The Key Point Podcast: Recent Episodes
Keypoint Intelligence
Listen to our industry experts help you cut through the noise of data, offering unbiased insights in imaging, printing, and communications.
Join Priya Gohil and Mark Davis as they look back at how the major industry players performed financially during 2025. They consider general financial and industry-related trends, as well as key highlights from both the Office and Production spaces.
AI Everywhere hosts Lindsey Naples and Alexia Morgan, together with Keypoint Intelligence's Kris Alvarez, explore the growing debate surrounding age verification laws, online privacy, and the role artificial intelligence (AI) plays in digital identity systems. Here, they set the stage for deeper conversations unpacking the balance between protecting users online and concerns around surveillance, data storage, consent, and the long-term implications of handing personal information over to AI-driven systems.
While many people might think that not much has changed, or changed fast enough, with print-on-demand (POD) publishing, they couldn't be further from the truth—automation has been constantly evolving, helping book printers better support customers while increasing profitability. Francesco Crotti of Bronte Book Solution discusses that, as well as artificial intelligence (AI), with Keypoint Intelligence's German Sacristan in a conversation that reminds us of the great value of POD.
AI Everywhere hosts Lindsey Naples and Alexia Morgan are joined by Kris Alvarez and Keith Haas to discuss the video game Horizon Zero Dawn and what happens when humanity creates its own apocalypse. We explore why the blame falls not on the artificial intelligence (AI) itself, but on the people who built, deployed, and misused it—and what that says about innovation, responsibility, and the future.
AI Everywhere hosts Lindsey Naples and Alexia Morgan are joined by Kris Alvarez and Keith Haas to discuss the video game Horizon Zero Dawn and what happens when humanity creates its own apocalypse. We explore why the blame falls not on the artificial intelligence (AI) itself, but on the people who built, deployed, and misused it—and what that says about innovation, responsibility, and the future.
In another mind-opening episode of AI Everywhere, hosts Alexia Morgan and Lindsey Naples of Keypoint Intelligence’s Publishing Group discuss the concept of immortality through artificial intelligence (AI). From Black Mirror thought experiments to Bicentennial Man’s emotional journey, they ponder just how far AI can go and whether eternal life comes with a download button—and would it be worth it?
With the end of traditional print drivers on the horizon, organizations face both opportunities and challenges in adopting the Windows Modern Print Platform. Keypoint Intelligence Analysts Keith Haas and Ilya Reutsky speak with Chris Tickler, Chief Technologist at NT-ware, about misconceptions around the platform, migration challenges, security, enterprise readiness, and how solutions like uniFLOW are already supporting this industry-wide shift.
Using Keypoint Intelligence’s IT Decision Makers survey as a springboard, our very own Anne Valaitis and Carl Schell are joined by colleague Jamie Bsales to discuss where organizations are in their digital maturity. The conversation touches on widely adopted technologies, the state of workflow automation, and a DX in certain vertical markets—in under a half hour, here’s a clear, data-driven snapshot of how US businesses are navigating digital transformation.
Professor Gunter Saunders sits down with Keypoint Intelligence’s Mark Davis to discuss his position as a leader in technology and innovation at the University of Westminster, London. As the riveting conversation unfolds, the pair consider the role digital transformation (DX) has played in higher education over recent years, the impact of artificial intelligence (AI), and how higher ed will evolve over the coming years.
Keypoint Intelligence's Alexia Morgan and Lindsey Naples, our AI Everywhere podcast team, are joined by colleague and friend Shawn Preval to discuss whether artificial intelligence (AI) can fill the mental health gap. This dynamic trio tackles the stigma around therapy and digs into the heart of why access to support absolutely matters—today now more than ever. (If you're struggling, call or text 988 for the Suicide & Crisis Lifeline.)
Using the National Postal Forum as a springboard, Keypoint Intelligence’s Anne Valaitis and Carl Schell discuss the technology she saw and the news she heard at the annual event hosted by the USPS. From there, based on recent primary research, they investigate trends and themes of customer communications including the always ongoing omnichannel strategy conversation, how artificial intelligence (AI) ties in, and why engagement is so critical.
Join Alexia Morgan and Lindsey Naples, Keypoint Intelligence’s AI Everywhere podcast team, along with colleagues Kris Alvarez and Keith Haas, for an exploration of the allure and the risks of emotionally relying on artificial intelligence (AI). The group discusses the path of digital companionship to the evolving psychology of human-technology relationships to get to the heart of the future of connection—something we all need to understand with AI today.
Kevin Neal, Board Member of the TWAIN Working Group, sits down with Keypoint Intelligence’s Anne Valaitis to discuss the new TWAIN Direct Testing and Certification Program, with Keypoint as the testing partner. Together, they explore the purpose and the benefits of the program, why vendor readiness is critical in today’s networked scanning environment, and how certification helps ensure compliance, interoperability, and security—gain a clear understanding of the program today!
Keypoint Intelligence’s Riley McNulty and Pete Emory sit down with Carl Schell to explore where challenges lie in print today, from the office to production, and how robotics can turn those into a new revenue stream. But you need to first have the education necessary to understand not only the space but also the technology, and that’s where the heads of Keypoint consulting and US lab testing, respectively, come in.
Alexia Morgan and Lindsey Naples welcome guest Kris Alvarez as they discuss the voice actors strike and its potential impact on video game development. Artificial intelligence (AI) is reshaping the world landscape, including with the talent we hear in any form of media, so join Keypoint Intelligence for this insightful and slightly unserious conversation on the intersection of technology, creativity, and labor rights.
In a world where sustainability is discussed ever more frequently, for good or bad, print vendors believe that remanufactured devices are critical moving forward—and we agree. Here, in short time but great detail, Keypoint Intelligence’s David Sweetnam and Carl Schell discuss a new certification program around reman devices as well as device series, along with why the time is right for this level of testing.
Technology, along with the needs of students around the world, is evolving on a day-to-day basis, seemingly, and Keypoint Intelligence Analysts Mark Davis and Keith Haas sit down to discuss some research on education. Using our 2024 Market Insights report, they look at the role hybrid learning and cloud-based solutions play in and out of the classroom as well as looking at challenges and trends.
Peter Mayhew and Kris Alvarez, Keypoint Intelligence’s Cartridge Analysts Ruminating about Toner and Supplies (CARTS) team, are joined by guest host Carl Schell to continue digging into the weighty topic of sustainability. After discussing the environmental impact of the print industry, particularly with e-waste, the trio share thoughts on those “re” words (remanufacturing, reuse, etc.), consumer responsibility, and way more—it’s Global Recycling Day, be green.
In their eighth episode but their first with an actual series name, Keypoint Intelligence’s Anne Valaitis and Carl Schell belatedly greet the new year with new tech talk. After starting with thoughts on the potential Xerox-Lexmark deal, they dive into conversation around customer communications and customer experience (CX), along with the research being conducted, before turning their attention to video and why it’s so vital these days.
Join Alexia Morgan and Lindsey Naples, both members of Keypoint Intelligence’s Publishing Group, as they look at the evolution of artificial intelligence (AI) in gaming. From the cunning tactics of cheating to the fall of live-action gaming and the rise of immersive role-playing games (RPGs), Alexia and Lindsey explore how AI has reshaped the world of video games—one level at a time.
Peter Mayhew and Kris Alvarez, Keypoint Intelligence’s Cartridge Analysts Ruminating About Toner and Supplies (CARTS) team, discuss new forecasts for the document imaging supplies market and their perspectives on the implications of forthcoming European Industry Regulation. Along with related topics like changes to ecolabels as well as standardized test methods, they also dive into politics and their thoughts on turkey and cornbread.
From Terminators to robot children, artificial intelligence (AI) has graced our screens for over 50 years, shaping the cultural imagination about the future and our relationship with the world and each other. Listen to Keypoint Intelligence’s Alexia Morgan, Lee Davis, and special guest Lindsey Naples discuss some of the cultural reflections and fears behind some of the world’s most popular AI films.
IT-Harvest Founder and industry analyst Richard Stiennon makes his second 2024 appearance on The Key Point Podcast, this time to discuss the area he’s well known for: Cybersecurity. In this conversation with Keypoint Intelligence’s Carl Schell and Jamie Bsales, Richard details his latest creation—the Cyber 150, a list of the fastest-growing organizations in today—as well as challenges, trends, and otherwise in the rapidly evolving security space.
Welcome to the first episode of AI Everywhere, Keypoint Intelligence’s latest podcast series with our very own Alexia Morgan and Lee Davis! Artificial intelligence as a technology is expanding every day, its effects are being felt in our daily lives—and here, among other things, Alexia and Lee explore fears around AI today and the potential looming shadow of an AI-filled tomorrow.
