International postal expert Alan Barrie along with CEP-Research Chief Editor Paul Needham have their say on 10 years that have changed the delivery world. Alan Barrie discusses: * Keeping letters profitable to avoid draining postal businesses of cash * The e-commerce runaway train * Data and the digitisation of the post * Transformation in the last mile * Growth in out-of-home parcel delivery * Facilitating international e-commerce via data

Paul Needham covers: * Consumer behaviour changed by the pandemic * Overall parcel volume growth trend in B2C and B2B * International parcel flows and the growth in new lanes * Fast growth in China and Asia * Amazon's emergence challenging growth of traditional parcel carriers * The profitability challenge * Consolidation in the delivery sector * Postal privatisation * Diversification of last mile delivery options * Sustainability * Innovation and the impact on availability of labour