Sec. Friedlander introduces the Ombudsman for the Cabinet for Health and Family Services, Shambra L. Mulder, Ph.D. Friedlander describes how Mulder’s background in psychology, special education training and advocacy have prepared her to ensure that those seeking public services are treated fairly. Friedlander and Mulder agree that helping Kentuckians rise to their full potential is the main purpose for the Cabinet for Health and Family Services.