez@biggerschevy.com
Jim Toussaint
Division Operations Manager, Worldwide Equipment Enterprises, Inc.
jim.toussaint@thetruckpeople.com
Connect with us on social:
- YouTube
- TikTok
Culture is a big buzzword, but what does it actually mean? Dan Bredeson, Founder of Lead Front Consulting LLC and Author of the Amazon Bestseller "Seeds of Culture,” defines culture simply as, “how we do things.” In this episode, Dan breaks down all things culture, explains its historical significance, stresses the importance of building your credibility bank as a new leader, and so much more!
(3:39) Dan’s Background
(20:46) Summarizing Culture
(27:40) New Leadership for a Failing Team
(34:56) Creating a Psychologically Safe Environment
(42:13) Building Credibility as a Leader
(48:58) Climate of Culture
Resources:
WrenchWay's Reverse Job Posts-Anonymously Look for New Technician Jobs
WrenchWay's Shop Memberships-A Better Way to Hire Automotive & Diesel Technicians
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Dan Bredeson
Founder, Lead Front Consulting LLC & Author, "Seeds of Culture"
info@danbredeson.com
Connect with us on social:
- YouTube
- TikTok
Shops need to be more transparent with their technicians about their financial standing, and technicians need better education on financial management and beyond. In this episode, Matt Fanslow, a Diagnostic Technician and Shop Manager at Riverside Automotive, delves into financial transparency and education, explains how positive technicians are the best salespersons for our industry, and offers guidance to technicians looking to discuss challenging topics with their managers.
(2:40) Advocating for Technician Careers
(21:40) Financial Transparency with Technicians
(41:16) Financial Education for Technicians
(49:48) Navigating Challenging Conversations with Management
Resources:
WrenchWay's Solutions for Technicians, Students, & Auto/Diesel Professionals
Enter to Win $1,000 in WrenchWay's Monthly Giveaway
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matt Fanslow
Diagnostic Technician and Shop Manager, Riverside Automotive
Connect on LinkedIn
Connect with us on social:
- YouTube
- TikTok
Arvin Merino, the Service Director of Toyota of Seattle and Honda of Seattle, joins us to discuss the remarkable shop culture within their shops. Arvin explains how listening to shop staff, fostering relationships outside of the shop, and placing a stronger emphasis on staffing and selecting individuals with the right personalities have contributed to the overall growth of their shop culture.
(4:29) Arvin’s Journey in Automotive
(12:37) Listening & Communicating with the Team
(28:09) Building Relationships Outside of the Dealership
(37:16) Managing Different Shop Personalities
(52:53) Flexible Scheduling for Techs
Resources:
Register for TechMission National Happening November 8th, 2023
WrenchWay Local Chapters
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Arvin Merino
Service Director, Toyota of Seattle and Honda of Seattle
arvinm@miller-nicholson.com
Connect with us on social:
- YouTube
- TikTok
Tara Topel joins us to celebrate the 75th anniversary of Topel's Service Center, Inc.! As a Co-Owner of an independent shop and towing center, Tara brings a unique perspective to the table. During the episode, she covers ways in which shops can support schools, emphasizes the importance of encouraging youth to join the trade, and stresses the significance of taking care of your technicians—paving a brighter future for the automotive industry.
(1:59) About Topel’s Service Center
(16:17) Supporting the Community
(27:45) Hiring Youth in the Shop
(33:30) Servant Leadership
(42:18) Communicating with Techs
(48:07) Promoting Technician Careers
Resources:
WrenchWay Shop Membership: A Better Way to Hire Automotive & Diesel Technicians
WrenchWay's $1,000 Monthly Giveaway
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tara Topel
Co-Owner, Topel's Service Center, Inc.
tara@topels.com
Connect with us on social:
- YouTube
- TikTok
This week, we welcome Tom Wozniak, Diesel Technology Instructor at Madison College, and two of his current students, Jacob Breunig and Max Richard. Together, they discuss the importance of having confidence and patience as young technicians, express concerns regarding the future of diesel, and emphasize the need for shops to establish career paths to retain technicians.
(1:26) Guest Backgrounds
(15:09) Applying School Lessons in the Shop
(26:04) Patience & Confidence as Young Techs
(39:46) The Future of the Diesel Industry
(42:54) Setting a Career Path for Technicians
(53:40) Skill Expectations for New Techs
Resources:
Register for TechMission National - November 8th, 2023
WrenchWay's Free Solutions for Technicians, Students, and Industry Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Tom Wozniak
Diesel Technology Instructor, Madison College
TWozniak@madisoncollege.edu
Jacob Breunig
Diesel Student, Madison College
jsbreunig1@madisoncollege.edu
Max Richard
Diesel Student, Madison College
mrichard3@madisoncollege.edu
Connect with us on social:
- YouTube
- TikTok
Brandon Steckler, Technical Editor at Motor Age Magazine, takes us on a unique voyage through his automotive career. Moving from a technician role to becoming an instructor and eventually an author has provided Brandon with valuable industry insights. In this episode, he covers how to enhance our technician certification system, ways to gain a deeper understanding of younger technicians, and discusses the significant shortage of educators.
(4:48) Teaching in the U.K.
(15:22) U.S. Certifications vs. U.K. Certifications
(37:24) Correcting the Instructor Shortage
(48:39) Patience With Young Technicians
Resources:
WrenchWay's Free Solutions for High Schools & Post-Secondary Programs
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Brandon Steckler
Technical Editor, Motor Age Magazine
bsteckler@endeavorb2b.com
Sponsor:Since 2015, Fullbay has made life easier for pretty much everyone who works in commercial diesel repair shops. Techs are more efficient and productive, parts managers can keep an eye on inventory, and owners can see exactly what’s going on in the shop at any given time—from just about anywhere.
What does all that mean? Well, Fullbay’s improved workflow leads to more vehicles being worked on—which means more revenue for your shop. And that revenue is easier than ever to collect; you can send estimates with the click of a button.
Shop customers also tend to be big fans of Fullbay—and not just because features like Fullbay Payments and Fleet Payments make it easy for them to settle up. They can authorize work, receive text message updates as work proceeds, and reach out to the shop with questions through their own portal.
Want to learn more about Fullbay? Head to Fullbay.com/wrenchway!
Connect with us on social:
- YouTube
- TikTok
Allen Turner, Owner of Allen Turner Automotive Group, believes the most important people in his dealerships are his technicians. In this episode, we explore how Allen’s passion for automotive began, what a good shop culture looks like, and how he has grown his own roster of technicians.
(1:06) Allen’s Passion for Automotive
(10:49) Prioritizing Technicians
(24:48) Good Shop Culture
(40:41) Growing Your Own
(54:22) Technician Mentorship
Resources:
WrenchWay Local Chapters
WrenchWay Shop Memberships
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Allen Turner
Owner, Allen Turner Automotive Group
allenturner@bellsouth.net
Connect with us on social:
- YouTube
- TikTok
Tracey Hicks, Automotive Instructor at Frederick County Public Schools, gives us an inside look at what it’s like to build a high school auto program while gaining industry relationships. Tracey discusses the benefits of working with past graduates, the impact of industry support on his program, and the need to introduce trades to kids at a young age.
(2:38) Tracey’s Teaching Journey
(14:12) Benefits of Being Involved with Alumni
(20:47) Positive Influence of Industry Support
(30:08) Running Effective Advisory Committee Meetings
(41:08) Introducing Industry at a Young Age
Resources:
WrenchWay's Free Solutions for Schools
WrenchWay's $1,000 Monthly Giveaway
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tracey Hicks
Automotive Instructor, Frederick County Public Schools
Tracey.Hicks@fcps.org
Connect with us on social:
- YouTube
- TikTok
David Mortlock, the Fixed Ops Director at Sheppard Auto Group, understands the importance of building relationships with his technicians. In this episode, David covers how to manage your P&L statement while growing and keeping techs happy, the importance of getting to know your techs and their goals, and the need to prioritize the technician and service advisor relationship.
(16:55) Treating Technicians Right
(20:59) Developing Technician Career Paths
(33:42) Managing P&L While Growing Techs
(41:49) Better Explaining Pay Structures
(50:09) Technician and Service Advisor Relationship
Resources:
Register for a TechMission Local Event
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
David Mortlock
Fixed Ops Director, Sheppard Auto Group
David.Mortlock@sheppardmotors.com
Connect with us on social:
- YouTube
- TikTok
Small but mighty, Madison Andrews, a technician at Group 1 Automotive, doesn't let her gender, size, or age stop her from excelling as a strong technician in the shop. In this episode, Madison discusses her automotive career, the impact good mentors can have on technicians, and what it's like being a female in the industry.
(1:22) Madison’s Journey in Automotive
(11:44) Joining Toyota’s T-TEN Program
(28:50) Building Trust as a Young Tech
(38:15) Having & Creating Positive Mentor Relationships
(52:31) Importance of a Defined Career Path
Resources:
Register for a TechMission Local Event
WrenchWay's Free Solutions for Technicians & Students
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Madison Andrews
Toyota Technician, Group 1 Automotive
Connect on LinkedIn
Connect with us on social:
- YouTube
- TikTok
Shops know the importance of working with local schools, and schools need support from industry—yet there is a disconnect. During this bonus episode, we dive into how shops can better grow their relationships with schools, the benefits of working with schools early on, and the importance of setting the right expectations for young technicians.
(5:58) How Industry Currently Supports Schools
(10:44) Positive Impact of Working with Schools
(21:45) #1 Tip for Shops: Show Up
(32:43) Setting a Career Path for Young Techs
(40:14) Choosing the Right Techs as Mentors
(43:34) Communication Between Shops & Schools
Resources:
Register to Attend WrenchWay's TechMission Local Events
WrenchWay's Free Solutions for Schools
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Lindsey Trett
Director of Talent Acquisition, Walser Automotive Group
ltrett@walser.com
Brad Walker
Automotive Department Chair & Professor of Automotive Technology, Oklahoma City Community College
bwalker@occc.edu
Tara Topel
Owner, Topel’s Service Center
tara@topels.com
Randy Golding
Automotive Instructor, West-MEC
randy.golding@west-mec.org
Connect with us on social:
- YouTube
- TikTok
The popularity of merging and selling shops has really grown within the last decade. It can be a scary process for shop owners and their employees, but that is where Cole Strandberg, Principal at FOCUS Investment Banking, and his team come in. Tune into this episode to learn how to attract buyers to your shop and get educated on the merger and acquisition process.
(7:20) The M&A Process
(14:26) Guiding Staff During Shop Sale
(19:43) How to Attract Buyers
(32:25) KPIs to Focus On
(39:24) Importance of Proper Communication
Resources:
Register for TechMission Local Events
Join a WrenchWay Local Chapter
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Cole Strandberg
Principal, FOCUS Investment Banking
cole.strandberg@focusbankers.com
Connect with us on social:
- YouTube
- TikTok
Adam Bryant, Shop Foreman of Enxing Kia, makes his second appearance on Beyond the Wrench this week! In this episode, Adam provides simple shop tasks young technicians can do to help make a positive impression. He also discusses why it is important to have confidence as a young tech and shop benefits to look for when seeking employment.
(16:04) Simple Tasks to Increase Shop Efficiency
(24:19) Be Patient & Confident
(38:21) Shops Investing in Their People
(42:15) Pressure & Expectations of Young Techs
(53:39) Be Aware of Tool Debt
Resources:
Submit Your Nominations for WrenchWay Awards
WrenchWay Loneliest Number
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Adam Bryant
Shop Foreman, Enxing Kia
Connect on LinkedIn
Connect with us on social:
- YouTube
- TikTok
Stephanie Stanke, Owner of Wooster's Garage, brings a fresh perspective in this week’s episode on how our industry can address one of its most significant shortcomings—the technician shortage. Stephanie discusses the importance of collaborating with local youth and schools, how she has built alliances with her competitors, and ways the industry can attract more female technicians.
(2:07) Stephanie’s Automotive Career
(12:56) Getting Involved with Local Schools
(29:27) Industry Losing Its Best People
(33:52) Working with Other Shops
(45:12) Changing the Industry’s Perception
(56:47) Attracting More Female Technicians
Resources:
WrenchWay TechMission Local Events
WrenchWay Shop Memberships
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Stephanie Stanke
Owner, Wooster's Garage
stephanie@woostersgarage.com
Connect with us on social:
- YouTube
- TikTok
As a shop manager or owner, it is crucial to establish effective communication and build relationships with your technicians. As a Commercial Supervisor of James Matthews Ford, Jon Boyd understands this task better than most. During this episode, Jon shares how he manages his diverse team and discusses ways shops can improve their technicians’ lives.
(1:46) Jon’s Career
(12:22) Getting Honest Feedback from Employees
(29:52) Responsibility of Communication
(37:09) Becoming a Trusted Leader
(41:46) Ways to Improve Techs’ Lives
Resources:
Submit Your Nominations for WrenchWay Awards
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jon Boyd
Commercial Supervisor, James Matthews Ford
Connect on LinkedIn
Connect with us on social:
- YouTube
- TikTok
In this bonus episode, we replay a recent WrenchWay roundtable discussion about flat rate. Our panelists Russel Wickham from Country II and Jon Boyd from James Matthews Ford, LLC. engage in conversation about their opinions on flat rate and how it’s impacting the industry. They also give advice on how to improve the flat rate system along with more insight on how flat rate impacts technicians.
(7:11) Experiences with Flat Rate
(13:08) What Does Flat Rate Mean?
(22:04) The “Why” Behind Flat Rate
(31:04) Flat Rate’s Impact on Technicians
(39:50) How to Improve the Current Flat Rate System
(50:45) How to Openly Talk About Flat Rate
Resources:
WrenchWay TechMission Local Events
WrenchWay Solutions for Technicians & Industry Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Russel Wickham
Technician, County II
Follow Russel on LinkedIn
Jon Boyd
Commercial Supervisor, James Matthews Ford, LLC.