Keypoint Intelligence’s Eric Zimmerman sits down with Rich Reamer and Brian Coombs of Canon USA to explore how the company leverages workflow automation, user-friendly features, and sustainability practices to help print service providers (PSPs) thrive. The conversation also offers valuable insight into simplifying processes as well as how developing print-to-pallet workflows through strategic partnerships are creating new, profitable opportunities for Canon customers.
As document imaging providers expand into the grander IT services realm, they’re realizing that their brand might be holding them back as well as preventing even greater future success. Sarah Stepic, Director of Creative & Marketing at ETHERFAX, sits down with Keypoint Intelligence’s Lee Davis to discuss the steps that ETHERFAX took to pull off its recent rebrand, and what organizations need to consider when rebranding.
Artificial intelligence (AI), workflow automation, and a strong sustainability strategy are central to Mimaki USA’s future success, Senior Vice President Ken VanHorn details to Keypoint Intelligence’s Eric Zimmerman. Additionally, discover how Mimaki USA is helping wide format print service providers (PSPs) produce high quality products—all while keeping up with rapidly changing market demands and doing so with a reduced carbon footprint.
While signs of a cooling-off period with artificial intelligence (AI) have been seen on Wall Street and elsewhere, that doesn’t mean it’s a bad thing—quite the contrary, in fact. Listen as Keypoint Intelligence’s Anne Valaitis and Carl Schell look at AI adoption, development, and where we’re at in the technology lifecycle, as well as what Keypoint has been doing with AI assessments, services, and webinars.
Are you already leveraging artificial intelligence (AI) to help you streamline everyday tasks or, better yet, how are you working with AI? Keith Haas and Lee Davis discuss specific details of Keypoint Intelligence’s State of the Channel survey, prominent AI use cases as highlighted by survey participants, and what this information suggests about the future of print with AI in the mix.
Regardless if you’re attending this year’s edition of PRINTING United or not, it’s imperative you stay on top of all things production print. In this special edition podcast, three members of Keypoint Intelligence’s Production Group discuss trends like sustainability, the rise of digital technologies, and the role of automation in the industry, showing how these innovations are driving change across the print landscape.
Discover the critical role of wide format printing in today’s market with our guest, Ken Hanulec, Vice President of Worldwide Marketing at EFI. Hosted by Keypoint Intelligence’s Eric Zimmerman, this conversation explores how EFI provides relevant solutions that enable print service providers (PSPs) to meet the demands of print buyers—delivering what they need and when they need it, at the highest quality.
Are you constantly asking people to zoom in on the window they’re sharing on calls? Does the lack of detail on your screen make it difficult to stay engaged in hybrid meetings? Keypoint Intelligence’s Lee Davis speaks with Jeff Boggess, Director of Product Marketing at Avocor, about hybrid environment and how a certain aspect ratio can iron out wrinkles that workers encounter during meetings today.
Noel O’Dwyer from Intermedia spends some time with Keypoint Intelligence’s Anne Valaitis discussing the dynamic world of Unified Communications-as-a-Service, the trends, and real-world success stories that are shaping the future of remote/hybrid work. Learn how Intermedia is positioning itself at the forefront of this rapidly evolving market and, especially if you’re a dealer, get expert advice on making that successful transition to UCaaS.
Mathieu Peeters, Senior Director of Large Format Graphics Marketing at Canon Production Printing (CPP), and Keypoint Intelligence’s Eric Zimmerman speak to the ways of effectively addressing 100% of the market’s needs. They explore the requirements of 5%-10% of print service providers (PSPs) with high-volume, factory throughput as well as those of small to midsize PSPs, while showing why CPP has the right products and workflows for anyone.
Some people think AI will lead to Skynet - we call them "AI Doomers." Jay McBain, Chief Analyst of Canalys, joins Lee Davis, Senior Analyst of Keypoint Intelligence to discuss his keynote address at Pax8 Beyond and how AI will impact business technology providers.
Dan Johansen, Vice President of Sales & Product Management at Roland DGA, sits down with Keypoint Intelligence’s Eric Zimmerman to discuss the opportunities for Roland customers in today’s e-commerce world. Along with looking at traditional professional print services, they dissect the cutting-edge use of technology to create and sell consumer products as well as how Roland is leading the way in the unique small office/home office (SOHO) space.
Keypoint Intelligence’s Peter Mayhew and Carl Schell sit down with Richard Stiennon, Founder of IT-Harvest and author of Curmudgeon, to discuss being an analyst in the print and smart technology industry. Using many ideas from the book to frame the conversation, they speak at length about analysts vs. journalists vs. influencers as well as what ingredients are needed to be successful in the space in the future.
Join Keypoint Intelligence’s Anne Valaitis and Carl Schell as they once again sit down for a look into artificial intelligence (AI) and managed IT services for the latest installment in their ongoing podcast series. Here, we reveal some early findings from fresh Primary Research, what Anne will be talking about at the upcoming BTA event, and how Keypoint Intelligence continues to use AI to its advantage.
From creating Braile tactile signage or printing a lenticular lens to a wide range of direct-to-object printing, Mutoh produces a full line of devices to address unique application needs. Join us for an enlightening conversation with Brian Phipps, President and General Manager of Mutoh America, who provides insight into how the company is creating new opportunities for end users to expand their product offerings.
Whether arguing about why Derek Jeter would’ve been as good with the Royals as he was as with the Yankees or trying to get your business’s digital transformation (DX) strategy right, data analytics is important. WeAreIntuitive’s CEO Roger Stocker joins Keypoint Intelligence’s Lee Davis to discuss the role of data analytics in your DX strategy, along with current difficulties that businesses run into when leveraging analytics on their own.
Keypoint Intelligence’s Mark Davis is joined by Charlie Radman, HP’s Global Head of Education, for a candid discussion on the teacher shortage and how HP works with stakeholders to find desired solutions. If you work in print, education, or both, this episode is right up your alley as they also look at how EdTech and artificial intelligence (AI) can be a dynamic pairing in today’s ever-changing world.
Lee Davis and Keith Haas, Analysts in Keypoint Intelligence’s Workplace Group, attended the Tungsten Automation Summit in Manhattan in early May. Listen now as they discuss the reasoning behind the company’s rebrand, their views on the role of artificial intelligence (AI) in helping people tackle work, and how Tungsten Automation (formally Kofax) is implementing AI tools in new and existing offerings.
Greg Cholmondeley, German Sacristan, and Eric Zimmerman, all from Keypoint Intelligence’s Production Group, sit down for a discussion on what to expect at drupa—that once-every-four-year event that’s a must attend for so many in print. From artificial intelligence (AI) integration to robotics process automation (RPA) to sustainable print technologies, the 2024 edition should provide attendees with a comprehensive look into our future.
As more businesses seek to leverage the power of artificial intelligence (AI), understanding the key factors that contribute to successful AI implementation has become that much more important. Learn all about it as Keypoint Intelligence’s Anne Valaitis sits down with West McDonald of GoWest.ai, a seasoned assessment consultant, to explore why gaining a baseline of understanding with AI can only help an organization in the future.
Greg Cholmondeley, Keypoint Intelligence’s Principal Analyst of Production Workflow Software, explores pioneering sustainability practices in the UK commercial printing industry with a pair of guests, Philip Dodd of Healey’s Printers and Anthony Rowell of Tradeprint. Listen as they discuss their approaches to reducing environmental impact while maintaining high quality and customer satisfaction through innovative practices and software solutions. This episode is appropriate for anyone in the printing industry or interested in sustainable business practices.
Keypoint Intelligence’s Cartridge Analysts Ruminating about Toner and Supplies (CARTS) team, comprised of Peter Mayhew and Kris Alvarez, raise awareness of new particulate emission limits from the US EPA and the possible impact on the paper industry. They then get into fresh data from CEPI, the Belgium-based Confederation of European Paper Industries, with some startlingly good and bad shipment numbers before considering the outcomes of a UK Parliamentary debate hosted by the Two Sides organization.
Keypoint Intelligence’s Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) are never at a loss for things to discuss, especially when there’s fresh educational content from tradeshows to dissect. The pair also talk in depth about recent news from no fewer than five vendors, while still finding time to touch on artificial intelligence (AI), remanufacturing in the US and Europe, and soccer sponsorships.
In the fifth episode of their podcast series, Keypoint Intelligence’s Anne Valaitis and Carl Schell build on last year’s discussions about artificial intelligence (AI) and managed IT services. Whether you’re a frequent listener or a newbie, it’s easy to just jump right in here as the conversation around cutting-edge research and technology continues, giving you a strategic leg up with data analytics, cybersecurity, or anything under the IT umbrella.
