So I really wanted to think about how to deliver psychological services better and Holly said she would help me, using her experience as a user researcher and service designer. We talk about:

• What is user centred design?
• Summarising the different parts of the Educational Psychologist's role
• The different ways to think about users of a service
• The different touch points for users of a psychological service
• How we report back about our psychological work
• Using the "highlighter test" to explore the utility of written feedback
• What is the end point of our involvement as psychologists?
• The balance between intuitive work and evidence informed work
• Zooming in vs zooming out, to understand the best way to change something
• Using soft system methodologies to understand the life cycle of a psychology report
• The difference between what people say they do and actually do
• The importance of not jumping to conclusions with hypotheses
• A teaser for future conversations about this, as I get further in my research / thinking.

Takeaways: - Compile a list of all the stakeholders for psychological services - Using the "highlighter test" to ask children, families and teachers to comment on the material in reports - What are different users doing with psychological reports? (e.g. reading the summary, checking the recommendations, putting it in a draw). - Create a user journey map by interviewing parents, children, teachers and psychologists to understand common tasks - Diaries can help us to understand the details of people's experiences working with psychologists

Contact me: @jgetaylor sizzle@drjotaylor.com