Follow Jon on LinkedIn
Connect with us on social:
- YouTube
- TikTok
Danny Combs, Founder of Teaching the Autism Community Trades (TACT) and father of an autistic child, explains the common misunderstandings of autism and how his team is teaching autistic kids technical skills so they can have a career in skilled trades.
Danny’s passion that he has for his students, the autism community, and skilled trades is truly unmatched. You don’t want to miss this episode and all the great things TACT is accomplishing!
“Anybody that wants to come here and learn has that opportunity.” - Danny Combs, Founder of Teaching the Autism Community Trades (TACT)
(5:00) About Autism
(11:48) Common Misunderstandings of Autism
(27:48) Building and Growing TACT
(36:11) Training, Curriculum, & Safety
(51:08) Communicating with Autistic Employees
Resources:
WrenchWay TechMission Local Events
WrenchWay Free Solutions for Schools
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Danny Combs
Founder, Teaching the Autism Community Trades (TACT)
danny@buildwithtact.org
Connect with us on social:
- YouTube
- TikTok
In this episode, Jay Goninen is joined by Mark Wilson, Co-Founder & CEO, and Sara Kerwin, Director of Marketing at WrenchWay, to discuss the unfiltered truth about WrenchWay’s three-year journey in the automotive & diesel industry. The team discusses lessons they’ve learned, changes they’d like to see in the industry, and some hard truths that shops and dealers need to hear. Plus, they give some shoutouts to some industry all-stars.
(5:48) WrenchWay’s Special Limited Time Pricing
(26:23) Biggest Industry Frustration
(37:30) How WrenchWay Has Made a Difference
(41:49) Industry All-Star Shoutouts
(48:56) Future of Technician Recruiting
(55:53) Projection of the Industry & WrenchWay
Resources:
TechMission Local Events
WrenchWay Shop Membership
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Mark Wilson
CEO & President, WrenchWay
mark@wrenchway.com
Sara Kerwin
Director of Marketing, WrenchWay
sara@wrenchway.com
Connect with us on social:
- YouTube
- TikTok
Jason Olinger, Lead Automotive Technician at Gwatney Chevrolet is back on Beyond the Wrench! In this week’s episode, Jason explains how he has helped build and grow his shop’s apprenticeship program and shares key lessons he has learned along the way.
(7:27) Starting an Apprenticeship Program
(18:59) Choosing Mentors & Curriculum
(25:45) Exploring Different Teaching Methods
(37:31) Quarterly Check-ins
(49:01) Vetting Out Good Apprentices
Resources:
WrenchWay Local Chapters
WrenchWay Loneliest Number Game - $1,000 Giveaway
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jason Olinger
Lead Automotive Technician, Gwatney Chevrolet
Follow Jason on TikTok
Connect with us on social:
- YouTube
- TikTok
Get ready for a jam-packed episode where we talk about the secret weapon of technicians: Communication! Join us as we chat with Zach Espinosa, Automotive Technician at Dolan Toyota. We talk about how he has mastered the skill of communication, the importance of face-to-face interactions with technicians, and how we need to build a technician community.
(2:53) Zach’s Career Progression
(16:53) Communication in the Shop
(28:17) Techs Talk About Pay
(35:41) Importance of Networking Outside of the Shop
(50:09) Shortfalls of Technician Surveys
(57:31) Building a Technician Community
Resources:
TechMission Local Events
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Zach Espinosa
Automotive Technician, Dolan Toyota
Connect with Zach on LinkedIn
Connect with us on social:
- YouTube
- TikTok
In this bonus episode, we replay our previous roundtable discussion on flexible scheduling in shops. Our panelists, Arvin Marino from Toyota Seattle and Crystal Terrell from Leonard Bus Sales, Inc., explain how effective communication and culture in your shop can create flexible scheduling opportunities. They also discuss the future of flexibility and give tips on how shops can adjust to flexible scheduling.
(5:11) Overview of Flexible Scheduling Types
(16:06) Technician Feedback on Flex Scheduling
(32:17) Importance of Shop Culture
(40:38) Productivity & Crowding
(50:29) Future of Flexibility
(53:42) How Shops Can Set Up Flexible Scheduling
Resources:
WrenchWay Shop Membership
WrenchWay Solutions for Technicians, Service Advisors, Students, and other Industry Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Arvin Merino
Service Director, Toyota of Seattle
arvinm@toyotaofseattle.com
Crystal Terrell
Human Resources Manager, Leonard Bus Sales, Inc.
cterrell@leonardbus.com
Connect with us on social:
- YouTube
- TikTok
Houman “HK” Kashanipour, CEO & President of Alliant Power, joins us to talk about the changes and growth diesel shops are facing. HK also discusses the changes Alliant Power has gone through, what it will take to attract future diesel technicians, and how dealers can stay profitable while the industry changes.
(1:32) Growing & Serving Customers
(10:46) Rebranding Alliant Power
(18:06) Keeping Up With Trends
(32:50) Attracting Future Diesel Techs
(49:17) Creating a Strong Foundation for Change
Resources:
WrenchWay Reverse Job Posts
WrenchWay Local Chapters
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Houman “HK” Kashanipour
CEO & President, Alliant Power
hkashanipour@alliantpower.com
Connect with us on social:
- YouTube
- TikTok
In this week’s episode, Jon Olstad from Walser Polar Chevrolet explains lessons he learned as he went from technician to team lead at the dealership where he has been working for 20+ years. Jon also offers interview advice, provides ways technicians can have a growth mindset, and talks about how he mentors his peers.
(1:08) Creating a Team Between Parts & Service
(8:17) Two-Sided Technician Interviews
(24:17) From Technician to Team Lead
(47:12) Growth Mindset
(52:16) Leading Your Peers
Resources:
Refer Your Friends to WrenchWay & Earn Free T-Shirts (Offer ends June 30, 2023)
WrenchWay's Solutions for Technicians, Service Advisors, Students, and Other Industry Professionals
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jon Olstad
Technician Team Lead, Walser Polar Chevrolet
jolstad@walser.com
Connect with us on social:
- YouTube
- TikTok
Host an art gallery at the shop, get food trucks, or even put on a jazz festival!
Shop owners and managers, take your solution-seeking personality of fixing cars and add a community element to your business. In this week’s episode, Frank Leutz who is the Founder of Desert Car Care and Founder & Host of WrenchNation, talks about how to get creative, select a budget, and choose themes to turn your shop into a destination for local events.
(13:12) Importance of a Coach
(20:40) Making Your Shop a Destination
(36:14) Types of Themes & Events
(42:50) Event Planning & Budgeting
(59:25) Hiring a Publicist for Brand Reach
Resources:
Event Planning Resources:
- Event Planning Ideas for Your Shop
- Guide to Event Planning
Refer Your Friends to WrenchWay & Earn Free T-Shirts (Offer ends June 30, 2023)
WrenchWay Shop Membership
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Frank Leutz
Founder, Desert Car Care and Founder & Host, WrenchNation
frank@desertcarcare.com
Connect with us on social:
- YouTube
- TikTok
There are a lot of gaps in the industry regarding pay, culture, and more that are affecting our ability to attract the next generation of technicians.
In this episode, John Fallows, Industry Development Specialist at the School District of Philadelphia, shares what his students are facing when entering the industry, ways shops can better structure their internship programs, and how he has built credibility with his students.
(8:56) Gaining Credibility with Students
(12:25) Future of Post-Secondary Programs
(22:03) Importance of Shop Culture
(31:43) Pay Gaps
(47:49) Structuring Shop Internship Programs
Resources:
Refer your friends to WrenchWay and earn free t-shirts! Learn more.
Promoting and improving technician careers in local communities. Learn more about WrenchWay Local Chapters.
Help us reach 1,000 schools on WrenchWay. Refer a school or check out our website.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
John Fallows
Industry Development Specialist, School District of Philadelphia
jfallows@philasd.org
Connect with us on social:
- YouTube
- TikTok
Employees need the shop and the shop needs employees. Simple as that, right?
In this week’s episode, Fred Gestwicki Jr, President of Fix-it With Fred, LLC, gives examples on the benefits of being flexible with your staff, explains the importance of understanding your employee’s point of view, and shares a number of management stories from over the years.
(5:22) How Recruiting Has Changed
(22:57) Bettering Technician Relationships
(36:35) Types of Owners
(51:17) Building a Top Team
Resources:
Now you have more time to snag free t-shirts! Learn more.
Enter to win $1,000 in WrenchWay’s Loneliest Number Game. Learn more.
Check out Fred in other content:
- The Importance of Video for Recruiting Technicians
- How to Conduct Successful Technician Performance Reviews
- Technician Career Development and Training
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Fred Gestwicki Jr,
President, Fix-it With Fred, LLC
fixitwithfred@gmail.com
Connect with us on social:
- YouTube
- TikTok
William (Bill) Demaree who is the Corporate Director of Fixed Operations at Tom Wood Group joins us on this week’s episode to walk us through his journey in automotive. He also discusses how his group prioritizes their core values and different ways to recruit shop employees.
“You have to find talent where they’re at.” - Bill Demaree, Tom Wood Group
(1:00) Bill’s Career in Automotive
(13:14) Importance of Patience
(22:44) Knowing Your Core Values
(39:25) Employee Career Plans & Pay
(48:35) Recruiting Differently
Resources:
Now you have more time to snag free t-shirts! Learn more.
Access to better data, connect with schools, and improve your technician hiring and retention. WrenchWay Shop Membership.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Bill Demaree
Corporate Director of Fixed Operations, Tom Wood Group
william_demaree@tomwood.com
Connect with us on social:
- YouTube
- TikTok
Victoria Thomas, CFO & Co-Owner of Kellymoss Inc. joins us on this week’s episode to discuss the growth that comes from failure and having the right mindset. Victoria and host, Jay Goninen, also cover the lack of women in automotive, the value of telling your story, and how to overcome the financial barrier of motorsports to get started in racing.
(1:51) Victoria’s Background
(16:03) The Story of Kellymoss Inc.
(27:38) Growth That Failure Causes
(45:03) Lack of Women in Automotive
(57:02) Future of Motorsports
Resources:
Refer your industry friends to WrenchWay and earn free t-shirts. Learn more.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Victoria Thomas
CFO & Co-Owner, Kellymoss Inc.
victoria@kellymoss.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
Warning: This podcast covers topics that may be intense to some listeners. Viewer discretion is advised.
Are you happy as a technician? Why or why not? Is it your work environment or personal life affecting your happiness?
In this week’s episode, Joshua Taylor who is the Founder of Wrench Turners Online and Just Work Hard Consulting, dives deep into the mental wellness of technicians. Joshua shares data he has gathered from technician wellness surveys, explains the true costs anxiety can have on the shop, and the value of listening to technicians.
(1:39) Joshua’s Background
(18:05) High-Value Leaders
(27:31) Costs of Anxiety
(38:40) Wellness Survey Results
(48:03) Objective vs. Subjective Decisions
Resources:
Refer your industry friends to WrenchWay and earn free t-shirts. Learn more.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joshua Taylor
Founder, Wrench Turners Online & Just Work Hard Consulting
joshua@justworkhard.com
Sponsor:
Truck Country & Stoops is the largest family-owned and operated freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Connect with us on social:
- YouTube
- TikTok
We hear a lot of shops say, “For insurance reasons, my shop can’t hire workers who are under 18-years-old.” Our response to them is usually, “Are you sure?”
In this week’s podcast, Matthew White who is the Bureau Director at the Wisconsin Department of Workforce Development, educates us on how easy it can be to hire youth apprentices, and offers useful employment resources for shops and employees.
(1:37) Matthew’s Role & Background
(12:37) Employment Resources for Shops
(28:38) Myths & Processes for Hiring Workers Under 18
(46:06) Benefits of Implementing Youth Apprenticeships
(54:51) Minors Using Hoists/Lifts
Resources:
Refer your industry friends to WrenchWay and earn free t-shirts. Learn more.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matthew White
Bureau Director, Wisconsin Department of Workforce Development
MatthewP.White@dwd.wisconsin.gov
Sponsor:
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Connect with us on social:
- YouTube
- TikTok
Andrew Batenhorst, Body Shop Manager at Pacific BMW, brings progressive thinking to the collision repair industry. In this episode, hear how he is going above and beyond to improve the industry, the ways he keeps in touch with his staff, and how he introduced meditation at the shop.
(6:29) Andrew’s Background
(13:08) Struggling to Find Talent
(24:34) Keeping Staff Happy
(38:07) Meditating at the Shop
(45:27) Manager & Technician Relationships
(57:42) Future of the Collision Industry
Help us reach 1,000 Schools on WrenchWay. Refer a school by emailing info@wrenchway.com or checking out our website.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Andrew Batenhorst
Body Shop Manager, Pacific BMW
andrewbatenhorst@pacificbmw.com
Sponsor:
Fullbay makes life easier for just about everyone in the shop. Its streamlined workflow helps boost tech efficiency and productivity, meaning more vehicles (and more revenue) can roll into the shop. Shop customers are big fans of their software, too, because it gives them their own portal to authorize work, see how things are going, and even communicate with the shop.
Guess what? Owners love Fullbay, as well—but not only because it lets them see how things are going during a day at the beach. The app makes it easy for them to send estimates and invoices. And with Fullbay Payments and Fleet Payments, they’ve made it easier than ever for your customers to pay those invoices.
Want to learn more about Fullbay? Head to Fullbay.com/wrenchway!
Connect with us on social:
- YouTube
- TikTok
Craig Tomczyk, the Auto/Diesel Technician at FirstGroup America, gets technical in this week’s episode. Listen in as he breaks down his career, covers the importance of understanding and bettering your operational knowledge, discusses his diagnostic process, and much more.
