Conversations About Conversations: Recent Episodes
Ivan Farber
On Conversations About Conversations, we explore what it takes to lead conversations that make a difference. Our guests are movers, shakers and difference makers. They are business leaders, writers, speakers, podcasters and more. What they have in common is they lead meaningful conversations in the world.
The concepts in this class are from Chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Conversations is available on Amazon, Audible and Kindle.
In this class we teach you how to:
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Use questions strategically
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Ask tactical and calibrated questions
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Integrate the FBI's Behavior Change Stairway Model
Watch this episode and more on our YouTube Channel: https://youtu.be/ZJCaNMc5nGE
Conversations About Conversations – Episode 314
#ConversationsAboutConversations #ConversationsAcademy
The content in this class is from Chapter 7 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Conversations is available on Amazon, Audible and Kindle.)
In this class we teach you how to:
- Prepare an agenda
- Use a consultative opener
- Read the defense
- Check for acceptance
Watch this episode and more on our YouTube Channel: https://youtu.be/0TKKZ-0Opr8
Conversations About Conversations – Episode 313
#ConversationsAboutConversations #ConversationsAcademy
To celebrate the 5th birthday of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time, I unveiled—for the first time ever—ten more lessons from 10,000 more conversations.
WATCH the presentation YouTube: https://youtu.be/gAuc18yTayU
Conversations About Conversations – Episode 312
#ConversationsAboutConversations #ConversationsAcademy
Conversations: How to Manage Your Business Relationships One Conversation at a Time was launched into the world 5 years ago.
In preparation for celebrating the book’s 5th birthday, we went back to the beginning and are now pleased to share with you never before seen footage.
If you have to influence others through conversations, you will benefit from the ten important lessons in the book. Conversations will give you a clear formula for success. It will give you newfound power and ease in your career and all your interpersonal communications. It will reshape how you interact with your clients, prospects and colleagues.
You’ll get valuable strategies proven to:
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Increase collaboration,
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Strengthen relationships,
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Gain agreement for action, and
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Improve the bottom line.
WATCH the launch party on YouTube: https://youtu.be/Skq7zts8rhU
LISTEN to the launch party on Spotify, Apple, Amazon, iHeartRadio or the podcast’s page.
VISIT: conversations.biz/podcast
Conversations About Conversations – Episode 311
#ConversationsAboutConversations
Conversation Lab — How to Disagree Effectively
If you want to learn how to get people to agree with you, this episode is for you.
In this Conversation Lab, we discussed and then practiced 4 concepts:
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Straw Man Arguments,
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Steel Man Arguments,
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The Socratic Method and
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Rapoport’s Rules
Conversations About Conversations is available on Spotify, Apple, Amazon, YouTube and iHeartRadio. Visit conversations.biz/podcast for links to your preferred platform.
Conversations About Conversations – Episode 310
#ConversationsAboutConversations
Being an extraordinary relationship manager means being extraordinary at using questions skillfully.
In this Conversation Lab, we introduced 14 types of calibrated questions: Leads, Assessors, Motivators, Clarifiers, Continuers, Journalist (W’s), Greasers, Hypotheticals, Sub-decisions, Confirms, Hooks/Engagers, Isolators, Interjectors and Helping Verbs (be, do and have).
These concepts are from chapter 8 of the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. (Available on Amazon, Audible and Kindle)
Conversations About Conversations is available on Spotify, Apple, Amazon, YouTube and iHeartRadio. Visit conversations.biz/podcast for links.
Conversations About Conversations – Episode 309
#ConversationsAboutConversations
In this Conversation Lab, we discussed the formula for handling people who are upset. We discussed the distinction 'upset' and then we role played handling upset people with a game I created called, "That's right."
If you're committed to improving your skills in conversation leadership and management, I recommend listening to it.
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
WATCH the Conversations About Conversations YouTube Channel: https://www.youtube.com/@conversationleaders
Conversations About Conversations – Episode 308
#ConversationsAboutConversations
In this Conversation Lab, we discussed how to address the five generic objections: drawbacks, indifference, misunderstandings, excuses and skepticism. We distinguished how they are handled similarly and what needs to happen differently in order to overcome them. As is customary in Conversation Labs, we experimented with the techniques in a role play. We role played a small business owner talking to an attorney about retaining him for his services.
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
WATCH the Conversations About Conversations Channel on YouTube: https://www.youtube.com/@conversationleaders
Conversations About Conversations – Episode 307
#ConversationsAboutConversations
In this Conversation Lab, we discussed some of what goes into formulating a rapport plan for a difficult or relatively new relationship.
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
WATCH the podcast on YouTube: https://www.youtube.com/@conversationleaders
Conversations About Conversations – Episode 306
#ConversationsAboutConversations
In my 30-year career, I’ve had about 30,000 professional conversations with clients, prospects and colleagues. I’ve considered many of those conversations as a "laboratory" where I've been able to experiment with different strategies and approaches. Essentially, my focus has been on researching a unified theory on conversations. I endeavored to find the formula for effective conversations.
In addition to getting advice from two influential mentors in my life, my research was greatly advanced by mentoring, coaching and training others. As I dispensed advice to mentees and people I was coaching, it crystallized what I believed. It helped me to observe, question, hypothesize, experiment, analyze and then come to conclusions that would make a true difference in managing relationships one conversation at a time. My mentees thought it was so valuable that they frequently suggested I write a book and teach classes and seminars. I realized that to be extraordinary at conversations you have to practice it both as an art and a science.
This 36-minute video summarizes the ten major lessons I took away from 10,000 conversations.
WATCH the class on Conversations About Conversations’ YouTube Channel: https://youtu.be/uUJuS-oW-Ho
LISTEN to the class on Spotify, Apple, Amazon, Google, or iHeartRadio.
#ConversationsAboutConversations
This episode is for you if you want to learn an approach to have better and more effective conversations—both professionally and personally.
In addition to a conversation with the first student of Conversations Academy, you’ll hear my lecture on the ten lessons I learned from the first 10,000 conversations I studied in my Conversation Lab.
WATCH the episode on YouTube: The First Class at Conversations Academy
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 305
#ConversationsAboutConversations #ConversationsAcademy
This episode is for salespeople. If you want to learn how to close more business, more predictably and more effectively, this conversation is for you.
60%-80% of all opportunities result in a no-decision outcome. Our guest, Michael Farber, has a proven solution to increase your close rate.
Farber is the founder of The ROI Shop, a company that helps salespeople articulate their value in dollars and cents. He spent more than 16 Years in Enterprise Software and Technology Sales before founding The ROI Shop. His approach is pragmatic and impactful and his videos to promote his business are creative and funny.
WATCH the episode on YouTube: https://youtu.be/mVPEL1etMww
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 304
#ConversationsAboutConversations
If happiness is important to you, this episode is for you.
Our guest was Happiness Coach, Robert Mack. Robert is one of the most exciting, engaging, and extraordinary coaches and speakers in the world today. He is a positive psychology expert with a Master’s Degree from the University of Pennsylvania in Applied Positive Psychology.
He’s the author of Happiness from the Inside Out: The Art and Science of Fulfillment and Love from the Inside Out: Lessons and Inspiration for Loving Yourself, Your Life, and Each Other.
WATCH the full episode on YouTube: https://youtu.be/pou6BUPMk6c
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
Conversations About Conversations – Episode 303
#ConversationsAboutConversations
Rob was also on Episode 291: Happiness Leads to Success
WATCH on YouTube: https://youtu.be/iuYpWO1zI2k
LISTEN to the podcast on Spotify, Apple, Amazon, Google, iHeartRadio or the podcast’s page:
https://conversationsaboutconversations.libsyn.com/happiness-leads-to-success-with-robert-mack
Our guest on this episode was Rebecca Rolland. Rebecca is the author of The Art of Talking with Children: The Simple Keys to Nurturing Kindness, Creativity, and Confidence in Kids.
She calls the construct she developed the ABCs of Rich Talk. A stands for adaptive, B stands for back-and-forth and C stands for child driven but could also stand for centric.
Rebecca is on the faculty of the Harvard Graduate School of Education and Harvard Medical School. She is a lecturer, speech pathologist and consultant who is passionate about language and communication. She arms adults with practical tools to help them have productive and meaningful conversations with children of all ages—whether it’s engaging a stubborn toddler or getting the most reticent teenager to open up.
WATCH the episode on YouTube: https://youtu.be/4Jyq9JXqywA
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
VISIT RebeccaRolland.com for more information
WATCH the first episode with Rebecca called: The Art of Talking with Children
Conversations About Conversations is a show that helps people be more effective in their conversations, their business relationships, and in the projects and endeavors that they lead in order to make the business world a better place one conversation at a time.
Conversations About Conversations – Episode 302 #ConversationsAboutConversations
Our guest on this episode was Karen Grill. Karen is a Certified Master Persuader and Strategist. She’s a business coach and speaker. She's trained in the science of persuasion and sales psychology. One of her areas of expertise is funnels. Her formula is funnel strategy + persuasive copy = profitable business.
WATCH the episode on YouTube: https://youtu.be/eJ374q1wIe4
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
VISIT karengrill.com or conversations.biz
Conversations About Conversations is a show that helps people be more effective in their conversations, their business relationships, and in the projects and endeavors that they lead. The goal is to make the business world a better place one conversation at a time.
Conversations About Conversations – Episode 301
#ConversationsAboutConversations #podcast
The Two Biggest Game Changers for me in the Past Two Years are:
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The Question of the Day: Questions steer our thoughts. Ask an empowering question every day.
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Listening to Positive Life Scripts: Three quarters of your automatic thoughts are negative. Change your self-talk. Change your experience of being alive.
WATCH the episode on YouTube: https://youtu.be/zVc-wPBwN14
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
Conversations About Conversations is a show that helps people be more effective in their conversations, their business relationships, and in the projects and endeavors that they lead. The goal is to make the business world a better place one conversation at a time.
Conversations About Conversations – Episode 300
#ConversationsAboutConversations
YouTube Channel
Our guest on this episode was Meredith Lee. Meredith is the Program Director of the Russ Berrie Making a Difference Awards. Not only is she a difference maker herself, but she is surrounded by difference-makers. In addition to discussing the awards program, we discussed ten traits of difference makers.
The Russ Berrie Making a Difference Award is a prestigious awards program that honors "unsung heroes" who demonstrate their passion and unstoppable commitment to serve the most vulnerable. Since the inception of the Russ Berrie Making a Difference Award in 1997, there have been over 400 honorees who've received more than $4 million in cash awards. Their work is improving people’s lives and making communities stronger. This year, eleven outstanding changemakers were honored at the 27th Anniversary Award Ceremony. They received awards totaling $160,000.
VISIT https://russberriemakingadifferenceaward.org/ for more information.
WATCH the episode on YouTube: https://youtu.be/lGZotY0FZa8
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations is a show that helps people be more effective in their conversations, their business relationships, and in the projects and endeavors that they lead. The goal is to make the business world a better place one conversation at a time.
Conversations About Conversations – Episode 299
#ConversationsAboutConversations #podcast
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Have a reason, purpose or objective(s) for your conversations.
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Set an agenda and check for acceptance of it. Make sure it's mutual.
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Use active listening to confirm understanding.
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Establish and maintain rapport.
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Unless this is a completely new relationship, reference or connect to past conversations and shared understandings.
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Learn and explore.
a) Elicit thoughts, feelings, needs and wants.
b) Gather information about people, places, things, circumstances and problems.
c) Discuss goals, dreams and aspirations.
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Exercise self-control.
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Discuss ways to address needs, sticking points or objections.
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Determine what decisions need to be made.
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Agree on next steps with key agreement words.
Thank you, Jane Stoller for joining me in this conversation about conversations. This segment was from a recent episode of the podcast called: Organizing Your Business and Your Conversations with Organized Jane.
WATCH the full episode called Organizing Your Business and Your Conversations on YouTube: https://youtu.be/oqwjwfKsYcs
Conversations About Conversations – Episode 298
#ConversationsAboutConversations #podcast
Our guest on this episode was Brian Ahearn. Brian is the Chief Influence Officer at a company called Influence PEOPLE. He’s an author, TEDx speaker, international trainer, coach, and consultant. His LinkedIn courses on persuasive selling and coaching have been viewed by more than a half a million people around the world. His first book, Influence PEOPLE, was named one of the 100 Best Influence Books of All Time.
Our agenda was threefold: 1. a quick review of the seven universal principles of influence, 2. a discussion of how to deal with four different personality types, and 3. a strategy to make you a listening all-star.
WATCH the episode on YouTube: https://youtu.be/MXu7Uw96DsY
Here's a link to the first episode we did with Brian Ahearn called the Seven Universal Principles of Influence: https://youtu.be/OpqHxg0ygSE
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
Conversations About Conversations is a show that helps people be more effective in their conversations, their business relationships, and in the projects and endeavors that they lead. The goal is to make the business world a better place one conversation at a time.
Conversations About Conversations – Episode 297
#ConversationsAboutConversations #podcast
This episode’s conversation leader is Jane Stoller. Jane is an author, speaker, and business and life organizer whose passion is decluttering spaces and organizing business processes.
She’s the founder of Organized Jane and the author of two books: Organizing for Your Lifestyle and Decluttering for Dummies. Her goal is to help you reduce stress, overcome overwhelm while simultaneously accomplishing more.
WATCH the episode on YouTube: https://youtu.be/oqwjwfKsYcs
For more information visit: conversations.biz/podcast or organizedjane.com.
Conversations About Conversations – Episode 296
#ConversationsAboutConversations #podcast
In this video book report, I discuss the five major choices Vaden highlights when you are deciding how to approach the tasks and items on your to-do list:
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Eliminate
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Automate
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Delegate
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Procrastinate
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Concentrate
I found this framework to be a game changer for me and I hope it's helpful to you as well.
Michael is a game-changing motivational speaker and author of four books:
· The Mount of Olives: 11 Declarations to an Extraordinary Life
· The Traveler's Secret: Ancient Proverbs for Better Living
· The Servant With One Talent: Five Success Principles from the Greatest Parable Ever Told
· The Cabin at the End of the Train: a Story About Pursuing Dreams
You can learn more about the important conversations he’s leading at speaklife365.com.
WATCH the episode on YouTube: https://youtu.be/7dvYDNcDJ94
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
For more information visit: conversations.biz/podcast
Conversations About Conversations – Episode 294
#conversationsaboutconversations
Our guest was Susan Murphy. Susan is a voice coach for broadcasters. We discussed the kind of situations she can help with.
Susan spent 40 years on-air and in production learning what works and what doesn’t work. She’s been a shadow traffic reporter, program director, and New York radio personality. Her clients benefit tremendously from her experience.
Broadcasters aren't the only ones who need to mind their voice. Everyone in business has a voice. Susan likes to say: “If the eyes are the window to the soul, the mouth and voice are the front door.” Your voice is your authentic you. Your voice makes a great first impression, or it doesn't. Your voice connects with your audience, or repels them away from you.
Learn more about the important conversations she's leading.
WATCH the full episode on YouTube: https://youtu.be/8xy1h9KKMBQ
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
For more information visit: conversations.biz/podcast
Conversations About Conversations – Episode 293
#ConversationsAboutConversations #podcast #voicecoaching
Our guest on this episode was Dr. Thomas Jordan. Dr. Jordan specializes in the treatment of unhealthy love lives and has been studying them for over 30 years.
Dr. Thomas Jordan is a clinical psychologist and psychoanalyst in private practice in New York City. He is on the faculty of NYU’s Postdoctoral Program in Psychoanalysis, author of Learn to Love: Guide to Healing Your Disappointing Love Life and founder of the Love Life Learning Center.
WATCH the full episode on YouTube: https://youtu.be/P0QqQZgzMRA
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
Conversations About Conversations – Episode 292
Our guest on this episode was Robert Mack. Robert is a positive psychology expert and celebrity happiness coach. He is an inspirational speaker, published author, and television host & producer.
Robert is the author of two books:
- Happiness from the Inside Out: The Art and Science of Fulfillment and
- Love from the Inside Out: Lessons and Inspiration for Loving Yourself, Your Life, and Each Other
In addition to serving as a celebrity love coach for Famously Single on the E! Network for two seasons, Robert also worked as consulting producer and on-camera expert for the Oprah Winfrey Network (OWN) and executive producer and host of Good Morning LaLa Land on Apple TV and Hulu. He has been featured on television shows like Good Morning America, The Today Show, CBS Morning Show, Access Hollywood and now... Conversations About Conversations.
Robert is one of the most exciting, engaging, and extraordinary coaches and speakers in the world today. But all of this is not what impresses me most about Rob. In preparation for this conversation, I listened to 20 of his interviews. What impresses me most is the quality of his ideas and the quality of his conversations. His ideas have changed my life and helped me to be a happier person. I hope they do the same for you.
WATCH the full episode on YouTube: https://youtu.be/iuYpWO1zI2k
LISTEN to the podcast on Spotify, Apple, Amazon, Google, iHeartRadio or the podcast’s page.
Conversations About Conversations – Episode 291
#ConversationsAboutConversations
Our guest on this episode was Conor O’Malley. Conor is the author of the book Trust Begins and Ends with Self. He defines trust as delivering on your commitments to self and others consistently.
Conor is a Professional Certified Executive Coach. He’s known as the CEO's Caddy. He’s an accredited Ontological Coach and sought-after speaker. He’s co-author of How to Talk to Strangers and There is No Such Thing as a Difficult Conversation. He has a background in executive leadership in logistics and supply chain management. He believes in leading from the heart as well as the head.