Lee Davis and Keith Haas of Keypoint Intelligence’s Workplace Group dive into how generative artificial intelligence (AI) can be used to help users develop code. Listen as they discuss how it can be beneficial with document imaging tasks, how roles and workflows in all industries can be improved by creating code using modern technology, and potential issues to be wary of when implementing AI-generated code.
Al Kennickell of the Kennickell Group, a successful commercial printer in Savannah, GA, has been actively exploring the potential of artificial intelligence (AI) to enhance printing operations. Keypoint Intelligence's Greg Cholmondeley and German Sacristan sit down with him to learn about the journey, his participation in conferences and meetings, as well as his expectations and requirements from vendor partners to help him advance business using AI.
Join Keith Haas and Mark Davis, Analysts in Keypoint Intelligence’s Workplace Group, as they discuss artificial intelligence (AI) governance as well as what could happen with possible technology developments in the coming year. Their conversation touches on highlights of the recent AI summit in the UK, what areas of AI might be affected by governance, and whether successful governance is achievable considering the nature of the technology.
Keypoint Intelligence’s Peter Mayhew and Kris Alvarez, our Cartridge Analysts Ruminating about Toner and Supplies, once again speak with David Connett of Connett & Unland GbR. They share opinions on the latest developments in the Ninestar story, they put the European Commission’s timeline to regulation under the microscope, and they riff on HP’s new “Made to Be Less Hated” advertising campaign, all in another riveting CARTS episode!
Keypoint Intelligence’s Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Toner and Supplies) speak with David Connett of Connett & Unland GbR about what to expect at the Ambiente event and the Remanexpo Academy. With both slated to happen at the end of January 2024 in Frankfurt, the trio also find some time to ponder rush hour at Euston Station in London and the Messe Frankfurt moving walkway!
Lee Davis, Senior Analyst in Keypoint Intelligence’s Workplace Group, speaks with TraitWare CEO Heath Spencer about the problems with passwords and what the future of “logging in” will look like, as well as a little on TraitWare’s monthly livestreams. Will your clients be using passwords in the not-so-distant future? Tune in to this episode of The Key Point Podcast to find out!
As artificial intelligence (AI) becomes increasingly sophisticated, so do the methods and tactics used by hackers to exploit it. Join Anne Valaitis, Keypoint Intelligence’s Principal Analyst of Managed IT Services, as she mines the topic of AI-powered hacking with Carlos Fernandes and Steve Britt of Agile Cybersecurity Solutions (ACS), exploring the latest trends and discussing how organizations can remain secure and compliant.
Recorded on the spookiest day of the year, Peter Mayhew and Kris Alvarez (Keypoint Intelligence’s Cartridge Analysts Ruminating about Toner and Supplies) share insights on the office paper market as 2023 concludes, from digitization to persistent printing. They plug some of our recent primary research surveys, spotlight several upcoming industry events, and unpack the impact of the European Commission Joint Research Council’s recent preliminary industry study.
Join Keypoint Intelligence’s Keith Haas and Mark Davis as they discuss WeWork’s downfall, the impact of coworking across the globe, and the importance of the gig economy for coworking. Their conversation touches on why WeWork failed in the US, what constitutes a successful coworking business model, important features for coworking providers to consider moving forward, and where they think the gig economy will grow over the next few years.
For their quarterly discussion of all things managed IT services, Keypoint Intelligence’s Anne Valaitis and Carl Schell catch up on recent developments and what dealers need to know about the space as 2023 comes to a close. Their conversation potpourri touches on Unified Communications-as-a-Service, cybersecurity, what happened at our Office Document Technologies conference, and a teaser of some of the IT research we have planned into early 2024.
Join Keypoint Intelligence’s Anne Valaitis as she sits down with Chris Perry of Agile Cybersecurity Solutions (ACS) for this second podcast in our ongoing series around cybersecurity. With a multitude of endpoints to manage and monitor, organizations need to know why asset management is so important and how it’s critical to protecting an entire digital ecosystem—and Perry has the answers to the questions you’re already thinking of.
Deborah Hawkins, Group Director of Keypoint Intelligence’s Workplace Group, speaks with Kousuke Ito and Angie Tinto Hamood of Ricoh USA about how print infrastructure can be modernized to become more sustainable. Their discussion spans rising consumer awareness, Ricoh USA’s dealer and education program, recycling, post-consumer recycled (PCR), and many other innovations in the company’s portfolio.
Keypoint Intelligence’s Carl Schell is joined by Jack Rodman and Jolene Shaughnessy of Marco to discuss the mega dealer’s strategy around M&A and how culture play a huge role in the process and integration of combining two entities. From the vantage points of corporate business development and human resources, respectively, Rodman and Shaughnessy dissect the organization’s approach to acquisitions and its most recent acquisition.
This year marks the 20th anniversary of Cybersecurity Awareness Month, and what better time than now to prepare for October! Join Keypoint Intelligence’s Anne Valaitis as she sits down with Carlos Fernandes, Founder and CEO of Agile Cybersecurity Solutions (ACS), to discuss how businesses could and should protect themselves, the latest threats and what to do about them, and the role everyone plays in keeping our digital world safe.
Tori Miller Liu, CEO of AIIM, and Craig Laue, CEO of IDEM Global and AIIM Florida Chapter President, speak with Keypoint Intelligence’s Lee Davis about what it takes to drive digital transformation (DX) success. They also discuss market and technology trends, along with the educational and networking opportunities available at the AIIM Showcase and Strategy Summit (October 3-4) and the benefits of an AIIM membership.
Milner’s Tom McMahon, President and General Manager, along with Juan Santos, Regional Sales Director, sit down with Keypoint Intelligence’s Carl Schell to talk about the company and its trajectory in the future. The conversation spans office and production print, managed IT, changes the organization has made and will be making to drive success, and plenty of other topics—all to get to the heart and soul of Milner the company.
Mark Davis, Analyst at Keypoint Intelligence, sits down with Canon Europe’s Pierre Meurice and Ryan Stewart to investigate the important topic of how buyer personas can influence purchasing patterns. Their discussion spans the fast-moving borderless world of B2C and B2B across social media, adjusting for cultural differences in the expansive EMEA geographic region, and how to engage with customers on their unique journey.
In the Keypoint Intelligence 2023 IT Decision Makers (DMs) survey on digital transformation (DX), over 80% of IT DMs from Western Europe and the United States said that it going 100% paperless in the next five years is attainable. Deborah Hawkins and Lee Davis of our Office Group speak to the feasibility of the paperless office, along with how the state of DX is impacting the scanner industry.
Keypoint Intelligence’s Anne Valaitis and Carl Schell sit down again to talk about managed IT and cloud services, framing much of the dialogue around our Advisory Service research and deliverables. Here they discuss IT in Europe, Anne’s panel session on unified communications at the BTA National Conference in Boston, and more, closing with a bit about the Pitt-WVU rivalry—all fun stuff to be sure!
Keypoint Intelligence’s Anne Valaitis (Principal Analyst, Office Group) and Lisa Brown (Principal Analyst, Consulting) discuss Keypoint’s recently completed Multi-Client Study on robotics process automation (RPA) and intelligent document processing (IDP). They dissect themes and trends around documents and workflow and then look at the customer journey to analyze how organizations are benefiting from a well-thought-out strategy—among other critical, of-the-day topics.
Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Technology and Supplies) are joined by Volker Kappius of Delacamp to discuss toner and the challenges for the technology to respond to demands for lower melting temperatures. Somehow, they get onto the subjects of the US ban on Ninestar as well as nuts in chocolate bars—don’t ask, just listen.
Thanks to the technological response from manufacturers, print service providers (PSPs) now have nearly the full capability to put “INK ON ANYTHING!” Eric Zimmerman, Principal Analyst of Wide Format in Keypoint Intelligence’s Production Group, sits down with Dan Johansen, Vice President of Sales for the Americas at Roland DG, to discuss that as well as trends in wide format to help drive the growth of your organization.
With so much talk of how artificial intelligence (AI) can be used to help us in our everyday lives, it’s important to also consider the potential security threats that this technology can bring about. Sit down with Keypoint Intelligence’s Keith Haas and Lee Davis as they discuss how criminals are using AI in alarming ways and how you can best protect yourself.
Keypoint Intelligence’s Deborah Hawkins and Mark Davis sit down to discuss vendor financials for 2022 in the office sphere, dissecting the companies that performed well and not so well. They also share insight on trends that may shape the financial results for next year and other factors affecting the industry, such as supply chain issues, the continuing impact of COVID-19, and much more.