(1:28) Craig’s Journey to Becoming a Technician
(13:07) Importance of the Theory of Operation
(21:42) Steps in the Diagnostic Process
(32:58) Using Schematics
(49:47) The Value in Failing
Resources:
WrenchWay’s Solutions for Technicians
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Craig Tomczyk
Auto/Diesel Technician, FirstGroup America
tomczykcraig@gmail.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
Kathleen’s drive and passion are contagious in this week’s episode! Tune in to hear Kathleen Long, Chief Revenue Officer at RepairPal, cover the positive impact of being transparent with your technicians, the true value of networking, and the importance of investing and measuring your business correctly.
(3:03) Kathleen’s Background
(12:48) Definition of Networking
(26:20) Shops Investing in Their Business
(43:36) Building Trust & Communication
(53:06) Future of Shop Leadership
Resources:
WrenchWay’s Solutions for Shops
Hear more from Kathleen:
7 Secrets to a Successful Auto Repair Shop
TechMission 22
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Kathleen Long
Chief Revenue Officer, RepairPal
kathleen@repairpal.com
Sponsor:
WyoTech is one of the nation’s leading automotive, collision, and diesel training schools found in the heart of the Rocky Mountains.
With hands-on training 8 hours a day, 5 days a week, their graduates are career-ready in 9 months!
WyoTech offers 3 core programs in automotive, diesel, and collision. WyoTech also offers 6 specialty programs in High-Performance Power Trains, Trim and Upholstery, Advanced Diesel, Applied Service Management, Street Rod, and Chassis Fabrication. Countless opportunities for students to work with their hands, never online.
Check out WyoTech in Laramie, Wyoming by visiting WyoTech.edu
WyoTech starts students four times a year allowing many opportunities for students to start their careers in the trades.
America is built on the trades and needs skilled technicians now! WyoTech is the place to get the training you need for the jobs America needs TODAY.
Know your brand. Forge your path. WyoTech.edu
Connect with us on social:
- YouTube
- TikTok
Should shops pay technicians for their inspection time? Tune into this week’s episode to hear Murray Voth, President of RPM Training, answer the “tough” questions, discuss what it means for your shop to be a thought influencer in the community, and cover the importance of identifying your strengths and weaknesses.
(7:57) Identifying Strengths & Weaknesses
(14:15) Thought Influencing
(23:56) Fear of Training Technicians
(35:50) Paying Technicians for Inspection Time
(55:44) History of Being a Technician
Resources:
WrenchWay Local Chapters
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Murray Voth
President, RPM Training
murrayvoth@rpmtraining.net
Sponsor:
Since 1965, Universal Technical Institute has trained thousands of students to pursue their dreams.
If you want to train for an exciting career in transportation, skilled trades, or energy…UTI may be the school for you.
You’ll learn how to work with tools and equipment from some of the world’s top brands, like BMW, Ford, General Motors, Daimler (DIME-LER) Trucks and more…that’s why many of these brands recruit UTI grads when hiring. PAUSE
Develop your skills in state-of-the-industry labs. Train in a blended learning format designed to mirror the industry.
You can graduate in less than a year. And their career services department is here to support grads as they launch their careers.
UTI has a national reputation, with a variety of programs to choose from at campuses across the country. You’ll learn the skills you need in a hands-on environment that doesn't feel like a traditional school.
See how you can get started today.
Disclaimer: Some programs may require longer than one year to complete. UTI is an educational institution and cannot guarantee employment or salary.
Connect with us on social:
- YouTube
- TikTok
As the Owner of Auto Express of Hamilton, Josh Sellers has grown a lot and is still growing from his experiences. Tune into this episode to hear some lessons he has learned during customer interactions, find out the importance of listening to your staff and peers, and gain tips for building an amazing shop culture.
(6:44) Learning from Other Shops
(16:47) Good Shop Culture
(36:51) Evolving into a Great Place to Work
(45:39) Listening to Your Staff
Resources:
Auto Express of Hamilton on WrenchWay
Help us reach 1,000 Schools on WrenchWay. Refer a school by emailing info@wrenchway.com or checking out our website.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Sellers
Owner, Auto Express of Hamilton
js@autoexpressofhamilton.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
The workforce has changed since generation “why” grew up and stopped conforming to yesterday’s habits. Eric Chester, Founder of The Center for Work Ethic Development and author of several leadership books, understands this more than most. Listen in on this episode to learn more about what it means to be relentlessly recruiting, how to evolve your shop with the changing workforce, and much more!
(1:26) Eric’s Background
(6:50) Evolving Workforce
(23:28) Becoming Fully Staffed
(37:45) Fishing vs. Hunting
(45:34) Always be Recruiting
Resources:
WrenchWay School Connect
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Eric Chester
Founder, The Center for Work Ethic Development
eric@ericchester.com
Sponsor:
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Connect with us on social:
- YouTube
- TikTok
From starting out with a career in journalism to now being a technician, Russell Wickham has had a unique journey. In this episode, Russell breaks down his career path, stresses the importance of having a positive attitude, and offers his advice to shops that are struggling to recruit technicians.
(6:26) Certified Tech vs. Experienced Tech
(12:37) Russell’s Background
(29:57) Raises & Performance Reviews
(38:01) Importance of a Positive Attitude
(51:17) Advice to Shops Recruiting Techs
Resources:
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Russell Wickham,
Technician, Country II
wickhamizer@yahoo.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
Not only do we need more technicians in the industry, but there is also a massive shortage of females working in automotive. In this week’s episode, we are joined by Jessica Toliuszis, Chair of Women in Auto Care, to discuss tips for managing female technicians, barriers to entry in the industry for females, and much more.
(5:21) Jessica’s Career Path
(11:14) Automotive Industry & Attracting Females
(23:50) Barriers for Females in Auto
(35:29) Attracting Young Talent to Independent Shops
(44:31) Managing Female Technicians
Resources:
Join us for our roundtable, Celebrating Women in Wrenching
Enter to Win $1,000 by playing WrenchWay's Loneliest Number game
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jessica Toliuszis
Chair, Women in Auto Care
jessica.toliuszis@highlinewarren.com
Sponsor:
Truck Country & Stoops is the largest family-owned and operated freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Connect with us on social:
- YouTube
- TikTok
Purchasing insurance is a complex need that the average shop owner doesn’t know enough about in order to make informed decisions.
Tune into this week’s episode as Robert Steele, Founder & CEO of IGO Benefits, shares stories of his time in the NFL, talks about how he got a woman out of $600,000 in medical debt, and how he is helping shops make better insurance decisions.
(2:29) Robert’s Background
(14:55) Life Check-in Moment
(21:09) Worthy of Your Signature & Time
(32:47) Helping Independent Shops with Insurance
(47:02) Medical Debt
Resources:
Help us reach 1,000 Schools on WrenchWay. Refer a school by emailing info@wrenchway.com or checking out our website.
Check out our roundtable, Best Practices for Working with Schools.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Robert Steele
Founder & CEO, IGO Benefits
igobenefits@gmail.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
Racing is more than going fast and turning left. Students can gain real-life experience and technical skills by racing and being a part of a racing team.
Jonathan Eckelberg, Director of the High School Racing Association (HSRA), understands the benefits of auto racing and has taken his family’s passion and career of racing to the next level. In this week’s episode, learn about HSRA’s mission to grow the number of youth auto racers and the positive effects their organization has had on the auto industry.
(1:31) About HSRA
(10:17) Racing Risk & Skill Misconceptions
(26:39) How Shops Can Help Young Racers
(36:39) Future Growth of the HSRA
(43:19) Auto Racing as a Lettered Sport
Resources:
WrenchWay School Connect
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jonathan Eckelberg
Director, High School Racing Association (HSRA)
jon@highschoolracing.org
Sponsor:
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Connect with us on social:
- YouTube
- TikTok
Few technicians make the hard leap to shop owner. In this week’s episode, Gabriel Christian, Owner of Import Performance Auto Repair, walks us through his journey from technician to owner, discusses lessons he has learned while being in the industry, and stresses the impact of a good service advisor.
(1:13) Gabe’s Background
(10:06) Engineer & Car Manufacturer Appreciation
(21:36) Lessons Learned as a Tech
(36:05) Early Management Training
(48:46) Technician Consistency & Efficiency
Resources:
WrenchWay Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Gabriel Christian
Owner, Import Performance Auto Repair
gabe@importperformanceusa.com
Sponsor:
Fullbay makes life easier for just about everyone in the shop. Its streamlined workflow helps boost tech efficiency and productivity, meaning more vehicles (and more revenue) can roll into the shop. Shop customers are big fans of their software, too, because it gives them their own portal to authorize work, see how things are going, and even communicate with the shop.
Guess what? Owners love Fullbay, as well—but not only because it lets them see how things are going during a day at the beach. The app makes it easy for them to send estimates and invoices. And with Fullbay Payments and Fleet Payments, they’ve made it easier than ever for your customers to pay those invoices.
Want to learn more about Fullbay? Head to Fullbay.com/wrenchway!
Connect with us on social:
- YouTube
- TikTok
The same shop management and technician recruiting strategies that were used 30 years ago don’t work like they used to. In this episode, David Cuene, Managing Partner at Broadway Automotive, joins us to discuss several topics, including taking care of your team, adapting to changes in the industry, and more.
(1:27) David’s Background
(7:54) Reevaluating Shop Culture
(22:23) Shifts in the Industry
(31:42) Technician Hiring & Pay
(42:56) Managing Young Technicians
Resources:
Help us reach 1,000 Schools on WrenchWay. Refer a school by emailing info@wrenchway.com or checking out our website.
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
David Cuene
Managing Partner, Broadway Automotive
dcuene@broadwayautomotive.com
Sponsor:
Don’t lose work - Today’s tech-savvy consumers value instant gratification so they start their searches for service and repair on their computers and smartphones. Did you know that 81% of consumers do online price comparisons before, during, AND after they have already authorized the work?
Gain these customers by becoming RepairPal Certified. RepairPal will introduce you to new customers through repairpal.com. the largest site for auto repair, and through the recommendation of their partners like USAA, CarMax, and Consumer Reports. They also help you with customer retention by providing an independent 3rd party quality and satisfaction certification, and proof of fair prices with their best-in-class estimator.
Don’t get left behind! Head on over to repairpal.com and set up a call to learn more. When you sign up, you’ll get 1 month of service free.
Connect with us on social:
- YouTube
- TikTok
When setting a goal, the path to achieving it can be a daunting task that can often derail the outcome. In this episode, Darin Damron, SE Regional Vice President at Jasper Engines & Transmissions, breaks down goal setting, mind mapping, and explains the positive journey of achieving goals.
(2:13) Goal Importance
(8:38) Mind Mapping
(18:54) Power of “Your Why”
(27:03) Positive Mindset
(41:51) Building Relationships & Legacy
Resources:
Learn more about WrenchWay's Weekly $1,000 Giveaway - Loneliest Number
Download the free WrenchWay mobile app:
App Store
Google Play
Darin's last Beyond the Wrench episode: How Technicians Can Develop Strong Habits
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Darin Damron
SE Regional Vice President, Jasper Engines & Transmissions
Darin.Damron@jasperengines.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
Scholarships lessen students’ financial burden when paying for school. Tune in as Janet Smail, Executive Director of The Hourglass Foundation, covers scholarship criteria, tips for writing scholarship essays, and the various journeys available in the automotive industry.
(1:32) Janet’s Background
(12:06) Scholarship Funding
(19:00) How Students Qualify for Scholarships
(24:25) Selecting Scholarship Criteria
(35:27) Writing Scholarship Essays
(45:15) Perception of the Trades
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Janet Smail
Executive Director, The Hourglass Foundation
jsmail@thehourglassfoundation.org
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
We know obtaining ASE certifications can be challenging. Josh Arnold, Master Technician, Toyota of Corvallis joins us to discuss the value of ASE certifications, conquering test anxiety, and how to prepare for an ASE test.
(1:52) Value of ASE Certifications
(8:55) ASE Test Anxiety & Pressure
(27:55) Shop Support on ASE Testing
(33:20) Preparing for an ASE Test
(41:55) Coaching Others on ASE Tests
Resources:
Learn more about Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Arnold
Automotive Technician, Toyota of Corvallis
kickstart128@gmail.com
Sponsor:
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Connect with us on social:
- YouTube
- TikTok
This generation of technicians learns differently. Tina Zwolinksi, CEO & Founder, skillsgapp, shares her knowledge on how gamification can engage the younger generation and attract them to technician careers.
(1:02) Guest Background
(3:12) Defining and Communicating with Gen Z
(17:12) Embracing the Digital World
(23:01) What is Gamification?
(33:29) Familiarizing Young Kids with the Industry
(52:11) skillsgapp Gamification
Resources:
Play the Loneliest Number
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tina Zwolinksi
CEO & Founder, skillsgapp
tinaz@skillsgapp.com
Sponsor:
WyoTech is one of the nation’s leading automotive, collision and diesel training schools found in the heart of the Rocky Mountains.
With hands on training 8 hours a day, 5 days a week, their graduates are career ready in 9 months!
WyoTech offers 3 core programs in automotive, diesel and collision. WyoTech also offers 6 specialty programs in High Performance Power Trains, Trim and Upholstery, Advanced Diesel, Applied Service Management, Street Rod, and (CHAS-EE) Chassis Fabrication. Countless opportunities for students to work with their hands, never online.
Check out WyoTech in Laramie, Wyoming by visiting WyoTech(dot)e-d-u
WyoTech starts students four times a year allowing many opportunities for students to start their career in the trades.
America is built on the trades and needs skilled technicians now! WyoTech is the place to get the training you need for the jobs America needs TODAY.
Know your brand. Forge your path.
Connect with us on social:
- YouTube
- TikTok
To make an impact as a leader, build trust within your team. Jen Ellestad, Fixed Operations Director of Zimbrick Fish Hatchery Road in Madison, Wisconsin explains the importance of building trust, communication styles, and finding the right people for your shop.
