Customer service is still a thing. And because Kim Pfieffer, owner of A Sharper You, puts so much into her clients, it's paid off tremendously. Because of this she's established a referral based marketing machine for her brand. Kim began A Sharper You in 2014 and went through a few learning curves before building this strong brand presence. On this episode, she gives full detail about how she narrowed down her target audience, established great customer relationships, and how her flexibility as an entrepreneur means everything.