Customer’s so wish every business understood these 4 things that Mike Redbord shared with us on our our Customer Experience Podcast.

Mike’s the GM of Service Hub at HubSpot, and he came on our show to share a few secrets from inside the customer’s mind:

• What every customer wished businesses understood
• Why CX is a feeling, not an operation, a department, or a function
• Third-party validation
• Customer reference programs

A few resources we shared on this episode:

• Mike Redborn’s LinkedIn
• The State of Customer Service in 2019

Check out our podcast on Apple Podcasts/iTunes, or on Google Podcasts/Google Play, or Spotify and even on Stitcher.