Chances are your association members interact with your association in more than one way. They attend events, open your emails, and read your publications at a frequency and level of involvement that fits their professional role and aspirations at the moment. But not all members prefer to receive communications in the same way, at the same time and in the same format. But, through our 2017 Association Communications Benchmarking Study, we found that more than 50 percent of associations surveyed say they have just one overall content strategy for all members! Content planning isn’t easy, so we talked with Monica Dutcher, editor and content director for the National Asphalt Pavement Association, and Ashley Williams, Communication director for the Georgia Trial Lawyers Association, about how they tackle content planning. Monica and Ashley share their processes for planning magazine issues and online content, how they source content, who makes decisions about content plans and who is respo