Angela Hultberg Head of Sustainable Mobility at the IKEA Group is my special guest. We cover:

• How IKEA is partnering with delivery companies
• IKEA’s vision for 100% zero emission delivery by 2025
• Where IKEA is already using zero emission vehicles
• The kind of vehicles IKEA is using to achieve its target
• Why collaboration is central to meeting emissions targets
• Charging infrastructure
• Choosing vehicles that are appropriate for each market
• The customer experience in delivery, including day-specific and time-slot delivery, and value added services via TaskRabbit.
• How customer expectations are changing, and how that drives competition
• Staying true to a company’s values in the face of competition - and how going for zero emissions impacts on fast delivery
• Packaging - including minimising, eliminating, and recycling packaging