In-person customer conversations have dwindled over the past year. While we are getting back to face-to-face meetings, many sales conversations are happening virtually. How do you get your customers to open up in a remote conversation? How do you gain that trusted advisor status over a video call? John Kaplan shares his best tips.

Here are some additional resources”

• Purpose Process Payoff

• https://forc.mx/3B4liDx

• Finding the Business Pain Podcast

• https://forc.mx/36F2YCE

Check out this and other episodes of The Audible-Ready Podcast at Apple Podcasts, Spotify, or our website.