WATCH the episode on YouTube: https://youtu.be/TFlFuhhOSoM
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 290
#ConversationsAboutConversations
We had a lot of movers, shakers and difference makers on the show this year:
- Manage Your Creativity with David Kadavy (0.00 – 1:02)
- Leap Your Way Out of Conflict with A.J. Grossman III, J.D., LL.M, Esquire (1:02 – 1:53)
- Emmy Award Winning Camera Operator Turned Entrepreneur Howard Zales (1:53 – 2:26)
- Get Real and Live Your Life to the Edges with Jodee Bock (2:26 – 3:25)
- Your Career Success Accelerator with Joseph Fung, CEO of Uvaro (3:25 – 4:40)
- Taking Control of Your Mental Well-Being with Louisa Jewell (4:40 – 5:49)
- Unleash Your Unique Genius and Experience True Fulfillment with Howard Sambol (5:49 – 6:34)
- The Confidence Project: Strategies to Project a More Confident You with Tracy Hooper (6:34 – 7:44)
- Putting the Personal into Personal Injury Law with Jonathan Rosenfeld (7:45 – 8:57)
- The Seven Universal Principles of Influence with Brian Ahearn (8:58 – 10:05)
conversations.biz/podcast
youtube.com/@conversationleaders
#conversationsaboutconversations—Episode 288
We had a lot of movers, shakers and difference makers on the show this year:
- Elevate Your Voice and Elevate Your Career with Susan Murphy (0.00 – 1:38)
- Events with Giant Impact — Daniel Moss of We & Goliath (1:39 – 2:31)
- Mental Health Uncensored with Author Keri Cooper (2:32 – 3:28)
- Energy—The Unseen Factor That Rules Everything We Do with Holistic Life Coach Natalie Kehren (3:28 – 4:24)
- The Power of Well Being with Clive Elliott (4:24 – 5:05)
- A Frank Talk About Affiliate Marketing with Frank Chen (5:05 – 6:12)
- Advice & Wisdom from Sarah Victory (6:12 – 7:41)
- It's Okay to Be Messy with Kristy Mandour (7:41 – 8:31)
conversations.biz/podcast
youtube.com/@conversationleaders
#conversationsaboutconversations—Episode 287
We had a lot of movers, shakers and difference makers on the show this year:
- Organize Your Business with Organized Jane, Jane Stoller (0.00 – 1:17)
- We Are All Content Creators with TikTok Influencer @therichb (1:17 – 2:48)
- RISE Hypnotic Meditation with Mary Welp (2:48 – 3:40)
- Helping Others with Real Estate—The World of Rod Khleif (3:40 – 4:55)
- The Adaptable Mindset with Innovation Catalyst Robert Overweg (4:55 – 5:54)
- One Perfect Speech with Jane Paterson (5:54 – 6:38)
- The Art of Talking with Children with Rebecca Rolland (6:38 – 8:07)
- Better Sleep, Better Life with Jason Elliott of Perfectly Snug (8:07 – 8:51)
- Make Space to Lead, Exhale and Surf with Tutti Taygerly (8:51 – 9:59)
- Your Writing Matters with Keiko O'Leary (9:59 – 11:33)
- Bring Excitement to Your Life by Trying New Things with Alyson "Attempts" (11:33 – 12:10)
conversations.biz/podcast
youtube.com/@conversationleaders
#conversationsaboutconversations—Episode 286
We had a lot of movers, shakers and difference makers on the show this year:
- Progress Equals Happiness with Troy Duffy (0.00 – 0.09)
- What Makes a Conversation Memorable with Alex Brown (0.09 – 0:47)
- Intentional Branding and Difficult Conversations with Jen Dalton (0:47 - 2:22)
- From the Law of Attraction to Brain Rewiring with Bob Doyle (2:22 – 3:00)
- Be The Person That You Needed When You Were Younger with Miriam Mandel (3:00 – 4:06)
- Becoming a Motivational Speaker with Michael Ivanov (4:06 – 4:30)
- You Are Newsworthy with Andrea Pass (4:30 – 5:02)
- From “Cold” to “Sold” with Certified Master Persuader Karen Grill (5:02 – 5:49)
- Kitchen Medicine—A Story of Food and Love with Author Debi Lewis (5:49 – 6:30)
- Geeking Out About the Power of Conversations with Fellow Podcaster James Quandahl (6:30 – 7:15)
- From Pitchman to Farmer with Billion Dollar Pitchman, The OxiClean Man, Anthony Sullivan (7:16 – 8:53)
conversations.biz/podcast
youtube.com/@conversationleaders
#conversationsaboutconversations—Episode 285
Do you desire to be more influential? Do you want people to be more inclined to help you? Do you want to become more powerful and persuasive? If you answered yes to any of these three questions, this conversation is for you.
Our guest on this episode is Brian Ahearn. Brian is the Chief Influence Officer at Influence PEOPLE. He’s an author, TEDx speaker, international trainer, coach, and consultant. His LinkedIn courses on persuasive selling and coaching have been viewed by more than a half a million people around the world. He helps people apply influence in everyday situations to boost their results. Brian’s first book, Influence PEOPLE, was named one of the 100 Best Influence Books of All Time by Book Authority.
WATCH the unabridged version on YouTube: https://youtu.be/OpqHxg0ygSE
LISTEN on Spotify, Apple, Amazon, Google, or iHeartRadio
#conversationsaboutconversations
Do you desire to be more influential? Do you want people to be more inclined to help you? Do you want to become more powerful and persuasive? If you answered yes to any of these three questions, this conversation is for you.
Our guest on this episode is Brian Ahearn. Brian is the Chief Influence Officer at Influence PEOPLE. He’s an author, TEDx speaker, international trainer, coach, and consultant. His LinkedIn courses on persuasive selling and coaching have been viewed by more than a half a million people around the world. He helps people apply influence in everyday situations to boost their results. Brian’s first book, Influence PEOPLE, was named one of the 100 Best Influence Books of All Time by Book Authority.
WATCH the episode on YouTube: https://youtu.be/OpqHxg0ygSE
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
VISIT http://www.influencepeople.biz/
SHOW NOTES
The Seven Universal Principles:
#1. Liking
#2. Reciprocity
#3. Unity
#4. Authority
#5. Consensus (or Social Proof)
#6. Consistency
#7. Scarcity
Books mentioned during the episode:
- Conversations: How to Manage Your Business Relationships One Conversation at a Time by Ivan Farber
- Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical by Brian Ahearn
- Persuasive Selling for Relationship Driven Insurance Agents by Brian Ahearn
- The Influencer by Brian Ahearn
- The Game of Influence by Brian Ahearn
- Yes! 50 Scientifically Proven Ways to Be Persuasive Goldstein, Martin & Cialdini
- Influence by Robert Cialdini
- Persuasion by Robert Cialdini
- The small B!G, and Introducing Persuasion: A Practical Guide. Goldstein, Martin & Cialdini
- How to Have Impossible Conversations Peter Boghosian and James Lindsay
- The Like Switch Jack Schafer and Marvin Karlins
- Never Split the Difference by Chris Voss
- How to Have Difficult Conversations About Race by Kwame Christian
Conversations About Conversations – Episode 284
#ConversationsAboutConversations
You’ve seen the billboards and heard the bold advertisements, but have you ever had a conversation with a personal injury attorney? We hadn’t… until now.
Our guest on this episode is Jonathan Rosenfeld. Jonathan is a personal injury attorney and successful businessman. His firm, Rosenfeld Injury Attorneys, has a national reputation for achieving superior results for individuals and families in personal injury and wrongful death matters. His firm has recovered over a quarter of a billion dollars in judgments and settlements for more than 5,000 satisfied clients from across the country
WATCH the episode on YouTube: https://youtu.be/AYImZbHRoVU
LISTEN to the podcast on Spotify, Apple, Amazon, Google, iHeartRadio or the podcast’s page on Libsyn
VISIT rosenfeldinjurylawyers.com
VISIT conversations.biz
Conversations About Conversations – Episode 283
#ConversationsAboutConversations
Our guest on this episode is Tracy Hooper. Tracy is the Founder of The Confidence Project. Her prestigious client list includes Nike, Intel, Microsoft, Merck, Daimler, and Kaiser Permanente. She leads dynamic presentations for high-achieving teams of any size and advises executives and professionals in a wide variety of industries. Her work results in cultures where people elevate their presence, communicate with clarity, and work together better. She’s been a TV news reporter, anchor, producer, and voice-over professional for corporate clients including Disney and NFL Films.
WATCH the episode on YouTube: https://youtu.be/34W1yh21er0
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
Conversations About Conversations – Episode 282
#ConversationsAboutConversations #Confidence #ConfidenceCanBeLearned
What is fulfillment and how do you find it? How do you break free from limiting beliefs?
Our guest, Howard Sambol, answered these questions and more.
Howard is the award-winning author of Craft Your Genius Life. His works have impacted thousands of people’s lives helping them to craft their dream businesses and make money doing what they love. With his cutting-edge Life Crafting program, he shows people how to unlock and unleash their unique genius to positively impact the world and experience true life fulfillment.
WATCH the full episode on YouTube: https://youtu.be/G__FsApnQjw
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
VISIT Life Crafting Mastermind Group:
https://lifecrafting.kartra.com/page/mastermindgroup
Conversations About Conversations – Episode 281
#ConversationsAboutConversations
What is fulfillment and how do you find it? How do you break free from limiting beliefs?
Our guest, Howard Sambol, answered these questions and more.
Howard is the award-winning author of Craft Your Genius Life. His works have impacted thousands of people’s lives helping them to craft their dream businesses and make money doing what they love. With his cutting-edge Life Crafting program, he shows people how to unlock and unleash their unique genius to positively impact the world and experience true life fulfillment.
WATCH the full episode on YouTube: https://youtu.be/G__FsApnQjw
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
VISIT Life Crafting Mastermind Group:
https://lifecrafting.kartra.com/page/mastermindgroup
Conversations About Conversations – Episode 281
#ConversationsAboutConversations
Our guest on this episode was Louisa Jewell.
Louisa is one of the world’s leading experts on the science of well-being and human thriving.
She holds a master’s degree in Applied Positive Psychology from the University of Pennsylvania, where she studied with the field’s founder, renowned psychologist, Dr. Martin Seligman.
She is founder of the Canadian Positive Psychology Association (CPPA).
Her best-selling book Wire Your Brain for Confidence: The Science of Conquering Self-Doubt was named of one the top 100 Best Psychology Books of All Time
WATCH the full episode on YouTube: https://youtu.be/zZ2GoLmzmX4
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
Conversations About Conversations – Episode 280
#ConversationsAboutConversations #Psychology #PositivePsychology
Our guest on this episode was Louisa Jewell.
Louisa is one of the world’s leading experts on the science of well-being and human thriving.
She holds a master’s degree in Applied Positive Psychology from the University of Pennsylvania, where she studied with the field’s founder, renowned psychologist, Dr. Martin Seligman.
She is founder of the Canadian Positive Psychology Association (CPPA).
Her best-selling book Wire Your Brain for Confidence: The Science of Conquering Self-Doubt was named of one the top 100 Best Psychology Books of All Time
WATCH the full episode on YouTube: https://youtu.be/zZ2GoLmzmX4
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
Conversations About Conversations – Episode 280
#ConversationsAboutConversations #Psychology #PositivePsychology
Why is our higher education system oriented around an agrarian calendar?
Why do universities offer a curriculum that mostly doesn’t prepare their students to obtain and then be successful in their jobs?
Have you ever wondered what the future of career-oriented education and development looks like?
On this episode, we talked with Joseph Fung, CEO and founder of Uvaro. Uvaro has created a new model for education.
Fung and his team developed a subscription-based model that you can either pay for as you go, or AFTER you’ve been hired in your next role. They designed a curriculum, program and community that has the expressed intention to get their students started in a fulfilling career and thriving thereafter. Hence their slogan: from hired to retired.
WATCH the episode on YouTube: https://youtu.be/fWSHG3jH8c8
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 279
#ConversationsAboutConversations
Our guest on this episode was Jodee Bock. Jodee and I had a wide-ranging conversation about conversations. We discussed the importance of words and trust. We compared the experiences we’ve had and learning we’ve gotten from some of the same people and educational organizations that have shaped and influenced our perspectives and philosophies (i.e. Michael Singer, Napoleon Hill and Landmark Education).
Jodee is a life purpose and career coach. She is a thought leader and a highly sought-after keynote speaker, workshop facilitator, and business consultant. She is the author of several books including: P.O.W.E.R. Tools @ Work: Helping Leaders Build a Strong, Engaged & Connected Culture and The 100% Factor: Living Your Capacity.
WATCH the episode on YouTube: https://youtu.be/hXmX3p6FHgc
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio.
Conversations About Conversations – Episode 278
#ConversationsAboutConversations
Howard Zales has had an amazing career as an Emmy award winning camera operator. He’s filmed hundreds of sporting events ranging from the Olympics, to the Super Bowl, the Kentucky Derby, and World Wrestling Entertainment.
He's the Founder and President of two businesses: HJZ Productions and Viridity Entertainment Services (VES). The former is a staffing agency for TV Crews; the latter helps businesses do quality livestream broadcasts.
He's also the host of a podcast called TV Crew Talk and mentors new and aspiring television sports freelancers. He stands for excellence in broadcasting.
WATCH the episode on YouTube: https://youtu.be/EPuRIvJ_x0o
Conversations About Conversations – Episode 277
#ConversationsAboutConversations #broadcastmedia #livestreaming
It got my wife’s attention when I told her I was going to speak with a divorce attorney.
However, this was not a typical conversation with a divorce attorney because my guest on this episode, A.J. Grossman III, J.D., LL.M, Esquire, is not your typical divorce attorney—and I am nowhere near looking to get a divorce!
What drew me to want to speak with A.J., was his conversation model (LEAP: Listen, Empathize, Affirm, Problem Solve) which is very much aligned with my model (CLEAR: Create, Listen, Explore, Address and Resolve). Moreover, as a divorce attorney, A.J. is an expert in handling conflict resolution—and with all the conflict in the world (and in marriages) that’s a conversation we should be having a conversation about.
A.J. is the Founder, CEO, Attorney, and Mediator at Leap Frog Divorce: https://www.leapfrogdivorce.com/. AJ is the only experienced, practicing family law attorney in Florida who holds a Master of Laws degree from the #1-ranked dispute resolution program in the United States: The Straus Institute at Pepperdine School of Law. He’s a fellow podcaster. His podcast is called LEAP: Listen, Empathize, Affirm, Problem Solve. He says that he gets a deep fulfillment and satisfaction in helping people get through the most stressful problems they will likely ever experience during their lifetime.
WATCH the full episode on YouTube: https://youtu.be/MYFKLwNgM1A
LISTEN to the podcast on Spotify, Apple, Amazon, Google,
or iHeartRadio.
VISIT https://conversations.biz/podcast for more information.
Conversations About Conversations – Episode 276
#ConversationsAboutConversations #ConflictResolution
My guest on this episode is a self-described “creativity fiend”, prolific content creator and advocate of all modes of expression.
His name is David Kadavy. David is the author of several books including: Mind Management, Not Time Management, How to Write A Book, The Heart to Start and Design for Hackers.
David has a podcast called Love Your Work—what he calls his intellectual playground. He’s had amazing guests including CEOs, authors and thought leaders such as Seth Godin, David Allen, James Altucher and Ryan Holiday.
WATCH the episode on YouTube: https://youtu.be/UjL7SnD1U6k
LISTEN to the podcast on Spotify, Apple, Amazon, Google, iHeartRadio or the podcast’s page: https://conversationsaboutconversations.libsyn.com/
Conversations About Conversations – Episode 275
#ConversationsAboutConversations #Creativity #Management #MindManagement
My guest on this episode is a self-described “creativity fiend”, prolific content creator and advocate of all modes of expression.
His name is David Kadavy. David is the author of several books including: Mind Management, Not Time Management, How to Write A Book, The Heart to Start and Design for Hackers.
David has a podcast called Love Your Work—what he calls his intellectual playground. He’s had amazing guests including CEOs, authors and thought leaders such as Seth Godin, David Allen, James Altucher and Ryan Holiday.
WATCH the episode on YouTube: https://youtu.be/UjL7SnD1U6k
LISTEN to the podcast on Spotify, Apple, Amazon, Google, iHeartRadio or the podcast’s page: https://conversationsaboutconversations.libsyn.com/
Conversations About Conversations – Episode 275
#ConversationsAboutConversations #Creativity #Management #MindManagement
Sarah Victory has the unusual skill to grow anything but a house plant.
On this episode of Conversations About Conversations, I asked for Sarah’s input on fulfilling the vision of building Conversations Academy and Conversations University.
Sarah is a trusted coach and business consultant. She’s worked with over 500 influential individual clients such as Fortune 100 CEOs, New York Times best-selling authors, celebrities, sports stars, and top coaches and consultants. She has spoken for over 2,000 distinguished audiences reaching over 3.5 million people all over the world.
Sarah is the author of numerous books and audio programs including two best sellers: Double Your Business in One Year or Less! and Do Something Brave Every Day.
VISIT: TheVictoryCompany.com
WATCH the full episode on YouTube
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 274
#ConversationsAboutConversations #thevictorycompany #advice #businessadvice #marketing
Sarah Victory has the unusual skill to grow anything but a house plant.
On this episode of Conversations About Conversations, I asked for Sarah’s input on fulfilling the vision of building Conversations Academy and Conversations University.
Sarah is a trusted coach and business consultant. She’s worked with over 500 influential individual clients such as Fortune 100 CEOs, New York Times best-selling authors, celebrities, sports stars, and top coaches and consultants. She has spoken for over 2,000 distinguished audiences reaching over 3.5 million people all over the world.
Sarah is the author of numerous books and audio programs including two best sellers: Double Your Business in One Year or Less! and Do Something Brave Every Day.
VISIT: TheVictoryCompany.com
WATCH the full episode on YouTube
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 274
#ConversationsAboutConversations #thevictorycompany #advice #businessadvice #marketing
You don’t have to get your conversations perfect in order to make them impactful and be a leader. In fact, your vulnerability and humanness will help you to connect with others and be a more effective communicator.
On this episode of Conversations About Conversations, I talked with Kristy Mandour about her business, her podcast and her BIG conversation—rehumanizing the workforce once and for all.
Kristy is an Emotional Intelligence Coach, Writer and Podcaster. She’s the founder of Sow to Speak, a company that offers emotional coaching within organizations. Her podcast is called The Closet Series with Kristy Mandour. You can find Kristy at sowtospeak.com
WATCH the full episode on YouTube: https://youtu.be/ZnAbL8GvddA
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
VISIT conversations.biz
Conversations About Conversations – Episode 273
#ConversationsAboutConversations
You don’t have to get your conversations perfect in order to make them impactful and be a leader. In fact, your vulnerability and humanness will help you to connect with others and be a more effective communicator.
On this episode of Conversations About Conversations, I talked with Kristy Mandour about her business, her podcast and her BIG conversation—rehumanizing the workforce once and for all.
Kristy is an Emotional Intelligence Coach, Writer and Podcaster. She’s the founder of Sow to Speak, a company that offers emotional coaching within organizations. Her podcast is called The Closet Series with Kristy Mandour. You can find Kristy at sowtospeak.com
WATCH the full episode on YouTube: https://youtu.be/ZnAbL8GvddA
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
VISIT conversations.biz
Conversations About Conversations – Episode 273
#ConversationsAboutConversations
Have you ever wondered what affiliate marketing is and how it could be used to take your business to the next level?
On this episode of Conversations About Conversations, Frank Chen and I had a frank conversation about affiliate marketing.
Frank is the CEO of The Affiliate Incubator. He’s a caring individual and mentor to many. He is most known for working with some of the top real estate investors, educators and experts in the country. He’s an expert himself in the affiliate business with experience managing multiple tier affiliate programs, sales funnels, sales webinars and online marketing campaigns.
Frank’s mission is to build a bridge that expands the affiliate conversation beyond real estate and into new markets.
WATCH the full episode on YouTube: https://youtu.be/PONJpQKqeYA
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
Conversations About Conversations – Episode 272
#ConversationsAboutConversations #ceo #affiliatemarketing
The Affiliate Incubator Social Media Empire:
Website: https://theaffiliateincubator.com/
YouTube: https://www.youtube.com/channel/UCqAuGYPWNVCV0mdYo58LkQQ
LinkedIn: https://www.linkedin.com/company/the-affiliate-incubator/
Facebook: https://www.facebook.com/theaffiliateincubator
Twitter: https://twitter.com/affincubator
Instagram: https://www.instagram.com/theaffiliateincubator/
On this episode, my guest is my son, Sam Farber.
- Sam is a freshman engineering student at Montana State University.
- He was a 4.0 student in high school who during his athletic career has been captain of his varsity football and rugby teams
- He’s started two businesses: (one as a small child) a lemonade and small crafts and snacks stand called Hawthorne 503 and a second business (as a teenager) a fine woodworking business called 503 Building.
- He’s an incredible woodworker but his physical talents are matched by his keen intellect.
I am beyond proud of him.
