What We Cover In This Episode:

• How the three main pillars of retention make up the foundational strategy for boosting client retention [6:04]
• The way to use tactical behavior tracking to identify at-risk clients [6:26]
• Why starting a consistency club to recognize and reward members for maintaining regular attendance streaks is such an effective strategy [11:03]
• The importance of intentionally connecting new members with both staff and established regulars and what happens when you do this [15:50]

LINKS:

LenzVu

LoopSpark

Episodes 97, 135, 153, 155, 157 & 159 with Niki Riga

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