Dean Maciuba, Managing Partner North America for Last Mile Experts, joins me to discuss FedEx, Walmart, e-commerce returns, PUDO networks, the post office, and more!

• FedEx Office's deal with Walmart:
  • Background to the deal
  • Comparisons with other PUDO networks
  • What the deal means for e-commerce returns
• FedEx's renewed emphasis on e-commerce returns
• Integrating returns through FedEx's transportation channel
• Competition in e-commerce returns
• Cross-border returns
• Printing returns labels - different solutions
• Free returns
• The post office network and returns
• Retailers that reject returns from customers