Mark Harrison, Head of Markets at International Post Corporation joins me to discuss recent IPC research into cross-border e-commerce. We cover:

• Who is delivering the last mile for cross-border e-commerce?
• Trends in delivery direct to the post office
• Domestic delivery preferences vs international delivery
• Postal service points
• Cross-border packets weighing under 2kg
• Free shipping
• Parcels that fit in customers' letterboxes
• The importance of signature on delivery
• How much cross-border traffic comes from the dominant retailers
• Free delivery
• Delivery speed
• Returns
• Direct mail and e-commerce