Patti Mara resides in Ontario, Canada, and is a coach, entrepreneur, and author of UpSolutions. She shares with us how the pandemic has changed business and the prospective business owners have on their customers. Here's What We Cover in This EpisodeEmbrace the opportunity for change Business is the value you create Trends that are putting pressure on businesses Focus on solutions, not sales Customers don’t even know what questions to ask UpSolutions recipe What is an educated observation?

Patti's Book Recommendationshttps://www.amazon.com/gp/product/B086L42W78/ref=as_li_tl?ie=UTF8&tag=successascent-20&camp=1789&creative=9325&linkCode=as2&creativeASIN=B086L42W78&linkId=c9772a49bbdfa604c1277f4a257c7a4e (UpSolutions: Turning Teams into Heroes and Customers into Raving Fans by Patti Mara) https://www.amazon.com/gp/product/1401960588/ref=as_li_tl?ie=UTF8&tag=successascent-20&camp=1789&creative=9325&linkCode=as2&creativeASIN=1401960588&linkId=e4f36ac5fd3d179264421f9b8158bc65 (Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork by Dan Sullivan) Connect with Pattihttps://www.pattimara.com/ (Website) https://www.facebook.com/thepattimara (Facebook) https://www.linkedin.com/in/pattimara/ (LinkedIn)