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
WATCH Conversations About Conversations on YouTube: https://www.youtube.com/c/ConversationsAboutConversations
VISIT: conversations.biz/podcast
Conversations About Conversations – Episode 271
#ConversationsAboutConversations #advicetocollegestudents #advicefromteens #trynewthings #conversationswithpeopleyoulove
Building rapport with 8 or 9 out of 10 people is easy. There’s an automatic comfort, a shared experience, a willingness to engage, adapt and be patient for rapport to develop.
And then there’s the 10-20% of people who are simply difficult to build rapport with. It could be their occupation, but mostly it’s their demeanor. But, in business settings, with clients, prospects or colleagues, you have to build rapport or your conversations will be awkward, difficult and less productive.
On this solo episode of Conversations About Conversations, I discussed ten plays for your rapport building playbook.
WATCH the episode on YouTube: https://youtu.be/lX6vIy99fHo
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio
VISIT: conversations.biz/podcast
Conversations About Conversations – Episode 270
#ConversationsAboutConversations #buildrapport #rapportbuildingstrategies #howtobuildrapport #buildrapportwithanyone
Our guest on this episode of Conversations About Conversations was Clive Elliott. Clive is a barrister, patent attorney, arbitrator, social commentator, TEDx Speaker, painter, poet and author of The Power of Well Being: A blueprint for rebuilding the social fabric and reimagining an inclusive society. His book asks and answers the key questions of our time:
- How do we regulate the relationship between the individual and wider society?
- How do we define our obligations to each other?
- What do we need to do to fix our existing social contract that both recognizes the “now” and helps us prepare for what’s “next”?
Clive starts from a straightforward premise: if you do good to others, you enrich and benefit yourself at the same time. That is because you are part of the whole, and what is good for one is good for the other.
For more information visit: https://cliveelliott.com/the-power-of-wellbeing/
WATCH the episode on YouTube: https://youtu.be/hx_fnjtQNw0
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio podcasts
VISIT: conversations.biz/podcast
Conversations About Conversations – Episode 269
#ConversationsAboutConversations #SocietalWellBeing #GeneralWellBeing #Humanity #Wellness #Kindness
Have you ever considered the role energy plays in your life? This week’s guest, Natalie Kehren, is a holistic life coach whose focus is on counselling and bodywork—specifically energy healing.
In this episode, we discussed:
- where she gets her passion for helping others;
- how she helps people heal from trauma; and
- tips for how to connect with your energy and live your best and most fulfilling life.
We also talked about quotes from her Instagram feed:
- “You've been criticizing yourself for years now and it hasn't worked. Try accepting yourself and see what happens.”
- “Just a reminder in case your mind is playing tricks on you today: You matter. You're important. You're loved. And your presence on this earth makes a difference whether you see it or not.”
- “You can rise up from anything. You can completely recreate yourself. Nothing is permanent. You're not stuck. You have choices. You can think new thoughts. You can learn something new. You can create new habits. All that matters is that you decide today and never look back.”
- “We don't create abundance. Abundance is always present. We create limitations.”
- “Every morning you have two choices: continue to sleep with your dreams, or wake up and chase them.”
For more information visit: nataliekehren.com
WATCH the episode on YouTube: https://youtu.be/VaRP4w4ALR4
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
VISIT: conversations.biz/podcast
Conversations About Conversations – Episode 268
#ConversationsAboutConversations #holistichealth #holisticcoaching #energyhealing #traumahealing #trauma #healing #mentalhealth
Keri Cooper is not your typical therapist. She believes mental health is within your control and within your own power. In addition to being a Licensed Social Worker, she has training in Dialectical Behavior Therapy, Mindfulness-Based Cognitive Therapy, Health Coaching and Clinical Hypnotherapy.
On this episode of Conversations About Conversations, we discussed her book Mental Health Uncensored: 10 Foundations Every Parent Needs to Know. And, she knows what you need to know—both from her practice as a holistic therapist with teens and as a parent herself. She has four children.
For more information visit: kericooperholistictherapy.com
WATCH the episode on YouTube: https://youtu.be/unQNqQFOMZ4
For more information visit: conversations.biz/podcast
Conversations About Conversations – Episode 267
#ConversationsAboutConversations #mentalhealth #teenmentalhealth, #mentalhealthissues #parents #teens
Have you ever considered the role your voice plays in your career? Is your voice elevating your career or holding you back? For broadcasters (and podcasters alike), it's indispensable. That's where Susan Murphy, the voice coach for broadcasters comes on to the scene.
Susan spent 40 years on-air and in production learning what works and what doesn’t work. She’s been a shadow traffic reporter, program director, and New York radio personality. Her clients benefit tremendously from her experience.
But broadcasters aren't the only ones who need to mind their voice. Everyone in business has a voice. All of us have a mouth. Susan likes to say: “If the eyes are the window to the soul, the mouth and voice are the front door.” Your voice is your authentic you. Your voice makes a great first impression, or it doesn't. Your voice connects with your audience, or repels them away from you.
Learn more about the world of Susan Murphy, her top tips, and the important conversation she's leading in the world on this episode of Conversations About Conversations.
WATCH the episode on YouTube: https://youtu.be/2Ty7XAgQN4k
For more information visit: conversations.biz/podcast
Conversations About Conversations – Episode 266
#ConversationsAboutConversations #VoiceCoaching #Broadcasters #Podcasters
Our guest on this week’s episode was Daniel Moss of We & Goliath, a full-service virtual and hybrid event company.
We discussed:
- How to up-level your events and them meaningful and impactful,
- What it takes to have jazzed participants and hosts, and
- The most common mistakes event planners make.
Turn your events from good to great with We & Goliath.
WATCH the episode on YouTube: https://youtu.be/yU4lOsKxI8Q
Conversations About Conversations – Episode 265
#ConversationsAboutConversations #marketing #virtualevents #hybridevents #virtualeventproduction
Our guest on this week’s episode was Alyson Payne. Alyson is a YouTuber and social media influencer.
We discussed:
- Why it’s important to try new things,
- How to get out of the “Purgatory of the Mundane”, and
- The experience of becoming a YouTuber.
The URL for Alyson Attempts on YouTube is https://www.youtube.com/channel/UCX8WZnMTevsWOWep8com23A
WATCH the entire episode on YouTube: https://youtu.be/rGFvNIBM_ZE
Conversations About Conversations – Episode 264
#ConversationsAboutConversations #Podcast #YouTube #NewYouTuber #TryNewThings #BringExcitementToYourLife #YouTubeLife
Our guest on this week’s episode was Keiko O’Leary. Keiko is the author of the book Your Writing Matters: 34 Quick Essays to Get Unstuck and Stay Inspired. She is the co-founder of a publishing company called Thinking Ink Press. Her focus is on writers and helping them succeed at their creative dreams.
For more information VISIT: keikooleary.com or thinkinginkpress.com
WATCH the episode on YouTube: https://youtu.be/9IlTtUN6PaI
Conversations About Conversations – Episode 263
#ConversationsAboutConversations #Podcast #Author #Writing #Creativity
Our guest on this week’s episode was Tutti Taygerly. Tutti is an executive leadership coach, award-winning design leader and international speaker with more than 20 years of design experience across large companies, design agencies and startups.
She is the author of Make Space to Lead: Break Patterns to Find Flow and Focus on What Matters. The book shows readers how to design their best professional and personal lives using the design process of research, ideation, and focused action.
She challenges CEOs, senior leaders, and entrepreneurs to dream bigger. She helps her high performing clients to amplify their professional impact, by embracing their unique leadership presence or reigniting their creativity.
For more information visit: MakeSpacetoLead.com or TuttiTaygerly.com/book
WATCH the episode on YouTube: https://youtu.be/Rp4-a40GN1M
Conversations About Conversations – Episode 262
#ConversationsAboutConversations #Podcast #Author #MakeSpaceToLead #Coaching
VISIT https://conversations.biz/podcast for more information about the show.
Our guest on this week’s episode is Jason Elliott. Jason is the co-founder and president of Perfectly Snug, the sleep-solution company behind the popular dual-climate controlled Smart Topper. The Smart Topper keeps the user and his or her partner at an ideal temperature all night, resulting in a deep, and more restful sleep. The integrated technology senses body temperature and auto-adjusts the amount of cooling or warming to ensure each person stays comfortable.
For more information visit: https://perfectlysnug.com/
WATCH the episode on YouTube: https://youtu.be/MMtunwl1ePU
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 261
#ConversationsAboutConversations #Podcast #PerfectlySnug #SmartTopper #SleepSolution
Our guest on this week’s episode is Rebecca Rolland. Rebecca is the author of The Art of Talking with Children: The Simple Keys to Nurturing Kindness, Creativity, and Confidence in Kids.
Rebecca is a lecturer, speech pathologist, and consultant who is passionate about language and communication.
She arms adults with practical tools to help them have productive and meaningful conversations with children of all ages—whether it’s engaging a stubborn toddler or getting the most reticent teenager to open up.
WATCH the episode on YouTube: https://youtu.be/Xz5pRFq0nNU
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 260
#ConversationsAboutConversations #Podcast #Author #Parenting #Teaching #ConversationsWithChildren
For more information visit: https://rebeccarolland.com/
Our guest on this week’s episode was Jane Paterson. Jane is a Public Speaking Specialist with One Perfect Speech.
Her success lies in taking everyday speakers like you and me and transforming them into engaging and confident communicators.
WATCH the episode on YouTube: https://youtu.be/rg5Tm9-rqXI
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 259
#ConversationsAboutConversations #Podcast #PublicSpeaking #Coach
Our guest on this week’s episode was Robert Overweg. Robert is an Innovation Catalyst for Triple. Co-founder of Brilliant After Breakfast, Faculty member of the speaker’s academy and founder of The Adaptable Mindset. www.adaptablemindset.com
He and the members of his team empower people to develop mental flexibility. They’ve worked with large companies, startups, and schools to innovate, become more flexible and adaptable. Robert is an artist and frequent international speaker. He speaks about ways to use technology to work smarter and add value to the world.
WATCH the episode on YouTube: https://youtu.be/i0ZtnDVs0HM
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 258
#ConversationsAboutConversations #Podcast #AdaptableMindset #Innovation #Catalyst #Creativity
Our guest on this week’s episode was Rod Khleif. Rod is an entrepreneur, real estate investor, multiple business owner, author, mentor, and community philanthropist who is passionate about business, life, success, and giving back. He is the host of the Lifetime Cash Flow through Real Estate Investing Podcast with 13 million downloads.
For more information visit: https://rodkhleif.com/
WATCH the episode on YouTube: https://youtu.be/l5HHifCCOq8
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 257
#ConversationsAboutConversations #Podcast #RealEstate #PositiveMindset
On the momentous occasion of my 50th birthday, I booked myself, Ivan Farber, as the guest on my own podcast. Special guest host (and my brother) Paul Farber, turned the tables and asked me the questions:
- What did you learn from our parents?
- How have the different places you lived influenced you?
- How do you think about birthdays and time differently than other people?
- What are your goals?
WATCH the episode on YouTube: https://youtu.be/7UuIbYIY1MU
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 256
#ConversationsAboutConversations #Podcast
Our guest on this episode was Mary Welp. Mary is a certified hypnotherapist specializing in Hypnotic Meditation. She is the author of RISE Hypnotic Meditation and the co-author of the book “The Ultimate Guide to Self-Healing Vol 5”.
Mary created RISE Hypnotic Meditation to teach others how to bring meaningful, positive changes to their lives. She works with people in many areas including: social anxiety, self-confidence, fear of rejection and procrastination. The bottom line is she helps people become healthier and happier.
For more information visit https://www.risehypnoticmeditation.com/
WATCH the episode on YouTube: https://youtu.be/g6T0nw2iS40
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 255
#ConversationsAboutConversations #Podcast #Hypnosis #Mediation #PositiveChange #HappierAndHealthier
At my 50th birthday party, I presented this keynote address on ten conversations I am leading in the world. These conversations are important. They inspire me. I hope they inspire you too. I would love for you to share with me what conversations you are leading.
WATCH the episode on YouTube: https://youtu.be/-p_ebaaiizc
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 254
#conversationsaboutconversations #podcast #keynote #leadership #inspiration
Our guest on this episode was TheRichB. Rich is a sought-after speaker, host of a top 2% podcast, social media influencer and best-selling author of several award-winning books.
He has 28 years of experience in nursing, risk management, patient safety, leadership and healthcare coaching. He has over 33,000 followers on Instagram, and get this: 1.1 million followers on TikTok. His posts have 16.8 million likes.
WATCH the episode on YouTube: https://youtu.be/hyIBDBbATCQ
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 253
#conversationsaboutconversations #podcast #TikTok #ContentCreators
Our guest on this week’s episode was Jane Stoller. Jane is an author, speaker, university instructor, business and life organizer whose passion is in decluttering spaces and organizing business processes.
She’s the founder of Organized Jane and the author of two books: Organizing for Your Lifestyle and Decluttering for Dummies.
Jane’s business helps you reduce stress and overwhelm while simultaneously accomplishing more.
For more information visit: organizedjane.com
WATCH the episode on YouTube: https://youtu.be/IforYOoClSc
LISTEN to the podcast on Spotify, Apple, Amazon, Google, or iHeartRadio.
VISIT conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 252
#conversationsaboutconversations #podcast #organize #entrepreneur #timemanagement
Our guest on this week’s episode was Anthony Sullivan. Anthony is the CEO and Chief Purpose Officer of Montkush, a 116-acre hemp farm in Vermont that produces the best CBD oil you can find. He’s also the CEO of Sullivan Productions. Over the past two decades he’s produced and/or appeared in dozens of infomercials (for practical products like OxiClean, the Sticky Buddy, the Swivel Sweeper and many more) resulting more than $1 billion in sales.
But wait, there’s more. He’s the author of “You Get What You Pitch For: Control Any Situation, Create Fierce Agreement, and Get What You Want In Life.”
For more information:
https://www.montkush.com/
http://www.sullivanproductions.com/
WATCH the episode on YouTube: https://youtu.be/XEG8nFCryvg
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 251
#conversationsaboutconversations #podcast #entrepreneuer #infomercial #pitchman
Our guest on this week’s episode was James Quandahl. James is the Host of the James Quandahl Show Podcast and Founder of Craven Street Marketing Group & Cannon Row Author Services. He left a successful retail career behind to build a business and pursue his passion of learning something new each day and sharing it with others.
He reads at least one book a week and devours podcasts, blogs, magazines, and presentations. His Craven Street Marketing Group is a business born from a passionate quest to source the finest quality natural products for your home.
For more information visit: https://quandahl.com/
WATCH the episode on YouTube: https://youtu.be/RWuEuot-h8s
VISIT https://conversations.biz/podcastt for more information about the show
Conversations About Conversations – Episode 250
#conversationsaboutconversations #podcast
Our guest on this week’s episode was first time author Debi Lewis. Debi and I discussed her book: Kitchen Medicine: How I Fed My Daughter Out of Failure to Thrive.
Debi holds a bachelors and masters in English and Creative Writing from the University of Wisconsin. She’s written about food and love for The New York Times, Bon Appetit and the Huffington Post.
For more information visit https://www.debilewis.com/
WATCH the episode on YouTube: https://youtu.be/0MZNLReFZKE
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 249
#conversationsaboutconversations #podcast #book #author #firsttimeauthor
Our guest on this week’s episode was Karen Grill. Karen is a Persuasion Strategist, Business Coach and Speaker. She has B.A. in International Relations and Slavic Linguistics from Lawrence University and a Masters in International Policy and Commerce from George Mason University. She is a Certified Master Persuader.
For more information about Karen visit https://karengrill.com/
WATCH the episode on YouTube: https://youtu.be/BcYyAksSKQE
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 248
#conversationsaboutconversations #podcast #business #coaching #persuasion
Our guest on this week’s episode was Andrea Pass. For over 30 years, Andrea has created and implemented public relations campaigns in a wide range of categories securing top tier, targeted media placements to increase brand awareness, reputation management and sales for established businesses and growing entrepreneurs alike. For more information about Andrea Pass Public Relations, visit https://www.andreapasspr.com/ WATCH the episode on YouTube: https://youtu.be/x1iIkfjswlM
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 247
#conversationsaboutconversations #podcast #PR #publicrelations
Our guest on this episode was Michael Ivanov. Michael is a game-changing motivational speaker and author of three books: • The Mount of Olives: 11 declarations to an extraordinary life • The Traveler's Secret: Ancient Proverbs for Better Living
• The Servant With One Talent: Five Success Principles from the Greatest Parable Ever Told
For more information about Michael, visit https://www.speaklife365.com/
WATCH the episode on YouTube: https://youtu.be/mifckrouUNY
VISIT https://conversations.biz/podcast for more information about the show.
Conversations About Conversations
Episode 242 #conversationsaboutconversations #podcast #motivationalspeaker
This encore episode of the podcast, with Olympic Medal-Winner in luge Chris Mazdzer, is from August of 2020. At age 33, Chris just competed in his fourth Olympic games in Beijing where he finished 8th in the world. He's been doing what he calls "extreme sledding" since he was 11 years old. He chose luge over bobsled because the line was shorter. Consider the sacrifices, commitment and discipline it takes to be able to compete in an Olympic sport in four consecutive Olympics. He won the silver medal in the 2018 Olympics in Pyongyang. WATCH the episode on YouTube: https://youtu.be/Ez5pOeEVhIU
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 245
#conversationsaboutconversations
Our guest on this episode of Conversations About Conversations is Dr. Miriam Mandel. Dr. Mandel is a Pediatrician, Teen Health and Wellness Coach, School Consultant and Keynote Speaker. While working with children, she came to realize the importance of mindfulness and self-soothing skills to enhance their sense of self-esteem. Her research centers around how mindfulness can support the brain and body to help us live happier, healthier and less stress filled lives.
WATCH the episode on YouTube https://youtu.be/9I21ZZdXSMw
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 244
#conversationsaboutconversations
Our guest on this episode of Conversations About Conversations was Bob Doyle. Bob is the Founder and President of Boundless Living Inc. His company offers group and 1-on-1 coaching for individuals wishing to create success and optimal effectiveness in their lives. He’s been a mindset coach for 22 years, a voice over artist for 41 years as well as a radio producer and talk show host. He’s the author of two books: “Wealth Beyond Reason: Mastering the Law of Attraction” and “Follow Your Passion, Find Your Power: Everything you need to know about the law of attraction”. He’s been featured in 5 Movies Including the 2006 global phenomenon film and book, "The Secret". We discussed transformation, brain rewiring and why the law of attraction is limited in its effectiveness.
WATCH the episode on YouTube https://youtu.be/gBh_0vngVgY
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 243
#conversationsaboutconversations
Our guest on this episode of Conversations About Conversations was Jen Dalton. Jen is the founder and CEO of BrandMirror where she helps CEOs, executives, and entrepreneurs refine their personal brands that break through the noise and bring in massive amounts of revenue. Jen is the author of two books: Listen: How to Embrace the Difficult Conversations Life Throws at You and The Intentional Entrepreneur: How to Be a Noisebreaker, Not a Noisemaker: Personal Branding for Entrepreneurs and Owners.
She regularly speaks to audiences in public and private spheres from the White House to Fortune 500 Companies like Capital One and the Marriott Corporation.
We discussed how to create your personal brand, the best way to win an argument and how to have difficult conversations including 6 tips for discussing politics with your family members.
