My guest today is Phillip Hunter. Phillip is a strategy and innovation consultant focused on conversational systems. He has a long trajectory working on such systems; among other roles, he was head of user experience for Amazon Alexa Skills. In this conversation, we focus on conversation itself, and how to design systems that converse.

Listen to the show

Download episode 49

Show notes

• Phillip Hunter on LinkedIn
• Phillip Hunter on Twitter
• Conversational Collaborative AI Services (Phillip’s consultancy)
• Brenda Laurel
• Don Norman
• Google Assistant
• Amazon Alexa
• HomePod
• Because Internet: Understanding the New Rules of Language by Gretchen McCullough
• Wizard-of-Oz testing
• Adobe XD
• Voiceflow
• Botmock
• Google Dialogflow CX
• Alexa Skills Kit
• How We Talk: The Inner Workings of Conversation by N.J. Enfield

Some show notes may include Amazon affiliate links. I get a small commissions for purchases made through these links.