In our 9th episode of Deming Speaks, this 14-minute excerpt from a 1984 presentation by Dr. Deming includes his thoughts on the following topics: 1. The 5 Deadly Diseases of Western Management 2. How to measure productivity vs improve productivity 3. Lack of constancy of purpose 4. Emphasis on short-term profits 5. Annual system of rating salaried people 6. Mobility of management 7. Management by use of visible figures only