Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss the forces and trends driving innovation in the last mile:

• What has been driving innovation in the last mile in Poland
• Lodging returns via parcel lockers
• Customer-centric delivery features
• Growth in parcel volumes over recent years – even pre-pandemic
• The future for cross-border parcels – including marketplaces
• Amazon creating local presence outside the USA
• Amazon’s existing infrastructure in Poland
• Amazon Fresh expanding in Spain and Italy – what about Poland?
• Will Amazon’s full offering be introduced in markets outside the USA?
• Background to Amazon launching Amazon Fresh
• Smart locks and in-home / in-garage delivery
• Solving parcel delivery problems by implementing existing technology
• The never-ending need to invest in last mile tech