WATCH the episode on YouTube https://youtu.be/EyJWfmD-aJU
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 242
#conversationsaboutconversations #podcast #branding #difficultconversations
Our guest on this episode of Conversations About Conversations was Alex Brown. Alex is a Partnership Consultant with MyEyeDr. Alex has his undergraduate degree from the University of Colorado at Boulder and his MBA from Auburn. We discussed what makes a conversation memorable, why it’s important to be memorable and how to get people to remember your name.
WATCH the episode on YouTube https://youtu.be/t-Ev8FdT6ls
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 241
#conversationsaboutconversations #podcast
Our guest on this episode Conversations About Conversations was Troy Duffy. Troy is a Certified Life Coach and Results Coordinator for Robbins Research International. Troy is someone who is driven to make a difference. He’s passionate about coaching and personal development. He’s continually creating inspiring content for thousands of followers on Tik Tok, LinkedIn and YouTube. The best place to connect with Troy is on LinkedIn. WATCH the episode on YouTube https://youtu.be/2BG1iOitkNU
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 240
#conversationsaboutconversations #podcast #coaching #lifecoaching
As the third year of Conversations About Conversations comes to a close, we took a trip down memory lane. We assembled a compilation of short clips from every guest’s appearance. We are grateful for everyone’s contributions to the podcast.
WATCH the episode on YouTube https://youtu.be/dZxodnmNdkk
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 239
#conversationsaboutconversations #podcast #differencemakers
Our guests on this episode of Conversations About Conversations were narrators Ralph Scott and Kendra Murray from Squeaky Cheese Productions. Ralph is an award-winning producer of audiobooks, audio theatre, scripted entertainment commercial spots, and pretty much anything within the live or recorded audio arena. Kendra is an experienced voice actor, narrator, director and producer.
We discussed what it’s like to narrate books and why—if you’re a writer—you should have an audiobook.
WATCH the episode on YouTube https://youtu.be/Al6_aUczjxY
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 238
#conversationsaboutconversations #writers #authors #books #audiobooks #narrators
I love it when listeners of my podcast reach out to me. They seek out my opinion because they want to learn from Ivan Farber: “the author, podcaster and legend”.
In reality—and with sincere humility—I acknowledge my insecurity and that I would like to get more validation for my ideas. When listeners reach out to me, it’s validating. It tells me that the conversation I’m leading about conversations has their attention and is helping them.
On this solo episode, I talked about a conversation I had someone I called "Stale Stan".
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 237
#conversationsaboutconversations #personaldevelopment #professionaldevelopment #selfimprovement
Our guest on this episode of Conversations About Conversations was my friend and colleague Kumar Phillips. We discussed how to approach conversations successfully:
- How to prepare
- How to add value
- How to get people to like you
We also touched on some of the problems my next book will address.
The bottom line for both of us is to focus on improving yourself every day.
WATCH the episode on YouTube https://youtu.be/OBB7ovSw7ps
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 236
#conversationsaboutconversations #personaldevelopment #professionaldevelopment #selfimprovement
Our guest on this episode of Conversations About Conversations was Bryan Rhode. Bryan is the CEO and Founder of ACUMEN, an apparel company for men. ACUMEN is a revolutionary clothing line, designed to help men look sharp throughout the day. VISIT www.shopacumen.com.
The ethos of the brand is to fundamentally solve problems for men. Like many professional men, Bryan liked to wear a sharp, crisp dress shirt to the office. The problem was keeping his shirt tucked and tight while he moved around all day. A Marine earlier in his career, Bryan knew shirt stays could help with the problem, but he also knew traditional shirt stays were time consuming for daily wear. So, he found a solution and created the patent pending ACUMEN Set. A comfortable, well-cut shirt, stylish socks, and a handy shirt stay—all functioning seamlessly together as one.
WATCH the episode on YouTube https://youtu.be/lWmI9J6z9Tg
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 235
#ConversationsAboutConversations #Acumen #Entrepreneur #Entrepreneurship
Our guest on this episode of Conversations About Conversations is David DeCelle. David is on a mission to change the way financial advisors do business. He’s the president of the consulting firm ModelFA. He’s a self-described compulsive learner, advisor turned entrepreneur and grateful leader. He’s a returning guest to the podcast. A year ago, David and I discussed his vision for Building Relationships Systematically. To learn more about David and ModelFA visit https://www.daviddecelle.com/ or https://www.modelfa.com/. Get a text on weekdays from David DeCelle by texting 978-228-2338. Follow David_DeCelle on Instagram. The book recommendations we discussed in the episode can be found in show notes below and also at https://conversations.biz/leadersarereaders
WATCH the episode on YouTube https://youtu.be/Kov0Gu20zRg
Conversations About Conversations – Episode 234 #ConversationsAboutConversations #Podcast #Books
David’s Recommendations: • Expert Secrets by Russell Brunson • The 10X Rule by Grant Cardone • Delivering Happiness by Tony Hsieh • Awaken the Giant Within by Tony Robbins • Building A Story Brand by Donald Miller • The Compound Effect by Darren Hardy • The Snowball System by Mo Bunnell • Can’t Hurt Me by David Goggins • Hustle Harder, Hustle Smarter by Curtis “50 Cent” Jackson • Hard Times Create Strong Men by Stefan Aarnio • The Art of Seduction by Robert Greene • 48 Laws of Power by Robert Greene • Leadership Strategy and Tactics Jocko Willink • The Dichotomy of Leadership Jocko Willink • Extreme Ownership Jocko Willink • Greenlights by Matthew McConaughey • Eleven Rings by Phil Jackson • I AM Affirmations by Stevens Hyang • A New Earth by Eckhardt Tolle • The Four Agreements by Don Miguel Ruiz • The Art of the Deal by Donald Trump • Think Like a Champion by Donald Trump
Ivan’s Recommendations: • Getting Things Done by David Allen • Everything is Figureoutable by Marie Forleo • The Untethered Soul by Michael Singer • Think and Grow Rich by Napoleon Hill • What to Say When You Talk to Yourself by Shad Helmstetter • The Power of Neuroplasticity by Shad Helmstetter (The App Self-Talk Plus+) • Man’s Search for Meaning by Victor Frankl • The 10X Rules by Grant Cardone • If You’re Not First You’re Last by Grant Cardone • Be Obsessed or Be Average by Grant Cardone • Sell it Like Serhant by Ryan Serhant • The Art of the Impossible by Stephen Kotler • Choose Yourself by James Altucher • Skip The Line by James Altucher • The Power of Habit by Charles Duhigg • How to Have Impossible Conversations by Peter Boghossian & James Lindsay • A Man Named Ove by Fredrik Backman • Beartown by Fredrik Backman
This episode of Conversations About Conversations is a conversation I had with myself to spur myself on to complete my second book. I decided it was worth sharing and since it's my podcast, I can share if I want to, share if I want to.
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
WATCH Conversations About Conversations on YouTube
VISIT https://conversations.biz/podcast for links to the show
Conversations About Conversations – Episode 233
#conversationsaboutconversations
Our guest on this episode of Conversations About Conversations is Matthew Marcoux. Matt is a podcaster, entrepreneur, Certified Financial Planner, Enrolled Agent and founding partner of CandorPath Financial. Matt and I talk about why he and his partner, John F. Kennedy, started a podcast, how being a financial advisor (and podcaster) is being a professional conversationalist; and how he makes an impact through using his superpower in conversations with clients.
To learn more about Matt and John’s business visit https://www.candorpath.com/.
WATCH the episode on YouTube https://youtu.be/DyT6nfnJbwE
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 232
#ConversationsAboutConversations #Podcast #FinancialProfessionals #FinancialServicesProfessionals
Our guest on this episode of Conversations About Conversations is Mike O’Neil. Mike is the Managing Principal for Bench Builders and Host of the podcast Get Unstuck and On Target. To learn more about Mike’s business and coaching services visit https://bench-builders.com/. WATCH the episode on YouTube https://youtu.be/QsdwFqoorFs
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 231
#ConversationsAboutConversations #HumanResourcesManagement #ProblemSolving
Our guest on this episode of Conversations About Conversations is Jonathan Yudis—a man of many talents, passions and conversations including: yoga, meditation, Burning Man, Maui, Aloha, Ohana, filmmaking, real estate, authenticity and a crypto revolution that could create abundance for humanity. To learn more about Jonathan visit https://www.jonyudis.com/ or https://mauidreamproperties.kw.com/
WATCH the episode on YouTube https://youtu.be/ShNIyMPIU8k
VISIT https://conversations.biz/podcast for more information about the show
Conversations About Conversations – Episode 230
#ConversationsAboutConversations #LifeJourney #Filmmaker #RealEstate #Realtor #Aloha #Ohana #MauiStory
Our guest on this week’s episode of Conversations About Conversations is Dr. Shad Helmstetter. Dr. Helmstetter is the author of more than twenty books in the field of personal growth. His ground-breaking classic on the subject of self-talk, "What to Say When You Talk to Your Self," is published in over 70 countries, and is in its 45th printing in 30+ years of publication.
Dr. Helmstetter has appeared on over 1,200 radio and television programs, including repeat appearances on Oprah Winfrey, CNN and the major networks.
WATCH the full episode on YouTube https://youtu.be/UCoySgviV4M
VISIT https://conversations.biz/podcast for links to the podcast on your preferred platform.
For more information about Dr. Helmstetter and his work visit:
https://shadhelmstetter.com/
https://www.facebook.com/drshadhelmstetter/
https://www.instagram.com/drshadhelmstetter/
https://twitter.com/ShadHelmstetter
Conversations About Conversations – Episode 229 #ConversationsAboutConversations #PersonalDevelopment #Self-Talk #Positive #HumanBehavior
Our guest on this episode of Conversations About Conversations is the CEO of a new tech start-up called ROGO. Her name is Vladlena DuFresne.
DuFresne joined host Ivan Farber to discuss what her company does, where the name ROGO came from, how to have conversations with investors and the importance of self-talk.
Rogo is a free app on iOS & Android that enables you to rent items from others near you at a low cost. Additionally, it is a platform that enables you to be a lender of your items to generate a side income. For more information visit https://rogorent.com/.
VISIT https://conversations.biz/podcast for links to the podcast on your preferred platform.
Conversations About Conversations – Episode 228
#ConversationsAboutConversations #business #CEO #CEOStory #Tech #StartUp
On this episode of Conversations About Conversations, John F. Kennedy joined host Ivan Farber to discuss the importance of conversations and radical candor. Kennedy is a huge fan of the podcast, so we were delighted to have him join us in the conversation.
Kennedy is a co-founder and partner of CandorPath Financial. For more information visit https://www.candorpath.com/.
LISTEN to the podcast on Spotify, Apple, Amazon, Google or iHeartRadio
WATCH the episode on YouTube https://youtu.be/Hjaz19IV_to
VISIT https://conversations.biz/podcast for links to the show
READ Conversations: How to Manage Your Business One Conversation at a Time (Available on Amazon: http://bit.ly/ConversationsOnAmazon)
Conversations About Conversations – Episode 227
#conversationsaboutconversations
On this episode of Conversations About Conversations, Patrick Galvin joined Alex Brown and Ivan Farber to discuss his new book called The Trusted Way—A Story About Building a Life and Business of Character. Patrick is the "chief galvanizer" of The Galvanizing Group, a brand strategy consulting and marketing company in Portland, Oregon
He is a professional speaker with a passion for teaching people how to cultivate connections in the real world and online using simple yet effective techniques. He’s spoken at Tedx and participates actively in Rotary.
His first book was called The Connectors Way A Story About Building Business One Relationship at a Time.
Conversations About Conversations – Episode 226
#conversationsaboutconversations
👀 WATCH the episode on YouTube https://youtu.be/YJ9kvgqNm-w
On this episode of Conversations About Conversations, Alex Brown and Ivan Farber speculate on the Curriculum for Conversations University. It’s not that there aren’t places where you couldn't learn what these classes would teach. You can learn them from books, seminars, workshops or other people. But they’re not offered in college and we believe they should be because they’d be invaluable for young adults. A few examples are: how to run meetings, how to have tough conversations, how to deal with people who are emotional. Algebra and biology are interesting to know, but not applicable to most people’s real careers and lives. How to network, how to interview and how to ask for a raise would be indispensable.
👀 WATCH the episode on YouTube https://youtu.be/Qv4XZEBYmqw
👉 VISIT conversations.biz for more information
📗 BUY Conversations the Book. Go to conversations.biz/book
Conversations About Conversations – Episode 225
#conversationsaboutconversations
On this episode of Conversations About Conversations, Dr. Lorraine Haataia spoke with Ivan Farber to discuss ideas for promoting his book: Conversations: How to Manage Your Business Relationships One Conversation at a Time. 📝 Dr. Haataia is committed to supporting others. She is the Founder of ProlificWriters.Life—an organization that reflects her vision of a place where writers can tap into a global writing community at any time of the day or night.
🎓 She has earned six college degrees, including a PhD, by the age of 35. She has attended and/or taught at over a dozen different universities and colleges.
🧗♀️ She’s passionate about engaging with lifelong learners chasing their dreams.
For more information about Prolific Writers visit: https://prolificwriters.life/
For more information about the book Conversations visit: http://bit.ly/ConversationsOnAmazon
Conversations About Conversations – Episode 224
#conversationsaboutconversations
👀 WATCH the episode on YouTube https://youtu.be/M9NEggbKI_c
A Vision for Making People Happy with Vision Care On this episode of Conversations About Conversations, Dr. Darryl Glover joined Alex Brown and Ivan Farber to discuss his approach to conversations, vision care and life.
😎 Dr. Glover’s “why” is creating the state of happiness from the art of vision.
👓 In addition to taking care of his own optometry patients, he helps healthcare professionals and organizations elevate their brand awareness with innovative digital strategies.
🕶 His business portfolio includes: Defocus Media, Eyefrica Media, BlackEyeCare Perspective and Ramglo Optomery Consulting.
His enthusiasm was infectious and his philosophy was inspiring. We hope you enjoy this conversation as much as we did. For more information visit https://drdarrylglover.com/
Conversations About Conversations – Episode 221
#conversationsaboutconversations
👀 WATCH the full episode on YouTube https://youtu.be/gosFcneXR8I
On episode 222 of 🎤Conversations About Conversations🎙 Ivan Farber discusses the importance of using questions skillfully such that you do not annoy your clients.
Because when you don’t have the knowledge of how to ask questions skillfully, it’s easier and more comfortable to just talk and hope the conversation goes in the right direction. But, if you’re going to manage a conversation in an expert fashion, you have to become committed to and skillful at asking questions.
The bottom line is you have to use questions skillfully if you’re going to be an extraordinary relationship manager.
Conversations About Conversations – Episode 222
#conversationsaboutconversations
How?
- Read with your ears
- Listen at 150% speed
- Use your library’s resources so price is no object
- Listen while you commute, exercise and do chores
- Don’t worry about getting it all
- Listen a 2nd time or buy the physical copy if you think you missed something important
- Commit to being a reader
Why?
- Leaders are readers
- I like who I’m being when I read
- I get great ideas, new perspectives
- I have something to talk about with others
- I feel like a bigger version of myself. I feel like I am expanding.
- There’s something more powerful about books vs. social media
- It’s an opportunity to have a long conversation with an expert or someone who has different experience than you.
Conversations About Conversations – Episode 221
#conversationsaboutconversations
CONTACT ivan@conversations.biz
This episode was inspired by a book called What to Say When You Talk to Yourself by Shad Helmstetter, PhD. The 254-page book talks about why and how to use affirmations to transform your experience of life. It’s recommended reading for all those who aspire to become more successful. The nearly continuous conversation you have with yourself is the most important one you have. Make it a masterpiece. Don’t leave it to chance.
Conversations About Conversations – Episode 220
#conversationsaboutconversations
CONTACT: ivan@conversations.biz
This episode of Conversations About Conversations is an opportunity to listen in on a virtual presentation I gave to a group of young professionals. The topic was chapters 4, 5 and 6 of Conversations—Focus on Needs, Exercise Self-Control, and Prepare and Plan.
👉 VISIT conversations.biz for more information
👀 WATCH Conversations About Conversations on YouTube
http://bit.ly/YouTubeConversationsChannel
📗 BUY Conversations the Book http://bit.ly/ConversationsOnAmazon
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 219
#conversationsaboutconversations
On this episode of Conversations About Conversations Ivan Farber and Alex Brown discuss chapter six of Conversations: How to Manage Your Business Relationships One Conversation at a Time. The chapter is called Prepare and Plan.
Think about how many substantial client conversations you may have on any given day. The number is likely in the single digits. Each one of them is an important opportunity to make a difference. You have to prepare and plan in order to make every conversation count.
👀 WATCH the episode on YouTube
📗 BUY Conversations the Book
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 218
#conversationsaboutconversations
On this episode of 🎤Conversations About Conversations🎙 I ask you to consider if you’re playing conversational checkers or chess. I discuss the problems and impacts of being linear in your conversations versus thinking several moves ahead.
👂 LISTEN on Spotify, Apple, Amazon, Google or iHeartRadio Podcasts.
👉 VISIT conversations.biz/podcast for links to the show
📗 BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 217
#conversationsaboutconversations
On this episode of 🎤Conversations About Conversations🎙 I discussed a concept from a book I read called Never Split the Difference By Chris Voss.
Before reading the book, I was afraid to hear “no” because I didn’t have a plan or strategy for what to do with it. So, I almost always instinctually and habitually sought out “yes.”
The book gave me many new insights as to how I can improve my performance in my conversations. One example is how to seek a “no” as an avenue to guide my conversations and actually move them forward.
👀 WATCH on YouTube https://youtu.be/90nTGbbpiLY
📗 BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
Conversations About Conversations – Episode 216
#conversationsaboutconversations
On this episode of 🎤Conversations About Conversations🎙 and in honor of our 20th wedding anniversary, I asked my wife, Wendy Farber, to be my extra special guest on the podcast. We discussed ten skills that will make you successful in marriage and in business. 📗 BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
Conversations About Conversations – Episode 215
#conversationsaboutconversations
On this episode of Conversations About Conversations Ivan Farber and Chris Angell do a podcast about podcasting. To be a podcaster is to be on a journey of self-expression. You keep showing up and being courageous and vulnerable. Chris and Ivan get into a deeply philosophical discussion about moving through the cycle of uncertainty and certainty.
Conversations About Conversations – Episode 214
#conversationsaboutconversations
On this episode of Conversations About Conversations Ivan Farber and Alex Brown discuss chapter five of Conversations, called Exercise Self-Control. It’s an important chapter.
Brown asserts it should be chapter one because without self-control, it’s not possible to fully build rapport, use questions skillfully, listen and focus on needs. It’s not chapter one, but it is a book-end to the first half of the book—the half that focuses on the art side of managing your relationships one conversation at a time.
👀 WATCH the full episode on YouTube https://youtu.be/3tF4Z9wEV5Y
👉 VISIT conversations.biz/podcast for links to the show
📗 BUY Conversations the Book. Go to conversations.biz/book
Conversations About Conversations – Episode 213
#conversationsaboutconversations
On this episode of 🎤Conversations About Conversations🎙 Ivan Farber and Jason Stein discuss building a private community. Jason says, “The world needs more community. We’ve isolated too much.” We discuss how and why he built the community called the Wellness Renegades. You can learn more about Jason and the “best 30-minute business session that chocolate can buy” at jasonstein.com/chocolate
👀 WATCH the full episode on YouTube https://youtu.be/dhbsXf7Bn3E
📗 BUY Conversations. Go to conversations.biz/book
#conversationsaboutconversations
Conversations About Conversations – Episode 212
On this episode of Conversations About Conversations Ivan Farber and Najee Simmons discuss creating the future using the CLEAR conversation model from the book Conversations: How to Manage Your Business Relationships One Conversation at a Time.