(2:17) Guest Background
(16:06) Challenges When Communicating with a Big Team
(21:00) Getting Good People into the Shop
(26:24) Technician and Service Advisor Relationship
(33:51) Challenges in Recruiting
(44:32) Evolution of the Industry
(54:03) Building a Cool Brand
Resources:
Learn more and check out Shop Talk
Watch Jen's Session of TechMission
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jen Ellestad
Fixed Operations Director, Zimbrick Fish Hatchery Road
jennifer.ellestad@zimbrick.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Connect with us on social:
- YouTube
- TikTok
The best thing a dealership can do is create a place of employment technicians want to work at. Ed Roberts, Chief Operations Officer, Bozard Ford Lincoln is back on the podcast to discuss how to create a strong employer brand, finding the right personalities for a shop, changes in the industry, and so much more!
(1.07) Guest Background
(6:23) Being a Brand Techs Want to Work For
(10:56) Technician Satisfaction
(17:01) Finding the Right Personality
(23:30) Creating a Comfortable Environment
(29:43) Showing a Successful Career Path
(34:41) Creating a Strong Employer Brand
(42:26) Changes in the Future of the Industry
Resources:
Check out WrenchWay Tops Shops
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Ed Roberts
Chief Operations Officer, Bozard Ford Lincoln
eroberts@bozard.com
Sponsor:
Don’t lose work - Today’s tech-savvy consumers value instant gratification so they start their searches for service and repair on their computers and smartphones. Did you know that 81% of consumers do online price comparisons before, during, AND after they have already authorized the work?
Gain these customers by becoming RepairPal Certified. RepairPal will introduce you to new customers through repairpal.com. the largest site for auto repair, and through the recommendation of their partners like USAA, CarMax, and Consumer Reports. They also help you with customer retention by providing an independent 3rd party quality and satisfaction certification, and proof of fair prices with their best-in-class estimator.
Don’t get left behind! Head on over to repairpal.com and set up a call to learn more. When you sign up, you’ll get 1 month of service free. That’s repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
As a technician, managing your budget and making wise purchases isn’t always easy. In this episode, Rob Frohwein and Kathryn Petralia, Co-Founders of Keep Financial, share their expertise on how technicians and shops can discuss pay, benefits, flexibility, and advice on budgeting.
(1:23): Guests Background
(8:19) Removing Barriers to Make Life Easier
(11:31) Discussing Pay with Employees
(15:00) How a Company Uses Keep Financial
(23:38) Teaching People How to Budget
(32:53) Using Flexibility as a Recruiting Tool
(41:46) Advice on How to Approach Benefits
Resources:
Check out Reverse Job Posts
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Rob Frohwein
Co-Founder, Keep Financial
rob@keepfinancial.com
Kathryn Petralia
Co-Founder, Keep Financial
kathryn@keepfinancial.com
Sponsor:
Are you okay paying a bunch of added fees for credit card processing? How about waiting for hours or days for a call back from tech support at your payment processor?
Wind River Financial is not okay with it either. In fact, a desire to get rid of the empty promises of the payments industry is one of the reasons this merchant services company was formed back in 1999.
Now, over two decades later, family-owned Wind River continues to thrive by bringing integrity, transparent pricing, and a higher standard of service to its customers.
They’ve been serving the automotive industry for over 20 years and would love the opportunity to serve you too. Give them a call at 833-274-5875 or visit windriverfinancial.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
Meredith Collins from Ducker Carlisle joins us to discuss the results of their latest technician survey. The survey includes responses from about 30,000 technicians and dives deep into technician demographics, compensation, workload, and more.
(1:27) Guest Background
(6:59) Advice to Young People Interested in the Industry
(10:05) About the Survey
(14:09) Technician Demographics
(22:51) Technician Compensation
(37:16) Technician Workload
(45:24) Taking Care of Service Advisors
(50:57) Warranty Work
Resources:
Check out WrenchWay's Shop Talk feed
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Meredith Collins
Insights Director, Ducker Carlisle
mcollins@duckercarlisle.com
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
If a shop isn’t growing its own technicians, turnover and retention will continue to be a huge problem in the automotive industry.
Lindsey Trett, Director of Talent Acquisitions of Walser Automotive Group, shares her expertise on how shops can grow their own technicians by creating a solid career path.
(1:50) Guest Background
(13:51) Senior Leadership Needs to Believe in the Shop
(16:46) Growing Your Own Technicians and Creating a Career Path
(25:01) How to Get Real Feedback From Technicians
(30:15) Adapting to the New Way Technicians Learn
(35:12) Career Growth and the Emerging Leader Program
(48:15) Handling Technicians Fear When First Starting at a New Shop
(53:38) Gauging the Culture of a Good Shop
Resources:
Watch Lindsey Trett's session of TechMission 2022
Learn more about WrenchWay's Loneliest Number game
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lindsey Trett
Director of Talent Acquisitions, Walser Automotive Group
ltrett@walser.com
Sponsor:
Are you okay paying a bunch of added fees for credit card processing? How about waiting for hours or days for a call back from tech support at your payment processor?
Wind River Financial is not okay with it either. In fact, a desire to get rid of the empty promises of the payments industry is one of the reasons this merchant services company was formed back in 1999.
Now, over two decades later, family-owned Wind River continues to thrive by bringing integrity, transparent pricing, and a higher standard of service to its customers.
They’ve been serving the automotive industry for over 20 years and would love the opportunity to serve you too. Give them a call at 833-274-5875 or visit windriverfinancial.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
Are you fully leveraging data to boost customer satisfaction?
Tim Eisenmann, CEO of Torqata, joins us to discuss how shops can use data as a tool to help predict supply chain issues.
(1:22) Guest Background
(10:07) The Decision-Making Process of Starting a Business
(16:08) Understanding Inventory and Carrying Capacity
(24:56) Tracking Data and Using it to Be Successful
(34:20) The Effects Outside Elements Have on Tracking Data
(42:12) Comparing Commonalities Between Shops
(47:21) The Future of Analytics
Resources:
Have a guest or topic in mind that you want us to cover on the podcast? Send your suggestions to info@wrenchway.com.
Learn more about WrenchWay Top Shops
Download the free WrenchWay mobile app:
App Store
Google Play
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tim Eisenmann
CEO, Torqata
tim.eisenmann@torqata.com
Sponsor:
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page at zimbrick.wrenchway.com to find out how you can join their team.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
Automotive programs need more support than ever if we want to improve the technician shortage.
Scott Norman, Professor and Automotive Coordinator at Pittsburg State University, joins us to discuss how building relationships with industry and alumni networks is key to running successful automotive programs.
(01:15) - Guest Background
(4:53) - The Evolving Automotive Industry & Its Effects on Automotive Education
(13:47) - Building & Maintaining Relationships with Industry
(19:04) - How to Engage & Leverage Your Alumni Network to Grow Your Program
(26:10) - Ways Shops Can Help Schools
(36:36) - Running Productive Advisory Committee Meetings
(51:54) - Attracting More Students to Automotive Programs
Resources:
Learn more about WrenchWay School Connect
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Scott Norman
Professor and Automotive Coordinator, Pittsburg State University
rnorman@pittstate.edu
Sponsor:
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
Labor shortages, parts shortages, advances in technology… Keeping up with what’s going on in the automotive industry is no easy task.
Dan Shine, Senior Editor, Automotive News, joins us to discuss some of the most talked about topics in the automotive industry right now and how the industry is progressing by focusing less on the problems and more on the solutions.
Resources:
Learn more about WrenchWay's Loneliest Number Game
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Dan Shine
Senior Editor, Automotive News
dan.shine@crain.com
Sponsor:
Since 1965, Universal Technical Institute has trained thousands of students to pursue their dreams.
If you want to train for an exciting career in transportation, skilled trades, or energy…UTI may be the school for you.
You’ll learn how to work with tools and equipment from some of the world’s top brands, like BMW, Ford, General Motors, Daimler (DIME-LER) Trucks and more…that’s why many of these brands recruit UTI grads when hiring.
Develop your skills in state-of-the-industry labs. Train in a blended learning format designed to mirror the industry.
You can graduate in less than a year. And their career services department is here to support grads as they launch their careers.
UTI has a national reputation, with a variety of programs to choose from at campuses across the country. You’ll learn the skills you need in a hands-on environment that doesn't feel like a traditional school.
See how you can get started today.
Disclaimer: Some programs may require longer than one year to complete. UTI is an educational institution and cannot guarantee employment or salary.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
In this week’s episode of Beyond the Wrench, Marcus Aman, CEO and Co-Founder of Bayley Service Intelligence joins us to talk about the internet of tomorrow, the future of service work, and much more.
Resources:
Learn more about WrenchWay Shop Talk
Register for our "How to Conduct Successful Technician Performance Reviews" roundtable
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marcus Aman
CEO, and Co-Founder, Bayley Service Intelligence
marcus@shyftauto.com
Sponsor:
The Zimbrick story began in 1965 when their founder, John Zimbrick, purchased a Buick franchise at the corner of Park and Regent Street in Madison, Wisconsin. John built his dealership around a philosophy he called “Loving Care Service" and the rest is history.
Today the Zimbrick family of dealerships has grown to 16 new car franchises. They have 20 service locations throughout Dane County, an additional store in Milwaukee as well as 3 award winning Body Shops.
Zimbrick is behind every errand, every road trip, every commute, every holiday visit, and every emergency. Their customers rely on them for safe and reliable vehicles to get them there and Zimbrick is always looking for talented individuals to help them in their mission.
Winner of Best of Madison and Madison People’s Choice Awards for 2022, Zimbrick is proud to serve its community. Visit the Zimbrick WrenchWay page to find out how you can join their team.
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In this week's episode of Beyond the Wrench, Ben Zimmerman, Automotive Teacher, Verona High School joins us to talk about the increase in enrollment in his program, the support he receives from the industry, and how he teams up with local schools to run his advisory board meetings.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Ben Zimmerman
Automotive Teacher, Verona High School
zimmermb@verona.k12.wi.us
Sponsor:
OK. Your customer’s engine or transmission has failed. But now is not the time for them to trade their vehicle – not without a working engine or transmission. Besides, would they have kept their vehicle another 3-5 years if their engine or transmission had not let them down?
If you answered “yes” then Jasper Engines and Transmissions is your choice to give your customer’s vehicle new life and many thousands of miles of enjoyable driving performance.
When considering the high cost of a new or newer used vehicle, there’s a pretty good case to be made for replacing a drive train component that has failed or is delivering poor performance – rather than trading their car, truck, van or SUV. Install a quality re-manufactured JASPER product for less than your customer would have to invest in a new vehicle or a newer used vehicle.
Check out their website at jasperengines.com to learn more about the money-saving value of JASPER.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
In this week’s episode of Beyond the Wrench, we are joined by Craig Zale, CEO, Craig’s Car Care. Craig shares his perspective on investing in training, the importance of culture, and how to be profitable.
Resources:
Learn more about WrenchWay's Loneliest Number game
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Craig Zale
CEO, Craig’s Car Care
craig@craigscarcare.com
Sponsor:
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
In this week’s episode of Beyond the Wrench, we are joined by Matt Fanslow, Diagnostic Technician/Shop Manager, Riverside Automotive and Pedro De La Torre, Technician, Logic Auto. Matt and Pedro discuss what motivates them in the automotive industry, changes in the industry, and a class Pedro is teaching about his discovery with Subaru.
Resources:
Register for Pedro's Class
Listen to Matt's Podcast: Diagnosing the Aftermarket A to Z
Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Matt Fanslow
Diagnostic Technician/Shop Manager, Riverside Automotive
adtmatt@yahoo.com
Pedro De La Torre
Technician, Logic Auto
pedro@logicautollc.com
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality. If you are interested in working, or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
In this week’s episode of Beyond the Wrench, we are joined by Josh Arnold, Master Technician, Toyota of Corvallis. Josh walks us through a tool he created to track his hours, the importance of paving a career path, and advice for young technicians.
Resources:
Learn more about Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Arnold
Master Technician, Toyota of Corvallis
kickstart128@gmail.com
Sponsor:
Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
In this week’s episode of Beyond the Wrench, Arun Coumar, Founder and CEO, Driven Capital Partners joins us. Arun shares his expertise on pain points in running a business, the importance of having processes and procedures in place, and advice on managing your finances.
Resources:
Learn more and register for TechMission 2022
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Arun Coumar
Founder and CEO, Driven Capital Partners
arun@drivenperformanceadvisors.com
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Connect with us on social:
- YouTube
- TikTok
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Chris Craig joins us to discuss his experience as a former service advisor, the importance of the advisor and technician relationship, advice on shop turnover, and best practices on selling diagnostic time.
Resources:
Learn more and register for TechMission 2022
Follow Chris on TikTok and Youtube
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Chris Craig
Christopher.t.craig92@gmail.com
Sponsor:
The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Martha Carrigan, CEO, Big Shoes Network. Martha shares with us her knowledge on recruitment marketing, how to treat your employees right, and how to get valuable feedback from employees.
Resources:
Learn more and register for TechMission 2022
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Martha Carrigan
CEO, Big Shoes Network
martha@bigshoesnetwork.com
Sponsor:
Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Tully Williams, Fixed Operations Director, The Niello Company joins us for an exciting episode. Tully shows his passion for the automotive industry by discussing ways shops can keep their technicians happy. He talks about why flat rate gets a bad name, how shops can care for their technicians, and how to improve the manager and technician relationship.
Resources:
Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tully Williams
Fixed Operations Director, The Niello Company
twilliams@niello.com
Sponsor:
Collabtic gives your technicians the confidence and insight they need to service their customers. Collabtic’s A.I.-driven knowledge base builds organization intelligence as the system is used to provide proactive recommendations to technicians. To learn more about if Collabtic would be a solution you would like to add to your shop, check out collabtic.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Andrew Jablonowski, Content and Curriculum Manager, Garage Gurus joins us to share his insights on the importance of training, the transition of training from school to a shop, and the challenges with training.
Resources:
Learn more and register for TechMission
Interested in Garage Gurus Training sessions? Use code wrenchway22 for 50% off!