What is digital thread and how can it benefit businesses in big print? Lee Davis, Senior Analyst in Keypoint Intelligence’s Office Group, sits down with PTC Principal Research Analyst Colin McMahon for an intriguing conversation about the topic, including how it fits into the broader area of digital transformation (DX) and what its future potential is.
Keypoint Intelligence Principal Analyst Anne Valaitis speaks with Bruce Orcutt, Senior Vice President of Product Marketing at ABBYY, about the current state of document and process automation. Their insightful conversation hits on many resonant subjects, including a look at some promising new technologies and a discussion around the effect that artificial intelligence (AI) will surely have on business outcomes moving forward.
Peter Mayhew and Kris Alvarez (our Cartridge Analysts Ruminating about Technology and Supplies) ponder the reasoning behind the joint venture between Ricoh and Toshiba Tec and what it could mean for the industry. They also tackle the persistent, thorny issue of cartridge counterfeiting before spending a few minutes investigating recent developments at paper mills and in the office paper market.
Kevin Neal (CEO of P3iD) and Jim Tamo (President of Visioneer), both of whom are part of the TWAIN Working Group, sit down with Lee Davis (Senior Analyst in Keypoint Intelligence’s Office Group) to dive into the world of thin-client scanning. During the lively discussion they define what it is, who does it, and who it can help, while outlining other key points of this growing technology.
Kevin Neal (CEO of P3iD) and Jim Tamo (President of Visioneer), both of whom are part of the TWAIN Working Group, sit down with Lee Davis (Senior Analyst in Keypoint Intelligence’s Office Group) to dive into the world of thin-client scanning. During the lively discussion they define what it is, who does it, and who it can help, while outlining other key points of this growing technology.
Artificial intelligence has certainly made its presence felt in 2023, perhaps more so than anything else so far this year. Listen as Keypoint Intelligence Analysts Keith Haas and Lee Davis dive into AI’s capabilities, the reasons many workers are concerned about how it will impact their jobs, and how it can be used to augment and modernize the various task people may encounter.
Anne Valaitis, Principal Analyst of Managed IT Services in Keypoint Intelligence’s Office Group, speaks with Stephen Boals of cyberconIQ on the far-reaching consequences of ignoring human assets in a cybersecurity plan—and make no mistake, you need a plan. Learn how organizations are navigating this rocky road and managing risk with critical business changes that will deliver stability and protection to companies and their people.
Keypoint Intelligence’s Anne Valaitis and Carl Schell catch up on what’s happened in the world of managed IT and cloud services in the last couple of months. Along with discussing some of the news that came out of the recent NYC Cyber Security Summit and the Sharp National Dealer Meeting, they also provide some details on IT-focused service deliverables that will be published this year.
German Sacristan, Director of Keypoint Intelligence’s Production Group, concludes his dialogue with Loic Lefebvre, Executive Vice President of Groupe Diffusion Plus, in the second of this two-part podcast. Their discussion here centers on two “very strong and relevant” applications (trans-promo and direct mail), while also hitting on the importance of sustainability in today’s business world.
Keypoint Intelligence’s German Sacristan sits down with Loic Lefebvre, Executive Vice President of Groupe Diffusion Plus, to discuss how GDP has been serving the transactional market in France for the past two decades. In the first of this two-part conversation, they also speak to transactional communication business challenges and home in on the opportunities GDP is looking at to grow its business.
“Invest in our Planet” is Earth Day 2023’s theme. Keypoint Intelligence’s Kris Alvarez and Peter Mayhew investigate the ways we can invest more time and effort in “doing the right thing.” They also ask important questions such as can we print and be more sustainable, and is HP on the right track with TerraJet and Evo-Cycle? Our CARTS team (Cartridge Analysts Ruminating about Technology and Supplies) breaks it all down.
Anne Valaitis, Principal Analyst of Managed IT Services in Keypoint Intelligence’s Office Group, speaks with Nelson Chiu, Cofounder of Lonocode, on the rapid development in and of no-code/low-code technology. Among their various points of conversation, they discuss the evolution of heavy, on-premise solutions to the managed application services being offered today, along with how the benefits of these products are driving adoption rates at a healthy clip.
With experience in IT and the print industry, Anne Valaitis recently made the decision to rejoin Keypoint Intelligence after a short time away, this time covering managed IT services in the role of Principal Analyst. Here she is joined by Keypoint’s Carl Schell to discuss, among other things, the overarching plans for developing and growing the IT practice area as part of our Office CompleteView Advisory Service.
3D print is helping to solve many problems in the ever-evolving world, from the printing of organs and prosthetics to machinery and pharmaceuticals, but what about in the education sector? Mark Davis, Analyst in Keypoint Intelligence’s Office Group, sits down with Maggie Grout, Founder of Thinking Huts, to discuss how her non-governmental organization (NGO) is revolutionizing the building of schools through 3D print.
When does the fashion industry ever stand still?! Hear what Omer Kulka, Chief Innovation Officer at Kornit Digital, has to say about mega trends in fashion and the shifts in the industry that are occurring as a result of digital print technology, in this informative conversation hosted by Johnny Shell, Principal Analyst in Keypoint Intelligence’s Production Group.
Keypoint Intelligence’s Lee Davis and Keith Haas sit down to look at what’s going on with scanners and digital transformation (DX) in the hybrid business world today. Learn why the conditions are still very ripe for increasing capture and workflow, how the COVID-19 pandemic affected/will continue to affect the need for scanning, and what the “sprint to digitization” could result in this year.
There is always a lot going on with Keypoint Intelligence and its strategic quiver of products, platforms, and services. Listen as company executives Anthony Sci and Randy Dazo discuss acquisitions (specifically of Karstedt Partners), UVERCE® (Keypoint Intelligence’s e-commerce and sales enablement platform), how the company is diversifying, and much more.
Cybersecurity is all the rage, and rightfully so, but what were some of the other trends in IT this year and where will things evolve to in 2023? Brian Suerth, President of the Technology Assurance Group (TAG), sits down with Keypoint Intelligence’s Carl Schell to discuss all that and more, including an update on TAG’s dealer initiative and what’s in store at the events the organization will host next year.
Philip Mazzilli, Staff Product Manager at Qualcomm, speaks with Keypoint Intelligence’s Carl Schell about what the Mopria Alliance has been up to of late and how the organization is helping unify the print experience. They also discuss the state of the A3 vs. A4 debate, what types of files are still popular to print, the continuing supply chain saga, and secure pull printing while also touching on scanning and digital transformation.
Deborah Hawkins, Director of Keypoint Intelligence’s Office Team, speaks with Dr. Heidi Gardner, Professor at Harvard University to discuss some of the points in her new book, Smarter Collaboration. Along with looking at leadership styles in hybrid working forms (there is no one-size-fits-all strategy), Gardner and Hawkins talk about a variety of aspects of collaboration, including challenges, trust, innovation, inclusion, and breaking down barriers.
Keypoint Intelligence’s Johnny Shell, Principal Analyst of Functional & Industrial Printing, speaks with Michelle Moxley Hruby, Innovation Director at The M&R Companies, to discuss some of the new apparel decorating technologies coming to market, including high-speed inline digital systems. They also dissect the main apparel printing platforms and where each one fits, along with opinions on the best fit for each platform and why.
With cyberattacks on the rise, it’s not enough to simply have malware-prevention and endpoint security in place—organizations need omnipresent detection and real-time response for threats that make it past protective barriers. Keypoint Intelligence’s Jamie Bsales and Nazar Tymoshyk, Founder and CEO of UnderDefense, close out Cybersecurity Awareness Month with a discussion about his company’s MDR-as-a-Service offering and how it can augment traditional cybersecurity tools.
Keypoint Intelligence’s Johnny Shell is joined by Andy MacDougall (Head Coach at MacDougall Screen Printing, Owner of TMI Screen Printing Equipment, and all-around print industry guru) to discuss screen printing. They also talk about the advantages of the technology for functional and industrial products as well as some cool projects MacDougall has been involved with, along with print activities anyone can do to garner interest from the younger generation.
Cyberattacks are not a matter of if, but when. Carlos Fernandes, Founder and CEO of Agile Cybersecurity Solutions (ACS), has assembled a Cyber SEAL team to deliver product-agnostic cybersecurity services—and Keypoint Intelligence is thrilled to partner with ACS to deliver these world-class services to our customers. Hear what Fernandes has to say about the top threats ACS has found in the field, along with the ways organizations can combat those threats.
Making his return to The Key Point Podcast, Kevin Neal, Marketing Chair of the TWAIN Working Group and CEO of P3iD, sits down with Keypoint Intelligence’s Lee Davis, Senior Analyst of Software/Scanners, to discuss the upcoming TWAIN Direct Developers Day (November 9, 2022). The pair also talk about the benefits of TWAIN 2.5 and TWAIN Direct, among other topics.
