First off, we are sorry for the lapse in podcasts! We have just been so busy with some cool projects around and away from the office. 

But Tim and I were finally together in person long enough to sit down and have a good pod sesh!

I also have to apologize for the sound quality on this one! It's not terrible but we are in a car for the record. Tim and I were on a video shoot in Chicago when we recorded this episode. 

Let's get into the juice!!!!!!

This episode is all about chatbots. Why now? Why a chatbot? What's the difference between chatbots and live chat?

All this and more is covered in this episode. Plus, Tim and I break down the one thing every chatbot needs.

That one thing is INTENT. If you don't have the right intent on your chatbot, you're likely using it wrong. 

There are a lot of different uses, but it's important to ask yourself: "Am I hoping to generate leads?", "Am I hoping to help guide customers on my site?", "Am I hoping to sell products in my chat?"

These questions, in combination with what page the chatbot is placed on, are extremely important when creating a new chatbot. 

Let's get started!

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