How Nespresso accounts for every moment in the customer experience lifecycle, the problem with introducing new technology to the customer experience, and whether or not the end of cash is in our future.

• An in-depth look at how Nespresso has perfected the customer experience lifecycle.
• Will digital wallets create a revolution in seamless customer experience, or is it further off than we think?
• When your new CX technology turns into a customer experience problem.
• The changes coming to B2B buying.

Are You Looking for Things We Referenced? * Episode 34 - Punks, Chains, and Nightlights! * "The Caffeinated Tale of Nespresso & How They Do Customer Experience Right" by Becky Roemen * "Cash Or Credit? Try Asking Your Customer" by Dan Gingiss * The Next Generation of B2B Purchasing: Millennials, Marketplaces, and Digital Buying Preferences * Smarter CX by Oracle * Oracle CX Performance Assessment

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!