• How her business has owned the definition of "outrageous customer service".
• What it means to be a conservative decision maker.
• Why it's important to let others control their own outcomes.
• Why the person she would most like to meet isn't a specific person.
• Why baking cookies is a daily reminder why she is in business.
• And, how assumptions others have about you, no matter how unjustified, can still be an obstacle for women-own businesses