How one company lets you use snail mail to create surprise and delight for your customers, the little things that can make a big impact on the experience, and what blockchain means for the future of CX.

Bite-Sized Delight From the Episode: * Why attention to the little things are what create surprise and delight for your customers. * A company that gives you the chance to use mementos to make a lasting impression. * Blockchain and the future of CX. * Why the customer experience glass is half full for some CX leaders, and half empty for others.

Are You Looking for Things We Referenced? * "3 Ways to Stand Out From All the Other Salespeople" by Dan Gingiss * "How Blockchain Could Transform the Customer Experience" by Kaye Chapman * “Are All Modern CX Leaders Skeptics?” on SmarterCX * Smarter CX by Oracle