Organizations are spending a lot of time and money trying to avoid falling victim to a cyberattack, but you need to spend time planning for the unthinkable before it happens. Blair Dawson, a member of the cybersecurity and data privacy team at the Chicago office of law firm McDonald Hopkins, gives expert advice on what to do—and what not to do—if you suspect you company has been breached.
Cary Sherburne, Senior Editor and Director of Services at WhatTheyThink, joins Keypoint Intelligence’s Mark Davis to discuss the current state of publishing, whether current trends are sustainable, and whether publishers have missed the boat following the successes of the pandemic period. They also speak on whether or not printed journalism is making a comeback in our digitized world as well as the rise of new trends in local journalism.
Kyle Ruhland, Vice President of Sales & Marketing at Century Business Products (CBP), joins Keypoint Intelligence’s Carl Schell to discuss the impact of managed IT services on the company’s bottom line, pre-pandemic to today. Ruhland describes the acquisition and integration of CatalystIT, along with offering up details on how CBP sells IT and what solutions and services are helping move the needle.
Greg Cholmondeley (Principal Analyst at Keypoint Intelligence) interviews Jan De Roeck (Marketing Director at Esko) and Tyler Thompson (Solutions Director at Tilia Labs) about how the recent acquisition came about and what the future will bring. Esko is a leader in packaging and label workflow software, while Tilia Labs offers cutting-edge, AI-driven impositioning, ganging, and scheduling solutions.
Listen as Mike Sanders, President of Digital Bias, and Keypoint Intelligence’s Johnny Shell discuss the latest trends and developments in digital textile printing. Sanders also details other important topics such as the motivating factors behind fashion and apparel industries moving to digital printing, technology and ink chemistry advancements, and sustainability that provides real-world advice on how to find success in the DTG (direct-to-garment) space.
Aaron Yanelli of KornitX joins Keypoint Intelligence’s Johnny Shell to talk about software developments in digital textile and DTG. Kornit Digital is a provider of on-demand, digital production technology for the fashion and textiles industry, and KornitX is a scalable and modular ecosystem for on-demand decorated apparel and textile products. In this can’t-miss discussion, Aaron and Johnny discuss developments in e-commerce and workflow software, the next phase of software advancements, the future of fashion apparel in the metaverse, software’s role in workflow automation, and using software to stabilize your supply chain.
The document capture and workflow specialists at Digitech Systems have been at this game a long time—25 years, to be exact. The company’s developers were among the first to add AI algorithms to a capture platform, and they have continued to innovate. Hear what Christina Robbins, Director of Strategic Communications at Digitech Systems, has to share about the state of AI and RPA in workflow platforms, and where she thinks software innovation is headed next.
With a varied and extensive background in the print industry, Victor Jacksier joins our Randy Dazo to discuss his goals and plans to promoting UVERCE, bliQ, as well as our other Keypoint Intelligence tools and platforms. He also speaks to how the company’s product portfolio can best solve commonplace pain points found in the business world, along with the features that many clients might be overlooking in the systems they already own.
Parkland Direct implemented its Avanti Slingshot management information system (MIS) right when the pandemic began and now, two years later, the company has cut estimating time in half—with staff that sometimes even works from home. Keypoint Intelligence’s Greg Cholmondeley speaks with Barry Witt, IT Manager at Parkland Direct, about the company’s experiences selecting, implementing, and using Avanti Slingshot MIS.
With plenty of industry experience and tons of passion for print, Jean Lloyd joined Keypoint Intelligence in early April. She sits down to speak with our very own German Sacristan to discuss her background at some OEMs, why the time was right to move from the consulting world to a research firm, and what her new role entails as Principal Analyst of our Color Digital Labels & Packaging Advisory Service.
Zaikio’s cloud-based platform that connects print vendors and suppliers is evolving into a print shop management platform. In this engaging conversation, Keypoint Intelligence’s Greg Cholmondeley speaks with Karl Ciz, Head of Partnerships at Zaikio, about how Zaikio is creating a new way to integrate productivity solutions to deliver up-to-the-second data between suppliers, vendors, web-to-print, and print management information systems.
Web to Print has been available for decades, but with a low number of installations based on expectations. Keypoint Intelligence’s Greg Cholmondeley and German Sacristan speak with Kelvin Bell, Co-Owner of Vpress, about why W2P is so vital today, its challenges, and the opportunities it presents through automation, efficiency, and cost reduction.
Print service providers (PSPs) and their suppliers want to simplify and streamline pricing, ordering, and integration, while print buyers are always looking to avoid unpleasant surprises. Karl Ciz, Head of Partnerships at Zaikio, speaks with Keypoint Intelligence’s Greg Cholmondeley, Principal Analyst of Production Workflow Software, about Zaikio’s system that enables the interchanging of data between PSPs and suppliers—and how it will transform the print industry.
Trevor Moses, Vice President of Customer Success at Tigerpaw, speaks with Keypoint Intelligence’s Carl Schell about Tigerpaw One software as well the features, benefits, and evolution of its new managed print services (MPS) capabilities. The conversation also touches on Tigerpaw initiatives (expanding its dealer network, helping organizations achieve more through automation) while explaining how the company is further bridging the gap between IT and print.
European Industry Consultant David Connett joins Deborah Hawkins and Peter Mayhew to discuss The Recycler Live Conference in Prague at the end of May 2022, where Keypoint Intelligence will present on digital transformation in today’s business world. They also speak about working from home and hybrid working, along with some interesting insights on the forthcoming regulation for the European office printing hardware and supplies markets.
David Clark (Huntsman Corporation) and Eric Beyeler (DuPont) speak with Keypoint Intelligence’s Johnny Shell on developments in digital textile and DTG dyes and pigments. The lively conversation also includes discussions on new ink formulations for improved color gamut and print results, the advancements in white inks, durability improvements, and recent trends and technologies that are opening the door to new opportunities for ink manufacturers.
Deborah Hawkins, Director of Keypoint Intelligence’s Office Group, and German Sacristan, Director of On Demand Printing & Publishing, discuss final year placements of office hardware for 2021 as well as the corresponding market shares. There were winners and there were losers, so be sure to tune in for all the insight and analysis!
Keypoint Intelligence’s German Sacristan speaks with Frank Arostegui, Executive Vice President of Sales at American Litho, which helps serve some of the largest financial, insurance, and retail companies in the US. Other topics of discussion include the ins and outs of how to create a powerful omnichannel strategy in real customer environments, along with common challenges and channel effectiveness within an omnichannel campaign.
Consulting Editor Christine Dunne talks magazines with Amy Bleier Long and MJ Kravec, Co-Editors of Central New York Magazine, an award-winning “regional keepsake” that celebrates Central New York’s people, places, businesses, artisans, entrepreneurs, restaurants, and the seasons with stories that inform, entertain, and inspire. The trio discuss topics applicable to print magazines in general, including how business models are changing, the role digital fatigue is playing in magazine readership, and advantages of niche publications.
Ricoh USA’s Gary Turner, Managing Director of Additive Manufacturing in North America, discusses the company’s recent 3D printing efforts in the healthcare space. Along with sharing the benefits of the RICOH 3D for Healthcare solution (an end-to-end workflow solution for designing and producing 3D-printed anatomic models), he talks about affordability and ease of use, as the solution integrates with IBM Connect Access from IBM Watson Health—enterprise imaging software many healthcare providers already use.
Greg Cholmondeley, Director of Production Workflow Software at Keypoint Intelligence, interviews Leiman Chan, CEO and CTO of Nonstop Printing, about his experience with Tilia Labs’ solutions for automating the impositioning process for his small, California-based print shop, which focuses on high-quality color books and graphic novels. Tyler Thompson, Solutions Director at Tilia Labs, joins the conversation to share his perspective on working with Leiman and Nonstop Printing and how Tilia Labs is looking at emerging IT developments and identifying disruptive technologies.
Associate Director Colin McMahon virtually chats with business development specialist Karen Kimerer on the continuing changes impacting business brand and communication strategies. The two break down several notable trends expected to further unfold in 2022, including the changing perception of packaging as a brand extension, as well as how automation factors into the client experience.
Greg Cholmondeley, Director of Keypoint Intelligence’s Production Workflow Software Advisory Service, has a conversation with Sagen de Jonge, Co-Founder and CEO, and Tyler Thompson, Solutions Director, about Tilia Labs, its use of AI to solve real-life production print issues, and the path into the future. Tilia Labs is a leading developer of prepress software for planning, imposition, and automation of applications spanning the full range of graphic arts sectors including packaging, labels, commercial, and wide format printing. The Canadian company has a focus on emerging IT developments and is dedicated to identifying disruptive technologies capable of delivering real competitive advantage to its customers and partners worldwide.