Simmons is host of The No Job Podcast. He is building a community of people who like to work but who don’t like jobs. He says, “Everybody has to learn a living but nobody has to have a job. A job is where you go to trade time for money. Work is using your time and energy in alignment with your passion to build and contribute to something that is important to you—something you find meaningful. Getting a job has to do with surviving. Choosing your work has to do with thriving.”
👀 WATCH the episode of the podcast on YouTube https://youtu.be/2hKhRdS-m78
📗 BUY Conversations. Go to conversations.biz/book
✍ CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 211
#conversationsaboutconversations
On this episode of Conversations About Conversations Ivan Farber and Alex Brown discuss the concept of satisfying needs by who you’re being. It’s based on a major concept from chapter four (called Focus on Needs) of Conversations: How to Manage Your Business Relationships One Conversation at a Time.
Consider that as a relationship manager—no matter what product or service your company sells—you add value to the degree that you focus on and satisfy the many needs your clients have.
👀 WATCH the full episode on YouTube https://youtu.be/K9IWLXc6Ds0
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
WATCH Conversations About Conversations on YouTube http://bit.ly/YouTubeConversationsChannel
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 210
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I recently threw myself a zoom birthday party and since it was my party, I could do what I wanted to. So, I gave a presentation called “How to Make the Most of Your Time on the Planet”.
There were 9 themes to my talk:
- Be Courageous
- Do Something Meaningful
- Own Your Success
- Do it Now
- Grow
- Be Happy
- Let Go
- Be a Champion
- Be Grateful
Like many presentations or communications for “others”, the message is actually a message to myself to be and do the above: be grateful, be courageous, be a champion and do it now. As Jim Rohn said, “Life is short—even at the longest.” Nothing is a given. The time is now.
On this “repp-isode” of Conversations About Conversations Ivan Farber and John Repplinger discussed how John uses his morning routine to have a great day, be fully self-expressed, pursue success and make a difference for others.
WATCH Conversations About Conversations on YouTube http://bit.ly/YouTubeConversationsChannel
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 208
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Is communicating by email the best way for you to get want you want/need?
Or rather, should you be having more (and better) conversations?
In this (5-minute) episode of Conversations About Conversations, I discuss when email is effective and when it isn’t.
SPOILER ALERT: It’s ineffective in MOST situations that people are using it!
Email is a great tool, but no substitute for the most important thing you need to do on a daily basis and that is to have effective conversations with your colleagues and clients.
If you improve your ability to retain and grow client relationships through powerful conversations, you’ll become more valuable to your company, make more money, and increase your job satisfaction.
There is no skill more important than the ability to be effective in conversations.
If you want to get on a path to improving your effectiveness in managing conversations, I invite you to:
Read my book: Conversations: How to Manage Your Business Relationships One Conversation at a Time (available now on Amazon or Audible http://bit.ly/ConversationsOnAmazon) or contact me to schedule a free 20-minute coaching session: ivan@conversations.biz or text/phone 503-957-8500.
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On this episode of Conversations About Conversations Ivan Farber and Alex Brown discussed ten tactics for becoming a better listener. Many of the ideas and tactics come from chapter 3 of Conversations: How to Manage Your Business Relationships One Conversation at a Time. Chapter three is called Listen.
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
WATCH Conversations About Conversations on YouTube http://bit.ly/YouTubeConversationsChannel
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 206
On this episode of Conversations About Conversations Sam Galloway and I each discussed ten reasons why conversations are important. We approached answering the question: “Why are conversations important?” from completely different perspectives. His reasons were verbs. My reasons were nouns. His reasons were poetic. My reasons were pragmatic. He exercised his right brain. I exercised my left brain.
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
WATCH Conversations About Conversations on YouTube http://bit.ly/YouTubeConversationsChannel
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 205
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On this episode of Conversations About Conversations Alex Brown and I discussed the strategies I wrote about in chapter two of Conversations: How to Manage Your Business Relationships One Conversation at a Time.
We discussed 4 items in particular:
1) Open-ended questions and how they’re best used
2) Closed-ended questions and how they’re best used
3) Four question asking principles and
4) Combining question types as a sequence.
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
WATCH Conversations About Conversations on YouTube http://bit.ly/YouTubeConversationsChannel
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 204
On this episode of Conversations About Conversations Alex Brown and I discussed the strategies I wrote about in chapter one of Conversations: How to Manage Your Business Relationships One Conversation at a Time. The strategies are my playbook for building rapport.
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 203
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In this episode of Conversations About Conversations, I tell a story about a client I worked with about 10 years ago who made me very uncomfortable.
I talked about what I did to rise above the situation and build rapport in a situation I found to be very difficult.
I want everyone who listens to this to know that it’s entirely possible to build rapport with anyone, anywhere and at any time, but you must have the right mindset, skill set and strategies for doing so.
I also explain my plan for how to build rapport with your clients in Chapter One of my book called Conversations: How to Manage Your Business Relationships One Conversation at a Time. It’s available now on Amazon.com. Buy Conversations on Amazon
Conversations About Conversations – Episode 202
CONTACT ivan@conversations.biz
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On this episode of Conversations About Conversations I was interviewed about my book—Conversations: How to Manage Your Business Relationships One Conversation at a Time—by my friend and colleague David DeCelle. In part 1, David quickly realized there was enough to discuss that he suggested we do a part 2. He was right! We had plenty to talk about and more.
Conversations are the way we get what we need and want in the world. Therefore, there is no skill more important than the ability to be effective in your conversations.
BUY Conversations on Amazon http://bit.ly/ConversationsOnAmazon
Conversations About Conversations – Episode 201
CONTACT ivan@conversations.biz
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As season two of 🎤Conversations About Conversations🎙 comes to an end, we put together this twenty-minute montage of 17 clips from the show in 2020.
Season three is coming soon. Stay tuned for more episodes in 2021.
Conversations About Conversations – Episode 200
CONTACT ivan@conversations.biz
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Imagine you’re in a skiing accident. You fall and break some bones in your back and you can no longer walk. Then imagine, as a paraplegic, you learn how to ski again on a monoski. But not only that. Imagine you go on to win Thirteen Paralympic Medals—the most medals of any male monoskier in Paralympic history. But not only that. You decide to, and are successful in, climbing to the summit of Mt Kilimanjaro! This is only part of the story of our guest on this episode of 🎤Conversations About Conversations🎙. He’s a role model for showing how attitude and determination can allow you to adapt to any circumstances.
Conversations About Conversations – Episode 199
CONTACT ivan@conversations.biz
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On this episode of 🎤Conversations About Conversations 🎙 I was interviewed about my book—Conversations: How to Manage Your Business Relationships One Conversation at a Time—by my friend and colleague David DeCelle.
David quickly realized there was enough to discuss that he suggested a part 2 in the middle of recording part 1. I agreed with him. There’s plenty to talk about. I recently recorded my book as an audio book (coming in early 2021!) and it when complete, it was 5.3 hours. I’m biased, but I think a 10-12-part series is probably the ideal number. It’s something I’m thinking about for the future.
Conversations About Conversations – Episode 198
CONTACT ivan@conversations.biz
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Buy Conversations on Amazon
On this episode of 🎤Conversations About Conversations 🎙 my guest was Alyson Payne. Alyson and I discussed the game she played to do 30 interesting, challenging or daring things before she turned 30. One of the things was to be on a podcast. ✔ Checked that off her list.
Conversations About Conversations – Episode 197
CONTACT ivan@conversations.biz
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On this episode of 🎤Conversations About Conversations 🎙 our guest was Cori Anderson, Marketing Manager at R&O Construction. In addition to being an experienced marketing manager in the construction industry, she has a track record of success with nonprofit organizations, event management and fundraising.
Conversations About Conversations – Episode 196
CONTACT ivan@conversations.biz
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On this episode of 🎤Conversations About Conversations 🎙 our guest was Cori Anderson, Marketing Manager at R&O Construction. In addition to being an experienced marketing manager in the construction industry, she has a track record of success with nonprofit organizations, event management, and most importantly to this episode, fundraising.
Conversations About Conversations – Episode 195
CONTACT ivan@conversations.biz
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On this episode of Conversations About Conversations I talked with my friend and colleague, Rui Picanco, about my book Conversations: How to Manage Your Business Relationships One Conversation at a Time.
Conversations About Conversations – Episode 194
CONTACT ivan@conversations.biz
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On this episode of Conversations About Conversations, our guest, Rui Picanco, was talking to us from Ireland. Rui is originally from Brazil, went to college in the U.S. and is currently working with clients in Spain so he knows a few things about conversations with people from different countries.
Conversations About Conversations – Episode 193
CONTACT ivan@conversations.biz
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Our guest on this episode of 🎤Conversations About Conversations 🎙 was Kamran Akbarzadeh. Kamran is an author, speaker, trainer, coach and founder of Dream Achievers Academy and the Achiever’s Inner Circle.
Conversations About Conversations – Episode 192
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CONTACT ivan@conversations.biz
For our Thanksgiving episode of 🎤Conversations About Conversations 🎙 we asked our moms (Ruth Farber and Urszula Kubrak) to give us advice.
Here’s a summary of the advice we received:
- Advice is better when it’s asked for. You have to get to know people before you give them advice. One size doesn’t fit all. Give different advice to different people.
- The most important thing is having relationships and not just to have them, but to cultivate them and keep them going.
- Listening requires practice. So does empathy.
- Smart people learn from their own mistakes. Wise people learn from other people’s mistakes.
- Have a purpose. Be useful to others. Focus on what you have. Be present. Be thankful. Be grateful.
- Listen to your mom.
Conversations About Conversations – Episode 191
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CONTACT ivan@conversations.biz
I’m currently buying a new house🏡. So, I’ve been dealing with a realtor, a lender and an insurance agent. The experience has reminded me about the importance of communication, avoiding miscommunication and making sure there isn’t any missed communication. The solution is easy. Double up on your communication methods with two factor authentication. It will result in impressed prospects, loyal clients and better relationships.
Our guest on this episode of 🎤Conversations About Conversations 🎙 was David DeCelle. David is a speaker, entrepreneur and coach. He is president of Model FA and is on a mission to serve thousands of advisors all over the world.
Conversations About Conversations – Episode 190
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CONTACT ivan@conversations.biz
Our guest on this episode of 🎤Conversations About Conversations 🎙 was David DeCelle. David is a speaker, entrepreneur and coach. He is president of Model FA and is on a mission to serve thousands of advisors all over the world. Don’t miss this episode. His ideas, thinking, and approach are difference makers.
Conversations About Conversations – Episode 189
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CONTACT ivan@conversations.biz
Our special guest on this episode of 🎤Conversations About Conversations 🎙 was David DeCelle. David is a speaker, entrepreneur and coach. He is president of Model FA and is on a mission to serve thousands of advisors all over the world. Don’t miss this episode. His ideas, thinking, and approach are difference makers.
Conversations About Conversations – Episode 188
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CONTACT ivan@conversations.biz
On this episode of Conversations About Conversations, we were joined by our special guest from the PowerFall Project, Adam Fallert. We discussed the nature of disagreement and the problems it causes. We discussed what to do when you find yourself in a disagreement and shared our secret formulas for gaining and winning agreement and influence.
If you can agree with people, you have a better chance of influencing them.
There are four major problems with disagreement:
👉 It breaks rapport and drains energy from your conversations.
🏓 It puts you on the other side of the table.
🗯 It creates an oppositional right/wrong or agree/disagree dynamic.
🏆 It’s hard to influence when you’re starting from disagreement.
Conversations About Conversations – Episode 187
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CONTACT ivan@conversations.biz
In this episode of Conversations About Conversations, I share strategies, ideas and perspectives on how to overcome the common objection, “I need more time.”
❌ The problem is you’ve done good work and the client agrees with the logic to do business with you.
👉 Unfortunately, he is stopped, wants to delay his decision, is sitting on the fence and says, “I need more time.”
❓ But is it really true that he needs more time? Or, is there something else that you need to address?
Conversations About Conversations – Episode 186
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CONTACT ivan@conversations.biz
In this episode of Conversations About Conversations, we were joined by our special guest Samuel Galloway. We discussed strategies, ideas, secrets, tips and tricks to managing relationships across organizations:
🏠 Pay attention to how you treat gatekeepers.
🔎 Focus on building rapport and finding cross-organizational allies.
👓 Understand the organization’s culture, norms and values.
🎱Set clear expectations and assume nothing.
🙋♂️ Be willing to ask for help.
🎯 Expect that you will need to solve problems.
🤼 Make it a team effort.
Conversations About Conversations – Episode 185
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CONTACT ivan@conversations.biz
In this episode of Conversations About Conversations, we were joined by our special guest Michael Van Sant. In the course of the conversation, we discussed more than 31 flavors, strategies, ideas and concepts for managing up.
Here’s a few examples of the ideas we discussed:
✔ Treat your manager the way you want them to treat you.
👂 Listen. Be empathic and caring. Make a connection on a human level.
👨💼 See them as the person that they are, not as their role. Remember managers are people too
🤝The ultimate secret to managing up: have great conversations that gain agreement for action. 🎬
And many more…
Conversations About Conversations – Episode 184
CONTACT ivan@conversations.biz
#conversationsaboutconversations #podcast #conversationsthatmatter #manager #manageup #manageyourmanager #power #freedom #fullselfexpression #directreport
I can tell you what I used to do:
-I used to try to convince clients to believe what I believed.
-I used to examine and question their beliefs with a goal of changing their minds.
-I used to readily disagree and take opposing positions.
What I used to do wasn’t working. So, I stopped doing it. I’m a relationship manager, not a politician.
Are you trying to convince your clients their point of view is incorrect?
If you are, how does it benefit your relationship with them?
Instead of trying to convince your client his point of view is incorrect, you can simply explore his point of view and find out things you can align with. He’ll appreciate that you took the time to get to know him better.
Moreover, in many situations, you’ll find that you share more in common than what you might have initially thought. Others may disagree, but I believe you don’t need to take political stances with your clients. It gets in the way of doing your job.
CONTACT: ivan@conversations.biz
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Episode #183
On this episode, I answered an email from one of our listeners. She wrote me for advice after she’d had a troubling conversation where her manager criticized her. I unpacked the email and provided her with some guidance.
Here's a recap of the advice I gave her. I provided six ways for her to handle the criticism:
#1. Make sure you fully get their communication.
#2. Be a matador/avoid being defensive.
#3. Relabel/reframe criticism as communication.
#4. Don’t be afraid of their power.
#5. Keep in mind they’re doing the best they can.
#6. Resolve to work on yourself.
Conversations About Conversations – Episode 182
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CONTACT ivan@conversations.biz
On this episode of Conversations About Conversations, we were joined by business coach and healer, Jason Stein.
We discussed his tagline “Together is Better” and explored the risks and rewards of social media.
Social Media:
🤼 Does it bring us together or separate us?
😈 Is it evil or good?
🗑 Is it toxic or beneficial?
Find out by joining the conversation.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 181
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In this episode of Conversations About Conversations, I discuss what to do in the first conversation with a new manager.
As you know, your relationship with your manager can greatly impact your experience at work and is a key driver of your job satisfaction (or dissatisfaction). Just like a teacher in college greatly impacts your experience in a class—and whether you like it or dislike it—a relationship with your manager can do the same.
Because I know I’m not easy to manage, I do a number of things to help my managers manage me. I’ve had 24 managers in my career, so I have a lot of experience. I also have a lot of compassion for managers. It’s not an easy job and they’re not necessarily well equipped for it.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 180
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Just like our lives and our relationships, a show is constantly evolving. On this episode, we discussed the who, what, when, where, why and how for the podcast to help you determine if this show is for you, what you can expect and why it’s important.
WATCH the Podcast on YouTube
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 179
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On this episode of Conversations About Conversations, we conversated about moving positively through life.
- Do you greet the day with love in your heart?
- Do you know successful people who are negative?
- Are you someone who wishes they were more positive?
- Why is the natural pull of being a human is negative?
- How do you stay positive in a sea of negativity?
- What do successful people do to stay positive?
Inquiring minds want to know. I want to know.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 178
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I took a leap and decided to start a podcast without knowing exactly who it was for.
Two years ago, I had just completed my first book and discovered I had no idea how I was going to market it. Previously in my career, I’d been a professional speaker, but I thought, “I have a full-time job and a family. I don’t have time to hit the speaking circuit to promote my book.” One of the reasons I wrote the book was because I wanted to find a way to make a difference and share my ideas at a much bigger level than just with the people in my immediate circles.
And then, I was a guest on a podcast... I thought, that was fun. And I asked myself, “Could podcasting be the best way to accomplish my goals?”
So,
- 18 months ago, I recorded and posted my 1st video
- 10 months ago, I launched the show as an official podcast.
- 8 months ago, I was joined by a co-host, Jakub Kubrak (the Legend Maker)
- 3 months ago, we were joined by another co-host, Jules Swisher (the Lady Legend)
- Over the last few months, we started having guests on the show.
But, one thing kept nagging at me. I kept wondering who was in my audience and who is this show for.
One difference from speaking to groups in person is with podcasting you don’t get any feedback. No head nods. No laughs. No groans at my cheesy humor. It’s like you’re performing behind a one-way mirror. It’s like you’re addressing a huge number of people from a deprivation chamber. For the first 100 or so episodes that chamber was my car. I mostly sat in my car by myself and recorded videos. I asked myself, “Who are you talking to?” It was so bizarre. Here I am recording a message without knowing who will be interacting with it.
On this episode of Conversations About Conversations, I answer the questions, “Who are you talking to? Who is the show for?”
To find out the answer, listen to this episode on or watch it on my YouTube channel.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 177
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Do you ever get the objection: “Your Fees Are Too High.”?
If you’re a client-facing professional who wants to be able to shift the course of a conversation and overcome challenges like this objection, this episode of Conversations About Conversations, is for you.
I recommend you listen to the entire episode but in case you choose not to, here’s an overview of the 5 steps:
- Establish rapport
- Use questions skillfully
- Restate what they value
- Add to the list of things to value
- Create a new paradigm
The foundation of overcoming this objection is to equate low cost with low value and high cost with high value.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 176
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We might need to stay physically distant (6 feet apart) from others right now, but don’t need to be socially distant. With the miracle of modern technology, we can overcome physical distance more easily now than in any time in history.
On this episode, we talked with special guest and author of The Connector’s Way, Patrick Galvin. We discussed ideas and strategies for how to build business relationships when you can’t meet with someone in person.
Relationships are the cornerstone of business. If you haven’t adapted your mindset yet, now is the time. If you could use some additional ideas about how to set virtual meetings and bolster your relationships even when you can’t be face to face, this episode is for you.
WATCH the episode on YouTube https://youtu.be/839eYehUvZQ
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 175
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As of tomorrow, you’ll have 100 days left in the year to reach your 2020 goals. 72.6% of the year lies behind you. 27.4% of the game remains.