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Andrew Jablonowski
Content and Curriculum Manager, Garage Gurus
andrew.jablonowski@driv.com
Sponsor:
Caliber Collison is a part of Caliber’s family of companies that are committed to making a difference in the lives of their teammates, customers, and communities. They do this with one singular purpose in mind–Restoring the Rhythm of Your Life. Getting their customers back to what matters most to them is what drives them. All of their companies live by the same mission and vision and are looking to invest in teammates who are inspired to serve. Learn more at caliber.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Jim Bologa, CEO, Porter and Chester Institute. Jim discusses how students can understand their skill set, how to build students up for success, and the importance of continuing education.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jim Bologa
CEO, Porter and Chester Institute
jbologa@porterchester.com
Sponsor:
Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we had the pleasure of being joined by Corey Smith, National Fixed Operations Training Manager, National Auto Care. Corey talks about how to develop a process, ways to implement a process, and ways to gamify your process.
Resources:
Learn more about WrenchWay Shop Talk
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Corey Smith
National Fixed Operations Training Manager, National Auto Care
CSmith@nationalautocare.com
Sponsor:
RepairSmith: RepairSmith delivers repair and scheduled maintenance on-location for fleet owners to maximize vehicle utilization and consolidate costs. Founded in 2018, RepairSmith is based in Los Angeles and offers service across 550+ cities. All RepairSmith mechanics are employees of the company and are equipped with quality tools and parts to deliver a five-star service experience. To learn more, visit repairsmith.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Matthew Leffler, Director of Business Development, Epika Fleet Services. Matthew discusses the impact of non-compete clauses, the importance of workers’ compensation, and advice on negotiating.
Resources:
Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matthew Leffler
Director of Business Development, Epika Fleet Services
Matthew@armchairattorney.com
Sponsor:
Sonic Tools: Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Loren Meija, BMW Technician, MBI Motors joined us to give his perspective on how technicians are different, what the future of the industry looks like, and pain points within the industry.
Resources:Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Loren Meija
BMW Technician, MBI Motors
mejialoren@gmail.com
Sponsor:
RepairPal: RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergoes a rigorous certification process to ensure they are high quality. If you are interested in working or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Loren Meija, BMW Technician, MBI Motors joined us to give his perspective on how technicians are different, what the future of the industry looks like, and pain points within the industry.
Resources:
Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Loren Meija
BMW Technician, MBI Motors
mejialoren@gmail.com
Sponsor:
RepairPal: RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergoes a rigorous certification process to ensure they are high quality. If you are interested in working or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Geoff Berman, Performance Coach, Automotive Training Institute, joins us as we discuss attributes to consider when making a new hire, how to become a better leader, and advice on different interview styles.
Resources: Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Geoff Berman
Performance Coach, Automotive Training Institute
gberman@autotraining.net
Sponsor:
Diesel Laptops: Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Joel Adcock, Director of Business Development, Precision Diagnostics joins us to discuss finding quality diagnostic technicians, how he keeps up with the changes in technology, and the process behind being a mobile technician.
Resources: Learn more about WrenchWay Shop Talk
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joel Adcock
Director of Business Development, Precision Diagnostics
joel.adcock@precisiondiagnosticsco.com
Sponsor:
Fullbay: Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Morgan Dolan, Sr. Maintenance Recruiting Manager, U.S. Xpress. Morgan shares with us how she looks for quality candidates, some of the challenges in recruiting, and the overall candidate experience in recruiting.
Resources: Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Morgan Dolan
Sr. Maintenance Recruiting Manager, U.S. Xpress
mdolan@usxpress.com
Sponsor:
Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Randy Clements, General Manager and Adam Macie, Service Manager, Euro Motorcars Devon. Randy and Adam share with us all the details behind the mentorship program at their shop. They discuss how mentorship has changed over the years and advice to young technicians looking to get involved in the industry.
Resources:Learn more about WrenchWay Local Shop Talk Newsletters
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Randy Clements
General Manager, Euro Motorcars Devon
rclements@eurodevon.com
Adam Macie
Service Manager, Euro Motorcars Devon
amacie@eurodevon.com
Sponsor:
The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Beth Rutter, President, E.A Rutter Management Consulting. Beth explains how to become a good leader, how people learn and what makes them different, and she gives advice on mentorship.
Resources:Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Beth Rutter
President, E.A Rutter Management Consulting
bethinca@cox.net
Sponsor:
Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more.
In this week’s episode of Beyond the Wrench, we are joined by Marshall Sheldon, Diesel Technician, Murphy-Hoffman Company. Marshall shares with us his experience as a mentor, characteristics of a great mentor, and how mentorship allows technicians to leave behind a legacy.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Marshall Sheldon
Diesel Technician, Murphy-Hoffman Company
Marshall86@live.com
Sponsor:
Collabtic is a modern collaboration, training and support platform for service organizations and technicians. It is designed to enable service organizations to retain and grow valuable knowledge to give technicians the confidence and insight they need to service customers.
In this week’s episode of Beyond the Wrench, we are joined by Caroline Daley, Engineering Student, University of South Florida. Caroline gives us details about her experience in the automotive industry, misconceptions of the industry, the importance of exploring multiple career options, and her journey to becoming a SkillsUSA national officer.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Caroline Daley
Engineering Student, University of South Florida
cdaley@skillsusanationalofficer.org
Sponsor:
Lithia Motors is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. They are focused on providing customers with an honest and simpler buying and service experience. They give customers straightforward information so they can make confident decisions.
In this week’s episode of Beyond the Wrench, we are joined by Lucas Underwood, President, L&N Performance Auto Repair. Lucas shares with us stories from his experience as a shop owner, common problems found in leadership, and what makes someone a great leader.
Resources:
Learn more about WrenchWay Shop Talk
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Lucas Underwood
President, L&N Performance Auto Repair
lucas@dieselplusnc.com
Sponsor:
Caliber Collisions repairs and warranty give you peace of mind, but their exceptional customer service puts your mind at ease. They are a preferred partner of the nation’s leading vehicle manufacturers. Their technicians receive ongoing comprehensive, industry-recognized training and utilize the latest technology to ensure that we restore your car back to manufacturer standards.
In this week's episode of Beyond the Wrench, we are joined by Charlie Ayers, President, Coordinating Committee For Automotive Repair (CCAR). Jay and Charlie discuss how shops can understand and not fear OSHA, the importance of safety training, and best practices for shop safety.
Resources:
Learn more about WrenchWay Top Shops.
Complimentary OSHA courses
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Charlie Ayers
President, Coordinating Committee For Automotive Repair (CCAR)
cea@ccar-greenlink.org
Sponsor:
RepairSmith is the most convenient way to get your car repaired. Their certified mobile mechanics come to your home or office to complete your repair. They make the process easy from start to finish by offering upfront pricing, online booking, after-hours support, and a full warranty.
In this week’s episode of Beyond the Wrench, we are joined by John Spence, Business Advisor and Author. John shares with us what employees are looking for in a job, how to build a strong team, and the characteristics of a great leader.
Resources:
Learn more about WrenchWay Reverse Job Posts.
Learn more about John Spence
Read John's book: Awesomely Simple
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
John Spence
Business Advisor and Author
john@johnspence.com
Sponsor:
Sonic Tools is a highly experienced specialist in the development and production of professional hand tools and toolboxes. With immense knowledge and expertise, Sonic has a growing reputation for its quality automotive repair tools and related products.
In this week’s episode of Beyond the Wrench, we are joined by Alle Libby, School Counselor, Merrill High School and Linda Murray, Youth Apprenticeship Advisor, Merrill High School. Allie and Linda share with us how the perception of working in the trades has changed in high schools, the importance of youth apprenticeship programs, and generational gaps within the industry.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Allie Libby
School Counsler, Merrill High School
alexandra.libby@mapsedu.org
Linda Murray
Youth Apprenticeship Advisor, Merrill High School
linda.batcheldermurr@mapsedu.org
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality, offer at least a 12/12 warranty (or better), have a high customer satisfaction rating, and guaranteed fair prices.
In this week’s episode of Beyond the Wrench, we are joined by Aaron Picozzi, President, American Diesel Training Centers. Aaron provides us with great insight on what qualities make a great performer. Aaron talks about how to find quality people, what it takes to be a successful mentor, and how to be a coach.
Resources:
Learn more about WrenchWay School Connect
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Aaron Picozzi
President, American Diesel Training Centers
apicozzi@americandieseltraining.com
Sponsor:
Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
In this week’s episode of Beyond the Wrench, we are joined by Madelynn Vant Hoff, Automotive Technician, Don Miller Subaru East. Madelynn talks about her experience as a young female joining the industry, what drove her to the industry, and the importance of having a mentor.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Madelynn Vant Hoff
Automotive Technician, Don Miller Subaru East
mjvanthoff@madisoncollege.edu
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
Check out Fullbay’s free Ebook, How to start a mobile repair shop. The Ebook walks you through everything you need to know on starting a mobile repair shop.
In this week’s episode of Beyond the Wrench, we are joined by Mary Kelly, Event Leadership Economist, Productive Leaders. Mary shares with us advice on asking for testimonials, how to find quality employees, the importance of having a vision, and overall great tips on how a shop can be more profitable with less work.
Resources:
The Leaders Blind Spots Assessment
5- Minute Plans
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mary Kelly
Event Leadership Economist, Productive Leaders
mary@productiveleaders.com
Sponsor:
Lithia Motors, Inc. is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. Lithia offers a truly exceptional variety of used cars for sale. Lithia's used cars are known for quality, and you can find a safe used car and a reliable truck at Lithia dealers.
In this week’s episode of Beyond the Wrench, we are joined by Jason Olinger, Automotive Technician, Gwatney Chevrolet. Jason shares with us his insight on why there is a technician shortage, solutions to help fight the technician shortage, and more.
Resources:
Learn more about WrenchWay's Topic of the Month
Follow Jason on Tik Tok
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jason Olinger
Automotive Technician, Gwatney Chevrolet
jason.olinger@okstate.edu
Sponsor:
WheelTime Network consistently delivers your quality truck and coach repairs on time and on budget – minimizing delays and maximizing profit. The WheelTime Network is comprised of 16 independent Member companies and 152 service locations across the U.S. and Canada.
In this week's episode of Beyond the Wrench, we are joined by Kim Hickey, Management Consultant & Coach, Automotive Training Institute. Kim shares with us how to change a shop's mindset, the struggle shops are facing to find technicians, the importance of establishing a process, and best practices to ensure your process is a success.
Resources:
Learn more about WrenchWay Top Shops.
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Kim Hickey
Management Consultant & Coach, Automotive Training Institute
khickey@autotraining.net
In this week’s episode of Beyond the Wrench, we are joined by Garrick Weaver, Human Resources Director, Penn Power. Garrick shares with us interview tips for technicians, asking questions in an interview, and the importance of technician training/ development.
Resources:
Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Garrick Weaver
Human Resources Director, Penn Power Group
gweaver@pennpowergroup.com
Sponsor:
BusPatrol: Transforming pupil transportation by creating a system to sustain the safety of children as they travel to and from school. Our AI-Enabled Stop-Arm Camera School Bus Safety Program makes roads safer at no cost.
In this week’s episode of Beyond the Wrench, we are joined by Nick Adams, Managing Director, Dieselmatic Digital Inc. We discuss how shops can show they are unique, common marketing mistakes seen in shops, and best practices to improve a shop's marketing.
Resources:
Learn more about Dieselmatic
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Nick Adams
Managing Director, Dieselmatic
nick@dieselmatic.com
Sponsor:
Fullbay: Industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
In this week’s episode of Beyond the Wrench, we are joined by Carolyn Coquillette, President of Automotive Service Councils of California (ASCCA) and CEO of ShopWare. Carolyn gives us the inside scoop on how she became president of ASCCA, the importance of getting involved in associations, and general advice for shop owners/managers on how to take care of their technicians.
Resources:
Learn more about WrenchWay Insiders
Learn more about the Automotive Service Councils of California
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Carolyn Coquillette
CEO, Shop-Ware
carolyn@shop-ware.com
Sponsor:
Diesel Laptops: Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
In this week’s episode of Beyond the Wrench, we are joined by Tyler Kattre, President, Wind River Financial. Tyler breaks down everything a shop needs to know about illegitimate credit card chargebacks. He explains common frustrations, how to handle chargebacks, and documenting chargebacks.
Resources:
Learn more about WrenchWay Top Shops.
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tyler Kattre
President, Wind River Financial
tkattre@windriverfinancial.com
In this week’s episode of Beyond the Wrench, we are joined by John Gardner and Josh Ellis who are automotive instructors at Chipola College. You may also know them as the TV hosts of Tech Garage! During the episode, we discuss all the details behind their show and the success they’ve seen. We then go on to talk about how schools can build an automotive, collision, or diesel program, how to create an effective advisory committee, and the expectations of new technicians joining a shop.
Resources:
Learn more about School Connect.
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
John Gardner
Automotive Instructor, Chipola College
TV host, Tech Garage
gardnerj@chipola.edu
Josh Ellis
Automotive Instructor, Chipola College
ellisj@chipola.edu
In this week’s episode of Beyond the Wrench, we are joined by Eric Villa, CEO & Founder, Diesel Garage Foundation. Eric shares with us some of the biggest barriers he sees for young people looking to join this industry and become an automotive, collision, or diesel technician.
Resources:
Learn more about WrenchWay Reverse Job Posts
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Eric Villa
CEO & Founder, Diesel Garage Foundation
eric@dieselgaragemedia.com
In this week’s episode of Beyond the Wrench, we are joined by Martin Morgan, General Manager, Repair Shop Websites. Martin discusses the relationship between marketing and recruiting. He explains common marketing mistakes shops make, how to make marketing less intimidating, and traits of a great shop.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Martin Morgan
General Manager, Repair Shop Websites
martin.morgan@wingswept.com
In this week's episode of Beyond the Wrench, we are joined by Marcus Hicks, Area Manager, Ford TPS Program to discuss how dealerships can build relationships with schools. He talks about students' perceptions of the industry, how we can get parents involved, and the benefits of education.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marcus Hicks
Area Manager, Ford TPS Program
mhicks46@ford.com
In this week’s episode of Beyond the Wrench, we are joined by Sara Kerwin, Director of Marketing, WrenchWay. Sara shares how shops can get a leg up when recruiting technicians by thinking like a marketer. She talks about how to think outside the box when recruiting, provides us with recruiting tips, and discusses how shops can implement a plan for recruiting.
