**Julia West** is the HR & Operations Manager of Fort Knox Self Storage. She’s an experienced Operations and Human Resources Manager with a demonstrated history of working in the Self Storage and Tourism Industries. For the past 6 years, she had given up her bed to sleep on the cold harsh concrete of the MCG, in support of the Melbourne City Mission and Sleep At the G event, in a quest to raise much-needed funds and awareness to end youth homelessness.  She also inspired other asthmatics and people with other chronic illnesses to take control of their lives and understand that it is possible to live a relatively healthy and active life. **On today’s Podcast** 04:16 – Getting to know Julia West 05:52 – Julia’s #1 Superpower 06:25 – The biggest lesson she had learnt in her career 06:58 – How did Julia get into the Self Storage Industry 10:42 – Julia’s presentation at the FEDESSA Conference 16:33 – About Fort Knox Storage 17:14 – About Mobile Storage 32:03 - A bit of advice to Self Storage owners 36:59 - About Global Ballooning Australia 38:59 - One thing that she wishes she could’ve known when she started in the industry 40:56 - QuickFire Round – Five Questions for Fun **Books Mentioned:** The Thank You Book - https://www.amazon.com/Thank-You-Book-Meaningful-Purposeful/dp/1563526514 Who Moved My Cheese - https://www.amazon.com/Moved-Cheese-Spencer-Johnson-M-D/dp/0743582853 **Links Mentioned:** Julia West - https://au.linkedin.com/in/julia-ovens-59bbb649 Fort Knox Self Storage - https://www.fortknoxselfstorage.com.au/