As they say: It's not how you start. It’s how you finish that matters.
In this conversation, I talk about the mindsets that have you stuck and give you four actionable ideas to make the most of the rest of the year.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 174
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conversations.biz
On this episode of Conversations About Conversations, we explored the idea of leading a conversation and partnering with something bigger than yourself. I was joined by co-host Jules Swisher and special guest Chris Angell. Chris is the creator of the Groundswell Method.
I found this conversation to be remarkable. We discussed why authenticity is powerful and how using your voice to share your truth is empowering. The conversation took a few interesting twists and turns. Surprisingly, I revealed one my own beliefs I was not expecting to. Life has taught you many things. You have an opportunity to lead a conversation for the world.
What is the conversation that you are leading? How do you endeavor to make a difference?
WATCH Conversations About Conversations on YouTube: http://bit.ly/ConversationsOnYouTube
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 173
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One of the concepts I like to talk about is how to get through the conversation red zone into the conversation end zone. In business, the red zone is when it’s decision time. It’s when you try to make a sale, get a referral, win additional business or gain agreement for action.
There are lots of games where an offense can move the ball up and down the field without much difficulty. But when they get to the red zone—it gets much harder. It’s the same in conversations. Most conversations flow easily until it’s time for your prospect or client to make a decision. Then, their defense tightens up and aims to stop you from getting in the end zone.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 172
On this episode of Conversations About Conversations, I am joined by Alex Brown, Jakub Kubrak and Jules Swisher to discuss what the sales environment is like during a global pandemic.
At first it was 100% Zoom. Saying “I’d love a meeting” was like saying a curse word!
- Is there still a place for in-person meetings?
- How hard can you push your prospects?
- What can you do to adapt to the circumstances?
- What must you do differently?
- What’s the hardest part of closing business now?
We discuss answers to these questions and more.
WATCH on YouTube: https://youtu.be/jbkJw3iSUfU
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 171
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If you stay inside your “comfort zone” and you stick with what you've always done, you'll have what you've always had and you'll get what you've always gotten. Life will be familiar and comfortable, but constraining.
The power and freedom to change the conversation and develop your greater self starts with your willingness to change. Change is challenging but is worth it. Have you ever noticed the word challenge has the word change inside of it?
This episode has 5 personal challenges to help you begin to master your business relationships one conversation at a time
WATCH Conversations About Conversations on YouTube
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 170
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On this episode of Conversations About Conversations, Jakub, Jules and I were joined by our special guest Skye Peck.
We discussed why being effective in conversations is the most important skill we can develop. We got deep at times—much more profoundly than I thought we would. (I was thinking we’d be pragmatic, but we became philosophical.) We also talked about the limits placed on our careers and lives. We developed an unexpected consensus. The conversations you have with yourself determine your limits.
WATCH the show on YouTube: https://youtu.be/FhEQEt1hVfQ
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 169
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This is not your ordinary conversation. I decided to open up and share with Jules (and you, should you choose the listen/watch the episode) about what I’ve been pretending—the pretense inside of which I’ve been living my life and doing this podcast.
Once I could distinguish it and share it, it lost all of its power and created an opening for me to invent a new possibility for the show and my life.
If you want to grow in your conversations, if you want to have conversations that make a difference and get extraordinary results in business and in life, we’re inviting you to be a part of this conversation about conversations.
WATCH this episode on YouTube
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 168
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What if there was a tool available to you that was guaranteed to improve the result of each and every one of your conversations?
Would that sound like an opportunity to you?
Do you see as big of a benefit as I do for having conversations that consistently gain agreement for action and get people motivated to do what you want?
Simulate and role play a conversation in advance with ‘Simulator 3000’ and YOU can expect a better result every time.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 167
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I’m always interested in having conversations with people about their business conversations. On this episode of Conversations About Conversations, I talked with Ben Pariser about how he approaches prospective clients.
Ben and his company, Restorical Research, provide a valuable service. Their tagline is “Uncovering history to cover your costs.” They help people deal with environmental pollution by finding historical insurance policies to pay for it.
Ben was influenced in his teen years by a book called, “All You Can Do is All You Can Do, But All You Can Do is Enough!” by A.L. Williams. He said the perspective he comes from in his conversations with prospects is “Hey, this is good for you.” He said he is clear that the work his company does changes lives in such a profound way such that he doesn’t look at what he does as sales. Moreover, because he’s found something he believes in, he is determined to share it with the world. He makes thousands of cold calls a year on a crusade to clean up the environment one property at a time.
If you have a messy environmental problem on your property CONTACT Ben Pariser at: https://www.linkedin.com/in/benjaminpariser/ or http://restorical.com/
WATCH on YouTube: https://youtu.be/A9EkRBXYgcs
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 166
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What if you had Rules of Engagement for your business conversations? In my mid-30s, I had a mentor who was a retired military officer. One of the things he did for me, although I didn’t know it at the time, was he helped me to create Rules of Engagement for my conversations. Rules of engagement have kept me out of trouble. They can keep you out of trouble too.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 165
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The key to gaining agreement for action and the getting results you want from a conversation is to have a series of small (dare I say mini) wins leading up to the big win. You need to obtain several interim agreements, if you want to get the ultimate agreement.
On this episode of Conversations About Conversations, I explain the methodology of using a series of open-ended and closed-ended questions in order to navigate the beginning of a complex sales conversation.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 164
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On this episode of Conversations About Conversations, Jakub Kubrak and Ivan Farber talked with Chris iexcel Rodriquez.
Chris is a 15-year marketing veteran with a passion for driving growth and tangible results for brands and entrepreneurs. He has worked with over 30 startups across all tiers of funding (Seed to Series E), generating brand awareness, website traffic, signups, downloads, and most importantly customers and revenue.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 163
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When it comes to your relationships with other people, what could be more important than your conversations? Could it be said that you even have a relationship with another person if you are not in some kind of conversation with them? Can you create results without having conversations?
I say no. It’s inside of conversations that results are created. Results require action. And action doesn’t happen without agreement.
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 162
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On this episode of Conversations About Conversations, Jakub Kubrak and talked with Chris Mazdzer. Chris is the first American athlete to win a medal in the Men’s Single Luge event (or as he calls it, “Ultimate Sledding”).
We learned a lot about luging and the conversation for what it takes to become an Olympic champion. I’m sure this will not be a shocker, but it takes time and practice—lots of practice! Also: dedication, commitment, drive and sacrifice.
WATCH this episode on YouTube: https://youtu.be/h21NR6IdmGY
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 161
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On this episode of Conversations About Conversations, Jakub Kubrak and I had the opportunity to talk with Katie Chung Hua.
Katie is a fitness expert, ex hockey player and self-described “professional badass”. She’s a social media influencer with 2 million followers. She is the creator and host of Built Podcast. For more information on Katie, visit www.katiechunghua.com.
WATCH this episode on YouTube: https://youtu.be/jXlFr1otZkg
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 160
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Not all manipulation is bad. One definition of the word manipulate is to control or influence in a skillful manner.
The point of having conversations is to control or influence them such that you can get agreement for action, create the life you want, and help others do the same.
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 159
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This episode is about the book I just started writing—my second book. It’s a compare, contrast and create episode. I compare how I did book #1 with my intentions and vision for book #2. I share the proposed chapters and how I’ve busted out a few rhymes with them. I also talk about how to get a free copy of (Book #1) Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 158
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This episode of Conversations About Conversations has everything you need to know to be able to use the important core four strategies of active listening. My co-host Jakub Kubrak, special guest Jules Swisher and I mix it up and even get into some active listening about cats and dogs.
WATCH this episode on YouTube: https://youtu.be/hAgCGUyAxpg
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 157
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On this episode of Conversations About Conversations, I’m joined by co-host Jakub Kubrak and special guest Jules Swisher to discuss probing effectively. This is the third episode in the Peeling the Pomegranate Trilogy. Stay tuned for other episodes a long time ago in a galaxy far far away.
Our discussion includes a summary of when to use open-ended and closed-ended questions and introduces 14 specialized probes from Chapter 8 of Conversations: How to Manage Your Business Relationships One Conversation at a Time.
The 14 probes are: 1. Leads, 2. Assessors, 3. Motivators, 4. Clarifiers, 5. Continuers, 6. W Questions, 7. Greasers, 8. Hypotheticals, 9. Sub-decisions, 10. Confirms,11. Engagers/Hooks, 12. Isolators, 13. Interjectors and 14. Helping Verbs.
WATCH this episode on YouTube: https://youtu.be/jUy3UKRETQw
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 156
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This is the audio version of an e-book I co-authored in 2004. We wrote it for business people and entrepreneurs who wanted more profit, more control and more free time.
The main concept is the “PRIME” approach. PRIME stands for Plan, Review, Implement, Manage and Evaluate. Two additional concepts we introduced were the Time Map and the Financial Scoreboard.
If you’d like to read a copy of the e-book, I’d be happy to email it to you.
CONTACT ivan@ivaninc.com
This episode of Conversations About Conversations is about probing effectively. It’s the second episode in a multi-part series. We review when to use open-ended questions and when to use closed-ended questions and introduce a number of probes for specific uses. For example: leads, assessors, motivators and clarifiers.
WATCH this episode on YouTube: https://youtu.be/EZeaD_pM66g
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 155
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In this episode of Conversations About Conversations, I share the process I use in a conversation to help prevent someone from making a mistake. It’s one of the most important ways you can add value in your client relationships.
Now, you could wing it in these situations, or you could follow a proven process. As my (tor)mentor frequently reminded me, “Don’t wing it.”
READ Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 154
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This episode of Conversations About Conversations is about probing effectively. It’s the first of a multi-part series and starts where it should start: determining when to use open-ended questions and when to use closed-ended questions.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 153
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As a follow up to Episodes 148 and 150, Jakub and I finish our discussion of 23 interpersonal potholes to avoid.
For those of you playing along in the home game, #18 - #23 are:
- Cursing
- Being condescending
- Using jargon and acronyms
- Listening poorly
- Jumping to conclusions
- Being negative
As you know, it’s the little things that separate the average performer from the champion. Avoiding common potholes can make all the difference.
If you knew where the potholes were before you drove on the road, wouldn’t you want to avoid them?
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Conversations About Conversations – Episode 152
CONTACT ivan@conversations.biz
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In this episode of Conversations About Conversations, I share my four-step process for generating successful outcomes when you’re talking with someone who is emotional.
Listen to the episode to learn how I do it. I give a detailed example of how I talked my client “off the ledge” when his candidate lost the presidential election. (To be clear, he was not literally on a ledge. He was using the term figuratively.)
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Read Conversations: How to Manage Your Business Relationships One Conversation at a Time
http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 151
CONTACT ivan@conversations.biz
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As a sequel to 10 Interpersonal Potholes to Avoid Driving Into (Episode #148), Jakub and I discuss 7 additional potholes that we unwittingly drive into that continually derail our effectiveness in our important conversations.
For those of you playing along in the home game, #11 - #17 are:
- Speaking without thinking
- Speculating
- Gossiping
- Complaining
- Undermining yourself with statements like, “To be honest with you.”
- Overusing superlatives
- Being afraid of silence which leads to filler words
As you know, it’s the little things that separate the average performer from the champion. Avoiding common potholes can make all the difference.
If you knew where the potholes were before you drove on the road, would you want to avoid them?
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Conversations About Conversations – Episode 150
CONTACT ivan@conversations.biz
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Do you ever get derailed in a conversation because your prospect or client keeps interrupting you with questions?
If you do, this episode of Conversations About Conversations is for you. I share 5 ideas that are guaranteed to get you out of the weeds and back in control of your conversations.
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Conversations About Conversations – Episode 149
CONTACT ivan@conversations.biz
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If you knew where the potholes were before you drove on the road, would you want to avoid them?
In this episode of Conversations About Conversations, Jakub and I discuss 10 common potholes we drive into that derail our effectiveness in conversations.
As you know, it’s the little things that separate the average performer from the champion. Avoiding common potholes can make all the difference.
The 10 common potholes are:
- Interrupting
- Data dumping
- Being long winded
- Making it all about you
- Rushing
- Mismatching
- Lack of context setting
- Premature end
- Hedging
- Not hedging
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Conversations About Conversations – Episode 148
CONTACT ivan@conversations.biz
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In this episode of conversations about conversations, I discuss the vocabulary and strategy to get prospects and clients to say yes and agree to take action.
How do you ask people to take an action?
Conventionally, people ask for action with simple closed-ended questions that sometimes seem to come out of nowhere, are awkward and put someone on alert and activate their defenses.
It doesn’t have to be this way.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 147
CONTACT ivan@conversations.biz
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Do you have a process for closing your deals or are you winging it and leaving it to chance?
In this episode of Conversations About Conversations, Jakub and I talk about the proven and repeatable process from my book to get agreement for action and close more deals.
It’s not tricky or manipulative. It’s process-oriented, needs-based, collaborative and consultative.
There are three parts to the process:
- Identify the client’s objections with questions such as, “What, if anything, is stopping you from moving forward?” or “What are some of the reasons you might not come on board?” or “Where are you in your decision making process and what’s missing in order to help you complete it?” (Open-ended questions will help identify objections more effectively than closed-ended ones.)
- Remove the objections one at a time (Start with the easiest one first. I’ve learned from experience if you can’t remove one of them, you won’t remove any of them.)
- Once removed, make an invitation, request, suggestion, proposal or recommendation (IRSPR)
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Conversations About Conversations – Episode 146
CONTACT ivan@conversations.biz
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In this episode of Conversations About Conversations, in order to demonstrate the CLEAR conversations model, Jakub and I demonstrate/role play overcoming the objection: “I need more time.”
If you face that objection frequently, this is a must listen. You’ll hear here me slowly and methodically overcome indifference and resistance.
Unfortunately, there are no magic short cuts. This 19-minute episode is about 85% is role play. It might feel a little a slow-paced, but pretty close to the reality of the time you need to successfully overcome a buyer’s resistance.
If you want to close deals reliably, then you can’t steamroll someone into buying—especially if they’re asking for more time. They will dig in. Even if they say they’re going to make a decision in a week, they will remember that you’re a pushy salesman and will probably not take your call.
Being consultative works. It’s collaborative. It requires patience and persistence, but ultimately it leads to happier buyers and will make you feel better about your role in helping others.
Again, if you ever face the objection, “I need more time,” this episode is a must listen for you.
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Conversations About Conversations – Episode 145
CONTACT ivan@conversations.biz
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One of the best tools to help you become better and more effective in your important and most challenging conversations is role play.
LISTEN to the episode to hear four strategies and principles you can easily use to maximize the benefit you’ll get from using role play. We can all use role play to prepare for (and learn from) important conversations. It’s a fantastic teaching and coaching tool. I often wonder why don’t we use it more.
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Conversations About Conversations – Episode 144
CONTACT ivan@conversations.biz
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In this episode of Conversations About Conversations, Jakub and I discussed the strategy for creating interim agreement at each step within a conversation.
Agreement at each step is an important part of the process and leads to the ultimate agreement: an agreement that results in a sale, additional business or referrals. You cannot cause a breakthrough without gaining agreement for action.
LISTEN to the podcast to find out more about the strategy.
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Conversations About Conversations – Episode 143
CONTACT ivan@conversations.biz
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LISTEN to the episode to hear my confession about how I’m spending too much of my time looking at my phone. Also, I discuss 5 useful concepts to manage yourself in relationship to time.
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Conversations About Conversations – Episode 142
CONTACT ivan@conversations.biz
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Moving a Relationship Forward Through a Powerful Conversation
In this episode of Conversations About Conversations, Jakub and I discuss Ivan’s RULES for how to move a conversation and a relationship forward.
Rapport is the starting point. LISTEN to the podcast to find out the rest.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 141
CONTACT ivan@conversations.biz
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In this episode of Conversations About Conversations, Jakub and I discuss two simple question starters guaranteed to get your prospect or client to open up and talk with you.
Because in order to engage in a collaborative needs-based conversation—versus a one-way presentation or non-productive/topics-based conversation—you must become skilled at using questions effectively.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 140
CONTACT ivan@conversations.biz
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I reached the point of optimism on the roller coaster ride of life and felt it was important to share this message I’d learned years ago that optimism is the only realism.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 139
CONTACT ivan@conversations.biz
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You might be thinking that putting a plan together for every single conversation sounds really time-consuming. Can you really take the time to plan for all of them?
The solution is to have a ready-made plan and conversation structure so that you can adapt on-the-fly and be flexible.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 138
CONTACT ivan@conversations.biz
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LISTEN to this episode of the ‘Conversations About Conversations’ podcast to hear three key conversation strategies which are guaranteed to help you control the subject of your conversations—especially when they are headed nowhere and wasting everyone’s time.
NOTE: If you are not absolutely satisfied with the effectiveness of the ideas, we will refund all the money you paid for your subscription to the podcast.
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Conversations About Conversations – Episode 137
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I’ve learned a lot from doing push-ups every day for 15 years.
LISTEN to the podcast to hear three of the lessons I’ve learned and how they relate to conversations.
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Conversations About Conversations – Episode 136
CONTACT ivan@conversations.biz
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
Are you skeptical about your ability to handle skepticism?
Most people are. Well, we’re here to help.
LISTEN to the podcast with Ivan Farber and Jakub Kubrak or READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 135
CONTACT ivan@conversations.biz
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Objections are a normal and expected part of how your prospect or client responds to your presentations. So, you must know how to effectively handle them.
But, if you don’t know what the four types of objections are and you don’t diagnose which one you’re dealing with, then you’re NOT maximizing your chances of overcoming them.
LEARN a simple 7-step proven process for overcoming objections.
LISTEN to the podcast with Ivan Farber and Jakub Kubrak or READ Conversations: How to Manage Your Business Relationships One Conversation at a Time: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 134
CONTACT ivan@conversations.biz
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I went in a different direction in this conversation. This episode is an editorial. It’s an editorial about the current conversation we’re all living inside of.
From my point of view, the goal for a conversation is to gain agreement for action. But in groupthink, the desire for agreement does not necessarily come from a needs-based solution-oriented dialogue. Rather in groupthink, there’s a tendency for people to want agreement at all costs and in what could later be seen as an irrational or dysfunctional decision-making outcome.
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Conversations About Conversations – Episode 133
CONTACT ivan@conversations.biz
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Are you stressed about the global pandemic, your finances, yours or your loved ones’ health?
If you need to participate in an empowering conversation about how to transform how you view stress, this episode is for you.
Stress is a reality of the modern workplace and world. Technology was supposed to make our lives easier, but all it’s truly done is increase the expectations for our productivity.
The bottom line is: Is stress harmful or helpful?
AND…
What if stress isn’t something you need to get rid of?
What if it’s something you can be grateful for?
What if it’s the catalyst for fulfilling and powering your efforts?
Moreover, if you’re stressed about your conversations, I recommend using structured conversations which you can learn about in my book Conversations: How to Manage Your Business Relationships One Conversation at a Time VISIT: http://bit.ly/ConversationsOnAmazon
The TED talk I recommend in the episode is by Kelly McGonical and is called: How to Make Stress Your Friend TEDGlobal 2013
https://www.ted.com/talks/kelly_mcgonigal_how_to_make_stress_your_friend
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Conversations About Conversations – Episode 132
CONTACT ivan@conversations.biz
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In this episode of Conversations About Conversations, Jakub Kubrak and I discuss how to use questions skillfully within the context of my CLEAR Conversations Model.
