Shipping issues are almost inevitable in an online business, so how do you deal with them when they arise and how do you make sure you are protect from a potential scammer who is just wanting something for free?

In this episode, we’ll talk about:

• Big reason why policies are so important and how you can protect yourself through your policies
• Why you should NEVER guarantee that your item will arrive by a certain time - you can only guarantee your side of the transaction…you don’t have control over the postal service.
• What are some common shipping issues an Etsy seller encounters, and how to handle each of them in a professional manner

• What to do when:

  • Package is lost
  • Package says it was delivered but customer says it wasn’t
  • Package is delivered but is has been damaged or destroyed in transit
  • Your responsibilities as a seller and business owner - when do you need to refund, when are you ok NOT to refund
  • When to refund or replace and when you should push back - and what kind of proof you need from your buyer
  • Filing for refunds when a package has been lost or damaged
  • When shipping insurance makes sense and how to figure out if it is something you should be purchasing with your packages
  • Dealing with bad review - sometimes people are going to be upset about the transaction even though there is nothing you could have changed…so how do you deal with it when it comes?

Key Links:
Facebook group for ongoing support and community

Ultimate Etsy Starter Kit for getting started as an Etsy shop owner