What We Cover In This Episode:

• Why the chat feature was removed from the FitDegree app, and how it strayed from the original goal we had for it [3:12]
• The timeline and impact of the chat feature's removal, including details on what will and won't be affected by the change [11:26]
• How studios can find alternatives for client communication now that the in-app chat is being removed [13:20]
• The best platforms for internal communication, and why they are better than in-app chat for staff [14:41]
• How to communicate this change to your members to keep the transition professional and positive [16:25]
• The way to address complaints from clients who are unhappy about losing the chat feature [17:14]

Quotes:

“The client-facing app is good enough for where it needs to be, and we've got to get back to where we started, of solving studio owner problems and focusing on that.” [Nick, 6:58]

“I would rather spend those months building out something like a sub-management tool that is actually solving a problem instead of trying to force this novelty feature to work.” [Nick, 10:55]

“Announcements and text messages is where you should have been before the chat, and that is where we are suggesting you go back to after the chat [removal].” [Nick, 14:33]

“This is a decision that we felt like we had to make to be a better software platform and for our studios to be better business owners.” [21:38]

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