Why technology is never as easy as it should be, how a commuter train line uses a simple piece of paper to change your workday, and one man’s journey across all 50 states.

Bite-Sized Delights From the Episode: * What you can learn from one commuter train line about anticipating your customer’s needs. * Why listening to customers is more vital than ever as technology gets more and more complicated. * Chris Strub’s journey volunteering in 50 states over 100 days. * What you can learn about customer experience from Star Wars.

Are You Looking for Things We Referenced? * "Everything is too complicated" by Nilay Patel * 50 States, 100 Days by Chris Strub * "3 Things Star Wars Teaches Us About Customer Experience" on Smarter CX * Smarter CX by Oracle

Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!