This week, Richard Kenyan and Vince Wood cover communicating methods E-Mail and Chat in the IT space in 2020.

• Pros & Cons
  • E-Mail - Slower/more detailed
  • Chat - instant/less detail/formatted
• Software Clients & their effect
• Business Gotchas
  • Misuse
  • Misunderstanding
    • Of purpose
    • Of value when only looking at the bill for X service
  • Missed opportunity
• Constant Contact - Ticketing updates - Use of IM is more efficient than email? Updates frequently to keep teammates abreast of situations.
• How to use each to avoid a meeting
  • Reference: “This meeting could have been an e-mail”

Links mentioned in this episode: https://writingexplained.org/e-mail-or-email