Most business owners expect growth to make things easier.

More revenue. More people. More opportunities.

So why does it often feel like the opposite happens?

In this episode Karen explores why scaling a business can feel much harder than starting one, and why the biggest challenges are often not financial or operational, but people related.

Karen shares the common patterns she sees in growing businesses, including unclear roles, inconsistent onboarding, accountability issues, manager capability gaps, decision making bottlenecks and founders becoming stuck in the middle of everything.

Drawing on current Australian business data and real world examples, she explains why the informal ways of working that helped a business succeed in the early days often stop working as teams grow.

In this episode you'll learn:

• Why growth can create complexity rather than freedom
• The people foundations that growing businesses need
• How role clarity impacts accountability and ownership
• Why manager capability can become a growth handbrake
• What founders need to let go of as their business grows
• How to identify whether your business has outgrown its current people practices

If your business is growing and things are starting to feel messier than they used to, this episode will help you understand why and where to focus first.

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