We could call it customer experience. Or we could call it love.

How should our customer-centricity change when we want to win digital customers?

In this episode, I interview Howard Tiersky , CEO at FROM, The Digital Transformation Agency and author of Winning Digital Customers , about emphasizing customer experience during digital transformation.

Howard and I also talked about:

• What the three key elements of customer experience are
• Why you need an ambitious vision for digital transformation
• How to love your customers — and earn their love
• What the role of values are in digital branding
• How to temper the pace of change with customer-centricity

Check out these resources we mentioned:

• Howard Tiersky on LinkedIn
• Winning Digital Customers
• FROM, The Digital Transformation Agency
• Tony Robbins
• Bulk Reef Supply

Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify , Google Play or Google Podcasts , and find more episodes on our blog.