What are the necessary ingredients that make for a successful mediation? Is there a difference between a great mediation and an average mediation? How is mediation different from arbitration and litigation? Harvard-trained negotiator, mediation, and communication specialist Raphael Lapin shares his expert opinion in this episode of Negotiations Ninja.

NOTE: None of this is legal advice. Always seek the counsel of a qualified attorney. This is meant for informational purposes only.

Outline of This Episode* [1:50] Learn more about Raphael Lapin * [4:52] Raphael’s negotiation strategies monthly column * [6:40] The difference between arbitration and mediation * [13:43] Raphael’s process as a dispute mediator * [18:56] How to understand the interests of the other party * [22:25] A mediation is an evolutionary process * [27:40] How to get each party to follow through on their commitment * [29:15] How some people abuse the mediation process * [34:37] How to connect with Raphael Lapin

Resources & People Mentioned* Getting to Yes by Robert Fisher and William Ury

Connect with Raphael Lapin* Lapin Negotiation Services * Sign up for Raphael’s newsletter * Watch Raphael’s videos on YouTube

Connect With Mark* Follow Negotiations Ninja on Twitter: @NegotiationPod * Connect with Mark on LinkedIn * Follow Negotiations Ninja on LinkedIn * Connect on Instagram: @NegotiationPod

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