We demonstrate via role play how and when to use open-ended versus closed-ended questions.
We had fun in this episode and expect you’ll have fun with it too.
LISTEN to the podcast for more color, ideas and insights.
To learn more about the CLEAR Conversations Model check out my book Conversations: How to Manage Your Business Relationships One Conversation at a Time VISIT: http://bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 131
CONTACT ivan@conversations.biz
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Eight Practices For Transforming Your Experience At Work
- Change the Paradigm
- Take Charge of Your Language
- Just Say No
- Accept Reality
- Concentrate on the Present Moment
- Get in Motion
- Be Generous
- Trust and Believe
LISTEN to the podcast for more color, context, helpful ideas and inspiration.
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Conversations About Conversations – Episode 130
CONTACT ivan@conversations.biz
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We are not distant creatures. We are creatures of social proximity.
Social distancing may eventually prove to have significantly helped prevent the spread of Coronavirus, but it doesn’t seem to be preventing people from catching a negative attitude.
I live in a glass house, so I shouldn’t be the one to throw stones. I get negative. I easily step into the role of victim or martyr. Give me something to suffer about and I will do so—usually unconsciously and mostly unintentionally.
I invite you to join me in a few conversations:
- This too shall pass. It won’t always be this way. Nothing is permanent.
- Social distancing will turn into social proximity again.
- Use technology to bring people close to you.
More context on the podcast. Click to listen.
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Conversations About Conversations – Episode 129
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3 NEW WAYS TO THINK ABOUT YOUR PIPELINE
- What do you do to manage your pipeline?
- How does it make you feel when your sales manager asks you about your pipeline?
- Are you empowered by the concept of a pipeline?
In this episode of Conversations About Conversations, Jakub and I have way too much fun discussing your pipeline and how to be in an empowering conversation about it.
Please feel free to reach out to me (ivan@conversations.biz) if you need anything or have any questions. A great resource for you is my book: Conversations: How to Manage Your Business Relationships One Conversation at a Time: bit.ly/ConversationsOnAmazon
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Conversations About Conversations – Episode 128
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Life is one big experiment. When it comes to conversations, I’ve experimented a lot and I’ve made a lot of mistakes—still do. The mistakes I’ve made in my ‘Conversation Lab’ are what have taught me the most.
While my mentors, managers and colleagues have mostly provided positive feedback—with some very impactful and sometimes devastatingly constructive feedback along the way—the biggest critic of all was (and continues to be) my internal voice. It constantly drives me to improve.
The ten lessons in my book called Conversations (currently available on Amazon: bit.ly/ConversationsOnAmazon) and in this episode of Conversations About Conversations, are the most important and fundamental ones I’ve learned over the past 12 years and 10,000 conversations (or so).
Please feel free to reach out to me (ivan@conversations.biz) if you need anything or have any questions.
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Conversations About Conversations – Episode 127
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On this episode of Conversations about Conversations, Paul Farber (my brother), and I discuss his new book, A Wall of Our Own (University of North Carolina Press, 2020).
I am very proud of my brother on the completion of his book. I hope you enjoy this interview.
For more information about A Wall of Our Own, visit: https://uncpress.org/book/9781469655086/a-wall-of-our-own/.
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Conversations About Conversations – Episode 126
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CONTACT ivan@conversations.biz
LET’S TALK ABOUT EM-PA-THY—LET’S TALK ABOUT YOU AND ME
In this episode of Conversations about Conversations my friend and colleague, Steve Hickman, and I discuss practicing empathy as relationship managers.
Demonstrating empathy and kindness is extremely important—especially in times of heightened emotion. We want our clients to feel safe so they’ll be more receptive of our recommendations.
What role do you think empathy plays in the business world?
We believe that empathy creates closer relationships with our clients, more meaning in our work and in general makes for a better business world.
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Conversations About Conversations – Episode 125
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CONTACT ivan@conversations.biz
LET ME BE YOU – THE POWER OF ROLE PLAY IN CONVERSATION COACHING
Although it’s hardly ever used, role play is a useful coaching tool for improving your conversations.
In this episode of Conversations about Conversations, my friend and colleague Michael Van Sant and I discuss the power of role play in conversation coaching. The specific conversation we role played was talking with a fearful client—something we have been doing a lot of recently.
-How do you manage a conversation with someone who is afraid?
-How do you help someone who’s emotional make good long-term decisions?
-What is your go-to strategy when clients are emotional?
The bottom line is most conversational management concepts, techniques and strategies are best taught through role play. As Dale Carnegie said, “Learning is an active process. We learn by doing. Only knowledge that is used sticks in your mind.”
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Conversations About Conversations – Episode 124
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CONTACT ivan@conversations.biz
ARE YOU DEALING WITH ANY FEARFUL PEOPLE RIGHT NOW?
This episode of Conversations About Conversations is for anyone who’s dealing with fearful people right now, which thanks to COVID-19, is almost ALL of us!
A few years ago, I wrote a book on conversations to help other relationship managers improve the way they serve their clients while also getting better bottom line business results. The major problem I saw was that very few relationship managers had a system, process, method or formula for handling their conversations.
I believe having a specific disciplined approach is useful all the time, BUT it’s especially important when people are FULL of FEAR. To help lead people through a crisis, you need to have a good game plan.
The bottom line is if you don’t have a specific method or approach to conversations where the background is FEAR, I invite you to take a few minutes to try mine on for size. I believe you will benefit by joining me in a conversation about conversations.
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Conversations About Conversations – Episode 123
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CONTACT ivan@conversations.biz
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You can experience past and future episodes of Conversations About Conversations on your preferred platform:
YouTube: http://bit.ly/YouTubeConversationsChannel
Apple: http://bit.ly/ConversationsApplePodcast
Google: http://bit.ly/ConversationsGooglePodcast
Spotify: http://bit.ly/conversationsonspotify
If you want to become a better listener AND get better bottom line results from your conversations, you need to learn to listen from a framework.
Listening from a framework helps you better explore your clients’ needs, wants, motivations, objections and pain points. It allows you to be both disciplined and intentional.
People place tremendous value on being heard. If they don’t feel listened to, they’re going to be hard pressed to be satisfied or very satisfied with you.
The bottom line is your conversations are more productive when you listen from a powerful perspective.
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Conversations About Conversations – Episode 122
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CONTACT ivan@conversations.biz
On this episode of Conversations About Conversations, Jakub and I discuss how to find the right balance between listening and talking in your business conversations.
We discuss a framework that divides conversations into three zones along a continuum of dominance.
The bottom line is you cannot have truly powerful conversations without intentionally and actively managing how much you LISTEN to your clients and prospects.
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Conversations About Conversations – Episode 121
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CONTACT ivan@conversations.biz
I recently led a training session for a group of relationship managers in Ireland on how to be a highly efficient relationship manager. On this five-minute episode of Conversations About Conversations, I share a few key concepts from the hour-long training session.
The bottom line is in order for you to be present in your conversations such that you can maximize the difference you make for clients and prospects; you need to have clear rules for yourself to prioritize appropriately. I have to frequently turn to useful distinctions, principles and frameworks to make sure I don’t get overwhelmed and keep my eyes on the prize: retaining and growing relationships.
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Conversations About Conversations – Episode 120
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CONTACT ivan@conversations.biz
In order to systematically gain agreement for action and create powerful conversations, you need a clear conversation process.
On this episode of Conversations About Conversations, I am once again joined by Jakub Kubrak.
Amidst some fun banter, we discussed the serious topic of having a conversation process to help you be a better sales person or relationship manager.
The bottom line is if you improve your ability to retain and grow client relationships through powerful conversations, you’ll become more valuable to your company, make more money, and increase your job satisfaction. There is no skill more important than the ability to be effective in conversations.
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Conversations About Conversations is a show for client-facing professionals who want to get an edge in business. They believe they can enhance their natural abilities by developing the strategies, mindsets and skillsets necessary to improve their bottom-line business results one conversation at a time.
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Conversations About Conversations – Episode 119
CONTACT ivan@conversations.biz
Are your clients afraid of the Coronavirus and what it might do to their health and their wealth?
This episode of Conversations About Conversations is for client-facing professionals in the financial services industry who are currently dealing with fearful clients.
The content includes the specific advice I provide to the individuals I coach and mentor—how to handle an emotional conversation using a conversation structure.
After 25 years in the financial services industry, I know that these are the conversations that make a major difference. They are essential to retaining clients and demonstrating your worth.
Handling your conversations in a professional and expert fashion gives you the greatest likelihood of attaining optimal results. Winging it doesn’t work. Having and executing a plan does.
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CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 118
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In this episode of Conversations About Conversations, I discuss the power of getting your client or prospect to opt into where a conversation is headed.
By using questions skillfully and having a dependable process, you can be more efficient with your time. You share ownership of the conversation when you give him several opportunities to make small decisions—ultimately leading to a big decision.
I am confident that my opt in/opt out sequences increase the likelihood that I can get agreement for action and lead a conversation forward.
I trust my process. But you have to have a process in order to trust a process.
Do you have a process?
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CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 117
#conversationsaboutconversations
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WATCH on YouTube http://bit.ly/YouTubeConversationsChannel
READ Conversations: http://bit.ly/ConversationsOnAmazon
WATCH Conversations The Course Preview https://conversations.biz/preview
In this episode of Conversations About Conversations, I am joined by Jakub Kubrak. Kubrak is a retired a professional hockey player currently working in financial services sales.
He’s not your typical hockey player—he still has ALL his natural teeth.
We discussed the similarities between playing sports and engaging in business conversations. We also identified one of the biggest problems facing sales people and relationship managers. LISTEN to the episode to find out what it is.
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Conversations About Conversations is available via the following podcast providers:
Apple Podcast: bit.ly/ConversationsApplePodcast
Google Play: bit.ly/ConversationsGooglePodcast
Spotify: bit.ly/conversationsonspotify
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CONTACT ivan@conversations.biz
Conversations About Conversations – Episode 116
#conversationsaboutconversations
In this episode of Conversations About Conversations, I discuss four problems with outbound voicemail greetings. I feign outrage just a bit, but in the spirit of everything counts, I feel there are fundamental flaws in the vast majority of recorded voicemail greetings AND I say that makes a difference.
What do people think when they hear your voicemail greeting?
How does your voicemail greeting inform their impression of you?
What other small things are adding up in your conversations that put together are making a big difference in your results?
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WATCH on YouTube http://bit.ly/YouTubeConversationsChannel
LISTEN on Apple Podcast: http://bit.ly/ConversationsApplePodcast
READ Conversations: http://bit.ly/ConversationsOnAmazon
CONTACT ivan@conversations.biz
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Conversations About Conversations – Episode 115
#conversationsaboutconversations
In this episode of Conversations About Conversations, I discuss what’s possible for you inside of a successful mentor/mentee relationship. I go through some of the problems you’ll need to overcome, the mindsets you’ll need to change and skills you’ll need to develop in order to thrive as a mentee and win championships.
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WATCH: Conversations The Course Preview: https://conversations.biz/preview
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 114
#conversationsaboutconversations
The problem was I was afraid to hear “no” because I didn’t have a plan or strategy for what to do with it. So, I almost always instinctually and habitually sought out “yes.”
Reading Never Split the Difference By Chris Voss, gave me many new insights as to how I can improve my performance in my conversations. One example is how to use “no” as a tool to guide my conversations and move them forward.
Find out how in this episode of Conversations About Conversations.
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WATCH: Conversations The Course Preview: https://conversations.biz/preview
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
LISTEN: on Apple Podcast: http://bit.ly/ConversationsApplePodcast
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 113
#conversationsaboutconversations
HOW A FAILURE LED TO MY 4PS FOR CONVERSATIONS
On this episode of Conversations About Conversations, I discuss a conversation that served as an inflection point for me. It led me down the path of developing four core elements for success in managing my business relationships one conversation at a time.
Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.”
My 4Ps:
1. Plan
2. Process
3. Philosophy
4. Practice
I invite you to listen to the episode to learn more…
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WATCH: Conversations The Course Preview: https://conversations.biz/preview
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
LISTEN: on Apple Podcast: http://bit.ly/ConversationsApplePodcast
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 112
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I HAD IT HARDER THAN YOU DO
On this episode of Conversations About Conversations, I discuss the reflective instinct to ONE UP my mentee with: “You think you have it hard—I had it harder than you do.”
The problem is when we don’t exercise SELF-CONTROL (or thoughtfulness) in our conversations, they create results that we never would have consciously chosen.
After reflecting on the conversation:
a. I felt like I invalidated him.
b. I felt like a JERK.
c. I felt like the old curmudgeon complaining about walking 5 miles uphill barefoot in the snow to school.
I didn’t intend to feel any of these ways or put my mentee down. It was a good reminder to be more careful, more THOUGHTFUL and ASK MORE QUESTIONS instead of reacting with my own complaints.
How often do you see people trying to one up each other about how bad their lives are or how much they’ve suffered?
Is this a productive conversation?
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WATCH: Conversations The Course Preview: https://conversations.biz/preview
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
LISTEN: on Apple Podcast: http://bit.ly/ConversationsApplePodcast
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 111
#conversationsaboutconversations
CONVERSATIONS ABOUT CONVERSATIONS WITH SHAWN WEIDMANN
My friend and colleague, Shawn Weidmann, and I discuss why he HATED me when we first worked together and the PROBLEMS he thinks my book, ideas and course can help people with.
I hope you enjoy listening to this extended 38-minute interview as much as we enjoyed doing it.
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WATCH: Conversations The Course Preview: https://conversations.biz/preview
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
LISTEN: on Apple Podcast: http://bit.ly/ConversationsApplePodcast
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 110
#conversationsaboutconversations
ARE MENTORS AND COACHES A PART OF YOUR WORLD?
Mentoring and coaching are such are part of my world that I forget how rare it is for most people to have mentors and coaches.
I’ve mentored 17 people over the past 12 years which has been an extraordinary privilege and honor. I’ve benefited tremendously from having two significant mentors: one in my 20s and one in my 30s. Moreover, every Monday and Friday for the past 15 years—close to 800 weeks in a row—I’ve started and ended the week with a coaching call.
I can’t imagine what my career would have been like without the influence of mentoring and coaching.
Because the demand for mentors and coaches is high and the supply is often low, I created CONVERSATIONS THE COURSE.
WATCH a preview for the course at conversations.biz/preview.
…..READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 109
#conversationsaboutconversations
ANNOUNCING THE LAUNCH OF CONVERSATIONS THE COURSE
A video preview can be found at https://conversations.biz/preview.
For more information, CONTACT: ivan@conversations.biz
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
WATCH Conversations About Conversations on YouTube:
http://bit.ly/YouTubeConversationsChannel
DEALING WITH UPSET
You fear losing your clients because they’re upset with you.
Thankfully, you don’t get a lot of practice dealing with upset clients, but because you don’t get a lot of practice, you don’t get a lot of opportunity to develop competence at it.
One of the more challenging aspects of dealing with clients who are upset is that their upset triggers your fight-flight-freeze response and so naturally you feel like you have to fight back, run away or you just simply freeze.
So, what is your plan for dealing with people when they’re upset?
Are you content to wing it knowing that by doing so you’re unintentionally creating a suboptimal result?
On this episode of Conversations About Conversations, I discuss an important part of having thriving relationships and that is being prepared to deal the inevitable conversation with someone who’s upset.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 108
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MANAGING EXPECTATIONS IN SAND OR CONCRETE
The problem is you say yes too quickly. Or, said another way, you have trouble saying no.
You over promise without thinking things through thereby causing unnecessary stress and worry for you and sometimes your entire team.
It doesn’t have to be this way IF you know when to set expectations in sand and when to put them in concrete.
Find out how and when on this episode of Conversations About Conversations.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
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Conversations About Conversations – Episode 107
#conversationsaboutconversations
ARE YOU PLAYING CHECKERS OR CHESS?
I used to play checkers in my conversations. I thought I knew what I was doing, but I was totally linear in my approach.
I was good, but because I was winging it, I didn’t realize I was holding myself back from achieving better results. I was fairly inflexible and the results of my conversations showed I lacked foresight.
I didn’t have a comprehensive CONVERSATION MANAGEMENT PLAN. Moreover, I was often baffled by how to best respond to my clients’ responses to me.
Over time, I learned to play conversational chess instead AND so can you.
If you are winging it more than you should and don’t have a process, structure or framework for your conversations, I can help you. I have two recommendations for you:
-
Read my book. It’s called Conversations: How to Manage Your
Business Relationships One Conversation at a Time (available now on Amazon) and -
Contact me to schedule a free 20-minute coaching session.
Email me at: ivan@conversations.biz
As an added incentive, if you purchase my book, I’ll make myself available for TWO free coaching sessions to help you get the most out of your investment.
#conversationsaboutconversations
GAMES HAVE RULES
Ultimately, the game of conversation is the game of COLLABORATION and AGREEMENT.
You win the game by EXPANDING and DEEPENING your relationships.
You keep score by achieving bottom-line business RESULTS (quantitatively measured by sales, client retention, additional business and referrals).
But the problem is when people are playing a game without knowing the rules, they can easily get off track, miss the mark or unintentionally leave their clients and prospects highly confused.
LISTEN to this episode to find out my RULES.
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 76
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A TALE OF TWO MENTORS—ONE INTERPERSONAL AND ONE SCIENTIFIC
CONSIDER:
-How much thought and effort have you given to developing your interpersonal skills?
-Have you had the benefit of working with mentors and coaches to help foster your learning?
-How much have you invested in training and development in order to obtain the skills you’ll need to get you where you want to go?
ASK YOURSELF:
-Am I just WINGING IT most of the time?
-What am I doing to become better than I already am?
-How do I evaluate my effectiveness in my business conversations?
If you are winging it and don’t have a process, structure or framework for your conversations, I can help you. I have two recommendations for you:
-
Read my book. It’s called Conversations: How to Manage Your Business Relationships One Conversation at a Time (available now on Amazon) and
-
Contact me to schedule a free 20-minute coaching session. Email me at:
ivan@conversations.biz
As an added incentive, if you purchase my book, I’ll make myself available for TWO free coaching sessions to help you get the most out of your investment.
#conversationsaboutconversations
THE RIGHT VOCABULARY TO GET AGREEMENT FOR ACTION
There’s a point in every conversation when you’ll need to ask your clients, prospects or colleagues to agree to the next steps. I was really bad at this part of a conversation because I didn’t have the RIGHT WORDS or strategies.
As a result, I was often STRESSED about not getting the results I wanted to be getting. I’d spend a lot of time WORRYING. I was CONFUSED I wouldn’t know how to handle things. It undermined my CONFIDENCE overall.
It was truly unfortunate to spend as much time as I had (and worked as hard as I did) to get to this point in the conversation only to then flounder, fumble and not get a decent return on the time I’d invested.
CAN YOU RELATE?
If so, here’s my RECOMMENDATION:
-Have a plan.
-Don’t wing it.
-Be deliberate in how you ask for agreement.
WATCH THE VIDEO to learn the specific vocabulary I recommend.
#conversationsaboutconversations
WHAT TO BRING TO MEETINGS
I’m frequently asked, “What should I bring to meetings?”
I used to bring a lot of stuff (i.e. brochures, handouts inside of folders and slide decks) to meetings, but now I hardly bring anything. After pondering this for hundreds of meetings, I’ve come to believe that LESS is MORE.
