Marshall Hughes, co-founder and CEO of delivery start-up Passel, joins me. We cover:

• The technology and reasoning behind Passel
• Accessing excess capacity compared to professional or “gig economy” couriers
• What cocooning is and what it means for a startup - and how it’s different to pivoting
• E-commerce returns and exchanges
• The experience for passers (Passel’s delivery people) and why it’s important - and how it differs from the gig economy delivery experience
• Passel’s partnership with Swinburne University about smart cities
• Demand for same-day and next-day delivery
  • Which sectors?
  • What kind of customers?