Customer service doesn’t only affect the retention of the consumer but affects the retention of employees as well and being aware of customer service statistics can help you stay ahead of the game. People want to work for companies that respect their customers and their employees. Don’t let something like a poor interaction with those who frequent your online store or brick-and-mortar property come between you, your reputation, or your business’s success.

A positive experience with your company is good for everyone involved and you can certainly enjoy the experience, too.