Resources:
Learn more about WrenchWay Top Shops
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Sara Kerwin
Director of Marketing, WrenchWay
sara@wrenchway.com
In this week’s episode of Beyond the Wrench, we are joined by Chryssa Hunlock, Service Manager, California Truck Centers. Chryssa shares with us how she became comfortable posting on social media, creating consistent content, and how she uses social media to attract more people into the industry.
Resources:
Learn more and register for WrenchWay Schools Week
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Chyrssa Hunlock
Service Manager, California Truck Centers
chunlock@centralcoasttruck.com
In this week’s episode of Beyond the Wrench, we are joined by Jeff Buckley, Owner, My Father’s Shop Certified Auto Repair. Jeff is so passionate about the automotive industry and truly cares about the education and future of the automotive industry. Jeff talks with us about how he uses social media to create a name for himself, time management and being consistent on social media, and how he works to get shops involved with schools.
Learn more and Register for WrenchWay Schools Week
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jeff Buckley
Owner, My Father’s Shop Certified Auto Repair
mfshop@swbell.net
In this week’s episode of Beyond the Wrench, we are joined by Lindsey Trent, Business and Customer Development Manager, Ryder System, Inc. Jay and Lindsey sit down to discuss how to build an automotive/diesel program in schools, creating a career pathway for students, sparking kids' interest in the industry, and much more!
Resources:
Learn more about WrenchWay School Connect: https://wrenchway.com/school-connect/
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co- Founder &President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lindsey Trent
Business and Customer Development Manager, Ryder System, Inc.
lindsey@nextgentrucking.org
In this week’s episode of Beyond the Wrench, we are joined by Trip Bruce, General Manager, Halmar Friesen Racing as he shares with us amazing stories about his career and what he looks for when hiring top quality employees.
Resources:
Learn more about WrenchWay Reverse Job Posts: https://wrenchway.com/reverse-job-posts/
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Trip Bruce
General Manager, Halmar Friesen Racing
trip@halmarfriesenracing.com
In this week’s episode of Beyond the Wrench, we are looking into the future of the automotive industry. We are joined by Joel Milne, Chief Executive Officer, RepairSmith to discuss what we can expect from the automotive industry, how we can execute these changes, and the next generation of automotive technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joel Milne
Chief Executive Officer, RepairSmith
joel@repairsmith.com
In this week’s episode of Beyond the Wrench, we are joined by Dan Beakey, Service Manager, Colonial South Chrysler Jeep Dodge Ram to discuss how you can use social media to show what makes your shop different. We discuss the importance of identifying what makes you unique and how that can give you a major advantage when hiring technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Dan Beakey
Service Manager, Colonial South Chrysler Jeep Dodge Ram
danbeakey@gmail.com
In this week’s episode of Beyond the Wrench, we are joined by Mark Wilson, Co-Founder & CEO, WrenchWay, to recap what WrenchWay has learned and accomplished in 2021. In 2021, we’ve had a lot of success with Top Shops, Reverse Job Posts, School Connect, and so much more. With opportunities to release new features for our tools, we continue to see growth and improvement. Our mission is to help solve the technician shortage and help technicians find great shops to work. We couldn’t have done it without the support from our partners, clients, and team. Thank you again for your dedication, and here’s to a great 2022.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson, Co-Founder & CEO, WrenchWay
mark@wrenchway.com
Resources:
WrenchWay Top Shops: https://wrenchway.com/top-shops/
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are joined by Tanner Brandt, President, Autodiag Clinic and Technical Trainer for Worldpac Training Institute and Matt Fanslow, Diagnostic Technician/Shop Manager, Riverside Automotive. We’re diving deep and getting technical as we walk through three different situations where Tanner misdiagnosed vehicles in 2021. We discuss what was wrong with the vehicles, how Tanner approached the problem, and how the problems were fixed.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Tanner Brandt
President, Autodiag Clinic and Technical Trainer for Worldpac Training Institute
tannerbrandt3@gmail.com
Matt Fanslow
Diagnostic Technician/Shop Manager, Riverside Automotive
adtmatt@yahoo.com
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are joined by Brian Hebert, Technical Service and Training Manager, Toyota North America. We discuss how having effective communication can lead to higher employee retention. Brain shares his insight on strategies you can use to successfully keep technicians in the shop and in the industry.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Brian Hebert
Technical Service and Training Manager, Toyota North America
brian.hebert@toyota.com
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are joined by Seth Thorson, President, Eurotech Automotive Repair to learn how to build a successful onboarding program. Most shops have an onboarding program in place, but aren't always doing it correctly. Seth explains how he implements an onboarding program that leads technicians to success in their career.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Seth Thorson
President, Eurotech Automotive Repair
seth@eurotechmn.com
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are joined by Zach Espinosa, Automotive Technician, Honda. We are discussing the main reason Zach left his former shop, the opportunities presented to him by his new employer, the different pay structures between the two shops, and more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Zach Espinosa
Automotive Technician, Honda
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are joined by Christen Battaglia, Director of Strategic Partnerships, WrenchWay to discuss creative ways to engage students. We are talking about how to stand out to students in the industry, how to connect with students, and educating parents on the industry.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Christen Battaglia
Director of Strategic Partnerships
Resources:
Learn more about WrenchWay School Connect: https://wrenchway.com/school-connect/
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are joined by Rachel James, Financial Advisor, Northwestern Mutual. We are discussing everything it takes to become a great shop. We are covering topics including generational gaps in the industry, common road bumps in a shop, looking at the big picture, tool investment, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Rachel James
Financial Advisor, Northwestern Mutual
rachel.james@nm.com
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench, we are sitting down with Kevin Bednarek and Ryan Windfeldt to learn more about their (very different) industry experiences. Ryan is still in the automotive industry today working for a great shop, while Kevin didn’t have as much luck in the industry and is now working as a software engineer. We’re diving deep into both of their stories to find out a little bit more about why technicians are leaving the automotive industry.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Kevin Bednarek
Software Engineer, Tata Consultancy Services
kevinbednarek@gmail.com
Ryan Windfeldt
Automotive Technician
Ryan.Windfeldt@gmail.com
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week’s episode of Beyond the Wrench we are joined by Sara Kerwin, Director of Marketing , WrenchWay to discuss everything you need to know before TechMission 2021. We cover how TechMission started, the purpose of TechMission, topics of TechMission 2021, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Sara Kerwin
Director of Marketing, WrenchWay
sara@wrenchway.com
Resources:
Register for TechMission 2021: https://resources.wrenchway.com/techmission-2021/
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
In this week's episode of Beyond the Wrench we are joined by Michael Carbenia, Sr. Executive Director of Workforce, zSpace. Michael shares with us details about what zSpace is doing, how the industry is changing, how shops can take advantage of zSpace technology, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Michael Carbenia
Sr. Executive Director of Workforce, zSpace
mcarbenia@zspace.com
Resources:
Register for our annual TechMission 2021 event: https://resources.wrenchway.com/techmission-2021/
Learn more about WrenchWay School Connect: https://wrenchway.com/school-connect/
Learn more about zSpace: https://zspace.com/
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616
Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Darin Damron, SE Regional Vice President, Jasper Engines & Transmissions. Darin gives us great motivational insight on how to develop strong habits, stay consistent with your habits, healthy habits, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Darin Damron
SE Regional Vice President, Jasper Engines & Transmissions
darin.damron@jasperengines.com
Resources:Register for our annual TechMission 2021 event HERE
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Robert Blaes, Owner, Stang Auto Tech. Robert shares with us how shops can find their mission and implement new ideas. We also discuss the importance of hiring the right person, building a strong process, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Robert Blaes
Owner, Stang Auto Tech
robertblaes@stangautotech.com
Resources:Register for our annual TechMission 2021 event HERE
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we sit down with Kaylee Felio, Sales and Marketing Manager, Parts Edge to discuss the relationship between parts and service. We talk about what technicians need to understand about parts managers, the importance of inventory management, learning people’s personalities, and more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Kaylee Felio
Sales and Marketing Manager, Parts Edge
kaylee.felio@partsedge.com
Resources:Register for our annual TechMission 2021 event HERE
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the wrench, we are joined by Robert Auer, Fleet Manager, UPS. Robert gives us great insight as we cover many topics including: How to build stability in a shop, employee retention, managing different personalities, hiring process, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Robert Auer,
Fleet Manager, UPS
rauer@ups.com
Resources:Learn more about WrenchWay Top Shop Pages
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Kate Beirowski, Director of Sales, WrenchWay. We dive into how to tell if your shop is a great place to work. We discuss the importance of culture in a shop, what makes a shop stand out, and more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Kate Beirowski
Director of Sales, WrenchWay
kate@wrenchway.com
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Jody DeVere, CEO, AskPatty.com to discuss how to know if your shop is female-friendly, normalizing how men and women work together in a shop, and tips to become a female-friendly shop.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jody DeVere
CEO, AskPatty.com
jdevere@askpatty.com| 805.208.1008
Resources:
Learn more about Askpatty.com and Ask Patty Training
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Learn more about Reverse Job Posts and how you can sign up for free!
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Josh Carton, Managing Director and Founder, Curien to discuss the future of diagnostics, how it is affecting technicians, what Curien is doing to help, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Josh Carton
Managing Director and Founder, Curien
josh@curienllc.com
Resources:Sign up for the Second Annual TechMission 2021 online event. Register and learn more HERE
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Scott Brown, Industry Ambassador at Diagnostic Network to discuss what the future holds for the automotive industry. We discuss the importance of ADAS, the functionality of new tools, how you can teach but not overwhelm new technicians, and much more!
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Scott Brown
Industry Ambassador, Diagnostic Network
sbrown@diag.net
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Dan Klecker and Margaret Ragan to discuss how shops and schools can work together to get more students involved in the automotive industry, youth apprenticeship programs, and much more!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Dan Klecker
State Education Director, WATDA
dklecker@watda.orgMargaret Ragan
Association Outreach Coordinator, Northwest Automotive Trades Association
margaret@aboutnata.org
Resources:
Download the free WrenchWay Insiders app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Learn more about WrenchWay school connect: https://wrenchway.com/school-connect/
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Cindy Barlow, Director of Internal Relation at WyoTech to discuss challenges students are experiencing, the importance of professionalism, how shops can help new techs and much more!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com |608.716.2122
About Our Guest:
Cindy Barlow
Director of Internal Relations, WyoTech
cbarlow@wyotech.edu | 307.620.1049
Resources:
Download the free WrenchWay Insiders app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
Do you struggle with test anxiety? Don’t worry — ASE’s Renewal App is making it easier for technicians to stay up-to-date on their training. On this week’s episode of Beyond the Wrench, we are joined by Kevin Lekas, Project Manager, Special Testing Programs at ASE to explain anything and everything you need to know about ASE’s new recertification App.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Kevin Lekas
Project Manager, Special Testing Programs at ASE
klekas@ase.com
Resources:
- Learn more about ASE’s Renewal App HERE
- Download the ASE study guides
- Download on the App Store or Google Play
Download the free WrenchWay Insiders app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
Forty-two percent of technicians leave the industry within the first two years (ASE). We need to ask ourselves, why is this percentage so high? What is causing new technicians to leave the industry and find a new career path?
In this week’s episode of Beyond the Wrench, we are joined by Laura Lyons, President of ATech Training, to learn more about the concerns regarding joining the automotive industry, how to build a stronger industry, and how to set future technicians up for success.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Laura Lyons
President, ATech Training
Resources:
- Learn more about ATech Training
Download the free WrenchWay Insiders app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
Does your shop recognize employees for their work? According to a recent WrenchWay Insiders polls, 78% of shops are failing to recognize employees.
Employee recognition sounds like it is easy to manage. When in reality, most shops recognition strategies aren’t effective. Simply recognizing employees with gifts and money is no longer impactful. Shops need to get personal with specific recognition strategies that cater to every employee’s preference.
In this week’s episode of Beyond the Wrench, we are joined by the incredible Anna Straus, CEO of Sparck, to learn more about the importance of employee recognition, the proper execution of employee recognition strategies, and how it can have a positive impact on your shop.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Anna Straus
CEO, Sparck
anna.straus@sparckco.com
Resources:
- Get Your FREE Employee Engagement Cost Analysis (sparckco.com)
- FREE #BeHeard Survey Report (sparckco.com)
Download the free WrenchWay Insiders app in the App Store or on Google Play:
- App Store: https://apps.apple.com/us/app/id1534587616
- Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
This week, we’re excited to bring George Arrants, Vice President, ASE Education Foundation, onto the podcast. We cover a variety of topics, including: Why students are losing interest in the industry, the struggles of being a new technician, the importance of a successful mentorship program, and much more!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
George Arrants
Vice President, ASE Education Foundation
Resources:
- Download the free WrenchWay Insiders app in the App Store or on Google Play.
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
Finding a new job as a technician is terrible. There are hundreds of job openings to search through and all job postings look the same. Listen in as Mark Wilson, Co-Founder & CEO, WrenchWay, talks about Reverse Job Posts, the newest feature in the WrenchWay Insiders mobile app that simplifies the job search process for technicians.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
Resources:
- Technicians can sign up to create Reverse Job Posts on the free WrenchWay Insiders app in the App Store or on Google Play.
- Shop can sign up to receive Reverse Job Posts at https://wrenchway.com/reverse-job-posts
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
What does great leadership look like in a shop? Where can we find helpful management and leadership training? How do you measure the ROI of management training? This week, we chat with Chuck Searles, President of Automotive Management Institute (AMi), about all these topics and more. Enjoy!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests
Chuck Searles
President, Automotive Management Institute (AMi)
csearles@amionline.org
Resources:
- Download the free WrenchWay Insiders app in the App Store or on Google Play.