How will current technology, labor, supply chain, and sustainability changes impact vendors and print/marketing services providers moving forward? Members of Keypoint Intelligence’s Production Group talk to Carl Doty, Vice President & Chief Analyst, to put those things into perspective in the wide format, functional/industrial, and workflow software segments, along with making some predictions for 2022.
Keypoint Intelligence’s Carl Doty, Vice President and Chief Analyst, speaks with members of the company’s Production Group about what to watch out for in 2022. Along with some predictions in the areas of production print, workflow software, and customer communications, the discussion focuses on current technology, labor, supply chain, and sustainability changes and how they will impact vendors and print/marketing services providers moving forward.
Keypoint Intelligence’s Colin McMahon (Associate Director), Jamie Bsales (Director of Smart Workplace & Security Analysis), and Lee Davis (Associate Director of Software/Scanners) hold a virtual roundtable on the evolving state of knowledge work in the US. Listen as the three break down various trends shaping the industry, then point to signs that the pre-pandemic days of location-based employment are likely done for good.
German Sacristan, Director of On Demand Printing & Publishing at Keypoint Intelligence, talks to Kathi Rowzie and Jonathan Tame from Two Sides to discuss false claims against paper sustainability (going paperless can save forests, and that electronic communication is more environmentally friendly than paper). Kathi and Jonathan share their activities and what the industry can do to support the paper sustainability message.
German Sacristan, Keypoint Intelligence’s Director of On Demand Printing & Publishing, sits down with advertising agency veteran Ulbe Jelluma to discuss why print remains an effective and vital part of a communications channel strategy. Among the other areas of interest are challenges and bottlenecks as well as how to enable the power of print long into the future.
Associate Director Colin McMahon talks with Founder and CEO of Campfire Jay Wright about startup Campfire, a holographic projection XR platform designed very specifically around design and engineering remote collaboration. The two also discuss the XR industry at large, pinpointing potential problem areas and how organizations are moving forward.
Shawn Peterson, Founder and CEO of Quantum Business Solutions, spends some time with Keypoint Intelligence’s Carl Schell discussing how dealers can systemize, optimize, and automate sales processes. What could the future look like when salespeople have more time to sell, or if businesses saw as much as 10x in productivity gains? Peterson answers those questions while adding plenty of more color to the conversation around modernizing revenue.
Associate Director Colin McMahon speaks with Zdenek Vrbka, Program Manager for Assisted and Connected Technologies and Leader of the AIRe Link project, about Konica Minolta Europe's recent efforts in the remote support space. The two break out the evolution of the AIRe Link, the impact of the ongoing pandemic, along with why it is so important for decision makers to embrace a new mindset going forward.
Keypoint Intelligence's Lee Davis, Associate Director of Software/Scanners, is joined by Joseph Odore, Global US&C Portfolio Marketing Manager at Kodak Alaris, to discuss the power of TWAIN Direct. The two run through what the open source protocol does and how it helps overcome problems with scanning in the hybrid workplace era.
Greg Cholmondeley, Director of Production Workflow Software, and Matthias Prinz, Founder and Managing Director of Zaikio, chat about the challenges printers face when ordering supplies. Matthias explains how Zaikio’s new offering streamlines supplies procurement, too.
Greg Cholmondeley, Director of Production Workflow Software, speaks with Jan De Roeck, Marketing Director at Esko, about how businesses should consider where they are in their digital transformation journey to determine their strategy, and the solutions and advisory expertise Esko offers. Labels and packaging comprise an industry segment that desperately needs workflow automation—hear Greg and Jan discuss that evolution toward more efficient work in the future.
Keypoint Intelligence Consulting Editor Christine Dunne speaks with Henrik Diesing, Manager of the Engineering Design Group at Bitzer Scroll, about the refrigerant compressor manufacturer’s use of 3D printing. Within the design and production plant where Diesing works, for example, 3D printing is used to make mockups of fixtures for inspecting the compressors, better visualize the design of compressor components, and show employees (including assembly line workers) how components fit together.
German Sacristan, Director of On Demand Printing & Publishing at Keypoint Intelligence, speaks with friend, former colleague, and consultant extraordinaire Jean Lloyd about how PSPs can sell the value of print in more meaningful ways. The two also discuss overcoming challenges as well as implementing strategic plans to fuel growth at a print business.
Keypoint Intelligence Associate Director Colin McMahon and CEO of the Americas for rooom Andrew J. Nash break down rooom and its new selection of suites aimed at companies looking to bolster and enhance online brand communications. The two discuss the upcoming metaverse and its implications on business as we know it (and check out our blog on rooom’s recent announcement).
Associate Director Colin McMahon and Balti Virtual CEO & Co-Founder Will Gee discuss the growth of augmented reality as a marketing tool. The two examine its relationship with print as well as the benefits even simplistic AR has brought in terms of data analytics and measuring consumer behavior. The conversation covers the impact of COVID-19 on the AR space and how virtual reality is progressing, too.
Evan Geibel, publisher at the historic Cortland Standard newspaper in Central New York, speaks with Keypoint Intelligence Consulting Editor Christine Dunne about print in journalism and the ever-evolving news industry. He shares why the newspaper has been around since 1867, what readers and advertisers appreciate about print, and his company’s plans for the future, among other topics.
Associate Director Colin McMahon chats with FuturePrint co-Founder Frazer Chesterman on just how much print has changed since the start of 2020. The two look at the pandemic, the need for long-term strategy and innovation, and how different segments of the print industry are responding (or not responding) to the challenges created by COVID-19.
Dr. Greg Stock, an orthodontist with Callahan, Flanagan, Smith, and Stock Orthodontics, joins Keypoint Intelligence Consulting Editor Christine Dunne to discuss the use of 3D printing in his practice. From making models for retainers to printing trays to help put on braces, 3D printing improves accuracy, avoids the need for the dreaded putty impression, and has huge potential for directly printing orthodontic appliances.
Kevin Neal, CEO of P3id Technologies, joins Keypoint Intelligence’s Lee Davis, Associate Director of Software/Scanners, to discuss what TWAIN Direct does, the differentiating factors of the solution, and how it can help businesses enhance their capture portfolio.
Lee Davis, Keypoint Intelligence’s Associate Director of Software/Scanners, discusses which devices took home recent BLI Picks, and why, with Office Group Director Deborah Hawkins. They also talk about scanner test methodology and key features that help made this crop of recipients stand out.
Keypoint Intelligence Office Group Director Deborah Hawkins talks with Associate Director Kaitlin Shaw about the winning A4 models for the BLI Summer 2021 Picks season. The two discuss the winning devices and why they stood out among the competition.
Keypoint Intelligence Office Group Director Deborah Hawkins talks with Associate Director George Mikolay about the winning A3 models for the BLI Summer 2021 Picks season. The two discuss the key features and functions needed on A3 devices in today’s current environment, how lab testing has evolved to meet those needs, and how the Pick-winning models stood apart from the rest of the contenders this season.
Digital pigment technologies, which have helped shape the customization culture prevalent among many of today’s online shoppers, are now making their way into textile DTF. In this podcast, Keypoint Intelligence’s Mike Bertini explains how pigment solutions are helping to fuel a revolution among textile printers.
Keypoint Intelligence Research Analyst Colin McMahon talks with BodySwaps CEO and Co-Founder Christophe Mallet about their soft skills simulator, the importance of virtual reality, and how it will unlock new frontiers in training and workplace communication.
Ryan McAbee, Director of Production Workflow Services, talks with Esko’s Yael Cooper, Label Marketing Director for Inline Inspection Products, and Jan De Roeck, Marketing Director, about the Esko AVT iCenter solution and the importance for label converters to use a quality management system. The three dive into various topics around standardization, automation, and quality inspections as they examine how improvements in these areas can lead to more consistent print quality and stronger relationships between printers and their clients.
Keypoint Intelligence Research Analyst Colin McMahon talks about sustainable packaging with Sam Boex, Co-Founder of Flexi-Hex. The two break down the company’s origins, discuss how it has evolved, and explore the importance of reducing plastic in the packaging supply chain. For a demonstration of Flexi-Hex in action, check out this cool video!
Editorial Analyst Colin McMahon sits down with David Sweetnam, Director of EMEA/Asia Research & Lab Services, to discuss the rollout of Keypoint Intelligence’s new Production 2.0 test service. The two break down exactly what sets this innovation apart, along with why it was done and how it can help make a difference for clients looking to fully evaluate and understand the production print hardware space.
