Welcome to the The Voice of Retail , I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada.
The Great Acceleration of eCommerce brought on by the pandemic has resulted in an unprecedented influx in deliveries. For Canada Post, every day of the last eighteen months has felt like Christmas.
In this episode of The Voice of Retail, I am thrilled to chat with Canada Post’s Director of eCommerce, Steve Eggers. After debriefing on how the pandemic has brought on challenges and opportunities for the Crown Corporation, we discuss consumer behaviour, the scope of the company, building the capacity to handle the growth in parcels, and the upcoming holiday season.
Tune in to our interview and don’t miss Steve’s key pointers for small and mid-sized retailers who will be relying on a smooth delivery to the doorstep this holiday season.
For more research and resources for retailers on eCommerce:
https://www.canadapost-postescanada.ca/cpc/en/business/marketing/campaign/ecommerce-hub.page?ecid=murl_lg_11176
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I’m your host Michael LeBlanc, President of M.E. LeBlanc & Company, and if you’re looking for more content, or want to chat follow me on LinkedIn, or visit my website meleblanc.co!
Until next time, stay safe and have a great week!
Michael LeBlanc is the Founder & President of M.E. LeBlanc & Company Inc and a Senior Advisor to Retail Council of Canada as part of his advisory and consulting practice. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience, and has been on the front lines of retail industry change for his entire career. Michael is the producer and host of a network of leading podcasts including Canada’s top retail industry podcast, The Voice of Retail, plus Global E-Commerce Tech Talks and The Food Professor with Dr. Sylvain Charlebois and the all new Conversations with CommerceNext podcast. You can learn more about Michael here or on LinkedIn.