Business development managers can be a godsend for brokers, often being the key to whether a deal makes it across the line or not. But what makes a great broker-BDM relationship? In this episode, in partnership with NAB, we chat to NAB BDM Karen Francis — the recent winner of the Best Lender BDM (Bank) at the Queensland Better Business Awards 2023 — and NAB’s executive, broker distribution, Phil Waugh, to find out:

• Why BDMs are so crucial to broker success
• How brokers can form strong BDM relationships
• Why NAB is tweaking the structure of its broker support

And much more!