- Check out the podcast Jay & Chuck mention in the episode: Remarkable Results Radio by Carm Capriotto.
This week, we welcome Jill Trotta, Vice President/GM, Industry, Sales, and Certification at RepairPal to the podcast. We talk about how the best-in-class shops are providing their technicians with regular training to ensure they’re staying up-to-date on the latest technology in the industry. We also discuss where shops can find training opportunities for their technicians, how to prioritize different types of training, and how to measure the ROI of technician training.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jay@findawrench.com | 608.716.2122
About Our Guest:Jill Trotta
Vice President/GM, Industry, Sales, and Certification, RepairPal
jtrotta@repairpal.com
Resources:
- Download the free WrenchWay Insiders app in the App Store or on Google Play.
- Learn more about Reverse Job Posts: https://wrenchway.com/reverse-job-posts
On this week's episode, we talked with Jamie Powers about the importance of key performance indicators, tips for communicating with employees, how to manage accountability during a technician shortage, and understanding the fixed operations role.
Follow & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jay@findawrench.com | 608.716.2122
About Our Guests
Jamie Powers
Fixed Ops Director for Smart Automotive in Iowa & Illinois
jpowers@smartautoqc.com
Resources:
Register for WrenchWay’s Anniversary Event: https://zoom.us/webinar/register/8916237792373/WN_59KPmzT6SxikTgHZ8arKaQ
Download the free WrenchWay Insiders app in the App Store or on Google Play.
On this week’s episode, we talk with three former technicians about what struggles they experienced working as techs, why they think techs are leaving the industry, and actions shops can take to boost technician retention.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWay
jay@findawrench.com |608.716.2122
About Our Guests
Bob Higgins
Service Adviser, Northwest Imports
thatbobguy8@gmail.com | 617-957-0971
Lunden Herndon
Automotive Technician, Rob's Automotive & Exhaust
lundenherndon@gmail.com
Matt Fanslow
Shop Manager/Diagnostic Technician, Riverside Automotive
Resources:
- Register for WrenchWay’s Anniversary Event: https://zoom.us/webinar/register/8916237792373/WN_59KPmzT6SxikTgHZ8arKaQ
- To request an invite to the WrenchWay Insiders app, fill out the form on our website: https://wrenchway.com/insiders
Subscribe & rate the Beyond the Wrench Podcast on Apple Podcasts, Google Podcasts, or wherever you get your podcasts!
In this week’s episode, we talk with Cheryl Thompson, CEO & Founder of Center for Automotive Diversity, Inclusion and Advancement. We discuss the meaning of diversity, equity, and inclusion (DEI), why it’s important for our industry to embrace DEI, and what needs to change in the industry.
About Our Host:Jay Goninen
Co- Founder & President, WrenchWay
jay@findawrench.com | 608.716.2122
About Our Guest:
Cheryl Thompson
CEO & Founder, CADIA
Resources:
- Download the WrenchWay mobile app in the App Store or on Google Play. Learn more about the app on our website: https://wrenchway.com/insiders
- WrenchWay Roundtable - Women in Wrenching: How Do We Attract More Women to the Industry?: https://youtu.be/ovYZm3aLUBI
We’re excited to be back after a short break! In this week’s episode, we’re talking with TC Olsen, Director Talent Acquisition, LKQ, about recruiting military veterans and how to manage military veterans once you have them in the shop. Hope you enjoy the episode, and don't forget to subscribe and rate us in the app store!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:TC Olsen
Director Talent Acquisition, LKQ
tcolsen@lkqcorp.com | 615-509-6267
LinkedIn: https://www.linkedin.com/in/tc-olsen-shrm-ta-cmvr-94780a59
Resources:
- Download the WrenchWay mobile app in the App Store or on Google Play. Learn more about the app on our website: https://wrenchway.com/insiders
- WrenchWay Roundtable - Managing Military Veterans in the Shop: https://youtu.be/iFms4LzCKtA
Today, we welcome Tiffany Scherado to the podcast. Tiffany is the Facilitator for the new Amazing Women in Automotive group, and she brings some fantastic insight to the podcast on how we, as an industry, can better support women in automotive.
Resources:
Join the Amazing Women in Automotive Facebook Group for free here: https://www.facebook.com/groups/2338974086401262/
To learn more about WrenchWay School Connect, visit https://wrenchway.com/school-connect
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tiffany Scherado
Facilitator, Amazing Women in Automotive
CFO, Lifetime Transmissions
tiffany@lifetimetransmissions.com
This week, Mark Wilson, Co-Founder & CEO of WrenchWay, joins us again to discuss what’s new with WrenchWay. We discuss the new School Connect tool that allows schools to connect with local shops, and the new activity tracker that allows shops to always be recruiting.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
On today’s episode, we’re talking with Sue Dickson, Owner & Operator of Closs Tire & Auto, and Jack Wilson, Auto Service Instructor at Lake County Tech Campus, to learn about how their local community has worked together to successfully make an impact on the technician shortage.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Sue Dickson
Owner & Operator, Closs Tire & Auto
Jack Wilson
Auto Service Instructor, Lake County Tech Campus
On this week’s episode, we have an intimate discussion with Jim Mathis, Owner & CEO of WyoTech, about his history and how he came to lead WyoTech.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jim Mathis
Owner & CEO, WyoTech
Steve Hamre, National Technician Recruiting Manager for Lithia Motors, joins us for an engaging conversation about the value in technician career development, attracting more young people to skilled trades, and resumes tips for technicians.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Steve Hamre
National Technician Recruiting Manager, Lithia Motors, Inc.
We’re diving into technician career development with Josh Masser, Service Manager, Vinny’s Towing and Recovery. Josh shares his experience as a technician and working his way through the industry, and we discuss a variety of topics, including: the importance of good leadership, on-the-job training, tools, and more.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Masser
Service Manager, Vinny’s Towing and Recovery
Today, we’re excited to welcome Russell Hill to the podcast. Russell is the Managing Partner at FixedOPS Marketing, which helps dealerships market their fixed ops departments. In this episode, we discuss how dealerships can improve their websites to attract new service customers.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Russell Hill
Managing Partner, FixedOPS Marketing
russell@fixedopsmarketing.com | 903.819.5253
This week, we welcome Carolyn Coquillette to the podcast. Carolyn is the Founder & CEO of Shop-Ware, and the Owner of Luscious Garage which specializes in hybrid repairs. Listen in as we discuss advances in the automotive industry and technician training — particularly around hybrid and electric vehicles.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Carolyn Coquillette
Founder & CEO, Shop-Ware & Owner, Luscious Garage
Ever wonder what a day in the life of a mobile technician looks like? On this week’s episode, we’re talking with Andrew Sneed, Lead Technician for RepairSmith. Andrew tells us all about what it’s like to be a mobile technician, including benefits, unique challenges, and the skills that make a great mobile tech.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Andrew Sneed
Lead Technician, RepairSmith
Today we’re talking with Carly Roiniotis from Wind River Financial about a very important topic for all shop owners and managers: evaluating credit card processors. In this episode, we discuss different types of providers, what to look for in a credit card processor and why it’s important, and more. Tune in and don’t forget to subscribe and rate the podcast!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Carly Roiniotis
Client Care Manager, Wind River Financial
carly@windriverfinancial.com
It’s becoming increasingly important for shop owners and managers to have a clear path for career growth in order to recruit and retain technicians. But, what does having a clear career path look like and how do you even get started?
We’re tackling this topic with Jim Bennett this week. Jim is the Owner of CarMasters Automotive and the Director of Technical Training & Development for ATI. He brings a wealth of knowledge and expertise around technician training to this discussion. This is an episode you do not want to miss!
If you like this episode, be sure to register for our upcoming WrenchWay Roundtable where Jim will be joining us as a panelist. Details and registration link below:
Why Shops Need to Focus on Technician Career Development
February 24, 2021 | 7pm CT
During this roundtable, our panelists will help us understand the growing importance of career development programs in shops, what some of those programs look like, and what results shops have seen by having a program in place.
Register for free: https://us02web.zoom.us/webinar/register/6816131497334/WN_FeZBiH85Sja6-q9YQtDOLg
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jim Bennett
Owner, CarMasters
Director of Technical Training & Development, Automotive Training Institute (ATI)
There are many unique challenges to building and growing a mobile repair business. This week on Beyond the Wrench, we chat with Joel Milne, CEO of RepairSmith, about how RepairSmith came to be, and what unique challenges they face running a mobile repair business.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joel Milne
CEO, RepairSmith
We’re excited to welcome Tanner Brandt back to the podcast. Today, our discussion centers around mobile diagnostics. Tanner gives us the 411 on what mobile diagnostics is, what goes into being a great mobile diagnostician, and where he sees the mobile diagnostics business going in the future.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tanner Brandt
Owner, Auto Diag Clinic
Today, we welcome Tim Cifelli, Marketing Director at BOLT ON TECHNOLOGY, to the podcast. In the episode, we discuss some of the challenges shop owners are facing today and how technology can not only solve many of the issues they’re experiencing, but also help them build more value into their business.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tim Cifelli
Marketing Director, BOLT ON TECHNOLOGY
On today’s episode, we’re talking with Rick Perrin, Partner, B2B CFO, about how a shop owner can exit business successfully and profitably. We cover a number of topics, including: how a shop owner can prepare to sell their business, how valuation is calculated, and even what a technician should think about if they’re thinking of starting their own shop.
About Our Host:
Jay Goninen
Co- Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Rick Perrin
Partner, B2B CFO
rperrin@b2bcfo.com | 608.576.3773
Welcome to another episode of Beyond the Wrench. This week, we’re talking with Timmy Martin. Timmy is an Automotive Technology Instructor at Red Oak Independent School District. Timmy is passionate about educating young students about how the industry operates. We discuss how shops can help grow automotive programs at both the high school and post-secondary level, and drive more interest in the industry.
Don’t forget to sign up for our upcoming virtual roundtable, How Shops & Schools Can Attract More Students to the Industry. Learn more and register on our website.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Timmy Martin
Automotive Technology Instructor, Red Oak Independent School District
We’re kicking off the new year with a bang! We’ve brought back two of our most popular podcast guests of 2020 — Ed Roberts and Tully Williams. In this episode, we discuss what we learned in fixed operations in 2020 and what we expect to see in 2021. Topics include: mobile service, technician pay and retention, how shops can help schools, and more.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Ed Roberts
Fixed Operations Director, Bozard Ford Lincoln
Tully Williams
Fixed Operations Director, The Niello Company
For the final episode of 2020, we’re talking with Mark Wilson, CEO of WrenchWay & Find A Wrench. We discuss the importance of understanding the process a technician goes through from the time they are made aware of a job opening to the time they are hired. There is a major step in the technician’s job search process that shops and dealerships are failing to address when trying to attract the ideal candidate. Listen in to find out what that step is and how your shop can take this opportunity to attract more and better technicians.
Resources
- Subscribe to the WrenchWay Blog: https://wrenchway.com/blog/
- Request an invite to the WrenchWay Insiders mobile app: https://wrenchway.com/insiders
About Our Host:Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Mark Wilson
Co- Founder & CEO, WrenchWay
mark@findawrench.com
We’re bringing Damon Agostino onto the podcast today. Damon is a Technician at Sixth Street Automotive in Macclenny, Florida. On this episode, Damon gives us his perspective into what technicians look for in a shop, including: how management can motivate technicians, struggles with new techs coming into the shop, what to do when your career has plateaued, and much more.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Damon Agostino
Technician, Sixth Street Automotive
Today we’re welcoming Scott Saxton to the show. Scott is the Director of Sales - North America for Sonic Tools. This week, we’re talking about all things tools-related, including the dealership/shop-owned tools model, asset management, financial guidance for new techs, and more. Tune in to this week’s episode, and make sure to subscribe to the Beyond the Wrench podcast to never miss an episode!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Scott Saxton
Director of Sales - North America, Sonic Tools
Great technicians are in high demand… which is exactly why shops and dealerships need to focus on retaining the technicians they have more than ever.
This week, we welcome Jeff Daniel, Service Director at Maple Hill Auto Group, to the show. We discuss how management can gain and build the trust of their technicians and get ownership/general manager buy-in in order to retain the technicians they have and attract more.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Jeff Daniel
Service Director, Maple Hill Auto Group
Today, we welcome Brian Sump, Owner of Avalon Motorsports, who was recently named Shop Owner of the Year by AAPEX. In today’s episode we’re diving into recruiting, retaining, and developing technicians in your shop.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Brian Sump
Owner, Avalon Motorsports
There’s a new mobile app that was just released called WrenchWay Insiders. The app gives technicians, service advisors/managers, and industry professionals a place to voice their opinions on different issues in the industry (and rewards them for doing it). It’s a fun way to give feedback that will help improve the industry for existing and future techs. We’ve brought back Mark Wilson, CEO of WrenchWay, this week to give a rundown of the app and what you need to know.