Keypoint Intelligence Director Ryan McAbee speaks again with Christian Weyer, Managing Director of Technology at Zaikio, to get an update on the company’s milestones on their path to “democratise the printing industry.” We also explore the many potential benefits of the Zaikio platform for industry suppliers and software providers that join.
Industry suppliers and software vendors can learn more on Zaikio’s website:
- Software providers: https://zaikio.com/en/focus/reduce-costs.
- Industry suppliers: https://www.zaikio.com/en/focus/sell-consumables
For more of Zaikio’s origin story and purpose within the printing industry, listen to our previous episode with Christian and Managing Director of User Experience, Matthias Prinz.
In this episode, Keypoint Intelligence Consulting Editor Christine Dunne gets the scoop on the wide format printing market (at least in upstate New York) from Kim O’Brien, an account executive at SpeedPro Central New York with 24 years of experience selling wide format. O’Brien also discusses recent challenges as well as ways she and the company have overcome them.
Keypoint Intelligence Consulting Editor Christine Dunne speaks with Chuck Werninger, Senior Manager & Records Management Officer at the Houston Independent School District, about the role of print in student learning. Not only can print help students better engage with material, but it can also level the playing field across the student body and integrate cutting-edge and personalization capabilities for increased effectiveness.
Research Analyst Colin McMahon talks with Keypoint Intelligence’s Mike Bertini, Director of Textile & Direct to Garment/Fabric Printing, about recent placement data from 2020 and what it means to the DTG segment. The two discuss exactly how DTG has managed to find success and growth at a time when many other segments of the print industry are struggling to compete.
Carl Schell of Keypoint Intelligence and Dale Stein, Co-Founder of the Technology Assurance Group, discuss how the pandemic brought the cloud and the remote workforce into sharp focus, where things stand today, and what IT solutions and technologies will become more important moving forward.
John Parker, Senior Digital Systems Specialist at Advanced Office in California, speaks with Keypoint Intelligence Consulting Editor Christine Dunne about ways his dealership is handling digital marketing and selling. Other topics discussed include document workflow software and being flexible with customers whose office landscapes have changed.
Deborah Hawkins, Director of Keypoint Intelligence’s Office Group, talks with Henning Ohlsson, Director of Sustainability at Epson Europe, about why print companies must embrace sustainability in all its forms, as well as where the initiative is leading the industry as a whole and how Epson Europe has embraced the challenge.
Keypoint Intelligence’s Lee Davis, Associate Director of Software/Scanners, talks to Jim Sutton, Product Manager at LRS, about the company’s flagship software solution CloudPrint as well as all the benefits of operating in the cloud.
Research Analyst Colin McMahon talks with Business Development Specialist Karen Kimmerer about how the COVID pandemic has impacted the world of business development. The two break down various areas, including the blending of physical and digital for trade shows, the increasing pace of technological change, and the potential opportunities to move the industry forward with new, diverse thought.
Keypoint Intelligence’s Eric Zimmerman, Director of Wide Format Printing, sits down with Ken Hanulec, Vice President of Worldwide Marketing at EFI, to talk about the reshaping of the wide format space caused by the pandemic. From analyzing industry trends to implementing new business practices to understanding the changing nature of customer demand, the strategy-focused discussion maps out the future of wide format printing.
Marc Mascara, Director of Color Digital Labels & Packaging at Keypoint Intelligence, is joined by Ryan McAbee, Director of Production Workflow Software, to discuss the trends and innovations that will shape packaging and consumer retail through print and digital communication channels.
Keypoint Intelligence’s Ryan McAbee, Director of Production Workflow, dissects the economic impact of COVID-19 in Europe and details the reasons why digital transformation, the increasing automation, and the pursuit of new applications will fuel growth for print service providers.
Director Ryan McAbee speaks with Christian Weyer, Managing Director of Technology, and Matthias Prinz, the Managing Director of User Experience, on Zaikio’s launch of their procurement platform and goal of becoming the go-to connectivity for the printing industry like Amazon Web Services is for cloud computing. True to their mission, Zaikio wants to “democratise the printing industry.”
Visit Zaikio.com to learn more and sign up for your free account.
Director Ryan McAbee speaks with Jan De Roeck, Director of Marketing, and Paul Land, Product Manager of Workflow Automation and Collaboration Products, on Esko’s acceleration into cloud-based software solutions for the packaging value chain.
Learn how Esko solutions can provide Cloud Freedom in the packaging ecosystem by freeing data, empowering remote and hybrid workers, and reducing operational costs, while increasing flexibility and collaboration.
https://go.esko.com/cloud-freedom-whitepaper
Join Marc Mascara, Director of Keypoint Intelligence’s Customer Communications Advisory Service, along with Ryan McAbee, Director of Production Software, as they explore the trends and innovations that are slated to shape consumer engagement through print and digital communication channels.
Keypoint Intelligence’s Anne Valaitis, Associate Director of Solutions, Capture & Scanning Services, speaks with Associate Director of Software/Scanners Lee Davis about the recent BLI Scanner Award winners, including for Line of the Year.
Research Analyst Colin McMahon asks On Demand Print Strategies Director German Sacristan about everything guiding digital printing in the production space in 2021. The two also break down the impact of COVID-19 and discuss how it has already shaped the market, as well as how it will likely guide it in the coming months.
Office Group Director Deborah Hawkins talks with Associate Director Kaitlin Shaw about Keypoint Intelligence’s process when choosing winners in the A4 category of print hardware. The two highlight winners, as well as give insight into the future direction of machines in this category.
Research Analyst Colin McMahon and Wide Format Advisory Service Director Eric Zimmerman discuss how 2020 hit the wide format printing segment, as well as what trends are shaping up to guide the space as the year unfolds.
Office Group Director Deborah Hawkins chats with Associate Director George Mikolay on Keypoint Intelligence’s process when it comes to testing print devices and determining award winners. This podcast focuses primarily on our A3 category breakdowns.
Research analyst Colin McMahon interviews Textile, DTG, and Direct to Fabric Print Strategies Director Mike Bertini on the latest trends hitting the functional print space. The two also discuss COVID-19’s impact in 2020, and what recovery is going to look like going forward.
Research Analyst Colin McMahon and Keypoint Intelligence CEO Mack Brothers kick off 2021 by giving an inside peek into the leadership of our company. Mack breaks down what drew him to Keypoint Intelligence, as well as the organization’s response to COVID-19, and what he hopes to see happen in 2021.
Research Analyst Colin McMahon asks Director of Production Workflow Services Ryan McAbee about what he sees as the year of virtual enablement. The two discuss automation trends, including the shift from isolated platforms to cohesive software ecosystems. This podcast previews Keypoint Intelligence’s upcoming Production Workflow Road Map analysis.
Research Analyst Colin McMahon talks with Keypoint Intelligence CEO Mack Brothers on his recent blog series surrounding success in the workplace. The two debate the role of leadership in a company, as well as what qualities are essential in building effective colleague teams and relationships.
Research Analyst Colin McMahon talks with Jean-Francois d’Estalenx, CEO and President of Celiveo, to discuss how the print industry is evolving toward increased use of edge computing solutions. The two also break down the impact that COVID-19 has had on this adoption and where Jean-Francois sees business developing in 2021 and beyond.
Digital document archiving is more than data storage space – it is an essential communications component based on consumers personal channel preference. It has become a critical hub for managing additional touchpoints with a single thread to multiple deliveries. Listen to Marc Mascara, Director of Customer Communications Service, Keypoint Intelligence and Greg Leonard, VP, Product Management, Fiserv discuss the future necessities for digital document archive and retrieval in this hyper communication world
Director, Ryan McAbee, talks with Jan DeRoeck, Director of Marketing at Esko, and his team on the impact of the pandemic and actions the packaging value chain can take headed into 2021. The conversation centers around how COVID-19 has accelerated digital transformation of businesses, strengthened eCommerce, and how everyone in the packaging ecosystem is adapting.
Be sure to download Covid-19: From Impact to Action in the Packaging Industry eBook filled with actionable insights from the Esko team.
For a fun take on packaging design be sure to check out the video mentioned during the conversation.
Consulting Editor Christine Dunne talks with Dave Constas, Co-Founder and Owner of Just the Right Stuff (a Syracuse, New York-based print and office supply shop), about how the company evolved during the pandemic and what they’re doing now to stay productive and ahead of the competition.
Analyst Colin McMahon talks with Group Director and Chief Analyst Aaron Hale about the complex issue of cybersecurity. The two break down how the cyber landscape has evolved in 2020 as well as discuss how education remains the vital first tool in combating cyberattacks.
Brian Gertler of LDI Color ToolBox examines office print, the production space, managed IT, and the smart workplace with Keypoint Intelligence’s Carl Schell.