Bringing less has resulted in deeper RELATIONSHIPS, greater client SATISFACTION and increased LOYALTY because my conversations are oriented around what’s most important to my clients—their NEEDS, their GOALS and their highest ASPIRATIONS.
WATCH the video to find out more about the PHILOSOPHY I’ve developed on conversations and how it relates to what you should bring to meetings.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 82
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WHAT DO YOU MEAN BY THAT?
Short questions (generally seven words or less) prevent you from turning questions into statements and make it much clearer that you’re asking a question and will listen to the response.
It’s easy to assume you’ve understood what your client meant, but a short follow-up question offers him a chance to clarify and elaborate.
It’s a false assumption he truly knew what he meant.
We think people are telling us what they mean the first time around, but I’m amazed at how people restate or even contradict themselves when I ask, “What do you mean by that?” or “When you said ____, what did you mean?”
Take the point of view that the first version of a story or explanation is just a draft. When you follow up, you’ll be amazed at how it will change and so will he.
WATCH Video<<<
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READ: Conversations (Available now on Amazon http://a.co/d/7Ruhapu)
CONTACT: ivan@conversations.biz
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[Conversations About Conversations - Episode 73]
#conversationsaboutconversations
LISTEN ON PURPOSE
The people you have conversations with place tremendous value on being heard.
If they don’t feel listened to, they’re going to be hard pressed to be satisfied with the conversations they have with you.
This makes listening fundamentally important. Good listening grows your relationships. Poor listening results in dissatisfaction, mediocre relationships and loss of opportunity.
ASK YOURSELF:
-Could I improve my listening skills?
-Do I have a specific focus or framework for listening?
-Do I have a disciplined and thoughtful listening plan?
WATCH the video to learn four frameworks to listen from.
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READ: Conversations (Available now on Amazon http://a.co/d/7Ruhapu)
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 74
#conversationsaboutconversations
EXCUSE MY FRENCH
Approach each conversation with the idea that YOUR BEHAVIOR in the conversation will be decisive.
Your ability to exercise SELF-CONTROL in conversations will determine how and where your relationships go.
A single conversation can be productive, fail to go anywhere, take a relationship backward or even end a relationship.
ASK YOURSELF:
-Am I intentional in my use of words and language?
-Do I always think before I speak?
-Is what I’m saying keeping the conversation on track or taking it in a needless direction?
WATCH this discussion of the mindset which leads to optimal RESULTS.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
…..
Conversations About Conversations - Episode 75
#conversationsaboutconversations
OBJECTIONS ARE NATURAL AND NORMAL
If you want your conversations to generate RESULTS, there’s a very good chance you will receive objections to your recommendations and proposals.
It’s natural to WORRY that you’ll be STOPPED by objections. But instead of resisting objections, LEARN to welcome them—resisting them won’t RESOLVE them.
Have a PLAN. Trying to wing it doesn’t work. I know because I used to wing it and now I don’t.
Since conversations are relationship building endeavors; how you handle objections is of paramount importance. When you handle it well, it can DEEPEN your relationships.
WATCH this video to learn the four generic objections and a plan for the most feared one of all—skepticism.
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 77
#conversationsaboutconversations
IT’S LIKE RIDING A BIKE
In this episode of Conversations About Conversations, I draw an analogy between the way I ride my bicycle and the way many people handle their conversations.
CONSIDER how IMPORTANT your conversations are for your career and SUCCESS in business.
Are you training such that you are riding at your maximum POTENTIAL?
WATCH the video to learn why the way I ride my bicycle is not the same as the way I choose to handle my conversations.
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 85
#conversationsaboutconversations
PLANNING IS A PREREQUISITE FOR CONFIDENCE
If you want to have CONFIDENCE in ALL of your conversations than you have to develop more than just basic interpersonal skills.
My assertion is you CAN wing it in eight or nine out of ten conversations. So, I’m referring specifically to the one or two out of ten when just improvising will lead to suboptimal RESULTS.
In these situations, in order to have confidence, you must have a PLAN and a STRATEGY if you want to improve your results and AVOID SELF-INFLICTED disaster.
HOW DO I KNOW THIS?
I’ve made the mistake in thousands of my conversations. You might as well learn from my errors.
WATCH the video to begin to engage in this conversation.
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 78
#conversationsaboutconversations
HOW TO GET PEOPLE TO RETURN YOUR VOICEMAILS AND THE REAL REASON THEY MIGHT NOT BE RETURNING YOUR CALLS
In this BUSY day and age, if you work with people, you’re going to be leaving voicemail messages. It’s a fact of life.
One of the biggest COMPLAINTS I hear from the professionals I coach is that their clients and/or prospects don’t return their voicemails.
The PROBLEM is that you cannot truly serve or sell to a person that you’re not having a conversation with.
WHY is it that they’re not returning your phone calls?
WATCH this video to find out why and what to do about it.
There’s a BAD NEWS INSIGHT that you may have to seriously reflect on since YOU’RE THE ONE who’s leaving the messages.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 79
#conversationsaboutconversations
IMPROVE THE WAY YOU GIVE FEEDBACK TO OTHERS
In most cases people are not very open to receiving feedback.
And yet most people readily provide it—even without first checking to see if it’s desired.
Because feedback frequently comes at an unexpected time or from an unexpected place, we’re often insulted by it and may instinctively become defensive.
It doesn’t have to be this way.
WATCH the video to find out a simple strategy to improve the likelihood someone will listen to and appreciate your feedback.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 80
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HOW TO RESPOND TO “YOUR COMPETITION COSTS LESS THAN YOU”
Clients and prospects will frequently say things like:
-You COST too much.
-Your fees are too high.
-Your COMPETITION costs less than you.
Where many go wrong is by improvising a response instead of following a DISCIPLINED PROCESS for handling objections.
Most of the time a cost objection is actually a VALUE PERCEPTION PROBLEM.
The cost is NEVER AN ISSUE when perceived VALUE is CLEAR and desired.
There is a strategic decision you can make to set yourself apart so you don’t have to get stuck in a cost/price competition.
WATCH the video to learn what your COMPETITIVE ADVANTAGE is and how you can simply and easily reposition “low cost” as a drawback rather than a benefit.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 81
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KNOW YOUR TOOLS AND USE THEM SKILLFULLY
In this episode of Conversations About Conversations, I draw an analogy between a precision probe set (a term for the tools a dental hygienist uses) and the question types I write about in two of the chapters of my book.
I encourage you to challenge yourself to use questions in a strategic and precise fashion in your conversations. Take advantage of different question types in order to increase your effectiveness.
Because, if you’re not using questions skillfully, you’re not taking full advantage of the tools necessary to succeed in managing your business relationships one conversation at a time.
WATCH the video for an overview of the different probes/question types available to you.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations - Episode 83
#conversationsaboutconversations
THE WORD PEOPLE FEAR THE MOST
Even though “no” is just a word, it’s still one of the most powerful ones. “No” usually prevents us—at least temporarily—from ACHIEVING our OBJECTIVES. It’s easy to give up and not want to ask again. The fear of hearing “no” inhibits us from powerfully and freely expressing ourselves and asking for what we want.
The problem is to get the kind of results you want, you need to become COMFORTABLE with and intentionally put yourself in situations where you might hear “no”.
WATCH the video for a discussion about the relationship we have with the word “no” and the impact that has on us. Consider being a “yes” to the word “no”.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 84
#conversationsaboutconversations
THE DIFFERENCE BETWEEN A ROOKIE AND A VETERAN QUARTERBACK
While your presentation skills and ability to articulate yourself are important, you need to be more than just a good “talker” to have extraordinary conversations, you need to be able to read your clients like elite quarterbacks READ THE DEFENSE.
You must be able to quickly assess your client’s reactions IN REAL TIME so you can respond appropriately and effectively.
The problem is if you don’t ANTICIPATE or RECOGNIZE what the defense has in store for you, you increase the risk of throwing an interception or fumbling the ball.
WATCH the video to learn THREE IDEAS for how to better read the defense.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 86
#conversationsaboutconversations
CHECK EARLY AND OFTEN FOR ACCEPTANCE
The problem is you make a lot of ASSUMPTIONS in your conversations.
You make a lot of good points as well.
However, when you reflect back on a conversation you wonder:
1) Did he actually ACCEPT what I said or not?
2) He didn’t disagree. Does that mean he AGREED?
3) He didn’t say no. Does that mean he’s a YES?
The problem with NOT checking for acceptance is you’re making things harder than it needs to be. It’s harder to collaborate and it’s harder to get interim and ultimate AGREEMENT. It’s inefficient and can be confusing for both parties involved.
It doesn’t have to be this way. Find out how on this episode of Conversations About Conversations.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
…..
Conversations About Conversations – Episode 106
#conversationsaboutconversations
The problem is you don’t have a voicemail strategy.
You don’t determine what kind of message you’re going to leave and what you’re going to say before you call. You determine it on-the-fly, and often on auto-pilot, instead of preparing in advance as part of a comprehensive communication plan.
You decide to wing it versus planning and putting together a complete voicemail strategy.
As a result, you often leave long and rambling messages that your clients or prospects don’t want to listen to. Worse, the quality of your voicemails increases the probability they don’t/won’t return your calls.
It doesn’t have to be this way. Find out how on this episode of Conversations About Conversations.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
…..
Conversations About Conversations – Episode 105
#conversationsaboutconversations
The problem is you argue too much.
You unintentionally put yourself on the other side of the table from your clients.
You pick the wrong battles and then you find it very challenging to move these kinds of conversations forward once they go down this path.
In the end, your clients aren’t satisfied and neither are you. Even if you win the argument, you really lose because of the way you made your client feel.
It doesn’t have to be this way.
Find out how on this episode of Conversations About Conversations.
…..
READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
…..
Conversations About Conversations – Episode 104
#conversationsaboutconversations
When I was in my 20s, I thought my enthusiasm and knowledge would be the major determining factors of SUCCESS in my conversations with clients.
BUT:
-I was inundating my clients with information.
-I was trying to cover too much.
-I was talking at them so much I was figuratively DROWNING them in information.
They couldn’t have possibly absorbed everything I put forth—I was barely letting them breath, let alone swallow what I was saying.
I was using a fire hose when I should have been using a glass and only providing a refill when THEY were ready for more.
I learned that while you may have considerable knowledge about your company’s products and services, your clients don’t need to know what you know.
Your clients JUST need to know enough to satisfy their NEEDS—and nothing more.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time — Available on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 103
#conversationsaboutconversations
ARE YOU CONFIDENT OR OVER CONFIDENT?
Without confidence, it’s HARD to effectively manage your business relationships.
BUT with too much confidence, you might operate on the FALSE assumption that you’re better than you think you are.
IF you think you’re better than you really are, you don’t do the things necessary to improve yourself and maximize your growth as a professional.
12 years ago, when I was already a 13-year veteran in my field, my mentor told me I wasn’t good enough to wing it. I didn’t believe him at first—I was shocked and offended when he said that.
BUT he was absolutely right. I was OVER confident which meant I didn’t realize I how much I was WINGING IT.
I thought I was playing chess, but I was really only playing checkers.
What about you? Are you confident or OVER confident?
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 102
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This episode of Conversations About Conversations starts with a love story before moving on to the important topic of building rapport in your business conversations.
When you’re not good at building rapport it has a real IMPACT on your conversations AND your bottom-line business results (aka $$$ in your pocket).
I didn’t believe it was POSSIBLE to get rapport with anyone at any time and under any circumstance—but now that I’ve learned how, I do.
Rapport is the FOUNDATION of a successful conversation.
And no matter how good you think you are at building rapport with your clients or prospects, I imagine you could be better.
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READ: Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
WATCH/LISTEN: to other episodes:
http://bit.ly/YouTubeConversationsChannel
http://bit.ly/ConversationsApplePodcast
http://bit.ly/ConversationsGooglePodcast
CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 101
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IS THE PHRASE “I WOULD ARGUE” SOMETHING YOU FIND YOURSELF SAYING?
I keep the song I’m a Lover (Not a Fighter) in mind when I find my clients are trying to argue with me.
Having gone through crisis situations where my clients needed counsel, like the stock market panic in 2008, I’ve learned that even though someone can try to argue with me, I don’t need to argue with them—it almost never leads to a better relationship and usually weakens it.
I firmly believe that two people can disagree without being disagreeable. They can fight for each other (together) instead of fighting with each other over their different points of view and work together toward the satisfaction of their mutual needs and wants.
Pointing out differences in the way you view something versus arguing who’s right and who’s wrong is much more productive. Consider the difference between saying, “What’s wrong with what you’re saying is _______.” versus “What’s different about us what each of us believes is _______.” You can distinguish between two different points of view without being disparaging.
Avoid arguing. Place yourself on the same side of the table as your client. Collaborate and be great.
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This message is sponsored by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 59
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DO THE THING YOU FEAR
On this episode of Conversations About Conversations, I discuss the mindsets, strategies and actions necessary to overcome your fears and do things you’ve never done before.
Mark Twain said, “Do the thing you fear and the death of fear is certain.”
What is it that you’ve never done before that you would like to do in this coming year?
Life is short—even at the longest. Now is the time to get started in the pursuit of your highest goals, dreams and aspirations.
Happy New Year.
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This message is sponsored by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 100
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I’M HUMBLED RIGHT NOW
When you are used to winning, losing doesn’t feel very good.
But, losing is good for you because it reminds you that you need to do a better job preparing and planning.
Early in my career, I didn’t prepare much at all. I didn’t have a plan for anything other than a cooperative client.
Because of my lack of preparation, I would routinely have conversations that didn’t go as well as they should have.
I don’t know why I thought I was good enough to wing it, but I did.
What about you? Do you enter a conversation with a plan? Or, are you content to improvise and make things up as you go along?
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This message is sponsored by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 99
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GAIN AGREEMENT FOR ACTION
Gaining agreement for positive and productive action is essential.
If you improve your ability to grow relationships with clients and prospects through powerful conversations, you’ll become more valuable to your company, make more money and increase your job satisfaction.
There is no skill more important than the ability to be effective in conversations and that starts with gaining agreement: agreeing what the conversation is for, agreeing on the clients’ needs, agreeing how to best meet those needs and agreeing on next steps.
The best measure your effectiveness is your ability to gain agreement for action in each and every part of a conversation.
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This message is sponsored by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 98
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THROW YOUR HAT OVER THE WALL
When you throw your hat over the wall, you’re COMMITTING to doing something.
The idea goes, if your hat is on the other side, and you value your hat, you have no choice, but to get yourself over the wall as well.
With the year nearly over, this is the time of year when a lot of people set GOALS for the next year. But, depending on your experience with goal setting in the past, you might be hesitant to set goals for 2020—I know I am.
In this episode of Conversations about Conversations, I discuss my feelings about goals. I introduce a few PARADIGMS with which to view goals and provide some ideas for you to become more powerful in your relationship with goal setting.
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This message is sponsored by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 97
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THE MUSCLE MEMORY OF SKILL (WAX ON WAX OFF)
To become excellent at any skill, you have to put in the time and practice enough to turn the skill into muscle memory.
In my 25-year career, I’ve had roughly 50,000 conversations with clients—that’s a lot of repetition. But until 12 years ago, I did not follow a specific conversation model so I wasn’t necessarily practicing in a way that would turn me into a champion.
Because I approached each conversation differently. I was developing my skills, but not in a deliberate way. I wasn’t following a method, framework or process.
If you desire to become a champion in your career, there is no skill more important than the ability to be effective in your conversations.
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This message is brought to you by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 96
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I NEEDED TO BUILD RAPPORT FIRST
When I started in the business world, I was so serious and objective-oriented I didn’t realize the VALUE of taking time to build rapport.
I rushed. I often rushed. I put efficiency and getting down to business ahead of building RELATIONSHIPS.
But I learned from my MENTOR, that I was making things more difficult than I needed to by not building rapport first.
And, because it’s not easy to build rapport with everyone (It’s typically difficult with 1 or 2 people out of 10), I suggest you go into every conversation with a PLAN for getting rapport—especially with people you’ve already had difficult conversations with in the past.
Building rapport first is a surefire way to make your life and your conversations EASIER.
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This message is sponsored by the book Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 95
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THE GREATEST WAY OF SAYING SOMETHING
We’ve all had the experience of trying to make an important point in a conversation when another person feels compelled to INTERRUPT and talk right over us.
I admit I’m guilty of this. Even though I’m committed to LISTENING to my clients and hearing what they have to say, I’m still far from perfect.
Listening IS one of the MOST IMPORTANT skills you can develop to be exceptional in your conversations.
Good listening helps RETAIN clients, GROW relationships and WIN additional business.
Poor listening results in dissatisfied clients, mediocre relationships and lost business opportunity.
In this episode of Conversations About Conversations, I discuss the importance of exercising SELF-CONTROL so that you can intentionally create the right BALANCE between listening and talking.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 94
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WHEN YOUR COMPANY IS GOING THROUGH A MERGER
WATCH this episode of Conversations About Conversations to learn how to handle the objections that you will inevitably hear from your clients when your company is going through a merger.
How you respond can be the DIFFERENCE between them staying with your company or leaving for a competitor. Especially in times of change or chaos, RELATIONSHIPS MATTER.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 90
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I’M STILL NOT GOOD ENOUGH TO WING IT
So, like a pilot, I follow a flight PLAN.
How much time do you put into preparing a PLAN for your conversations with clients or prospects?
Do you even enter a conversation with a PLAN? Or, are you content to improvise and make things up as you go along?
Many relationship managers and sales professional are.
If you want to be an AVERAGE relationship manager, that’s fine, BUT it’s not fine if you want to be an EXCELLENT relationship manager.
In this episode of Conversations About Conversations, I discuss my ABCDs of planning for a conversation.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 93
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THE ENTIRE ICEBERG
The problem is YOU relate to the tip of the iceberg as if it were the entire iceberg.
You prematurely REACT to your clients’ objections in a DEFENSIVE way. Rather than seeking to understand what’s underneath their objections, you become focused on defending yourself or your company against incomplete thoughts and partial points of view.
Becoming defensive leads to conversations that have suboptimal results and undesired outcomes.
But, it doesn’t have to play out in this fashion. WATCH the video to learn the skills you’ll need to overcome OBJECTIONS and address the entire iceberg.
If you are able to DEVELOP these SKILLS, you will become someone who actually welcomes objections because when handled skillfully, they will provide you the opportunity to DEEPEN your RELATIONSHIPS.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 91
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A HANDY WAY TO GET REAL-TIME COACHING AND FEEDBACK
What if you could get valuable real-time coaching during your most CHALLENGING conversations?
It’s not as easy as you might think. The problem is how do you receive, synthesize and utilize the FEEDBACK all at the same time?
In this episode of Conversations About Conversations, I discuss the experience I had with a mentor where we were able to develop a SYSTEM that worked. WATCH to learn how.
In addition, I also discuss key ideas to bolster your ability to skillfully MANAGE a conversation. The ideas are basic, but implementing basic ideas consistently is fundamental to being EFFECTIVE in all of your conversations.
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READ Conversations: How to Manage Your Business Relationships One Conversation at a Time. Available now on Amazon http://a.co/d/7Ruhapu
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CONTACT: ivan@conversations.biz
Conversations About Conversations – Episode 92
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