Request an invite to the WrenchWay Insiders app!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co- Founder & CEO, WrenchWay
mark@wrenchway.com
On this week’s episode, we welcome Josh Tebben. Josh is an Automotive Technician at Ryan Auto Mall. Josh has a lot of experience working both as a heavy equipment and automotive tech for both independent shops and dealerships. We talk through a lot of topics including warranty labor rates, pay, the disconnect between the shop and the front of the house, and more!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Josh Tebben
Automotive Technician, Ryan Auto Mall
Resources:
- Request an Invite to the WrenchWay Insider Mobile App: https://wrenchway.com/wrenchway-insiders
- Beyond the Wrench Episode - Warranty Repayment Rates From the OEM Perspective | Squire Pettis, Alfa Romeo: https://www.buzzsprout.com/940384/5230774
We’re back fresh off of TechMission 2020, and we’ve invited one of our industry roundtable panelists to continue the conversation here on the podcast. Ray Clark is the Training & Development Manager at Truck Country, and Ray has a lot of great ideas on how we can get more technicians entering the industry. We discuss different types of programs, how to interact with students from 6th grade through 12th grade, and how to work with schools and guidance counselors to help generate more interest in the field.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:Ray Clark
Training & Development Manager, Truck Country
Today, we welcome Ben Zimmerman, Technology Education Teacher at Verona Area High School in Wisconsin. We’re talking about how shops and dealerships can help attract more young students to the industry by supporting their local high schools. Whether it’s giving a shop tour, doing a demo, or donating tools and equipment — there are so many simple ways we can make a big difference.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Ben Zimmerman
Technology Education Teacher, Verona Area High School
There’s no shortage of laughs in this week’s episode with Tom Dorsey, VP of Digital Shop Evangelism at Auto Vitals. Join us as we dive into the relationship dynamics between technicians and service advisors.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Tom Dorsey
VP of Digital Shop Evangelism at Auto Vitals
Digital ShopTalk Radio | Digital Shop Talk Facebook Group
Today, we’re diving into shop culture in dealerships, and we’ve got not one, but TWO great guests from Toyota North America to offer their insights on this topic from both a business and a technical perspective. Listen in to learn how aligning goals, gathering feedback, and maintaining a consistent process can help set the foundation for a healthy culture in the shop.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guests:
Shannon Withington
District Service & Parts Manager, Toyota
Deacon Bonick
Field Technical Specialist, Toyota
Today, we’re excited to welcome Marion Miller to the show! Marion is the President of Complete Marketing Resources & JASPER Websites. In this episode we dive into how shops can grow their business, cut their marketing costs, and make more money — all by expanding their online presence.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marion Miller
President, Complete Marketing Resources & JASPER Websites
270-339-4176 | JASPER Websites
On today’s episode we’re talking with Mike Vogel, President of ASMC - Automotive Service Retention and Service Manager Coaching. Today’s topic is all about leadership in service departments. We talk about the importance of focusing on people, working up the ranks, and setting a career path for your technicians.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mike Vogel
President of ASMC - Automotive Service Retention and Service Manager Coaching
Connect with Mike on LinkedIn
We recently put out a poll on whether or not warranty repayment rates for technicians are fair for an episode of WrenchWay Weekly. We generated a lot of conversation around the topic, so we wanted to extend the discussion on this week’s episode of Beyond the Wrench.
Today, we welcome Squire Pettis, Regional Aftersales Manager, Alfa Romeo, to the show. With 12 years of experience with OEMs, Squire offers some great insight on warranty repayment rates from how they are calculated to how manufacturers work with parts suppliers, and more.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Squire Pettis
Regional Aftersales Manager, Alfa Romeo
This week, we’re chatting with Jason Harris, President of Digital Dealership Solutions. Jason has worked his way through every single position at a dealership to learn the business inside and out, and now runs an automotive marketing agency.
On this episode of Beyond the Wrench, we discuss increasing profitability by managing the processes within your dealership. We also talk about the importance of putting technicians first in your service department.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jason Harris
President, Digital Dealership Solutions
Connect w/ Jason on social by search for Strategy with Jason
What makes the diesel industry attractive to up-and-coming technicians? What should they know before getting into the industry?
We have Matt Heacox with us today to share his perspective on these topics. Matt started out his career as a diesel technician and now works as the Director of Service & Technical Support for Diesel Forward. Matt offers great insights as to what the diesel industry has to offer young techs, how to choose between a dealer location vs. an independent, and what questions technicians should be asking shops during the interview process.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matt Heacox
Director of Service & Technical Support, Diesel Forward
Register for the Upcoming Dealer Expo!
On today’s episode, we’re talking with Alan Symmes, Owner of Revolution Automotive Services in Norwood, Massachusetts. From growing up without a car to preparing to open his second shop, Alan has made it his mission to revolutionize the automotive service repair industry for everyone involved — and that starts with his employees. We discuss the importance of training, having difficult conversations with employees, how to determine fair compensation, and more.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Alan Symmes
Owner, Revolution Automotive Services
Today we welcome David Rogers to the podcast. David is an innovator in the aftermarket industry. His experience has allowed him to develop multiple businesses to help make life easier for shops.
In this episode, we discuss the much needed paradigm shift that needs to take place in the aftermarket industry in order to get more technicians coming into the industry and less leaving. We cover many topics, including: Technician compensation, creating a more efficient shop, communication with your customers, and working with local schools.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
David Rogers
President, Shop 4D
contact@shop4d.com
On today’s episode, we dive into recruiting for shops. Our guest is Lisa Joseph, Director of Recruiting, at Find A Wrench. We discuss what shops (big and small) can do to make their jobs more attractive to technicians. We dive into recruiting in rural areas, work culture, the importance of transparency, the always be recruiting mentality, and much more!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Lisa Joseph
Director of Recruiting, WrenchWay
lisa@wrenchway.com
Today we’re meeting with Mark Wilson to get the latest updates on our newest platform for technicians and shops, WrenchWay. Similar to a “Zillow for technicians,” techs use WrenchWay to find out what it’s really like to work at shops in their area, and shops can show why techs love working for them.
Listen in to hear about how things are going with the new platform and what’s coming in the future.
You can learn more about WrenchWay by visiting their website: https://wrenchway.com
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
Is traditional recruiting too slow for technicians? How can dealerships set themselves up to successfully attract technicians in this highly competitive market?
This week, we’re chatting with Jake Schaefer, Service and Parts Director at Smart Motors Toyota in Madison, Wisconsin. We discuss how Smart Motors embraces transparency by using WrenchWay to address technicians’ questions earlier in the job search process, how their tool program helps attract young techs, and more!
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jake Schaefer
Service and Parts Director, Smart Motors Toyota
JSchaefer@smartmotors.com | 608.577.6667
We’re excited to welcome Amanda Schuier to the show! Amanda is the Senior Vice President at Quality Transport Company in Freeport, IL, and she’s very involved with the Technology & Maintenance Council (TMC). Amanda’s passion for the trucking industry is contagious, and in this episode we dive into the technician shortage, technician staffing problems, and share a little bit about TMC.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Amanda Schuier
Senior Vice President, Quality Transport Company
aschuier@qualitytransportco.com
Today we’re talking with Ed Roberts, Fixed Operations Director at Bozard Ford Lincoln. Ed is an amazing leader who has helped develop a culture that drives technician retention. Listen in, and learn how Ed focuses on culture from the interview to training and beyond to create an amazing team.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Ed Roberts
Fixed Operations Director, Bozard Ford Lincoln
mredroberts@gmail.com | 904.891.981
This week we welcome Joe McDonald, VP of Sales for JASPER Engines & Transmissions. Joe’s approach to leadership is exceptional. He understands corporate culture and grows amazing people on his team while maintaining a focus on forward-thinking. Join us as Joe shares how you can separate your shop from your competition and create a better team.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joe McDonald
VP of Sales, JASPER Engines & Transmissions
With the shortage of technicians, it has become so important for shops and dealerships who are trying to attract and hire top talent to make sure they are creating an exceptional candidate experience throughout the entire hiring process. This week, we sit down with David Munford, Service Writer for Toyota of Cleveland, as he shares with us some of the experiences he has had as a candidate interviewing for technician positions.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
David Munford
Service Writer, Toyota of Cleveland
This week we’re talking with Ted Ings, Executive Director for the Center for Performance Improvement and Creator of the Fixed Ops Roundtable. Ted is an innovator in the car dealership world, and we’re excited to have him on the show to talk about his experiences helping dealerships across the country run better fixed operations.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Ted Ings
Executive Director, Center for Performance Improvement
Creator, Fixed Ops Roundtable
Today we’re speaking with Dave Foy. Dave is the Service & Parts Director for Prime Motor Group and the Founder of the Fixed Ops Mastermind group. Our discussion is on the importance of focusing on culture and customers in fixed ops.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Dave Foy
Service & Parts Director, Prime Motor Group
Founder, Fixed Ops Mastermind
Today, we’ve invited back Mark Wilson, CEO of Find A Wrench, to talk about launching two new products during these uncertain times. While the Find A Wrench team was busy preparing to launch WrenchWay, a new platform for technicians to help them find great shops to work at, the world got turned upside down with coronavirus. As a result, the team decided to launch a side project called SupportRepairShops.com, to help shops generate some cash flow during this time. Listen in to learn more about how shops and technicians can benefit from these platforms.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO,WrenchWaymark@wrenchway.com
Today we sit down with Tyler Robertson, Founder & CEO of Diesel Laptops. Tyler shares with us how Diesel Laptops got its start by his drive to find a solution to a problem he encountered. Tyler’s shares insights and lessons he learned along the way that all shop owners can benefit from.
About Our Host:
Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tyler Robertson
Founder & CEO, Diesel Laptops
Join us as we speak with Jacob Findlay, Founder & CEO of Fullbay. In this episode, we discuss some of the long-term effects that coronavirus and social distancing will have on shops. We also discuss some ways shops can be on top of these changes - giving them a competitive advantage both during and after coronavirus.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWay
jayg@wrenchway.com | 608.716.2122
About Our Guest:Jacob Findlay
CEO & Founder, Fullbay
jacob.findlay@fullbay.com
This week, we’re excited to welcome Tim Winkeler, President and CEO of VIP Tires & Service. The focus of this episode is around changing the perception of your shop amongst technicians to make it a more attractive place to work.
Tim shares a number of excellent strategies they’ve used to change the perception of VIP Tires — from just a tire shop to providing top-notch mechanical services while continuing to be really great at the tire business.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our GuestTim Winkeler
President & CEO, VIP Tires & Service
207.740.0169 | twinkeler@vipauto.com
LinkedIn: https://www.linkedin.com/in/timwinkeler/
This week we’re talking with Charlie Shephard, Senior Business Analyst for RutterKey Solutions, about taking care of your employees, and in particular, your technicians. We discuss evaluating employees for positions, promoting from within, and having difficult conversations with your technicians.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our Guest:
Charlie Shephard
Senior Business Analyst, RutterKey Solutionswww.clersolutions.com
Linkedin: https://www.linkedin.com/in/charlieshephard/
Instagram: clersolutions
In our final episode around coronavirus, we're talking to Josh Garvey, Service Manager at Dan's Auto Centre in Mineral Point, Wisconsin. We discuss the impact COVID-19 has had on their shop, and how they're adjusting to the new normal.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our Guest:Josh Garvey
Service Manager, Dan’s Auto Centre
josh@dansauto.net | 608-987-2277
Today, we’re talking with Mark Wilson, CEO at Find A Wrench. Mark talks about the recently approved stimulus package — specifically the paycheck protection program — and what it means for small businesses.
Plus, we’ll bring you behind the scenes of the platform Find A Wrench is getting ready to launch.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our Guest:
Mark Wilson
Co-Founder & CEO, WrenchWay
mark@wrenchway.com
Join us as we meet with Mike Roppo, President and Director of Dealer Fixed Operations Consulting and Training. Mike shares his insights on the effect coronavirus has had on our dealership network. He shares tips that are not only helpful in times of crisis, but are also best practice for dealer networks and shops to follow in general. We discuss the importance of getting back to the basics with People, Process, and Profits, and how shops and dealers need to provide value more than ever did before.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
Today we welcome Dan Paulson, CEO of InVision Development International. We’re talking about not only how to survive the impact of coronavirus, but also how your business can thrive coming out of it. By adapting and evolving your business and looking for opportunities to make improvements, your shop can come out of this better than it was before.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our Guest:
Dan Paulson
CEO, InVision Development International
idi@invisionbusinessdevelopment.com | 608-467-0223
Websites:
www.heydanwhatsnext.com
www.invisionbusinessdevelopment.com
Social:
Linkedin: linkedin.com/in/danpaulsonidi
Twitter: IDI_Coaching
Today, we’re sitting down with Ryan Wurtzel, Owner of Kings Equipment in Michigan to discuss navigating the uncertainty of coronavirus as a business owner and leader. We talk about the importance of gaining the confidence of your employees, taking everything one day at a time, and finding opportunities for innovation within your business.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
In continuing our discussion around coronavirus, today we’re talking with Stacia Aeschbach of Aeschbach Automotive. Stacia tells us how they came to the difficult decision to temporarily shut down their shop, and how they’re staying positive and productive during this tough time.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
About Our Guest:
Stacia Aeschbach
Owner/Office Manager, Aeschbach Automotivestacia.aeschbach@gmail.com
In this episode, we chat with Adam Bryant, who is a master level diagnostic technician at a Toyota dealership in the northeast with over 20 years of experience. We discuss ongoing training and career progression for technicians. Adam shares his ideas on what needs to be done for veteran technicians to help them thrive, as well as some thoughts on talking to young people and getting them into the industry.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
With the coronavirus on everyone’s mind, we’re going to be putting out frequent, uncut episodes that cover how shops are being affected by COVID-19.
Today, we’re talking with Tanner Brandt, Owner of Tanner’s Auto Clinic and Training Manager for Worldpac. Tanner shares what he’s seeing happen in the aftermarket during these early days of the pandemic, and what shops can do to help weather the storm.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
This week, we’re talking with Tom Wozniak, an Instructor for the diesel program at Madison College about how we, as an industry, can help technical schools get younger individuals more interested in going into the automotive and diesel industries.
We discuss how the industry has evolved, how we can make the industry more attractive to younger generations, and how we can help technical schools drive enrollment.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122
Welcome to Beyond the Wrench! In this short introduction, our host, Jay Goninen, President and Founder of Find A Wrench, shares a little bit about his background and what led him to start the Beyond the Wrench podcast.
From growing up working in his dad’s shop in rural Wisconsin, to writing a business plan for Find A Wrench at his newborn son’s side in the NICU, Jay shares his passion for the industry and what he hopes you will get out of joining us each week on Beyond the Wrench.
About Our Host:Jay Goninen
Co-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122