Research analyst Colin McMahon talks with Dr. Allison Siminovsky, lead scientist at The Predictive Index, about the challenges of remote workflow and how businesses can better maximize worker productivity and engagement.
Keypoint Intelligence’s George Mikolay and Deborah Hawkins discuss why the two winning vendors of Buyers Lab’s recent PaceSetters in Serviceability & Support took home the hardware.
Research analyst Colin McMahon sits down with AAA Flag & Banner representatives Patrick Green, VP of Sales & Marketing, and Jordan Schwartz, Vice President Of Business Development, to discuss the company’s latest innovative product: the printed fans now populating MLB stadiums across the country. The three also discuss the impact of COVID, the continued need for innovation, as well as how digital initiatives will spell future success within the print industry.
Consultant Christine Dunne chats with George Mikolay, senior product editor, about recent awards and developments in A3 device ease of use, as well as how companies such as Canon and Konica Minolta are leading the charge with usability and safety in the age of COVID-19.
Consultant Christine Dunne chats with Office Director Deborah Hawkins about exciting new forecast and survey results pertaining to the office print landscape. Hawkins breaks down how COVID-19 challenged the forecast model and where she expects the market to change sharply in the future.
Colin McMahon speaks with Ryan McAbee, Director of Keypoint Intelligence's Production Workflow Consulting Service, about five key phases to recovery from COVID-19 for the printing industry and where the market will go over the next 5 years.
ODS Director German Sacristan sits down to talk with Gareth Roberts, Managing Director at UK-based Bishops Printers. The two talk about the initial shock of COVID Wave One and how the company is reinvesting and rethinking for the future.
Research Analyst Colin McMahon sits down with Business Development specialist Karen Kimerer for a talk about the “professional social media platform.” The two discuss mistakes to avoid and how to strategically setup your profile to achieve the most value for yourself and your company.
Director German Sacristan gets a European perspective on the coronavirus when he sits down with Valentina Vivian, a process analyst with Italian print service provider L’Artegrafica. The two discuss the initial fallout from the COVID outbreak, as well as how rebuilding and realigning efforts are materializing.
Senior Analyst Colin McMahon sits down for another discussion with Business Development Expert Karen Kimerer to discuss where print service providers fail when it comes to sales strategies. The two also talk about the impact of the COVID-19 pandemic on sales and how companies can use this downtime to refine their client relationships.
Printers across the globe have faced remarkable challenges to business continuity in 2020. Now, more than ever, the ability to rely on key financial and operational data is critical to inform and influence the next steps to take. In this episode Ryan McAbee and Colin McMahon briefly discuss the results from this year’s North American and European Software Investment Outlooks that were focused on PSP’s use of data and KPIs.
Managing director at Markzware Europe David Dilling sits down with Senior Analyst Colin McMahon to elaborate on the print software solutions they provide. Dilling also expands on the importance of flexibility and adaptability when it comes to managing the needs of the print industry.
Director German Sacristan sits down with Bob Boyle, Chief Telepath at Telepathic Graphics, to discuss how his company responded to the COVID-19 pandemic.
Senior Editorial Analyst Colin McMahon sits down for another conversation with Business Development Specialist Karen Kimerer to discuss why customer education is important for print service providers looking to remain competitive during COVID-19 and beyond.
Greg Sweers, CEO and Steward of ACTS360, talks about what it was like for the MSP during COVID-19, from preparation to everything that followed.
Colin McMahon speaks with Karen Kimerer, Business Development Expert, consulting with Keypoint Intelligence, to provide tips and hints on how to engage your audience with a marketing plan that will develop long lasting relationships.
German Sacrastan, Director of On Demand Printing Services at Keypoint Intelligence speaks with David Ashton, Partner at Linemark, about how they have learned the value of providing service offerings beyond on demand printing during the COVID-19 pandemic.
John Gagel, Global Senior Manager of Corporate Sustainability at Lexmark, shares a heartwarming story with Keypoint's consultant, Christine Dunne, about their recent efforts to help provide protective gear for local hospitals during this difficult time with COVID-19.
Research Analyst Colin McMahon sits down with Yu-kai Chou and Simón Duque of The Octalysis Group to explain gamification and its uses in the modern workplace environment, as well as how and why gamification can create such a large impact during the COVID-19 pandemic.
Michael Campbell, General Manager, Augmented Reality Products at PTC, speaks with Colin McMahon, Research Analyst at Keypoint Intelligence about how they help customers drive business value as a global software provider.
During the COVID-19 crisis, PTC is offering their remote assistance product, Vuforia Chalk, at no cost. Learn more by clicking here.
In this week's episode, German Sacristan, Director of On Demand Printing Services at Keypoint Intelligence, discusses the impact of COVID-19 on business with Frank Arostegui, Executive Vice President of American Litho.
In today's environment it is sometimes inefficient and expensive to have face-to-face meetings. Colin McMahon talks to Jussi Havu, CEO at Glue, about the company's shared virtual environments for remote collaboration.
Patrick Layton, Vice President of Managed IT Services at Impact Networking, speaks with our very own Carl Schell about the company’s security-first approach to IT as well as Microsoft Azure and plenty more.
Ashley McConnell, International Business Development Manager at Konica Minolta, speaks with Colin McMahon about KM's relationship with augmented reality, and how they are constantly innovating in the field of imaging technology across all verticals and groups.
In this week’s episode, Ryan McAbee, Director of Production Software at Keypoint Intelligence, discusses Esko’s Digital Maturity Model with Jan de Roeck, Marketing Director - Industry Relations & Strategy at Esko. This self-assessment tool for packaging suppliers allows users to measure where they are in digitally transforming their business. Suppliers will gain an understanding of where they are at today and where to focus their efforts in the future.
How digitally mature are your operations? Take Esko’s short, online self-assessment tool today to find out.
Companies in the printing value chain are driven by the needs and preferences of print buyers and brands regarding quality, delivery time, and price. In this segment of our Road Map series, Ron Gilboa speaks with German Sacristan, Director of the Production Print & Media group to discuss 2019 trends and how they will impact production document printing in 2020.
West McDonald, Vice President of Business Development at Tigerpaw Software, speaks at length with our very own Carl Schell about dealers, MSPs, and industry trends and makes one bold prediction, too.
Our Road Map series continues this week with Ron Gilboa, Group Director, and Catherine Cresswell, Director at Keypoint Intelligence discussing innovations and market conditions as well as the trends that will likely have the greatest impact in 2020 surrounding the textile and direct to garment markets.
Ron Gilboa, Group Director of Production Technology at Keypoint Intelligence speaks with Santi Morera, Global Head, Graphics Solutions Business of HP, to discuss how HP's commitment to the industry will bring innovation to make print service providers more profitable and grow.
In this week's Road Map series, Pat McGrew, Senior Director, and Karen Kimerer, Director at Keypoint Intelligence discuss how to sell in 2020 by helping your clients make sense of all of their opportunities to utilize marketing spend.
To continue with our 2020 Road Map series, Colin McMahon checks in with Keypoint Intelligence's Director of Wide Format Printing, Eric Zimmerman, to discuss how past announcements are shaping trends for 2020.
In this second episode of our 2020 Road Map series,
Colin McMahon, Research Analyst meets with Bob Leahey, Director of Color Digital Labels & Pacakaging to talk about predictions for the year ahead and how Keypoint Intelligence believes the market will continue to be a strong one for suppliers of color digital printers for all types of packaging.
Pat McGrew, Senior Director of Production Software and Services and Ryan McAbee, Director of Production Workflow at Keypoint Intelligence, discuss why 2020 is the time for PSPs to support their production processes, formulate a strategy and document a plan for building end-to-end workflow automation.
Jon Pellowe, President of Cornerstone Technologies, speaks with our very own Carl Schell about being a member of the BTA, TAG, and the American Coop Group, along with why office equipment dealers need a managed IT services portfolio.
Ron Gilboa, Group Director of Production Technology at Keypoint Intelligence sits down with Kerry King, President of the American Association of Textile Chemists and Colorists (AATCC), to discuss some of the challenges vendors and designers have as they are getting into mass customization and production.
Pat McGrew, Senior Director of Production Software and Services and Marc Mascara, Director of Customer Communications at Keypoint Intelligence, discuss the importance of delivering information to all constituents in a way that is accessible to them.
Colin McMahon, Research Analyst at Keypoint Intelligence speaks with MJ Anderson, Chief Experience Officer at RealityBLU about how print and augmented reality play a role in the way content is created and deployed for consumption.
Ron Gilboa, Group Director and Pat McGrew, Senior Director, talk about some of the "surprises" they encountered on the PRINTING United show floor that can help drive business and open new opportunities.