Ignoring an antagonistic relationship at work is one of the worst things you can do — to yourself. Working with someone in a toxic situation can hinder your potential.

You need to learn how to fire your villain.

In this episode, I interview Heather Monahan, bestselling a uthor, renowned keynote speaker, and CEO at Boss in Heels LLC, about her story of creating confidence and overcoming villains.

Join us as we discuss:

  • How Heather came to be fired from a job where she was successful
  • What it’s like to teach sales at Harvard
  • How to fire your villains
  • How to provide value amidst changing markets and customers
  • What it means to set expectations for customer experience

Check out these resources we mentioned:

  • Heather Monahan on LinkedIn
  • Heather Monahan on Twitter
  • Overcome Your Villains
  • Giftology and John Ruhlin

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